# Twixor Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Twixor Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/199970/Twixor-EnCaps

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# 

 Twixor Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Twixor

## What is Twixor?

Twixor transforms customer journeys using Generative AI & NLP on messaging platforms. Our platform combines Digital Assistant & Intelligent Process Automation for personalized interactions, delivering 25%+ conversion rates and 80% brand engagement. Features: AI chat, Agents, Campaigns, 120-language support, AI-driven Analytical Dashboard. Trusted by 400+ global clients, we're recognized as a leading CX platform in India &the MEA region. Join us for dynamic customer journeys that set you apart.

## What is Twixor used for?

[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Twixor

5.0 (2)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.6 (4,057)

Value For Money

5.0 (2)

Value For Money

4.6 (2,859)

Customer Service

5.0 (2)

Customer Service

4.7 (2,791)

## Twixor alternatives

[Viber](https://www.capterra.com/p/180348/Viber/)

[4.4 (4,057)](https://www.capterra.com/p/180348/Viber/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/180348/Viber/)

[Text Request](https://www.capterra.com/p/167015/Text-Request/)

[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

Starting price

$59.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/167015/Text-Request/)

[Inxide](https://www.capterra.com/p/237162/INX-app/)

[4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/)

Starting price

$0.80

Per User, Per Month

[Learn More](https://www.capterra.com/p/237162/INX-app/)

Highest Rated

[Quidget](https://www.capterra.com/p/10021282/Quidget/)

[4.8 (4)](https://www.capterra.com/p/10021282/Quidget/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10021282/Quidget/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customizable Branding

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Third-Party Integrations

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Alerts/Notifications

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Chat/Messaging

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Interaction Tracking

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Twixor 59 features

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Record audio or import/upload audio files

Automatic reply functionality for incoming messages

Use AI to convert voice into text automatically

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Manage and track all internal and external communication conducted via calls, email, text, or chat

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Graphical representation of data

Manage the processes involved when making the application ready for use

Assemble applications and processes by dragging over and arranging pre-built components

Tracks metrics that provide insight into how a user interacts with any interface or product

Integrate with existing ERP systems

For the intention to be used by developers

Use AI to generate content in the form of text, images, videos, etc.

A visual way of interacting with an application or operating system using items such as windows, icons, and menus

Identify which applications need to exchange data and enable these data connections

Helps understand a user's intentions/actions

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Plan and coordinate all the resources, costs and time needed to execute assignments

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Transfer queries and organize messages between agents

Program systems that assist users with their daily administrative responsibilities

Use visual elements such as pre-built blocks and/or shapes to assemble a model or design

Get Advice

We can help you find the software with the features you need.

Features

5.0 (2)

5.0

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (2)

5.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JP

jaya P.

Product Manager

Computer Software

### "Super efficient multichannel communciation software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 15, 2024

Using twixor has been a good experience for us to rethink how we interact with clients during QA testing. We've been able to scale our testing comms to different platforms - on our website, on our application, and beyond. real-time tracking abilities have helpes us tweak and modify conversation flows based on our needs

Pros

The feature we enjoyed working with is Twixor's hybrid agent assist module. QA testing can be tedious and complicated. Its just impossible for our AI-trained chatbots to rectify all our customers' concerns. Having a platform that can accurately categorise customer queries has been great for our ops process.

Cons

Pre-built templates catered for industries would be great. Pls bring in templates for QA testing workflows - so far we have been customising everything which has worked well for us, but moving forward, to save more time, would be good to have ready-to-use templates

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SV

Shreeti V.

Marketing Manager

Computer Software

### "Twixor saved our communication efforts tremendously"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 10, 2024

Our QA testing tool is vast, and we get a multitude of queries everyday on our site, and on our SaaS product. Our support team was stretched thin with the number of tickets that were raised. Since implementing Twixor, we've seen a noticeable uptick in customer satisfaction, since queries are literally answered within a second. Our tech support team is now focusing on bigger, more important problems, and we'd love to explore the chance of incorporating more use cases with Twixor, in the future

Pros

We really like Twixor's NLP capabilities, which has really helped us with simplifying tech jargons in QA testing communication. We build in-website and in-app chatbots to communicate with our customers easily. Even if our customers are not technically inclined, it has helped us in explaining complex technical schenarios in a way that they can easily grasp. Twixor integrates with almost any CRM and legacy system, so that was pretty smooth for us too.

Cons

twixor has plenty of analytics option, we'd love it if we can get it customised for QA-specific reporting, and including some QA metrics like defect density, test efficiency and more. it would be great if thats a possibility

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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