# Zuub Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Zuub the right Dental solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/200040/Zuub/reviews

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Zuub

4.7 (38)

[View alternatives](https://www.capterra.com/p/200040/Zuub/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Zuub

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

KN

Kauti N

Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months.

“Zuub's interface is intuitive, the verification process is fast and reliable, and it integrates smoothly with our systems.“

April 23, 2025

KN

Kauti N

Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months.

“When other insurance portals are having technical difficulties, Zuub is unable to relay that information.“

April 23, 2025

KN

Kauti N

Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months.

“We also really appreciate how responsive and helpful the Zuub support team has been — they're clearly invested in our success.“

April 23, 2025

TF

Tim F

DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“Implementation of Zuub was easy, customer service is top notch.“

October 2, 2023

## Showing most helpful reviews

Showing 1-25 of 38 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LA

Lini A.  
Office Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Save Time with Insurance Verification"

December 19, 2024

5.0

100% would recommend Zuub for dental practices.

Pros

Time saver, user friendly, outstanding customer service.

Cons

It doesn't have all of my payers available for access.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Zuub was a for more superior product for insurance verification and eligibility.

Review Source

SD

Shannon D.  
Billing Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great help"

February 29, 2024

4.0

We have only been live for a month, but it has been a huge timesaver for my front desk team.

Pros

Saves my front desk team time trying to verify coverage for our patients.

Cons

No dislikes so far.....we have only been using it for a month.

Alternatives considered

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Reason for choosing Zuub

More of the insurances we utilize are compatible with Zuub.

Review Source

TF

Tim F.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "New User to Zuub"

October 2, 2023

4.0

Implementation of Zuub was easy, customer service is top notch. The complete Write back to Open Dental is the only real limitation/

Pros

we love the instant verification and the automated use. Eliminates the Human write back errors

Cons

There is not write back, completely, into Open Dental at this time. Cause some extra work for staff. We know they are working on it. Once this is completed my review will change.

Reason for choosing Zuub

Not Applicable

Switched from

[MedClarity](https://www.capterra.com/p/151492/MedClarity/)

They were terrible! To many errors, to many calls and emails to get things fixed. Took HOURS for same day to be completed.

Review Source

JR

Jessica R.  
Financial Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A great patient and provider experience! "

April 11, 2023

5.0

Our overall experience with Zuub is very positive. They are such an innovative company, and consistently improving and making changes. So excited to see what the future holds for them and our relationship with them!

Pros

We love that Zuub is not only insanely user friendly on the patient end, but their customer service is truly outstanding in terms of providing support to providers. They will go above and beyond to make sure that we not only are getting the most use out of the software but they also add features for us when needed. And most importantly, we are able to send incredibly detailed invoices that we were previously having a hard time sending through our PMS. These have been a godsend for our billing dept.

Cons

We really dont have many complaints! The only thing I can think of us the sync time to our PMS. You do have to sit and wait a moment for things to update, but it's really not a painful wait.

Reason for choosing Zuub

We were able to send customized invoices that we are not able to send with Abella.

Review Source

SS

Sally S.  
Office manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Using Zuub Doubled our daily production on day 1!"

December 22, 2023

5.0

We have loved it from day one - our patients are doing more treatment the same day because we know in real time - what the benefits are and what remains in their dental maximums! We also show more confidence with presenting treatment because of Zuub.

Pros

The onboarding was extremely personable - detailed yet easy to navigate. Increasing our daily production was the biggest surprise!

Cons

It’s a stretch to find something that we didn’t like yet - my only request so far was to have personal contact with on boarding vs using the online tutorial.

Reason for choosing Zuub

The demo sold me in day one - it did take us a year to switch - which in hindsight we lost a year of uncapped revenue. We should not have waited.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

We weren’t getting the proper codes or verification and eligibility with as many carriers as we do now with Zuub. It was spotty at best.

Review Source

RK

Rachael K.  
Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Simple Solution for Insurance Verification"

January 3, 2024

5.0

We had an excellent experience with Zuub. We set out looking for a better, more time-effective solution for insurance verification and found it with Zuub.

Pros

Zuub was very easy to use and provided the information our office needed in a clear, concise format.

Cons

Zuub is not compatible with cloud-based practice management software.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

We were using Patterson Dental Eaglesoft Real-Time Eligibility previously and found Zuub to be more informative in a clearer format.

Review Source

SC

Shelli C.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Zuub is the real deal!"

March 3, 2025

5.0

GREAT! Time savings is amazing. The amount of information that Zuub gathers is much more inclusive than other companies we have used.

Pros

Ease of use and number of insurance companies participating. Training was wonderful

Cons

Never really had a negative experience with Zuub

Review Source

RC

Robert C.  
RDH  
Medical Practice  
Used the software for: 1-2 years

### "ZUUB will help your office save time "

December 18, 2024

5.0

impresses me everyday , makes insurance a little easier

Pros

\[sensitive content hidden\] is more then helpful when showing us how to work with zuub she has made this very easy for us.

Cons

nothing so far! the more i see what i am doing wrong and learning how to use it, thanks to \[sensitive content hidden\], it gets easier everyday

Review Source

JS

Jessica S.  
Insurance  
Medical Practice  
Used the software for: Less than 6 months

### "Seamless and Efficient experience with Zuub"

September 20, 2024

5.0

Zuub is very user friendly, stands out for it's accuracy in verifying insurance details ,fast responses and the Zuub team is very professional ,friendly and always willing to help including \[sensitive content hidden\] has been such a great help since the very first day when we started using the program. Zuub has truly streamlined a complicated process making it stress-free with just one click.

Pros

Zuub is very user friendly, stands out for it's accuracy in verifying insurance details, saves me a lot of time from calling the insurances. Just with Zuub verification I have everything I need.

Cons

The only thing I didn't like was they don't work with 2 o 3 insurances but that's the least, I know they along the way they will be working with most of the insurances.

Review Source

RG

Roni G.  
Insurance Coordinator- Insurance Verification Team  
Medical Practice  
Used the software for: 6-12 months

### "Love Love Love"

September 24, 2024

5.0

Zuub has been wonderful to work with. Support is absolutely amazing and very quick to respond.

Pros

I love that the breakdowns are complete and being able to see every patient active or not in one place is amazing!

Cons

I don't like that the new breakdowns look different on screen vs pdg.

Review Source

EC

Emily C.  
Dentist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to use"

June 6, 2023

5.0

Pros

Efficient system and makes our daily job so much easier to communicate with our patients

Cons

So far I can’t think of a con as when things have come up, customer service has been helpful

Review Source

BJ

Becky J.  
Office manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Insurance verification "

September 8, 2023

5.0

Pros

Insurance verification and treatment planning is done without me having to call insurance companies myself leaving me more time to address other job duties I have

Cons

Nothing I can think of we haven’t used the software for very long

Review Source

JC

Jane C.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Don't want to work without it!"

April 22, 2025

5.0

Fantastic! Their sales and support teams are top-notch. Anytime I had a question, a new password, or one of my payors stopped working, all I had to do was send one email, and I got a quick response and almost immediate fix to the issue. I really have no complaints; it's been a fantastic experience for me.

Pros

When our office finally decided to use a software program to verify insurance eligibility, I looked at at least 5 different platforms. I kept coming back to Zuub. They had eligibility with almost all of our major payors, the interface was simple and easy to navigate, you could look at your schedule day by day, and once you zoom in (LOL), you can see a lot of great information on their eligibility document saved in the patient chart. I don't want to be without this platform, it has saved many a patient from getting services they weren't covered by.

Cons

Probably the extra small print on the eligibility document. I have to Zoom in. I understand it's a lot of information to take in, so I don't mind. It saves me from having to log in to an insurance site and search for it manually.

Alternatives considered

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Pearl](https://www.capterra.com/p/207561/Pearl/)[Weave](https://www.capterra.com/p/141842/Weave/)[mConsent](https://www.capterra.com/p/166588/mConsent/)

Reason for choosing Zuub

The interface was easiest to navigate. I can do one or two days at a time, I can quickly scan to see issues, and the date of last verification is easily shown in the upper right.

Review Source

AB

Amanda B.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "HIGHLY RECOMMEND"

June 9, 2025

5.0

My stress level at work has tremendously reduced because of Zuub and \[sensitive content hidden\] ! :) I'm so grateful! I used to spend 5 to 6 hours a day completing insurance verifications for patients. We have been using Zuub for 6 months and it was a seamless transition. I spend about 5 minutes a day on insurance verifications now!

Pros

The time we save in our office is night and day difference. Everyone at Zuub is so kind, knowledgeable and helpful!

Cons

Nothing at all. Literally. It's a life saver! If you are looking to save time and money - then you will be so thankful for this company.

Alternatives considered

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Reason for choosing Zuub

We liked to clear, organized layout design of Zuub and the option to choose what important codes we needed for verifications.

Review Source

LB

Lauren B.  
Insurance Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Productivity booster!"

January 7, 2025

5.0

Very positive, and a large impact on office productivity.

Pros

Easy write backs to our practice software, always adding new carriers, \[sensitive content hidden\] is our Customer Service Manager and she has always been incredibly helpful and timely about addressing questions. She has reached out to me several times to let us know about new carriers we can add to the system, making my job much easier. The system can be tailored to our needs by changing the settings, which helped our productivity. If there are problems with not all the info coming through, the tech team is working on it right away and keeping us updated.

Cons

Sometimes it seems to take a while to run a manual verification on an individual, but I think that is more the carrier website than Zuub.

Alternatives considered

[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)

Reason for choosing Zuub

More carriers, and better utilization. Also, after letting Zuub know we were considering switching, they let us use both products simultaneously and Zuub was free. We went back after the trial period because Zuub was so much better for us. And honestly, it was refreshing to have a company work with us to keep us as customers in such a friendly way.

Review Source

ML

Mercedes L.  
Owner Dentist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Zuub streamlines our insurance verification workflow"

March 6, 2025

5.0

Excellent product. Simplifies and streamlines insurance verification process. Saves my team hours/day by standardizing insurance breakdowns. Excellent customer service!

Pros

Insurance breakdowns provided in the same format across different insurances. No more hunting through breakdowns for specific procedure information or limitations. Our eyes know where to go! Also, excellent customer service. Same day/lightning fast response time to requests for further customization of breakdowns by my customer success manager, \[sensitive content hidden\] My insurance coordinator said \[sensitive content hidden\] has handled everything I threw at her and was able to find a fix for any discrepancies I found!’ Thank you \[sensitive content hidden\]

Cons

If an insurance’s website has the information on their portal, Zuub will find a way to get that info into their breakdown. Unfortunately that means if the insurance’s website does not provide info on their site it won’t be included in your zuub. Thats not a zuub issue though and only applies to the few smaller insurance companies we have to call in for anyway.

Alternatives considered

[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)

Reason for choosing Zuub

Dental Intel breakdowns were difficult to read and incomplete.

Switched from

[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)

Dental Intel breakdowns were difficult to read and incomplete.

Review Source

KN

Kauti N.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "5 Stars! Highly Recommend"

April 23, 2025

5.0

We've been using Zuub at our pediatric dental office to verify dental insurance, and it has truly transformed our workflow. In just two months, it has already saved us over 100 hours of manual work — a huge time-saver for our busy front office team. We also really appreciate how responsive and helpful the Zuub support team has been — they're clearly invested in our success. \[sensitive content hidden\] has been a wonderful success manager, and has helped us every step of the way. If you're still verifying insurance manually, do yourself a favor and check out Zuub. It’s been one of the smartest investments we've made for our practice.

Pros

Zuub's interface is intuitive, the verification process is fast and reliable, and it integrates smoothly with our systems. It’s helped us focus more on patient care and less on administrative tasks, which is so important in a pediatric setting.

Cons

When other insurance portals are having technical difficulties, Zuub is unable to relay that information. Ofterntimes Zuub will say that the insurance is inactive - but we have found that it can be due to insurance websites being down/not working. Unsure of how to fix this.

Switched from

[Weave](https://www.capterra.com/p/141842/Weave/)

It was terrible, user experience was a zero. Inaccurate information, breakdowns were a joke.

Review Source

CC

Cynthia C.  
Practice Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Outstanding customer service"

January 20, 2025

5.0

Excellent customer service who responded quickly to questions.

Pros

Easy to use, thorough, efficient verification

Cons

A bit slow; difficult to verify insurance if passwords changed

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Dentrix insurance verification was unreliable

Review Source

RB

Rachel B.  
Dentist and Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience so far!"

March 25, 2025

5.0

Overall great! Everyone has been really supportive and helpful

Pros

Saves our front desk time trying to call for benefits- they are automatically uploaded and ready to go in patients charts.

Cons

It doesn't work for perfectly for every insurance and does add a lot of extra documentation to the patients smart doc, which needs to be cleaned up after some time so there isn't too much information in the chart from past verifications.

Alternatives considered

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Reason for choosing Zuub

trialed e assist, does not give you enough information for verifications and much more costly.

Review Source

SD

Sandra D.  
Insurance Verification Specialist  
Medical Practice  
Used the software for: 6-12 months

### "Insurance verification specialist"

February 28, 2025

5.0

My overall experience is excellent! The quick access to eligibility and the accuracy of benefits is excellent. Zuub truly contributes to the efficiency of our insurance department.

Pros

The quick accessibility of eligibility and benefits.

Cons

Wish Zuub had access to ALL insurance payers and could populate the treatment history for some that it currently can not provide.

Review Source

NH

Nyoshie H.  
Human Resources  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Highly Recommend Zuub"

February 12, 2025

5.0

Pros

Ease of use and implementation. The team was also super helpful and always available

Cons

The year-long contract. I think a little more flexibility with the terms would be easier.

Review Source

RA

Ruben A.  
Meneger  
Alternative Medicine  
Used the software for: Less than 6 months

### "No history "

June 15, 2024

1.0

Worst experience I ever had not all coverage is available and you still need to go ins website to get history waiting peroo and Moore info

Pros

There is nothing to like it’s very basic no history I wanna hear soon as we signed up. It’s not true what they say it’s nothing to like about.

Cons

I like only when I spoke with the representative

Reason for choosing Zuub

phone conversation with the representative they told us they doing the history, checking everything. Make sure everyone is check for coverage at history every day, but that’s not true. What they told us.

Review Source

MC

Monica C.  
Dental Office manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Zuub! Try it! You will love it!"

October 4, 2023

4.0

It has helped tremendously with the insurance verifications for our scheduled patients. Time spent on a phone call to an insurance company or logging into a website has been greatly reduced!

Pros

Zuub is wonderful. We love the verification of insurance! If the insurance can't be verified, we contact the patient. The system allows you to set how frequently you verify. We set ours to 3 days. It gives us a headstart

Cons

The information from some of the insurance companies is very limited. The limited information impedes efficiency.

Review Source

AL

Ashley L.  
Office Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Efficiency Boost: Streamlining Verifications and Patient Education with Zubb"

August 24, 2023

5.0

My overall experience with Zubb has been highly enjoyable, primarily due to the significant time savings it offers. The platform serves as a quick and efficient reference tool, allowing us to focus our attention precisely on the patients who require verification, sparing us the need to verify every patient indiscriminately.

Pros

The most impactful aspect of our experience with Zubb is the patient insurance verification feature. This feature stands out as a game-changer in our workflow, revolutionizing the way we handle insurance verifications.

Cons

The only thing I dislike is not being able to access all insurance companies for verification.

Review Source

KP

Katherine P.  
AR Specialist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Zuub Treatment and Financing"

April 11, 2023

5.0

We have been able to work with Zuub to make it work for our practice and our patients. It has been a great asset to our overall production and collections numbers and it's very comprehensive and easy to use.

Pros

Zuub has allowed us to streamline both sides of our patient experience. The set up of Zuub allows for patients to be presented with a comprehensive treatment plan with explanations of services as well as allowing us to send detailed invoices.

Cons

Honestly, the most difficult thing about Zuub was that the staff needed to change the way they input treatment into Eaglesoft in order for it to sync. After a little while it was smooth sailing and our patients felt much more informed about their treatment.

Review Source

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