--- title: "Clearwave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Clearwave Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more." source_url: "https://www.capterra.com/p/200050/Clearwave/" page_type: "product" language: "en" --- # Clearwave Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Clearwave ## What is Clearwave? Clearwave is the AI Patient Engagement Platform for healthcare organizations that automates the patient journey from the first call to the final payment. Clearwave's agentic workforce takes on the manual work behind phone calls, scheduling, check-in, eligibility, collections and communications—delivering operational efficiency at every step alongside the effortless experience today's patients expect. By freeing front-office staff from the work that traditionally falls on them, Clearwave agents help practices reclaim staff time, capture more revenue and reduce no-shows, while delivering the fast, convenient experience patients now expect. Trusted by 5,000+ specialty practices and top-ranked health systems nationwide, see five-star patient reviews every day. ## What is Clearwave used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Debt Collection](https://www.capterra.com/debt-collection-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 3% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Clearwave?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://clearwaveinc.com&name=Clearwave) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Clearwave 4.6 (33) VS. [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (33) Ease Of Use 4.6 (858) Value For Money 4.2 (31) Value For Money 4.7 (785) Customer Service 4.4 (32) Customer Service 4.8 (762) ## Clearwave alternatives [4.7 (649)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [3.9 (1,380)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/200050/Clearwave/alternatives/) ## FAQs about Clearwave Overview ### Which roles and teams benefit most from Clearwave? Clearwave is most used by office managers, clinic administrators, and front-desk teams that need to streamline patient intake, scheduling, and check-in workflows. Billing, financial, and credentialing staff use it to improve payment collection and data accuracy, while operations, IT, and executive leaders rely on it for efficiency, visibility, and practice growth. Answer based on 33 reviews Overview ### What company size and specific industries is Clearwave built for? Clearwave is designed for medical practices of all sizes and specialties, including small practices, larger clinics, hospitals, and health systems. It serves healthcare organizations such as ophthalmology and optometry, dermatology, orthopedics, ambulatory surgery, ENT, FQHCs, and OBGYN practices. Features and Usability ### What are the key features of Clearwave? Clearwave offers appointment scheduling and management, patient intake and registration, self check-in/check-out, reminders and confirmations, and patient communications through SMS, live chat, and multi-channel messaging. It also includes HIPAA compliance, insurance eligibility verification, claims scrubbing, electronic payments, reporting and analytics, and EMR/EHR integration. Integrations ### Which third-party tools and platforms does Clearwave integrate with? Clearwave integrates with 7 third-party healthcare platforms: Athena, athenaOne, ModMed, NextGen, NextGen Enterprise, NextGen Office, and Veradigm EHR. These catalog integrations cover electronic health record and practice management systems used for patient scheduling and administrative workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Clearwave offer? Clearwave provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Answer based on 3 reviews Getting Started and Support ### What customer support options does Clearwave offer? Clearwave provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewers describe support as attentive and helpful, with prompt issue resolution in some cases. Others report ticket follow-up that feels open-ended and answers that do not always fully resolve problems. Answer based on 5 reviews ## Features AI summary Based on 1,361 Medical Billing reviews Capterra reviewers highlight these as the features medical billing buyers care about most: - **Billing & Invoicing** (**62%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Charting** (**63%**) Clearwave includes **Appointment Management**, which helps practices keep scheduling organized and reduce gaps in patient flow. However, it does not offer **Billing & Invoicing** or **Charting**. Instead, it provides other highly rated capabilities, including **HIPAA Compliant** (**70%**) and **Claims Management** (**61%**). These features help healthcare organizations protect patient data and handle reimbursement workflows more effectively, providing teams with better support for compliance and claims processing. HIPAA Compliant 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Customizable User Interface 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Design, modify, and organize how content is displayed on a system interface Digital Signature 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Electronic signing method that validates the authenticity and integrity of a digital document Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Onsite Registration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important In-person, onsite registration Clearwave 79 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - ADA Compliance: Civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable User Interface: Design, modify, and organize how content is displayed on a system interface - Data Import/Export: Import and export data to and from software applications - Digital Signage: Digital displays use technologies such as LCD, LED, projection and e-paper - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - For Healthcare: Software designed for the healthcare industry - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Orthopedics: Specialized software for Orthopedic practices - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Verification: Checking eligibility of patients for different insurance claims - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Live Chat: Ability to chat online in real time - Medication History: Access to patient medication history data - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multiple Payment Options: Process payments via multiple modes directly through the application - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Intake Forms: Online forms for managing client intake - Onsite Registration: In-person, onsite registration - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Browsing: Allow or block access to specific domains and individual pages - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system - Virtual Keyboard: On-screen keyboard that can be used without the need for physical keys/keyboard - Wait List Management: Record, update and manage waiting lists - Wireless Internet Access Control: Control and manage access to wireless networks --- Get Advice We can help you find the software with the features you need. Features 4.4 (33) 4.4 Based on 33 reviews ## Pricing Value for money 4.2 (31) ### Starting price Free trial not available Value for money 4.2 (31) 4.2 Based on 31 reviews ## Integrations [ NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ NextGen Enterprise](https://www.capterra.com/p/228336/NextGen-Enterprise/)[ NextGen](https://www.capterra.com/p/144594/NextGen/)[ Athena](https://www.capterra.com/p/240673/Athena/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (32) 4.4 Based on 32 reviews ## User reviews Overall rating 4.6 Based on 33 reviews Filter by rating 5(25) 4(5) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent AH Andrea H. Clinic supervisor Medical Practice ### "Great Product - will not disappoint " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2025 excellent. really great customer service, super helpful all the time. and overall great product to use Pros very easy to utilize. very patient friendly Cons credit card woulds always get stuck in the machine LOL Alternatives considered [Nextpoint](https://www.capterra.com/p/114099/Nextpoint/) Reasons for choosing Clearwave better patient experience seemed to be a better product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Megan T. Office Manager Medical Practice ### "Clearwave (CW)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 Pros Support is very responsive and ready to help. Easy to use and to teach new staff how to use. Our front desk staff enjoy using it. Cons I wish the benefits pulled for surgeries was more robust. We'd love to check all of our benefits, including surgeries copays/ded/etc. on Clearwave, but it doesn't go quite in-depth enough for that aspect. Reasons for choosing Clearwave At the time we liked the interface better and teachability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Carroll P. Administrator Health, Wellness and Fitness ### "Awful Customer Experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2022 Pros Helpful software, but patients do not like using it. Cons Clearwave does not do business the right way. Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Karen M. Administrator Health, Wellness and Fitness ### "Clearwave" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 9, 2020 We have had interface issues, communication issues, payment issues. Pros Ease of use and information available. Ability to interface. Cons Customer support on items listed below. I would like more integration. Reasons for choosing Clearwave Ease of use and familiarity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR JOAN R. Office management Medical Practice ### "Clearwave is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2020 If I have a problem with an insurance provider not listed. I call or send an email to support and the insurance is added! Pros We mainly use it for eligibility and benefits. For a medical office it is crucial to check the patient's insurance coverage before they come in! We have used Clearwave for many years! You won't regret getting this amazing tool. It's worth every penny! Cons Not all insurances not listed. But most are. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JI Jacqueline I. Financial Coordinator Hospital & Health Care ### "Clearwave Kiosks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 16, 2020 Cuts down on paper and time involved with staff no longer having to enter the information manually. Pros User friendly, just follow the prompts. Saves time and hassle during check-in process and so easy to use. Easy to scan important identification cards with a reminder to take back your ID card prior to proceeding to the next screen. Kiosk are at differing height levels which make it easy to access for those with disabilities. Cons Integration works seamlessly. No issues with the software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AF Albert F. I. S. Applications Manager Health, Wellness and Fitness ### "Support is Exceptional" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2020 Clearwave has been an amazing partner. They listen to our crazy ideas and often help us implement them by coming up with a creative solution. They are extremely responsive... In fact, I use the term "Clearwave Level Support" to mean... Wow! The best support I've experienced in many years... Pros Well, the most impactful result of implementing Clearwave was the elimination of lines during Registration. Our Staff and Patients loved that. Cons I have to reach deep for any complaints... Perhaps the fact that higher level logic is not associated with custom fields. We may be unique in our extensive use of those though, so I am not sure how much that would affect a normal customer. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reasons for choosing Clearwave The kiosk model fit our environment better than the tablet model. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DK Dawn K. Application Support Analyst Medical Practice ### "CW review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 13, 2020 Good Pros Ease of use and ability to have future appointments require less information Cons When you make a change, something breaks Reasons for choosing Clearwave Unknown Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Stacy S. Clinic Strategist Hospital & Health Care ### "Still implementing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 12, 2020 Staff is responsive. Pros The eligibility check provides details we have not had with other software products. Cons Lack of ability to customize some of the small details. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Cortney B. Practice Administration Medical Practice ### "Clearwave improved our front end processes!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2020 Pros Our implementation team was amazing. We were very informed and prepared for each step of our installation. Our accounts receivable immediately started to shrink because patients paid outstanding balances while they checked in on the kiosks. This was an unexpected bonus. Our group's front end efficiencies improved beginning day one through quicker check in processes, more accurate collection of data and payments, and seamless integration with our EMR. Cons Software updates are the worst when multiple systems are communicating. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/200050/Clearwave/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs Clearwave](https://www.capterra.com/compare/195467-200050/Care-Patron-vs-Clearwave)