# ViaSay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ViaSay Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more. Source: https://www.capterra.com/p/200044/Mindsay/alternatives --- # ViaSay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ViaSay ## What is ViaSay? ViaSay makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership. ## What is ViaSay used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €2000 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ViaSay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.viasay.io/&name=ViaSay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ViaSay 5.0 (3) VS. [5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews) Starting Price €2000 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 5.0 (15) Value For Money 5.0 (2) Value For Money 5.0 (11) Customer Service 5.0 (3) Customer Service 5.0 (12) ## ViaSay alternatives [4.8 (69)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month [Learn More](https://www.capterra.com/p/164470/Ada-Support/) [Inxide](https://www.capterra.com/p/237162/INX-app/) [4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/) Starting price $0.80 Per User, Per Month [Learn More](https://www.capterra.com/p/237162/INX-app/) [Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/) [4.5 (10)](https://www.capterra.com/p/188017/Chatbot2Go/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/188017/Chatbot2Go/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contextual Guidance 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Intent Recognition 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time ViaSay 57 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Create and automatically send premade copy in response to customer messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product For the intention to be used by developers Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic €2,000 Usage Based,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FL Flavie L. Digital Project Assistant Leisure, Travel & Tourism ### "Excellent product, awesome team and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2021 Pros \- The platform is super user-friendly and easy to use (doesn't require specific IT knowledge), which enables the clients to be independent (i.e. complete freedom to modify the content, add or remove CTA, create new bot answers...) - The ability to monitor performance: thanks to tracking and analytics tools, the clients can follow CSAT/NPS and other KPIs and even target specific answers, which is very useful when releasing a new scenario or to improve existing ones. - A major advantage: the bot can easily be connected to CRM and other databases, which enables real time data check. This feature is what makes the bot particularly helpful to our customer service team. - The ability to manage the bot 4 different languages. - Team spirit: people at Mindsay are skilled, pleasant to work with and always here for their clients. They understand the needs quickly, offer solutions and work well and quick. Cons \- A bit more layout options would be great (i.e. possibility to use bold/colours etc. in the text displayed by the bot) and other minor UX improvements - Managing NLP used to be difficult but thanks to recent improvements it is much easier now for clients to it themselves Overall the Mindsay team is very open and do take into consideration client feedback in order to improve their product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jason L. Sales Director Leisure, Travel & Tourism ### "A Game Changer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2021 Fantastic experience so far. It’s early days but Their team has fantastic internal communication and it reflects in their ability to provide a great service with time framed targets being met with. Pros The ease of use for someone with no technical ability is great. The system to build the flow of conversations is easy to use and provides clarity throughout. Cons Slightly slow to run, it can have delays when loading in some cases Alternatives considered [Heyday](https://www.capterra.com/p/177804/Heyday-ai/) [Kore](https://www.capterra.com/p/180874/Kore-ai-Bots-Platform/) [Engagely](https://www.capterra.com/p/201714/Engagely/) [Haptik](https://www.capterra.com/p/186856/Chatbots/) Reasons for choosing ViaSay We believed that the Mindsay team were the best fit for our company. An added bonus is Mindsays proficiency in the travel sector. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Celine L. Customer service digital officer Transportation/Trucking/Railroad ### "the best multilingual platform, easy content management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 5, 2021 The chatbot enables us to help clients in 4 languages, either in redirecting the clients to our websites content, create cases (linked to our CRM) or manage a live chat with agents Pros Easy to manage different languages implementation between website and CRM the ongoing changes on the platform enable clients to be more independent in the content management super reactive team, open to feedback and new functionalities Cons some UX improvments could still be done, but the team is very open to client's feedback and has already developed new functionnalities that are really helpful Reasons for choosing ViaSay mutlilingual management Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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