# Intalk.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Intalk.io the right Call Center solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/199866/Intalk-io/reviews

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Intalk.io

4.1 (13)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Intalk.io

Ease of use

4.5

Customer Service

4.0

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Vikrant J.  
CRM Project Leader  
Food & Beverages  
Used the software for: 6-12 months

### "Best Dialer - Intalk "

June 23, 2022

4.0

Pros

I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback.

Cons

Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements.

Alternatives considered

[Jenesis Software](https://www.capterra.com/p/119068/Jenesis-Software/)[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[Knowlarity](https://www.capterra.com/p/240811/Knowlarity/)[Ameyo FusionCX](https://www.capterra.com/p/175317/Ameyo-FusionCX/)

Review Source

RG

Ranjeet G.  
Director, Customer Success  
Accounting  
Used the software for: 1-2 years

### "One the best cloud telephony solution available in the market"

August 26, 2022

4.0

Overall, We are happy with intalk service.

Pros

Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach

Cons

Delays in implementation! Getting new changes done takes some time

Alternatives considered

[Exotel](https://www.capterra.com/p/233144/Exotel/)

Reason for choosing Intalk.io

Because, Intalk team agreed to our conditions, We did the pilot in just 1-2 weeks, and pilot results were really great. Hence, selected intalk

Review Source

vD

vidhi D.  
Sales  
Construction  
Used the software for: 1-2 years

### "Intalk review"

April 12, 2023

2.0

Call recording, data dialing ,caller id are useful feature

Pros

Dialing the contact with copy paste option is likely helpful ,easy to use and learn

Cons

Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific

Switched from

[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

It was easy to accesible , dialing speed got increased ,call recording is more clear

Review Source

RR

Renju R.  
Head of Business  
Computer Software  
Used the software for: 2+ years

### "Truly Next Generation call Center solution"

March 5, 2022

5.0

Last 3+ years multiple implementation serving many government call centers.

Pros

Easy to use, very less transition time required for anybody to migrate to Intalk. Excellent support, Highly customizable, truly Omni Channel, Very futuristic road map.

Cons

CSAT reporting can be improvised, I believe default reports in CSAT is limited.

Review Source

Response from Agami Tech

September 3, 2022

Thanks for your feedback. This is very motivating.

VR

Verified Reviewer  
Co-founder  
Marketing and Advertising  
Used the software for: 1-2 years

### "A Perfect Contact Center Solution - Always Evolving"

August 12, 2022

5.0

We have established a process and a great partnership with the product and team intalk.io. So going smooth.

Pros

intalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released.

Cons

There were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities.

Review Source

Virendra Singh B.  
Sr. Consultant  
Government Relations  
Used the software for: 2+ years

### "Agami Intalk"

March 7, 2022

4.0

goog to go

Pros

Easy and value for cost. we are using this for govt call center and currently best features has been introduced by Agami

Review Source

PT

Purnima T.  
CSE  
Real Estate  
Used the software for: 2+ years

### "Intalk Info"

March 24, 2023

3.0

Pros

User friendly with multiple monitoring features

Cons

Unnecessary downtime observed and resolve TAT is high sometimes

Review Source

NS

Nitesh S.  
CTO  
Hospital & Health Care  
Used the software for: 2+ years

### "Ainu Intalk"

August 26, 2022

5.0

Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs

Pros

Dashboard kpi analysis tool, other Features like lead management , CRM Integration

Cons

All are good there is no bad feedback where they need improvement

Alternatives considered

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Review Source

Mukhtar A.  
Vice President - Information Technologies & Infrastructure  
Restaurants  
Used the software for: 2+ years

### "Agami-Tech"

August 12, 2022

5.0

Awesome, Excellent

Pros

Dashboard and reporting, excellent UI and UX

Cons

Ease to use and plugins are available for integration.

Review Source

KS

Kajal S.  
Marketing  
Real Estate  
Used the software for: Less than 6 months

### "Talk with Intalk"

April 12, 2023

3.0

A go to application, as it very easy going app and let's you understand everything on an conventional way.

Pros

The call recording feature is one of the best as it doesn't let's you miss out on anything so a must give it a try application.

Cons

The call routing feature sometimes gets looped within few agents and doesn't goes to all.

Reason for choosing Intalk.io

Functions are more better than compared to the alternate one

Review Source

AA

Ajay A.  
CEO  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Simple and easy to use product"

April 17, 2022

4.0

Great

Pros

Ease of use, report is great. The team likes it

Cons

Availability of intalk team. Intalk needs a larger team to customise solutions

Review Source

RM

Rahul M.  
VP-IT  
Research  
Used the software for: Less than 6 months

### "Good Product for Sales"

March 7, 2022

4.0

Its Good for Sales and with a Security inbuilt it.

Pros

Fail2Ban included and less Call Lag compare with other Product.

Reason for choosing Intalk.io

Less Call Lag, with and without VPN

Switched from

[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

Call Lagging

Review Source

FS

Faisal S.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Ceo"

April 15, 2022

5.0

It’s excellent product with prompt after sales support

Pros

User friendly and flexible , scalable, UI is good

Cons

Report builder is not there and need to have more partners

Reason for choosing Intalk.io

Flexibility, features, user friendliness, price

Review Source

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