# Entrust IDV Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Entrust IDV the right Identity Verification solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/200047/Onfido/reviews --- Entrust IDV 4.6 (30) [View alternatives](https://www.capterra.com/p/200047/Onfido/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Entrust IDV Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews SM Saad Wahid M Operations DirectorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “Onfido excels in user-friendly interfaces and responsive customer support.“ November 27, 2023 FV Francisco V Software Technical LeiterElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “I really like the dashboars and the intuitive interface they have for viewing any applicant's information.“ November 29, 2022 DA Derrick A Co-founder Internet, 11 - 50 employeesUsed the software for: 6-12 months. “Simplicity of the app was amazing and the invitation for users to verify their ID .“ May 5, 2020 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer product manager Financial Services Used the software for: 2+ years ### "very helpful and flexible tool to answer our daily bases." April 28, 2021 5.0 great tool by a great company. very nice and helpful employees that always assist you with a smile great working methodologies to understand user needs Pros great customer support and sales fair negotiations tool function with no downtime Cons support from onfido finance team is slow Alternatives considered [GBG Identity Verification Solutions](https://www.capterra.com/p/205461/GBG-Digital-Risk-Management-Intelligence-Platform/) Reason for choosing Entrust IDV negotiations fairness and great approach from the sale person \[SENSITIVE CONTENT HIDDEN\] Switched from [GBG Identity Verification Solutions](https://www.capterra.com/p/205461/GBG-Digital-Risk-Management-Intelligence-Platform/) customer support and pricing +onfido flexibility in comparison of GBG Review Source MT Martin T. Managing Director Information Technology and Services Used the software for: 2+ years ### "Boosted our customer acceptance rates" November 25, 2022 5.0 We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs. Pros It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie. Cons The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources. Alternatives considered [GBG Identity Verification Solutions](https://www.capterra.com/p/205461/GBG-Digital-Risk-Management-Intelligence-Platform/) Reason for choosing Entrust IDV Price, flexibility, monthly instalments, roadmap. Review Source PV Paul V. Owner Online Media Used the software for: 6-12 months ### "Do not expect customer support after implementation" May 29, 2024 3.0 Pros Great KYC checks and user friendly maintenance portal. Cons Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number. In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue. In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve. I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time. Now we switched to Sumsub that actually gives customer support. Review Source FV Francisco V. Software Technical Leiter Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Onfido is the best option for starter projects" November 29, 2022 5.0 Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation. Pros I really like the dashboars and the intuitive interface they have for viewing any applicant's information. Cons It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate. Alternatives considered [IDnow](https://www.capterra.com/p/196937/IDnow/) Reason for choosing Entrust IDV Basically pricing, ease of understanding the api and the good documentation they have on their website. Review Source YWL Yen Wei L. Assistant Manager Banking Used the software for: Less than 6 months ### "Feedback" May 30, 2023 5.0 Been very satisfied with the customer support all in all Pros The customer support given during implementation as well as on any other additional support required from central bank requirement Cons The data being co-mingled in the database is a concern from central bank; should have an option for that; alongside data only being stored for 3 years. Alternatives considered [Jumio](https://www.capterra.com/p/176541/Jumio/) Reason for choosing Entrust IDV Onfido is used by our consortium partner as well and we've also received positive feedback/review from the Review Source RO Reuben O. Website designing Design Used the software for: I used a free trial ### "Good facial verification " August 24, 2024 5.0 Helps businesses to ensure good verification Pros Good facial recognition. This helps to prevent scam Cons It delays when identifying. This makes it very tedious Review Source LC Luke C. Vice President Media Production Used the software for: 2+ years ### "Modern, fast, secure ID verifications" June 6, 2023 5.0 We've looked into and tried a number of vendors for ID verifications, and Onfido has far and away been the easiest to work with, with a fast, modern, flexible, and relatively affordable system that supports a very wide range of ID verification documents worldwide. They're support team is also excellent, very responsive and helpful. Pros Onfido's user-facing and back-office/admin tools provide an excellent UI with a modern, intuitive interface. It's easy for customers and staff to use, and the platforms delivers results incredibly fast, usually within seconds. The API also integrates well with our other systems. Cons I'd like to see more filtering, display, and reporting options in the back-office dashboard -- specifically, being able to more easily drill down on sub-status results (e.g., being able to see at a top level how many IDs are are getting flagged for problems and for what reasons; which IDs received general "caution" flags vs. potentially more serious "rejected" and "suspected" results; innocently expired IDs vs. potentially fake or stolen IDs, etc.). Onfido does a great job of catching a wide range of data and analysis on IDs, but it can sometimes require some digging to figure out what exactly triggered a consideration flag on an ID, or to determine big-picture trends. (That said, Onfido's system is far more clear around all of this than most of their competitors.) Review Source KB Kagera B. Project Manager Business Supplies and Equipment Used the software for: 1-2 years ### "My Experience With Onfido" April 30, 2024 5.0 Pros It comes with great authentication solution It is the best for identity management Cons With Onfido, it has been amazing. Never experienced issues. Review Source MH Michael H. Senior Financial Crime Manager Financial Services Used the software for: 2+ years ### "Great team!" November 21, 2023 5.0 Pros The team at Onfido are really helpful and responsive, with a genuine desire to help you get the best from their products. This is helps what sets them apart from other eKYC providers. Cons The recent move to deleting customer data could have been handled better, with more notice, however this is a minor point. Review Source VR Verified Reviewer Head of Growth Financial Services Used the software for: 1-2 years ### "Reviews" May 31, 2023 4.0 ok Pros The service from your people is fantastic Cons Slow processing of id documents resulting in some dropoffs Review Source RS Robert S. UNDERWRITING MANAGER Financial Services Used the software for: 1-2 years ### "UNDERWRITING MANAGER " November 21, 2023 5.0 Easy to use the system and it has added more tools for us to detect fraud. Pros Easy to use the system and it has added more tools for us to detect fraud. Cons The set-up process took longer than expected. Reason for choosing Entrust IDV Easy to use the system and it has added more tools for us to detect fraud. Review Source PH Pavel H. Senior Operations Manager Banking Used the software for: 2+ years ### "Onfido review " November 30, 2023 5.0 Pros The ease of use of the portal. Decisioning speed. Cons Difficulties when asking for a specific changes. Some changes are impossible as this will require global changes made in the system which will affect all customers Review Source AS Abdul S. CFO Financial Services Used the software for: 2+ years ### "One of the best in the market!" December 4, 2023 5.0 Pros We rely on Onfido to capture customer ID as part of our onboarding process. Onfido's data validation and document integrity services allow us to determine customer document authenticity and detect potential fraudulent customers. Cons No issues so far. Overall, we have had a great experience in the last 3 years we've had Onfido. Review Source SWM Saad Wahid M. Operations Director Banking Used the software for: 2+ years ### "Nymcard Review" November 27, 2023 4.0 Pros Onfido excels in user-friendly interfaces and responsive customer support. Cons Common challenges or concerns with identity verification services in general can include potential false positives, integration complexities, or the evolving nature of fraud tactics Review Source JD Juan D. Risk and Fraud Analyst Financial Services Used the software for: 1-2 years ### "Onfido Review" November 27, 2023 4.0 Pros I like how Onfido's team prepare our monthly meetings, in order to see all the relevant aspects of the last month and see how they can improve the product. In addition to that, is a product that is constantly improving, and thats what i like the most. Cons An aspect that i think Onfido can improve is the quantity of accepted documents in several countries, because there are some countries that doesn't have much accepted documents. Review Source LM Laura M. Senior Key Account Manager Information Technology and Services Used the software for: 2+ years ### "Great and trusted document validation provider " May 25, 2023 5.0 Great Pros Trusted processes. Keep an imposing over time. Cons It could support more on fraud detection. Reason for choosing Entrust IDV quality of service Review Source SF Samir F. Lead Program Manager Banking Used the software for: 6-12 months ### "Onfido is the best in class for Identity Verification" May 26, 2023 5.0 Amazing and very positive Pros Technology, quality of UX, Quality of the API, customer support. Cons Nothing to tell really here. I'm not sure I can tell some private stuff here Alternatives considered [ubble.ai](https://www.capterra.com/p/197488/ubble-ai/)[Veriff](https://www.capterra.com/p/197760/Veriff/)[IDnow](https://www.capterra.com/p/196937/IDnow/) Reason for choosing Entrust IDV Product API, UX, services and ease of use Review Source MT Mitko T. Risk Manager Financial Services Used the software for: 6-12 months ### "Brilliant product!" May 26, 2023 5.0 Pros The product offers very user friendly experience. Cons The only "con" we can mention is the somewhat higher pricing. Review Source NA Najmi A. Compliance Officer Financial Services Used the software for: 1-2 years ### "Best software " December 10, 2022 5.0 Best identify verification products ever!! Pros I love the identity verification features where it is very helpful for my daily KYC check. Cons Sometimes when there's a part of the customers National ID get blurred by the glaring, eventho we can still see thru a bit, it still shown as "Consider". But overall, I really loved it. Review Source RK Rob K. geen Accounting Used the software for: I used a free trial ### "slecht werkende verificatie" June 30, 2024 1.0 weet niet ik ben niet ver gekomen want de verificatie lukt gewoon niet Pros geen voor de klant klant bijna niet te doen wordt niet over nagedacht dat er ook oudere mensen zijn Cons de manier van verificatie dat je verplicht bent om een mobiel te heb en Review Source HD Helder D. Product Owner Banking Used the software for: 6-12 months ### "Really nice support from ONFIDO Team" November 23, 2022 4.0 We needed a solution that could enable a remote identity validation to perform the account opening process on our mobile app. As all the banks worldwide, we had compliance and regulatory issues that should be take in consideration and the partner in that field should be experient doing this kind of job. As we don´t have a lot of banks in Angola offering this kind of solutions, we had to choose a partner that could offer us the possibility to read and validate angolan documents with confidence. Pros The ability to perform remote identity checks in a quick an accurate way. The fact that the development and software updates are always one step forward from our needs. Cons The lack of support to Outsystems framework. Reason for choosing Entrust IDV Due the experience ONFIDO has in other worldwide banks. Review Source RL Rebekah L. CDD Manager Gambling & Casinos Used the software for: 1-2 years ### "Overall Takes Care of Itself" November 21, 2023 4.0 Pretty good overall, it would be nice to have more regular contact but mainly just for checking in as we do not tend to experience many headaches Pros Ease of use - which means identifying any problems as quicker as possible Cons Loads times can sometimes be a little long but overall no real complaints. We had an issue that was raised a while ago now and sometimes it can take a long while to get to the bottom of it so maybe better regular updates on any issues. Review Source AM Aristote M. Head of Onboarding Financial Services Used the software for: 2+ years ### "Onfido Review" November 30, 2022 4.0 Pros Easy to use and software detect PEP and people under sanctions Cons Discrepencies between the information received and the actual information provided by the client (sometimes). Also, when a customer update his KYC it does not reflect on your platform. Review Source MZJM Muhammad Zaid Jamil M. Head of Compliance Financial Services Used the software for: Less than 6 months ### "e-KYC Make It Easy" November 28, 2023 5.0 Pros Onfido is facilitating a seamless customer journey during the onboarding process by leveraging their proprietary electronic Know Your Customer (e-KYC) solution. This solution is enhanced with advanced Artificial Intelligence/Machine Learning (AI/ML) technologies and the expertise of document specialists to ensure accurate customer identification. Cons Nothing in particular. No negative feedback as of now. Review Source AH Azali H. Head of Compliance Capital Markets Used the software for: 1-2 years ### "Onfido product review" November 23, 2022 5.0 Good customer support and good products Pros Easy integration using SDK, fast report result, extensive document type coverage for identity verification Cons others products package i.e. aml report & compliance report need to further enahnced. Reason for choosing Entrust IDV Upon products comparison, Onfido score better than Jumio. Review Source Similar Products Featured ## Related categories [Identity Verification](https://www.capterra.com/identity-verification-software/)[AML](https://www.capterra.com/aml-software/)[KYC](https://www.capterra.com/kyc-software/)