---
title: "AutoVitals Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about AutoVitals Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more."
source_url: "https://www.capterra.com/p/199983/The-Digital-Shop/"
page_type: "product"
language: "en"
---

# 

 AutoVitals Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

AutoVitals

## What is AutoVitals?

AutoVitals empowers automotive repair shops to increase profitability and revenue, improve inspection quantity and quality, and drive customer satisfaction and retention. AutoVitals delivers The Digital Shop® software suite to help shops reach their business goals by upgrading to a digital operation. DVI.X enables industry-leading digital vehicle inspections. SmartFlow.X simplifies advanced workflow management for peak efficiency and consistency.

## What is AutoVitals used for?

[Auto Repair](https://www.capterra.com/auto-repair-software/)

Overall rating

Based on 63 user reviews

Reviews sentiment

Positive

97%

Neutral

2%

Negative

2%

Contact vendor  
for pricing

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for AutoVitals?[Manage this product listing](https://www.g2.com/products/autovitals/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### AutoVitals

4.8 (63)

VS.

[### ARI](https://www.capterra.com/p/201737/ARI/)

[4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/)

Starting Price

Contact vendor

Starting Price

$39.99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (63)

Ease Of Use

4.5 (661)

Value For Money

4.7 (62)

Value For Money

4.7 (623)

Customer Service

4.8 (59)

Customer Service

4.6 (591)

## AutoVitals alternatives

[AutoLeap](https://www.capterra.com/p/216500/Autoleap/)

[4.8 (747)](https://www.capterra.com/p/216500/Autoleap/reviews/)

Starting price

$179.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/216500/Autoleap/)

Highest Rated

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

[4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

Starting price

$59.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)

[4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

Starting price

$109.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/61551/NAPA-TRACS/)

[Torque360](https://www.capterra.com/p/230557/Torque360/)

[4.9 (54)](https://www.capterra.com/p/230557/Torque360/reviews/)

Starting price

$99.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/230557/Torque360/)

[View all alternatives](https://www.capterra.com/p/199983/The-Digital-Shop/alternatives/)

## FAQs about AutoVitals

Overview

### What problems does AutoVitals solve?

AutoVitals solves slow, paper-based inspections, scattered shop communication, and customer skepticism about recommended repairs. It gives technicians and service advisors a shared workflow, live vehicle status, photos, videos, and follow-up messaging that make approvals faster and workload clearer. Auto repair shops, dealership service departments, and shop owners benefit most.

Answer based on 39 reviews

Overview

### Which roles and teams benefit most from AutoVitals?

AutoVitals is most used by shop owners, presidents, and other business leaders who need visibility into operations, customer communication, and revenue performance. Service managers and frontline managers benefit from workflow tracking, technician productivity monitoring, and digital inspections, while marketing leaders use it to support customer retention and service follow-up.

Answer based on 63 reviews

Overview

### What company size and industries is AutoVitals built for?

AutoVitals is built primarily for small automotive businesses, with 97% of reviewers from small businesses and 92% from Automotive. It serves auto repair shops through its Digital Shop suite, with limited use outside the sector, including 2% each in Construction and Entertainment. Its core use case is auto repair.

Answer based on 63 reviews

Features and Usability

### What are the key features of AutoVitals?

AutoVitals includes core shop management features like work order management, workflow management, appointment scheduling, and service history. Its differentiators are digital inspections with inspection reports, customer pictures, and customer communication by text or email, plus CRM and reminders that support follow-up, approvals, and sales conversations.

Answer based on 39 reviews

Integrations

### Which third-party tools and platforms does AutoVitals integrate with?

AutoVitals integrates with shop management and repair order platforms including NAPA TRACS, Protractor, Manager SE, MaxxTraxx, and Tekmetric. It connects to 14 third-party tools overall, with additional catalog integrations such as ALLDATA, RO Writer, Shop-Ware, AutoFluent, and AutoShop for data transfer, inspections, estimating, and service workflow management.

Answer based on 11 reviews

Getting Started and Support

### How easy is it to onboard and train a team on AutoVitals?

AutoVitals offers in-person training, live online sessions, webinars, videos, and documentation, plus one-on-one coaching for setup and follow-up questions. Tech-savvy users and technicians often get comfortable quickly, while owners, admins, and teams building inspections or learning reports may need more time because the initial setup and volume of information can feel heavy.

Answer based on 14 reviews

Getting Started and Support

### What customer support options does AutoVitals offer?

AutoVitals provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as helpful and easy to work with, with questions often resolved quickly. Some also note occasional delays, slow system behavior, and periods when responses or access feel less consistent.

Answer based on 6 reviews

Features and Usability

### How well does AutoVitals use customer pictures?

AutoVitals makes repair recommendations easier to understand by showing customers photos and videos of vehicle issues. Many auto repair shops say visual inspections build trust, support approval decisions, and help advisors explain findings clearly. Some teams want more personalized messaging around those images and find parts of the interface dated.

Answer based on 17 reviews

Features and Usability

### How well does AutoVitals handle customer communication?

AutoVitals supports clear customer communication through digital inspections, text messaging, reminders, and follow-up tools. Auto repair shops and service advisors value the transparency, easier approval conversations, and built-in feedback requests. Some teams mention reminder wording can confuse certain customers, so message customization matters for shops with older clientele.

Answer based on 15 reviews

## Features

AI summary

Based on 2,452 Auto Repair reviews

Capterra reviewers point to these as the top priorities when selecting auto repair software:

-   **Billing & Invoicing** (**56%** of reviewers rated this feature as critical)
-   **Quotes/Estimates** (**53%**)
-   **Work Order Management** (**48%**)

AutoVitals supports all three of the features buyers rate most highly: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair shops create accurate estimates, manage repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep work organized and get paid faster.

Quotes/Estimates

4.4 (28)

53.57% of 28 reviewers that rated this feature as important or highly important

Generate quotes or estimates for customers

Work Order Management

4.7 (45)

57.78% of 45 reviewers that rated this feature as important or highly important

Creating, assign, and track jobs and/or tasks for work orders

VIN Lookup

4.7 (29)

55.17% of 29 reviewers that rated this feature as important or highly important

Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history

Service History

4.7 (42)

73.81% of 42 reviewers that rated this feature as important or highly important

Track work performed and resources used for past customers, sites, or assets

Alerts/Notifications

4.7 (40)

60.00% of 40 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

CRM

4.6 (38)

71.05% of 38 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

AutoVitals 14 features

### All Features
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Appointment Scheduling: Schedule appointments via a calendar
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Multi-Location: Manage and support multiple locations
- Quotes/Estimates: Generate quotes or estimates for customers
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Service History: Track work performed and resources used for past customers, sites, or assets
- VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Features

4.8 (63)

4.8

Based on 63 reviews

## Pricing

Value for money

4.7 (62)

Value for money

4.7 (62)

4.7

Based on 62 reviews

## Integrations

[

NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[

Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[

AutoFluent](https://www.capterra.com/p/77240/AutoFluent/)[

AutoShop](https://www.capterra.com/p/35810/AutoShop/)[

Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[

ALLDATA](https://www.capterra.com/p/10010667/Alldata/)[

RO Writer](https://www.capterra.com/p/173266/R-O-Writer/)[

Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

## Support, customer service and training options

Customer Service

4.8 (59)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (59)

4.8

Based on 59 reviews

## User reviews

Overall rating

4.8

Based on 63 reviews

Filter by rating

5(55)

4(6)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

CK

Chad K.

Owner

Automotive

### "Keep moving forward!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 19, 2026

I've been with autovitals for 13 years, had defiantly help my bottom line and stress! Defiantly would like to see them move forward with new ideas

Pros

Work flow management and payroll time tracking. Tee times. Easy access for help from sale rep Shelby!

Cons

Doesn't seem like they are moving forward with in innovated things and no part confirmation been trying to add this for years!

Alternatives considered

[Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)

Reasons for choosing AutoVitals

Work Flow

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 23, 2026

Hi Chad!, thanks for sharing your feedback! It is great to hear that workflow and payroll tracking are big wins for your shop. We are committed to increasing product innovation in 2026 and have big releases on the way including AI technician notes rewrite, AI text campaigns, and a new CRM. See a sneak peek of our upcoming releases here: https://www.youtube.com/watch?v=kgi0Xj5m5Kc&t. Thank you for your partnership over the last 13 years!

LP

Luis P.

CEO

Automotive

### "Great for modernizing your shop"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 2, 2025

Pros

Being an old school mechanic at first I was hesitant to use this software for inspections, but now I'm pleased I did the switch. This makes my shop to have a more professional look. Inspection process is quite easy, very user friendly and helps to standardize the procedure across all the shops. I would definitely recommend this to my colleagues in Mexico.

Cons

The app sometimes forgets my login info and I have to input it again when I open it back. Other than that, everything works OK.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 5, 2025

Thank you, Luis, for leaving a review. We are very glad to hear that you found the transition to digital vehicle inspections smooth. We look forward to continuing to support your shop's success.

JO

Joshua O.

Service manager and tech

Automotive

### "Although there’s both pros and cons, this technology has far more benefits than drawbacks"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 29, 2025

I’m extremely happy overall. It speeds up the process and increases ROY while simultaneously keeping the customer happy and long-term retention increases because of all this.

Pros

It makes it easier to use when facing a customer. It increases the ticket average because customers can actually view the issue and the biggest complaint when someone is coming in for service work on their car is they believe they’re being forced to fix things that aren’t necessary. This takes the guest work out of that for the customer and they can visually see the issue and are more likely to say yes to the repair which keeps everybody happy, both the dealership and the customer.

Cons

It is not the most user-friendly, but sometimes technicians aren’t that tech savvy either. As with any technology, it can be glitchy and freeze, but overall, I’m extremely happy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

MEGHAN A.

team lead floor

Automotive

### "Motivation Station "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 17, 2025

My overall experience with using AutoVitals was satisfying it was user friendly and it succeed all my needs and expectations that I had to motivate my team.

Pros

What I like the most about using AutoVitals was the way it allowed me to show my team a visual of what we want to achieve.

Cons

If I had to pick out something that I would say I like the least about AutoVitals it would have to be the response time occasionally but hardly at all.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GG

Gary G.

Owner

Automotive

### "Awesome product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2025

Overall Auto vitals is a beautiful software that provides great communication between businesses and consumer definitely worth recommending

Pros

I love to communication between the customer and the Business it allows me to keep a current update on my repairs

Cons

The system is pretty good but performance wise it could use a little more speed because the slows and legs from time to time

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JW

Joshua W.

Plumbing

Construction

### "Something good"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 22, 2025

And all that good stuff Overall experiences made You'd like it try it out do something good with your life

Pros

Auto vitals Invoice management's amazing mobile access great easy views Bugs and issues Don't have many Customer Ports awesome

Cons

I least Value For money It sucks costs too much But it's a really good app you should use it And all that good stuff

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Josh H.

President

Automotive

### "Does just about everything you'd need and then some. "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 16, 2025

My overall experience with AutoVitals was a good one. Other than the complex explanations in the inspection report and above average pricing for similar software.

Pros

The feature I liked most was the inspection report. Most customers approved the work to be performed after reviewing this.

Cons

My only complaint would be all the extra wording and explanations that are too long in the customer inspection report. This could be shortened and more matter of fact.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Sommer B.

Food and Beverage Staff Member

Entertainment

### "Sommer Lee Bauerle"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 17, 2025

Pros

AutoVitals gives constructive feedback on job descriptions and performance history fit for job searching.

Cons

I’m not too familiar with using AutoVitals. It could be a lot of jobs to apply and prepare for job interviews.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Lauryn M.

Not applicable

Information Services

### "Awesome service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2025

Pros

AutoVitals has transformed how we manage our shop. The digital vehicle inspections are clear and professional, helping build trust with our customers. The workflow tools have boosted efficiency, and the reporting features give us valuable insights. It’s an essential tool for modern auto repair shops."

Cons

Had a great experience with AutoVitals—everything worked perfectly, no issues at all! Would definitely recommend

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 24, 2025

Lauryn, thank you for sharing your experience with AutoVitals! We’re glad to hear AutoVitals has helped streamline your shop’s operations and build trust with your customers. It’s rewarding to know our tools are delivering value, and we appreciate your recommendation!

AL

Andrew L.

Chief Operating Officer

Automotive

### "Great Addition To Your Sales Team "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 17, 2025

Overall I am impressed with the system and it helps sell work very well. Customers love the inspections

Pros

The DVI systems are amazing, there was an almost overnight difference in selling

Cons

Its a little clunky and hard to use at first set up. Training videos lack set up help

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 21, 2025

Hi Andrew, thank you for sharing your success with our DVI program! We also appreciate you sharing your feedback regarding onboarding and training videos. We will be sure to use your feedback to improve our setup and onboarding process.

[View all Reviews](https://www.capterra.com/p/199983/The-Digital-Shop/reviews/)

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Popular comparisons

[ARI vs AutoVitals](https://www.capterra.com/compare/199983-201737/The-Digital-Shop-vs-ARI)

[AutoLeap vs AutoVitals](https://www.capterra.com/compare/199983-216500/The-Digital-Shop-vs-Autoleap)