# AutoVitals Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AutoVitals Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/199983/The-Digital-Shop --- # AutoVitals Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AutoVitals ## What is AutoVitals? AutoVitals empowers automotive repair shops to increase profitability and revenue, improve inspection quantity and quality, and drive customer satisfaction and retention. AutoVitals delivers The Digital Shop® software suite to help shops reach their business goals by upgrading to a digital operation. DVI.X enables industry-leading digital vehicle inspections. SmartFlow.X simplifies advanced workflow management for peak efficiency and consistency. ## What is AutoVitals used for? [Auto Repair](https://www.capterra.com/auto-repair-software/) Top alternative Featured Overall rating Based on 63 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AutoVitals?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.autovitals.com&name=AutoVitals) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AutoVitals 4.8 (63) VS. [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price Contact vendor Starting Price $179 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (63) Ease Of Use 4.7 (744) Value For Money 4.7 (62) Value For Money 4.7 (689) Customer Service 4.8 (59) Customer Service 4.9 (714) ## AutoVitals alternatives [4.2 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (660)](https://www.capterra.com/p/201737/ARI/reviews/) Starting price $39.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201737/ARI/) [View all alternatives](https://www.capterra.com/p/199983/The-Digital-Shop/alternatives/) ## FAQs about AutoVitals Overview ### What problems does AutoVitals solve? AutoVitals solves slow, paper-based inspections, unclear repair communication, and disorganized shop workflow by combining digital vehicle inspections, photos, messaging, scheduling, and customer history in one system. Auto repair shops, service advisors, technicians, and shop owners use it to reduce back-and-forth, build customer trust, manage daily work, and sell approved repairs faster. Answer based on 39 reviews Overview ### Which roles and teams benefit most from AutoVitals? AutoVitals is most used by shop owners, presidents, and other automotive business leaders who need visibility into operations, customer communication, and revenue performance. Service managers and front-office teams rely on it to streamline inspections, approvals, and workflow tracking, while marketing and operations leaders use it to improve retention, efficiency, and service consistency. Answer based on 63 reviews Overview ### What company size and industries is AutoVitals built for? AutoVitals is built for small auto repair shops, with 97% of reviewers from small businesses and 92% in Automotive. It primarily serves the automotive sector, with limited use in Construction and Entertainment at 2% each, and is used specifically for auto repair by 100% of reviewers. Answer based on 63 reviews Features and Usability ### What are the key features of AutoVitals? AutoVitals includes core shop-management features like work order management, appointment scheduling, service history, and workflow management. Its most-discussed differentiators are digital inspections, inspection reports with customer pictures, and customer communication by text or email. Reviewers also highlight CRM and reminders for follow-up and sales. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does AutoVitals integrate with? AutoVitals integrates with shop management and repair order platforms including NAPA TRACS, Protractor, Manager SE, MaxxTraxx, and Tekmetric. It also connects to ALLDATA, RO Writer, and Shop-Ware. Across the official catalog, AutoVitals supports 10 third-party tools, with reviewer-confirmed links focused on inspections, estimates, service history, and work orders. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on AutoVitals? AutoVitals offers in-person training, live online sessions, webinars, documentation, and videos, with some teams also mentioning one-on-one coaching. Technicians and tech-savvy users tend to pick it up quickly, while owners, admins, and teams setting up inspections or learning reports often need more time because the initial setup and volume of information can feel heavy. Answer based on 14 reviews Getting Started and Support ### What customer support options does AutoVitals offer? AutoVitals provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as helpful and easy to work with, with questions often resolved quickly. Some also note occasional slow responses or system issues that can make getting help feel less smooth. Answer based on 6 reviews Customer pictures ### How do customer pictures work in AutoVitals? AutoVitals helps shops explain repairs clearly by attaching photos and videos to digital inspections customers can review remotely. Service advisors, technicians, and independent repair shops often use pictures to build trust and improve approval rates, though some teams want more personalized customer messaging and find parts of the interface dated. Answer based on 17 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Work Order Management 4.7 (45) 57.78% of 45 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Service History 4.7 (42) 73.81% of 42 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Alerts/Notifications 4.7 (40) 60.00% of 40 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges CRM 4.6 (38) 71.05% of 38 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Maintenance Scheduling 4.5 (37) 62.16% of 37 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Appointment Scheduling 4.2 (32) 62.50% of 32 reviewers that rated this feature as important or highly important Schedule appointments via a calendar AutoVitals 14 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Schedule appointments via a calendar Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assign working shifts or tasks to employees based on their availability Track and manage inventory levels to maintain proper supply Schedule predetermined or ad hoc maintenance services and labor requests Manage and support multiple locations Generate quotes or estimates for customers Timed notification for any upcoming task, deadline, appointment, or activity Track work performed and resources used for past customers, sites, or assets Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Features 4.8 (63) 4.8 Based on 63 reviews ## Pricing Value for money 4.7 (62) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (62) 4.7 Based on 62 reviews ## Integrations [ NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[ Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[ AutoFluent](https://www.capterra.com/p/77240/AutoFluent/)[ AutoShop](https://www.capterra.com/p/35810/AutoShop/)[ Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[ ALLDATA](https://www.capterra.com/p/10010667/Alldata/)[ RO Writer](https://www.capterra.com/p/173266/R-O-Writer/)[ Manager SE](https://www.capterra.com/p/145351/Manager-SE/) ## Support, customer service and training options Customer Service 4.8 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (59) 4.8 Based on 59 reviews ## User reviews Overall rating 4.8 Based on 63 reviews Filter by rating 5(55) 4(6) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent CK Chad K. Owner Automotive ### "Keep moving forward!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2026 I've been with autovitals for 13 years, had defiantly help my bottom line and stress! Defiantly would like to see them move forward with new ideas Pros Work flow management and payroll time tracking. Tee times. Easy access for help from sale rep Shelby! Cons Doesn't seem like they are moving forward with in innovated things and no part confirmation been trying to add this for years! Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) Reasons for choosing AutoVitals Work Flow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Hi Chad!, thanks for sharing your feedback! It is great to hear that workflow and payroll tracking are big wins for your shop. We are committed to increasing product innovation in 2026 and have big releases on the way including AI technician notes rewrite, AI text campaigns, and a new CRM. See a sneak peek of our upcoming releases here: https://www.youtube.com/watch?v=kgi0Xj5m5Kc&t. Thank you for your partnership over the last 13 years! LP Luis P. CEO Automotive ### "Great for modernizing your shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2025 Pros Being an old school mechanic at first I was hesitant to use this software for inspections, but now I'm pleased I did the switch. This makes my shop to have a more professional look. Inspection process is quite easy, very user friendly and helps to standardize the procedure across all the shops. I would definitely recommend this to my colleagues in Mexico. Cons The app sometimes forgets my login info and I have to input it again when I open it back. Other than that, everything works OK. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2025 Thank you, Luis, for leaving a review. We are very glad to hear that you found the transition to digital vehicle inspections smooth. We look forward to continuing to support your shop's success. JO Joshua O. Service manager and tech Automotive ### "Although there’s both pros and cons, this technology has far more benefits than drawbacks" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2025 I’m extremely happy overall. It speeds up the process and increases ROY while simultaneously keeping the customer happy and long-term retention increases because of all this. Pros It makes it easier to use when facing a customer. It increases the ticket average because customers can actually view the issue and the biggest complaint when someone is coming in for service work on their car is they believe they’re being forced to fix things that aren’t necessary. This takes the guest work out of that for the customer and they can visually see the issue and are more likely to say yes to the repair which keeps everybody happy, both the dealership and the customer. Cons It is not the most user-friendly, but sometimes technicians aren’t that tech savvy either. As with any technology, it can be glitchy and freeze, but overall, I’m extremely happy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA MEGHAN A. team lead floor Automotive ### "Motivation Station " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2025 My overall experience with using AutoVitals was satisfying it was user friendly and it succeed all my needs and expectations that I had to motivate my team. Pros What I like the most about using AutoVitals was the way it allowed me to show my team a visual of what we want to achieve. Cons If I had to pick out something that I would say I like the least about AutoVitals it would have to be the response time occasionally but hardly at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Gary G. Owner Automotive ### "Awesome product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 Overall Auto vitals is a beautiful software that provides great communication between businesses and consumer definitely worth recommending Pros I love to communication between the customer and the Business it allows me to keep a current update on my repairs Cons The system is pretty good but performance wise it could use a little more speed because the slows and legs from time to time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Joshua W. Plumbing Construction ### "Something good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 22, 2025 And all that good stuff Overall experiences made You'd like it try it out do something good with your life Pros Auto vitals Invoice management's amazing mobile access great easy views Bugs and issues Don't have many Customer Ports awesome Cons I least Value For money It sucks costs too much But it's a really good app you should use it And all that good stuff Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Josh H. President Automotive ### "Does just about everything you'd need and then some. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 16, 2025 My overall experience with AutoVitals was a good one. Other than the complex explanations in the inspection report and above average pricing for similar software. Pros The feature I liked most was the inspection report. Most customers approved the work to be performed after reviewing this. Cons My only complaint would be all the extra wording and explanations that are too long in the customer inspection report. This could be shortened and more matter of fact. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sommer B. Food and Beverage Staff Member Entertainment ### "Sommer Lee Bauerle" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 17, 2025 Pros AutoVitals gives constructive feedback on job descriptions and performance history fit for job searching. Cons I’m not too familiar with using AutoVitals. It could be a lot of jobs to apply and prepare for job interviews. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lauryn M. Not applicable Information Services ### "Awesome service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2025 Pros AutoVitals has transformed how we manage our shop. The digital vehicle inspections are clear and professional, helping build trust with our customers. The workflow tools have boosted efficiency, and the reporting features give us valuable insights. It’s an essential tool for modern auto repair shops." Cons Had a great experience with AutoVitals—everything worked perfectly, no issues at all! Would definitely recommend Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2025 Lauryn, thank you for sharing your experience with AutoVitals! We’re glad to hear AutoVitals has helped streamline your shop’s operations and build trust with your customers. It’s rewarding to know our tools are delivering value, and we appreciate your recommendation! AL Andrew L. Chief Operating Officer Automotive ### "Great Addition To Your Sales Team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 Overall I am impressed with the system and it helps sell work very well. Customers love the inspections Pros The DVI systems are amazing, there was an almost overnight difference in selling Cons Its a little clunky and hard to use at first set up. Training videos lack set up help Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2025 Hi Andrew, thank you for sharing your success with our DVI program! We also appreciate you sharing your feedback regarding onboarding and training videos. We will be sure to use your feedback to improve our setup and onboarding process. [View all Reviews](https://www.capterra.com/p/199983/The-Digital-Shop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ARI vs AutoVitals](https://www.capterra.com/compare/199983-201737/The-Digital-Shop-vs-ARI) [AutoLeap vs AutoVitals](https://www.capterra.com/compare/199983-216500/The-Digital-Shop-vs-Autoleap)