--- title: "The Real PBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about The Real PBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/199867/The-Real-PBX/" page_type: "product" language: "en" --- # The Real PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) The Real PBX ## What is The Real PBX? The Real PBX is a leader in providing secure cloud communication solutions, i.e., business phone numbers (toll free & local numbers) along with intelligent modern-day business phone system features - IVR, Call Forwarding, Call Barge, Call Recording, Analytics, etc. ## What is The Real PBX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Real PBX?[Manage this product listing](https://www.g2.com/products/the-real-pbx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Real PBX 2.5 (2) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $9 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.5 (2) Ease Of Use 4.4 (11,136) Value For Money 2.5 (2) Value For Money 4.3 (6,854) Customer Service 2.5 (2) Customer Service 4.1 (6,608) ## The Real PBX alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) Highest Rated [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,174)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) ## FAQs about The Real PBX Overview ### What company size and specific industries is The Real PBX built for? The Real PBX is designed for businesses of any size across a wide range of industries, including education, information technology, manufacturing, and healthcare. It suits organizations that want cloud telephony solutions, whether they are small companies, mid-market firms, or larger enterprises. Features and Usability ### What are the key features of The Real PBX? The Real PBX offers PBX calling features such as call transfer, call routing, IVR, ring groups, and virtual extensions. It also includes call recording and recording, plus conferencing tools like video conferencing and SIP trunking for cloud phone systems. Getting Started and Support ### What training and onboarding options does The Real PBX offer? The Real PBX provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars offer group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does The Real PBX offer? The Real PBX provides 24/7 Live Rep and Chat support. These channels give users direct access to assistance at any hour, which can help with urgent issues and quick questions. Without reviewer feedback, no reliable claims can be made about response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 181 Cloud PBX reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) The Real PBX supports **Call Routing**. However, it does not include **Communication Management** or **Caller ID**. Its **Call Routing** functionality helps businesses direct incoming calls to the right person or department more efficiently, reducing delays and helping teams handle customer conversations with better speed and consistency. Call Routing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response SIP Trunking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Enables the connectivity to send and receive calls over the internet Call Transfer Transfers live calls to other agents For Cloud Phone Systems For Cloud-based phone system that sends and receives calls via the internet. The Real PBX 7 features ### All Features - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Video Conferencing: Connect with meeting participants remotely over video --- Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 2.5 (2) Free Trial Free Version Basic $9.00 Per User,Per Month Value for money 2.5 (2) 2.5 Based on 2 reviews ## Support, customer service and training options Customer Service 2.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (2) 2.5 Based on 2 reviews ## User reviews Overall rating 2.5 Based on 2 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent GE Gary E. IT administrator Accounting ### "Best service providers in industry as using it from last 4 years , keep up the good work team real pbx" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 14, 2023 The pbx is helpful and I'm using it form last 2 years till now everything is working fine same time faced minor technical issue . The bpx team is very helpful & supportive Team . Pros Dialer interface are very simple and easy to use Cons I have no words regarding of this because that everything is ok Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hirdey S. Manager Information Technology and Services ### "The Real PBX Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 23, 2020 Awful experience! Worst customer service! never ever use their services chat never available and don't think to call them on their phone number their waiting time is 50-60 min I have screenshots of their waiting time on calls every day there is some or other problem. You need to hire an executive just to talk to THE REAL PBX. one executive name \[SENSITIVE CONTENT HIDDEN\] is always rude. Never recommend The REAL PBX to anyone. Pros Software is customer-friendly and easy to use Cons Customer service is pathetic chat is never available their wait time on-call is 50-60 min Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2020 Hi Hirdey, Firstly, we would like to apologize for the negative experience you had with our services. We thank you for your valuable feedback, and we will surely work on improving ourselves. Secondly, serving our customers well is our topmost priority, and this generally doesn't happen. There might be some miscommunication from our end, and we are looking into the matter. If there is an ongoing concern, please feel free to contact us on leads@therealpbx.co.uk directly, and we will ensure that your queries are addressed sufficiently. Thanks, Team, The Real PBX ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.