--- title: "Entrust IDV Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Entrust IDV Software - reviews, pricing plans, popular comparisons to other Identity Verification products and more." source_url: "https://www.capterra.com/p/200047/Onfido/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Entrust IDV Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Entrust IDV ## What is Entrust IDV? Onfido, an Entrust company, meets your unique identity verification needs with an end-to-end, AI-powered platform. Simplify identity verification for you and your customer with tailored verification journeys. Choose what you need from our Verification Suite and build no-code workflows in our Studio orchestration tool. Our Real Identity Platform helps 1,000+ businesses seamlessly onboard customers at scale while stopping fraud and navigating regulatory requirements. ## What is Entrust IDV used for? [Identity Verification](https://www.capterra.com/identity-verification-software/)[KYC](https://www.capterra.com/kyc-software/)[Compliance](https://www.capterra.com/compliance-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Entrust IDV?[Manage this product listing](https://www.g2.com/products/entrust-idv-formerly-onfido/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Entrust IDV 4.5 (31) VS. [5.0 (3)](https://www.capterra.com/p/213867/AU10TIX/#reviews) Starting Price Contact vendor Starting Price $1 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (31) Ease Of Use 4.3 (10) Value For Money 4.2 (28) Value For Money 4.0 (10) Customer Service 4.4 (29) Customer Service 5.0 (10) ## Entrust IDV alternatives [4.9 (28)](https://www.capterra.com/p/199701/Persona/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (16)](https://www.capterra.com/p/160754/KYC-Portal/reviews/) Starting price $28000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Didit](https://www.capterra.com/p/10023817/Didit/) [5.0 (10)](https://www.capterra.com/p/10023817/Didit/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023817/Didit/) [View all alternatives](https://www.capterra.com/p/200047/Onfido/alternatives/) ## FAQs about Entrust IDV Overview ### Which roles and teams benefit most from Entrust IDV? Entrust IDV is most used by compliance, financial crime, and risk teams that verify customer identities, support due diligence, and investigate fraud alerts. Underwriting and operations managers apply it to onboarding and decision workflows, while product, project, and technical leaders oversee integrations, delivery requirements, and identity-check performance. Answer based on 31 reviews Overview ### What company size and industries is Entrust IDV built for? Entrust IDV is built for financial services, where 35% of reviewers work, and small businesses, which account for 61%. It also serves banking organizations (16% of reviewers), automotive companies (6%), gaming, transportation, telecommunications, retail, sharing-economy businesses, remittance providers, lenders, and cryptocurrency services. Answer based on 31 reviews Features and Usability ### What are the key features of Entrust IDV? Entrust IDV offers identity verification and age verification, plus biometric authentication, ID scanning, and document management. It also includes AML and KYC compliance, fraud detection, watch list and PEP screening, workflow automation, real-time monitoring, audit trails, reporting, and API and third-party integrations. Getting Started and Support ### What training and onboarding options does Entrust IDV offer? Entrust IDV provides in-person training, live online sessions, and documentation. In-person training supports direct instruction, live online sessions allow guided remote learning, and documentation gives teams written reference material for setup and ongoing use. Getting Started and Support ### What customer support options does Entrust IDV offer? Entrust IDV provides FAQ/Forum and a Knowledge Base for support. Users often want faster answers and more direct help, but the available materials can still help with common questions and implementation guidance. Support quality appears mixed, with some users finding assistance useful and others wanting quicker responses. Answer based on 6 reviews Ease of use ### How easy is Entrust IDV to use? Entrust IDV provides an intuitive interface and maintenance portal that help customers and staff complete identity checks and review applicant details quickly. Teams value its dashboards, fraud detection tools, and screening visibility, although complex organizations may face longer integration processes and limited flexibility for highly specific system changes. Answer based on 10 reviews ## Features AI summary Based on 187 Identity Verification reviews Capterra data shows that buyers of identity verification software rank the following features as their top priorities: - **Data Verification** (**65%** of reviewers rated this feature as critical) - **ID Scanning** (**74%**) - **Fraud Detection** (**64%**) Entrust IDV supports all three of the features reviewers rate most important: **Data Verification**, **ID Scanning**, and **Fraud Detection**. Together, these capabilities help businesses confirm user information, verify identity documents accurately, and spot suspicious activity early, allowing teams to reduce risk, improve onboarding decisions, and maintain trust in verification workflows. Data Verification 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Process of checking different types of data for accuracy to avoid errors or inconsistencies ID Scanning 4.7 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Scan and validate an ID barcode Fraud Detection 4.1 (11) 127.27% of 11 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity Mobile Access 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Secure Data Storage 4.7 (7) 114.29% of 7 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches API 4.4 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Entrust IDV 70 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Age Verification: A way for institutions and businesses to check the age of their customers/clients. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Document Management: Store, manage, and track all electronic documents in a centralized location - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Fraud Detection: Identify and prevent suspicious activity - Geolocation: Determines the location of a device using GPS or an IP address - ID Scanning: Scan and validate an ID barcode - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Investigation Management: Oversee people and resources to carry out an investigation - KYC Compliance: Verify the identity, suitability, and risks involved with maintaining a business relationship - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Language: Manage and support multiple languages - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - PEP Screening: The process of conducting customer due diligence for any politically exposed person (PEP) - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Analysis: Analyze potential risks across the organization - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Onboarding: Guide new users to understand and become proficient in using a product or service - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - Version Control: Track revisions and updates made to files and navigate between different versions - Watch List: View and track activity related to an individual, transaction, etc. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (31) 4.3 Based on 31 reviews ## Pricing Value for money 4.2 (28) ### Starting price Free trial not available Value for money 4.2 (28) 4.2 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (29) 4.4 Based on 29 reviews ## User reviews Overall rating 4.5 Based on 31 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(8) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Pramod N. VP Product Management Used the software for: 3-5 years ### "Best solutions for Institutions for Identity and Live ness checks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 6, 2026 Overall Onfido experience is good for us commecial discussion till deployment of their SDKs. We also feel this solution is value for money in all the terms from easy of use till customer support Pros Identity Verification and Liveness checks Features are the Best parts which I liked about the onfido, these are the main fuctions in our flow which are seamless and working fine us. Also the Customer Support is also considerably responsive with the issues we report providing resolution Cons We also use the Proof of Address, which take few minutes to send us results, because of this we couldn't use Proof of address solution directely, we have to make changes in our customer flow to use this and not all the countries it supports for Proof of address Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: 3-5 years ### "Boosted our customer acceptance rates" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2022 We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs. Pros It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie. Cons The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PV Paul V. Owner Used the software for: Less than 1 year ### "Do not expect customer support after implementation" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 7, 2024 Pros Great KYC checks and user friendly maintenance portal. Cons Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number. In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue. In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve. I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time. Now we switched to Sumsub that actually gives customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Software Technical Leiter Used the software for: 1-3 years ### "Onfido is the best option for starter projects" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 30, 2022 Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation. Pros I really like the dashboars and the intuitive interface they have for viewing any applicant's information. Cons It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer product manager Used the software for: 3-5 years ### "very helpful and flexible tool to answer our daily bases." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2021 great tool by a great company. very nice and helpful employees that always assist you with a smile great working methodologies to understand user needs Pros great customer support and sales fair negotiations tool function with no downtime Cons support from onfido finance team is slow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luke C. Vice President Used the software for: 3-5 years ### "Modern, fast, secure ID verifications" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2023 We've looked into and tried a number of vendors for ID verifications, and Onfido has far and away been the easiest to work with, with a fast, modern, flexible, and relatively affordable system that supports a very wide range of ID verification documents worldwide. They're support team is also excellent, very responsive and helpful. Pros Onfido's user-facing and back-office/admin tools provide an excellent UI with a modern, intuitive interface. It's easy for customers and staff to use, and the platforms delivers results incredibly fast, usually within seconds. The API also integrates well with our other systems. Cons I'd like to see more filtering, display, and reporting options in the back-office dashboard -- specifically, being able to more easily drill down on sub-status results (e.g., being able to see at a top level how many IDs are are getting flagged for problems and for what reasons; which IDs received general "caution" flags vs. potentially more serious "rejected" and "suspected" results; innocently expired IDs vs. potentially fake or stolen IDs, etc.). Onfido does a great job of catching a wide range of data and analysis on IDs, but it can sometimes require some digging to figure out what exactly triggered a consideration flag on an ID, or to determine big-picture trends. (That said, Onfido's system is far more clear around all of this than most of their competitors.) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael H. Senior Financial Crime Manager Used the software for: 3-5 years ### "Great team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2023 Pros The team at Onfido are really helpful and responsive, with a genuine desire to help you get the best from their products. This is helps what sets them apart from other eKYC providers. Cons The recent move to deleting customer data could have been handled better, with more notice, however this is a minor point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer UNDERWRITING MANAGER Used the software for: 1-3 years ### "UNDERWRITING MANAGER " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 28, 2023 Easy to use the system and it has added more tools for us to detect fraud. Pros Easy to use the system and it has added more tools for us to detect fraud. Cons The set-up process took longer than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Operations Manager Used the software for: 3-5 years ### "Onfido review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2023 Pros The ease of use of the portal. Decisioning speed. Cons Difficulties when asking for a specific changes. Some changes are impossible as this will require global changes made in the system which will affect all customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CFO Used the software for: 3-5 years ### "One of the best in the market!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2023 Pros We rely on Onfido to capture customer ID as part of our onboarding process. Onfido's data validation and document integrity services allow us to determine customer document authenticity and detect potential fraudulent customers. Cons No issues so far. Overall, we have had a great experience in the last 3 years we've had Onfido. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/200047/Onfido/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Sumsub vs Entrust IDV](https://www.capterra.com/compare/188057-200047/KYC-AML-Platform-vs-Onfido)