# Intalk.io Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Intalk.io Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/199866/Intalk-io/pricing

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# 

 Intalk.io Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Intalk.io

## What is Intalk.io?

intalk.io is an omnichannel Platform suited for call centers. 1. Unify all channels – inbound, outbound voice, IVR, email, SMS, chat, social media & messenger 2. On-premise, hybrid & cloud hosting 3. In-built AI Chatbot & Ticketing System 4. CTI Pop-up and Pre-Integration with Salesforce, Zoho, Freshdesk, Truecaller, WhatsApp Business, etc. 5. Real-time Reports & Analytics Trusted by 300+ customers, 12+ business verticals across 15+ countries.

## What is Intalk.io used for?

[Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Intalk.io

4.1 (13)

VS.

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (13)

Ease Of Use

4.3 (223)

Value For Money

4.3 (13)

Value For Money

4.1 (188)

Customer Service

4.0 (13)

Customer Service

4.1 (199)

## Intalk.io alternatives

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automatic Call Distribution

4.1 (8)

37.50% of 8 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Computer Telephony Integration

4.3 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Call Center Management

4.0 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Recording

4.4 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Logging

4.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Routing

3.4 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Intalk.io 85 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

Dials outbound calls automatically

Create and automatically send premade copy in response to customer messages

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Predefined actions automatically performed on the occurance of specific events

A call center that primarily receives calls, typically customer service focused

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System automatically dials the next number on the contact list after the previous call ends

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.4 (13)

4.4

Based on 13 reviews

## Pricing

Value for money

4.3 (13)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.3 (13)

4.3

Based on 13 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Truecaller](https://www.capterra.com/p/234073/Truecaller/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (13)

4.0

Based on 13 reviews

## User reviews

Overall rating

4.1

Based on 13 reviews

Filter by rating

5(5)

4(5)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

KS

Kajal S.

Marketing

Real Estate

### "Talk with Intalk"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

April 12, 2023

A go to application, as it very easy going app and let's you understand everything on an conventional way.

Pros

The call recording feature is one of the best as it doesn't let's you miss out on anything so a must give it a try application.

Cons

The call routing feature sometimes gets looped within few agents and doesn't goes to all.

Reasons for choosing Intalk.io

Functions are more better than compared to the alternate one

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VD

vidhi d.

Sales

Construction

### "Intalk review"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

April 12, 2023

Call recording, data dialing ,caller id are useful feature

Pros

Dialing the contact with copy paste option is likely helpful ,easy to use and learn

Cons

Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific

Switched from

[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

It was easy to accesible , dialing speed got increased ,call recording is more clear

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PT

Purnima T.

CSE

Real Estate

### "Intalk Info"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

4/10

March 24, 2023

Pros

User friendly with multiple monitoring features

Cons

Unnecessary downtime observed and resolve TAT is high sometimes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NS

Nitesh S.

CTO

Hospital & Health Care

### "Ainu Intalk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2022

Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs

Pros

Dashboard kpi analysis tool, other Features like lead management , CRM Integration

Cons

All are good there is no bad feedback where they need improvement

Alternatives considered

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RG

Ranjeet G.

Director, Customer Success

Accounting

### "One the best cloud telephony solution available in the market"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 26, 2022

Overall, We are happy with intalk service.

Pros

Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach

Cons

Delays in implementation! Getting new changes done takes some time

Alternatives considered

[Exotel](https://www.capterra.com/p/233144/Exotel/)

Reasons for choosing Intalk.io

Because, Intalk team agreed to our conditions, We did the pilot in just 1-2 weeks, and pilot results were really great. Hence, selected intalk

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Mukhtar A.

Vice President - Information Technologies & Infrastructure

Restaurants

### "Agami-Tech"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2022

Awesome, Excellent

Pros

Dashboard and reporting, excellent UI and UX

Cons

Ease to use and plugins are available for integration.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Co-founder

Marketing and Advertising

### "A Perfect Contact Center Solution - Always Evolving"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 12, 2022

We have established a process and a great partnership with the product and team intalk.io. So going smooth.

Pros

intalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released.

Cons

There were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Vikrant J.

CRM Project Leader

Food & Beverages

### "Best Dialer - Intalk "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 23, 2022

Pros

I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback.

Cons

Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements.

Alternatives considered

[Jenesis Software](https://www.capterra.com/p/119068/Jenesis-Software/)

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)

[Knowlarity](https://www.capterra.com/p/240811/Knowlarity/)

[Ameyo FusionCX](https://www.capterra.com/p/175317/Ameyo-FusionCX/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Ajay A.

CEO

Outsourcing/Offshoring

### "Simple and easy to use product"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 17, 2022

Great

Pros

Ease of use, report is great. The team likes it

Cons

Availability of intalk team. Intalk needs a larger team to customise solutions

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FS

Faisal S.

CEO

Computer Software

### "Ceo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2022

It’s excellent product with prompt after sales support

Pros

User friendly and flexible , scalable, UI is good

Cons

Report builder is not there and need to have more partners

Reasons for choosing Intalk.io

Flexibility, features, user friendliness, price

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/199866/Intalk-io/reviews/)

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