# Page 2 | AutoVitals Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AutoVitals the right Auto Repair solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/199983/The-Digital-Shop/reviews

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AutoVitals

4.8 (63)

[View alternatives](https://www.capterra.com/p/199983/The-Digital-Shop/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of AutoVitals

## Showing most helpful reviews

Showing 26-50 of 63 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KA

Ken A.  
Owner / CEO  
Automotive  
Used the software for: 1-2 years

### "Awesome Software to get Your Shop to The Next Level. "

April 19, 2022

5.0

Overall after getting systems in place to properly utilize Auto Vitals, it made of substantial growth in my shop. Customers are impressed and comment they feel more comfortable with the information we are providing.

Pros

How much information is easily able to be gotten from one screen. Workflow management in general. The ability to work with the POS Tech Work Order as well as the DVI.

Cons

Overall it is good, just feel that there needs to be some options to make or have the customer communication customizable or at least draw from a "library" to make the communication more personal and not so "Robotic" - A customer with two or three cars coming in on the same day gets the same "robotic" thank you text for each vehicle. Mainly when dealing with the automated side.

Reason for choosing AutoVitals

Best fit for my shop, also offered the best bang for the buck.

Review Source

Response from AutoVitals

April 26, 2022

Thank you for the review and the feedback. We will certainly provide your product feedback to our team. It's great to hear that you are experiencing overall growth. Thanks again!

SH

Stephanie H.  
owner  
Automotive  
Used the software for: 2+ years

### "Our customers love AutoVitals"

July 20, 2022

5.0

Our experience using AutoVital has been 100% positive. Our customer's love it, and we are getting more sales from the pictures and videos. The more pictures taken the more successful this software is. Customers will take their time in reading and looking at the inspection, this gives them time to understand what is needed now and into the future. Their decision making is easier.

Pros

Our customers love to see pictures of their car and what are findings are after an inspection. They can see where the hole is in the exhaust, they can see where the leak is coming from in the transmission lines. These features give confidence to the customer as well as the service adviser explaining what has been found and what needs to be repaired or replaced. our customers can see through pictures that there has been a thorough inspection done on their car. AutoVitals also notifies customers when their next service should be, and this is a valuable communication betwwen shop and customer.

Cons

We have had no problems with using AutoVitals. We use two screens, one with our shop management system running and the 2nd primarily for AutoVitals. There is a message system between techs and service staff that is very efficient. Then there is a message system going out to the customer via text, email or both that communicates with the customer just what is going on with their vehicle

Alternatives considered

[AutoShop](https://www.capterra.com/p/35810/AutoShop/)

Reason for choosing AutoVitals

Ease of use

Review Source

Response from AutoVitals

July 25, 2022

Thank you, Stephanie! We appreciate your review and your feedback. We love to hear that you are 100% satisfied and that your customers love it too! We look forward to your continued success!

SH

Sharon H.  
Business Owner  
Automotive  
Used the software for: 2+ years

### "Top Automotive Digital Shop Program"

February 22, 2023

5.0

Customer service is fantastic. Especially when it comes time to needing help or information on how to do something. Also they continue to try to get a hold of for the monthly catch ups even when you are so busy you sometimes ignore their calls or emails. They do not give up. Kind of like holding you accountable.

Pros

Highly recommend AutoVitals! Being able to follow the process of the vehicle from drop off to pick up is so important. This system does it all. I love the training videos and the one on one contact when there are any questions or concerns. The best DVI in our minds. This program sells your service just with the pictures alone. You have to apply their services to get the most from it. There is a lot they offer and it is so nice having all our social, texting service, DVI and more under one roof.

Cons

There is a so much they offer in the shop program it takes a while to apply it all. We still don't use all of it and we should for sure but still learning.

Alternatives considered

[Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/)[AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)

Reason for choosing AutoVitals

Best DVI program and everything is all under one roof for us now.

Review Source

Response from AutoVitals

February 23, 2023

Thank you Sharon for the review! We are thrilled that you found the right solution for your shop and we are looking forward to continuing to provide you with excellent service.

AK

Alex K.  
owner  
Automotive  
Used the software for: 1-2 years

### "Great tool for our shop!"

January 12, 2023

5.0

Overall Autovitals has allowed us to be and appear more professional. The detailed history and data we have about vehicles that come through prevent so many problems and allow us to talk with certainty about what was done and or seen when a customer came in. Communication with this product to the customer and internally is top-notch.

Pros

We love the inspection and how customizable it is. Setting up the inspection for how you run your shop is possible to do with this product. It allows us to get a huge amount of information to the customer in a short period of time allowing the customer to be aware of what needs to be done.

Cons

I think the CRM function can cause issues. I would like to see a mandatory review function added so that the service advisor has to acknowledge all CRM before the ticket is closed out.

Reason for choosing AutoVitals

This product was more developed and superior to others we were looking at.

Review Source

Response from AutoVitals

February 23, 2023

Thank you for the review Alex! We are glad that you are enjoying the digital vehicle inspections and customer communication. We are continually improving our CRM functionality and we will pass your comments over to our team. Thank you!

MB

Marisa B.  
advertiser/ service advisor  
Automotive  
Used the software for: 2+ years

### "Highly Recommend"

April 19, 2022

5.0

I love this program. Isabel is so helpful with everything that we need. She always answers all of my questions and helps me with anything that I need. She is definitely one of my favorite parts of the program. Other than that, it is very user friendly. It is easy to edit the inspections if needed and even easier to send it to the customer. The text message feature is great and makes it easy to communicate with our customers.

Pros

I love how user friendly this program is. It is formatted well enough that my technician who was still using a flip phone when we started was able to understand and use it. The work practically sells itself when we add pictures and videos for the customer to see. Using a digital inspection helps create trust with our customers and therefore helps us sell more work.

Cons

I do not like the way the reminder texts and emails are written. Many of our older customers call us because they are confused on what the reminder is for. The way it is worded is confusing for some people. Changing the wording would go a long way to help our customers understand what the reminder is for without having to call us.

Review Source

Response from AutoVitals

April 22, 2022

Thank you, Marissa, for the review and feedback. We appreciate it! The good news is that changing the wording is in our future roadmap. Thanks, again!

BS

Bill S.  
Owner  
Automotive  
Used the software for: 2+ years

### "Best D.V.I. on the Market!"

October 12, 2023

5.0

AutoVitals stands head and shoulders above the rest as the pinnacle of cutting-edge, user-friendly digital vehicle inspection programs available today. Its intuitive interface empowers technicians to effortlessly communicate any vehicle issues to customers. Moreover, their customer service is unparalleled, with \[sensitive content hidden\] consistently delivering rapid and helpful responses to inquiries. Without hesitation, I wholeheartedly endorse AutoVitals to anyone seeking to enhance or revamp their digital vehicle inspection process.

Pros

I like EVERYTHING about AutoVitals! It is the best!

Cons

There is nothing I do not like! It is the best!

Switched from

[AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)

AutoVitals is much better!

Review Source

Response from AutoVitals

October 16, 2023

Bill, thank you for the stellar review and endorsement of AutoVitals! We are incredibly grateful for your years of partnership and commitment to service excellence.

PC

Pete C.  
Owner  
Automotive  
Used the software for: 2+ years

### "A picture is worth a thousand words"

June 18, 2020

5.0

The support staff is the best,

Pros

Autovitals digital inspections has helped take our shop to the next level. In the beginning it was a lot to learn and implement, but as time went on and with the support of autovitals our whole team has transitioned perfectly. My son invested the time in the beginning, attended a few onsite training sessions to get everything set up and train our technicians. When I took over, Autovitals was there with more training and support. Thanks to 1-hour weekly meetings with \[SENSITIVE CONTENT HIDDEN\] from Autovitals, his time spent helping me to use and understand this software has been priceless. \[SENSITIVE CONTENT HIDDEN\] has taught me how to look at all the data and use it properly. My inspection rates, technician efficiencies, & jobs sold have went up significantly. Pictures sell the job, You can explain over the phone to the customer about how worn the brakes are or how dirty the cabin filter is. The differance when you send your customer a digital inspection report with pictures and explanations of work needed, it becomes much easier to sell the work presented to the customer. Most of the time the pictures will do the work for you. When you talk to the customer after they have reviewed the inspection report, the customer gives the authorization to repair their vehicle. The customer now has a better understanding of the repairs needed due to the detailed inspection report with pictures. Autovitals is a must have software for any Automotive repair facility wanting to perform digital inspections

Cons

The intigration to our shop software went smooth, they had to work out a few bugs in the beginning. We could not be happier.

Review Source

MA

Michael A.  
OWNER  
Automotive  
Used the software for: 2+ years

### "Autovitals make me money$$$"

December 12, 2022

5.0

Great found customers really liked seeing in real time what their car inspection looks like and what they need they get to see so they can make a good decesion

Pros

It is set up to ready to use and to get customers the info they need to see what their cars need.

Cons

Took a short time to get up and running but well worth the time

Reason for choosing AutoVitals

It was a complete package with a designated training specialist.

Review Source

Response from AutoVitals

December 13, 2022

Thank you, Michael! We really appreciate the review and are thrilled to hear that AutoVitals is helping you be more profitable. We look forward to many more years of success. Thanks again!

TE

Tammy E.  
Marketing Manager  
Automotive  
Used the software for: 2+ years

### "Happy AutoVitals customer!"

October 12, 2022

5.0

AutoVitals has elevated our business, especially customer service and communication with our customers with the CRM program. We are exceptionally pleased with the digital inspections. A wonderful selling tool that shows transparency in our work and in educating our customer.

Pros

As the marketing manager I am thankful to finally have a system in place to communicate with our customers and to give them a simple, convenient way to communicate with us and to provide feedback.

Cons

I wish that we as a customer had more control over settings with some of the CRM options rather than having to work through our rep.

Review Source

Response from AutoVitals

October 13, 2022

Thank you, Tammy, for the review. We are thrilled to hear that you are happy and see the value in the CRM program. Our product team is in the process of reviewing improvements for our CRM and would love to hear your thoughts. Please email me your contact details and we can set up a time to chat. Thanks again!

DE

Dennis E.  
Owner  
Automotive  
Used the software for: 2+ years

### "AutoVitals has absolutely revolutionized my business!"

July 19, 2022

5.0

Pros

Our customers absolutely love our digital inspections! Our ARO HAS GONE FROM ABOUT $380 to $700+ in the last three years. It makes selling so much easier.

Cons

A ton of bells and whistles we have never used.

Switched from

[AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)

Just didn’t move the needle. Inspections weren’t great. Did not help manage workflow the way AutoVitals does.

Review Source

Response from AutoVitals

July 19, 2022

Thank you, Dennis for the great review! We are thrilled to hear that your customers love it. Your ARO increase is amazing! So glad that selling is so much easier! Thanks again.

BS

Brett S.  
Owner  
Automotive  
Used the software for: 2+ years

### "SCR review on Auto Vitals"

June 22, 2022

5.0

Very powerful tool that if set up and used properly allows control of customer vehicle progress and the Dailey work flow assignments to the technicians. Good marketing and follow up tools,

Pros

It's overall completeness of communicating with customer and the team communicating with each other.

Cons

Learning it all, understanding the relationship with the key indicators, difficulty of developing our own inspection and making it work for us.

Switched from

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)

Didn't integrate all with the capabilities of Autovitals back when we switched.

Review Source

Response from AutoVitals

June 23, 2022

Thanks, Brett! We appreciate your review. We're glad you like the communication and marketing tools, we agree that they are very powerful tools that help drive success. Thanks, again

DD

David D.  
Owner  
Automotive  
Used the software for: 2+ years

### "Autovitals is the premier product!"

August 31, 2022

5.0

The people at Autovitals have been fantastic to work with. When we had questions or needed help, it was an easy process and quickly resolved.

Pros

Clients love the digital inspections, communication and it gives them a better understanding of their repairs.

Cons

Is there a downside? Maybe the amount of information when onboarding??

Reason for choosing AutoVitals

We had used MyShopManager and Auto serve1 previously. We wanted one that was alll encompassing. Autovitals does that.

Switched from

[AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)

Better digital inspections and client communication

Review Source

Response from AutoVitals

September 1, 2022

Thank you, David, for the review. We are glad that AutoVitals is providing all the necessary tools for you and your customers. Thanks again!

LB

Lauran B.  
Gerneal Manager  
Automotive  
Used the software for: 2+ years

### "Review from Protech Autocare- Autovitals #1 Fan!"

December 7, 2022

5.0

The system itself it perfect for us and truly helps us be efficient. The support we recieve from the customer support is quick and easy to get a hold of someone.

Pros

We are able to see all the technicians at once on one screen and see all the customer's vehicles that are here. Everything is easy to use and all right on one page.

Cons

Like any new software; when learning to use the system it takes time. It took us a few years to fully understand and utilize everything we needed. But now we are pretty familiar with it and love it.

Review Source

Response from AutoVitals

December 9, 2022

Thank you, Lauran for the review. We are happy to hear that AutoVitals is helping your shop be more efficient. Our customer success team is always happy to help! Thanks again!

TR

Tyler R.  
Assistant Manager  
Automotive  
Used the software for: 2+ years

### "A great DVI "

September 30, 2022

5.0

Great experience and great for business

Pros

The inspection results sells itself to clients

Cons

The vehicle driver directory seems outdated and difficult to navigate

Alternatives considered

[SocialCRM](https://www.capterra.com/p/179885/Social-CRM/)

Review Source

Response from AutoVitals

October 7, 2022

Thank you, Tyler for your review! We appreciate the amazing rating and are glad that it is a success for you.

AB

Adam B.  
President  
Automotive  
Used the software for: 2+ years

### "It Helped Grow Our Business"

June 19, 2020

5.0

When we started with them we were doing about $600k in sales. This past year we did just over 2 million. Although much of that growth is the team that we have built and the processes that we have made, but I can tell you for sure that AutoVitals played a large part in that growth and made it possible to apply the processes that we wanted to.

Pros

The original intent of using the software was for digital vehicle inspections (DVI). We had been doing our own Excel spreadsheets for DVI, but it was slower and pictures weren't anywhere near as in depth. Switching to AutoVitals was a no brainers at the time and its helped grow our business. As another gain in utilizing the software, it changed our shop workflow and truly allows us to be a completely paperless shop.

Cons

We started with AutoVitals during its early stages. So, we worked our way through the bugs and/or glitches along the way. Yes, there were frustrating times that the software was not working properly, but I can say that they have worked tirelessly to update the software as needed and those bugs and glitches that periodically come up have been minimized.

Review Source

JM

John M.  
Marketing Director  
Automotive  
Used the software for: 2+ years

### "Autovitals is changing the way we do business"

June 19, 2020

5.0

Pros

Autovitals electronic inspections has increased our ARO By over 10%, and our customer base has appreciated the transparency and information for their services and repairs. In addition, Autovitals Business Control Panel as allowed us to look at data points that have improved our knowledge of our customer base and utilizing the Campaign Manager we are able to market directly to our customers through email and text. Autovitals also provides a coach who can help with questions, suggestions and best practices. Our coach \[SENSITIVE CONTENT HIDDEN\] has been integral to the success we have experienced.

Cons

Adoption of new systems processes are always challenging, but the juice is worth the squeeze with Autovitals.

Alternatives considered

[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/)

Reason for choosing AutoVitals

Autovitals provided the best support, price point and integration with our POS system.

Review Source

TL

Tanya L.  
Manager  
Automotive  
Used the software for: 2+ years

### "Must have tool for your shop "

July 21, 2022

5.0

On a daily use. The software is a must and cannot survive without it now. Customers love the digital inspections and communication

Pros

Ease of use for everyone. Technical help is great when needed. Digital inspections are above the rest

Cons

Integration sometimes crashes but not too often. The 2-3 minutes it takes for information from \[SENSITIVE CONTENT\] to transfer into AV

Review Source

Response from AutoVitals

July 25, 2022

Thank you, Tanya, for the amazing review. We are happy to hear that AutoVitals is a "must-have tool" for your shop. We appreciate your feedback!

SR

Stephanie R.  
Treasurer  
Automotive  
Used the software for: 6-12 months

### "Great program!"

August 30, 2022

5.0

Great experience so far.

Pros

We really like being able to keep all of our vehicle appointments on a user friendly platform. allowing us to see customer views, digital inspection, contact info, past work and so forth all in one spot so we always know what is going on with each vehicle.

Cons

I didn’t like that the training was mainly videos but regardless still easy to use.

Review Source

Response from AutoVitals

September 2, 2022

Thank you, Stephanie. We are glad that you are able to use AutoVitals to communicate with your customers!

KL

Kelsey L.  
Queen  
Automotive  
Used the software for: 2+ years

### "Excellent Tech Support"

July 25, 2022

5.0

Pros

The Tech Support is great! \[SENSITIVE CONTENT\] has been my go-to guy for over a year now.

Cons

All features and recommendations have been submitted as help tickets.

Reason for choosing AutoVitals

A shop owner friend was using AutoVitals, and he helped us implement.

Review Source

Response from AutoVitals

August 2, 2022

Thank you, Kelsey for the amazing review! We appreciate the 5 star review and we are glad that you are happy with the support team!

CK

Chad K.  
Owner  
Automotive  
Used the software for: 2+ years

### "Keep moving forward!"

March 19, 2026

4.0

I've been with autovitals for 13 years, had defiantly help my bottom line and stress! Defiantly would like to see them move forward with new ideas

Pros

Work flow management and payroll time tracking. Tee times. Easy access for help from sale rep Shelby!

Cons

Doesn't seem like they are moving forward with in innovated things and no part confirmation been trying to add this for years!

Alternatives considered

[Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)

Reason for choosing AutoVitals

Work Flow

Review Source

Response from AutoVitals

March 23, 2026

Hi Chad!, thanks for sharing your feedback! It is great to hear that workflow and payroll tracking are big wins for your shop. We are committed to increasing product innovation in 2026 and have big releases on the way including AI technician notes rewrite, AI text campaigns, and a new CRM. See a sneak peek of our upcoming releases here: https://www.youtube.com/watch?v=kgi0Xj5m5Kc&t. Thank you for your partnership over the last 13 years!

TL

Tyler L.  
service manger  
Automotive  
Used the software for: 2+ years

### "ease of use "

December 30, 2022

5.0

Pros

I like how you can take pictures and add a video to show customer what is worng with there car. Makes selling work super easy

Cons

I hate how it has trouble with our point of sale acts up atleast 2 to 3 times a wekk

Review Source

TG

Tamara G.  
Service Manager  
Automotive  
Used the software for: 2+ years

### "AutoVitals "

June 22, 2020

5.0

Special shout out to our Rep \[SENSITIVE CONTENT HIDDEN\] who's always gone above and beyond to ensure we have all the information necessary to succeed with this software. Thank you!

Pros

This software is hands down the best decision we've ever made for our business. You cannot put a price on visual representation of required vehicle maintenance items and repairs. The positive feedback we've received from our clientele over the last 6 years in person and through Auto Vitals' CRM program (not to mention the significant increase in revenue) keep us motivated to stay abreast on the latest and greatest features this program has to offer.

Cons

We have not pushed the latest software release in our shop, V5.0.43 we know very well at this time and do not have any concerns with it.

Review Source

jD

jeremy D.  
owner  
Automotive  
Used the software for: 2+ years

### "Daily user"

June 22, 2022

5.0

gets the job done better than other software companies we used.

Pros

very interactive and looks great to clients

Cons

Very cumbersome to learn new, and too many clicks to get edit pics

Review Source

Response from AutoVitals

June 23, 2022

Thanks, Jeremy. We appreciate your review and feedback. We are always striving to improve our products.

JM

John M.  
OWNER  
Automotive  
Used the software for: 2+ years

### "A good picture or video tells the whole story"

October 26, 2022

5.0

Pros

Saves time for customers coming down to be shown the severity of the concern with videos and pictures

Cons

Unable to think of anything at this time.

Review Source

Response from AutoVitals

October 28, 2022

Thank you, John. We are glad to hear that you are saving time with a digital vehicle inspection. We know you will continue to see the benefits of the program. Thanks again!

CG

Charles G.  
OWNER  
Automotive  
Used the software for: 1-2 years

### "Easy selling"

August 30, 2022

5.0

Improving communication in the shop.

Pros

Shows the customer pictures of what is needed to fix their car.

Cons

That it uses an Apple product. I personally don't like Apple, they work great.

Reason for choosing AutoVitals

They were promoted by napa.

Review Source

Response from AutoVitals

September 2, 2022

Thank you, Charles, for the great feedback. We appreciate the review!

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