--- title: "Intalk.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Intalk.io Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/199866/Intalk-io/" page_type: "product" language: "en" --- # Intalk.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Intalk.io ## What is Intalk.io? intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has in-built Chatbot platform that can automate lead generation, service responses, etc. ## What is Intalk.io used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Intalk.io?[Manage this product listing](https://www.g2.com/products/intalk-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Intalk.io 4.1 (13) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price Contact vendor Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13) Ease Of Use 4.4 (225) Value For Money 4.3 (13) Value For Money 3.9 (190) Customer Service 4.0 (13) Customer Service 4.1 (201) ## Intalk.io alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) ## FAQs about Intalk.io Overview ### Which roles and teams benefit most from Intalk.io? Intalk.io is most used by executive leaders, customer success teams, sales and marketing staff, and IT decision-makers. CEOs, founders, and business heads use it to improve communication workflows and visibility, while customer-facing teams manage engagement and follow-up. IT and CRM leaders support deployment, integration, and reliable infrastructure. Answer based on 13 reviews Overview ### What company size and industries is Intalk.io built for? Intalk.io is built primarily for midsize businesses, which make up 54% of reviewers, with the strongest presence in Computer Software and Real Estate at 15% each. It also serves small businesses at 31% and enterprises at 15%, with additional adoption in Accounting firms at 8%. Answer based on 13 reviews Features and Usability ### What are the key features of Intalk.io? Intalk.io offers call center management tools such as automatic call distribution, call routing, call recording, call logging, and call monitoring. It also includes CRM, contact management, live chat, SMS messaging, IVR, and real-time reporting, plus workflow management, alerts, and third-party integrations for multi-channel communication. Integrations ### Which third-party tools and platforms does Intalk.io integrate with? Intalk.io integrates with Zoho CRM, Freshdesk, and Truecaller. The catalog centers on CRM and support tools, with Zoho CRM appearing in reviewer mentions for direct calling from the CRM. These integrations give Intalk.io connections to sales, customer support, and caller identification workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Intalk.io offer? Intalk.io provides in-person training and live online sessions for teams getting started. In-person training allows direct, onsite instruction, while live online sessions support remote guided training in a virtual setting. Getting Started and Support ### What customer support options does Intalk.io offer? Intalk.io offers Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to reach support, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,851 Call Recording reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Intalk.io supports all three features that reviewers identify as most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and handle conversations more efficiently. Call Center Management 4.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.1 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Distribute/route/connect calls Intalk.io 92 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Evaluation: Provide criteria to evaluate carriers such as on-time delivery or quality of service. - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reports: Delivers insights into charger performance, energy consumption, revenue, and usage trends to optimize operations and maximize utilization. - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social: Provides tools specifically meant for socializing and meetign with colleagues - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (13) 4.4 Based on 13 reviews ## Pricing Value for money 4.3 (13) ### Starting price Free trial not available Value for money 4.3 (13) 4.3 Based on 13 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Truecaller](https://www.capterra.com/p/234073/Truecaller/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (13) 4.0 Based on 13 reviews ## User reviews Overall rating 4.1 Based on 13 reviews Filter by rating 5(5) 4(5) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent KS Kajal S. Marketing Real Estate ### "Talk with Intalk" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 April 12, 2023 A go to application, as it very easy going app and let's you understand everything on an conventional way. Pros The call recording feature is one of the best as it doesn't let's you miss out on anything so a must give it a try application. Cons The call routing feature sometimes gets looped within few agents and doesn't goes to all. Reasons for choosing Intalk.io Functions are more better than compared to the alternate one Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD vidhi D. Sales Construction ### "Intalk review" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 12, 2023 Call recording, data dialing ,caller id are useful feature Pros Dialing the contact with copy paste option is likely helpful ,easy to use and learn Cons Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) It was easy to accesible , dialing speed got increased ,call recording is more clear Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Purnima T. CSE Real Estate ### "Intalk Info" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 March 24, 2023 Pros User friendly with multiple monitoring features Cons Unnecessary downtime observed and resolve TAT is high sometimes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Nitesh S. CTO Hospital & Health Care ### "Ainu Intalk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2022 Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs Pros Dashboard kpi analysis tool, other Features like lead management , CRM Integration Cons All are good there is no bad feedback where they need improvement Alternatives considered [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG Ranjeet G. Director, Customer Success Accounting ### "One the best cloud telephony solution available in the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 26, 2022 Overall, We are happy with intalk service. Pros Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach Cons Delays in implementation! Getting new changes done takes some time Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) Reasons for choosing Intalk.io Because, Intalk team agreed to our conditions, We did the pilot in just 1-2 weeks, and pilot results were really great. Hence, selected intalk Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mukhtar A. Vice President - Information Technologies & Infrastructure Restaurants ### "Agami-Tech" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2022 Awesome, Excellent Pros Dashboard and reporting, excellent UI and UX Cons Ease to use and plugins are available for integration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Co-founder Marketing and Advertising ### "A Perfect Contact Center Solution - Always Evolving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 12, 2022 We have established a process and a great partnership with the product and team intalk.io. So going smooth. Pros intalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released. Cons There were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vikrant J. CRM Project Leader Food & Beverages ### "Best Dialer - Intalk " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 23, 2022 Pros I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback. Cons Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements. Alternatives considered [Jenesis Software](https://www.capterra.com/p/119068/Jenesis-Software/) [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) [Ameyo FusionCX](https://www.capterra.com/p/175317/Ameyo-FusionCX/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Ajay A. CEO Outsourcing/Offshoring ### "Simple and easy to use product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 17, 2022 Great Pros Ease of use, report is great. The team likes it Cons Availability of intalk team. Intalk needs a larger team to customise solutions Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FS Faisal S. CEO Computer Software ### "Ceo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2022 It’s excellent product with prompt after sales support Pros User friendly and flexible , scalable, UI is good Cons Report builder is not there and need to have more partners Reasons for choosing Intalk.io Flexibility, features, user friendliness, price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/199866/Intalk-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.