# The Real PBX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about The Real PBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more. Source: https://www.capterra.com/p/199867/The-Real-PBX --- # The Real PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) The Real PBX ## What is The Real PBX? The Real PBX is a leader in providing secure cloud communication solutions, i.e., business phone numbers (toll free & local numbers) along with intelligent modern-day business phone system features - IVR, Call Forwarding, Call Barge, Call Recording, Analytics, etc. ## What is The Real PBX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Real PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://therealpbx.com&name=The Real PBX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Real PBX 2.5 (2) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $9 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.5 (2) Ease Of Use 4.4 (464) Value For Money 2.5 (2) Value For Money 4.3 (304) Customer Service 2.5 (2) Customer Service 4.1 (336) ## The Real PBX alternatives [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria IVR 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response SIP Trunking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Enables the connectivity to send and receive calls over the internet Call Transfer Transfers live calls to other agents For Cloud Phone Systems For Cloud-based phone system that sends and receives calls via the internet. The Real PBX 7 features Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents For Cloud-based phone system that sends and receives calls via the internet. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Enables the connectivity to send and receive calls over the internet Connect with meeting participants remotely over video Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 2.5 (2) Free Trial Free Version Basic $9.00 Per User,Per Month Value for money 2.5 (2) 2.5 Based on 2 reviews ## Support, customer service and training options Customer Service 2.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (2) 2.5 Based on 2 reviews ## User reviews Overall rating 2.5 Based on 2 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent GE Gary E. IT administrator Accounting ### "Best service providers in industry as using it from last 4 years , keep up the good work team real pbx" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 14, 2023 The pbx is helpful and I'm using it form last 2 years till now everything is working fine same time faced minor technical issue . The bpx team is very helpful & supportive Team . Pros Dialer interface are very simple and easy to use Cons I have no words regarding of this because that everything is ok Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hirdey S. Manager Information Technology and Services ### "The Real PBX Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 23, 2020 Awful experience! Worst customer service! never ever use their services chat never available and don't think to call them on their phone number their waiting time is 50-60 min I have screenshots of their waiting time on calls every day there is some or other problem. You need to hire an executive just to talk to THE REAL PBX. one executive name \[SENSITIVE CONTENT HIDDEN\] is always rude. Never recommend The REAL PBX to anyone. Pros Software is customer-friendly and easy to use Cons Customer service is pathetic chat is never available their wait time on-call is 50-60 min Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2020 Hi Hirdey, Firstly, we would like to apologize for the negative experience you had with our services. We thank you for your valuable feedback, and we will surely work on improving ourselves. Secondly, serving our customers well is our topmost priority, and this generally doesn't happen. There might be some miscommunication from our end, and we are looking into the matter. If there is an ongoing concern, please feel free to contact us on leads@therealpbx.co.uk directly, and we will ensure that your queries are addressed sufficiently. Thanks, Team, The Real PBX ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)