# PACK & SEND Live Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PACK & SEND Live Software - reviews, pricing plans, popular comparisons to other Freight products and more. Source: https://www.capterra.com/p/200084/PACK-SEND --- # PACK & SEND Live Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PACK & SEND Live ## What is PACK & SEND Live? PACK & SEND Live is an all-in-one eCommerce shipping and fulfilment platform that automates order dispatch, connects your store to multiple courier networks, and gives you access to competitive delivery rates through PACK & SEND’s global logistics network. It integrates with popular platforms like Shopify, WooCommerce, BigCommerce and more, automatically importing orders so you can generate labels, book courier pickups, track shipments and manage inventory from a single dashboard. Designed for small to medium businesses, the platform helps streamline fulfilment by enabling bulk consigning, real-time tracking, automated customer notifications, and consolidated invoicing. Businesses can ship anywhere in Australia and internationally with one system while reducing administration, delivery times and shipping costs through multi-carrier optimisation and PACK & SEND’s negotiated courier rates. ## What is PACK & SEND Live used for? [Shipping](https://www.capterra.com/shipping-software/)[Freight](https://www.capterra.com/freight-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PACK & SEND Live?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.packsend.com.au&name=PACK & SEND Live) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PACK & SEND Live 4.8 (10) VS. [4.9 (1,005)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (10) Ease Of Use 4.9 (500) Value For Money 4.6 (9) Value For Money 4.9 (452) Customer Service 4.8 (9) Customer Service 4.9 (430) ## PACK & SEND Live alternatives [4.6 (956)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (826)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198849/ShipTime/) [Freightview](https://www.capterra.com/p/136895/Freightview/) [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136895/Freightview/) [View all alternatives](https://www.capterra.com/p/200084/PACK-SEND/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Air Shipping Ship packages/goods by aircraft Customer Portal A website or login for customers to access information Dispatch Management Manage sending personnel and resources to a site as needed EDI Transfer of data from one computer system to another Freight Shipping Shipping products/goods by land, sea or air Ground Shipping Shipping products/goods by land PACK & SEND Live 18 features Ship packages/goods by aircraft A website or login for customers to access information Manage sending personnel and resources to a site as needed Transfer of data from one computer system to another Shipping products/goods by land, sea or air Shipping products/goods by land Management of inbound and outbound shipments in the context of international trade Track and manage inventory levels to maintain proper supply Process of printing custom labels through various methods. Manage and organize the shipping, tracking, and delivery of packages Generate quotes or estimates for customers Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrates with shipping services Track the status over time for a request, process, asset, or transaction Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods Get Advice We can help you find the software with the features you need. Features 4.1 (10) 4.1 Based on 10 reviews ## Pricing Value for money 4.6 (9) ### Starting price Contact vendor for pricing Free trial available Value for money 4.6 (9) 4.6 Based on 9 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Unleashed](https://www.capterra.com/p/126644/Unleashed/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (9) 4.8 Based on 9 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS Margaret S. CEO Individual & Family Services ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2020 I've been able to get my packages to their address with a one hundred percent delivery outcome despite different couriers being used for different orders I have not had one problem with the delivery. The portal can bit fussy and non-intuitive but once you get used to it there are no problems. I haven't used it for website integration yet so I am keen to see how that works in practice in the future. Pros What I like most is being able to send a parcel anywhere in Australia with different couriers and one portal to access all of it Cons Sometimes there are glitches and you cannot see if your item has been delivered. Also at the moment some of my past orders have disappeared off the system and I can't find them - even though my orders are in a sequential order some order numbers have disappeared. It would be good to have a quote button and to be able to removed the data such as where the box went and to whom contact details yourself - this is a challenge. Reasons for choosing PACK & SEND Live One company to support me with my business, professional, attentive can't beat that. Also the option to go to the local store if I had any major problems, and the staff there were also extremely helpful. In all using pack and send was the best decision I made for my business and I'm very pleased that I chose them from the start and saved myself a lot of work. My customers all receive their items in record time, no items have ever been lost or misplaced with the couriers chosen by pack and send either. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 16, 2020 Hi Margaret, thanks for your kind review, we're really happy that you are having such a good experience with the system. With regards to the issues you've had, we can happily look at those. Whilst we make the best efforts to update the tracking status in the portal sometimes the information coming from the courier doesn't get sent through - however you can always click the tracking link to see where your shipment is. Some older shipments are automatically removed (those older than 3 months) from the system to help save space and to prevent the system from running slowly. We are always trying to improve the system, and have added a function now where you can view your own package sent reports to see your historical shipments. Or you can always contact Pack & Send and we can happily provide a report for you. EL Emma L. Director Retail ### "Review of Pack Send" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2020 Pros I love the integration of this software - it takes next to no time to pull orders through from Shopify and have it ready at the door ready for pick up! Cons It can be a little buggy at times but overall a very good system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cahit M. Mr big boss man Furniture ### "Pack and send and a human response" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2020 Very good. low hassle Pros Easy to use. Good support from local and interstate team Cons the real time lag when entering and info and progressing through the pages is frustrating. 2-5 second delays. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IE Inese E. helper Health, Wellness and Fitness ### "Very reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 23, 2020 Ease of sending. Not having to leave the premises to send. Very reliable. Pros User friendly and being able to print out shipping labels. Cons Cannot think of any improvements at the moment. Easy to integrate, once i learned the computer format. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB emanuel B. mr Sporting Goods ### "Good overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 22, 2020 very good Pros reduced costs on freight on international freight Cons barely any improvements of reducing costs for national freight compared to powersende option from the website Reasons for choosing PACK & SEND Live cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Maddison D. Retail Dispatch Officer Health, Wellness and Fitness ### "Great Support Services " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2020 My Experience with Pack & Send has been a relatively smooth and supported experience. The Support Team are extremely helpful with all sorts of quires, tracking and re-booking and are extremely reasonable when it comes to waiving re-booking or any additional fees caused by delivery issues steaming from the courier company. In consideration that we there are no lock in contracts, start up fees or additional software fees each month (other than the shipment fees that are booked each month), the Support Team go the extra mile to assist and create a very professional yet personalised experience and are always extremely helpful and informative when it comes to updates on quires/investigations that we lodge. Could ask for better support. Pros This software does almost everything we need and connects well with our WooCommerce platform. The auto generation of the shipments direct from our online portal is very handy when our customers forget to select a shipping option and we have to generate a quote manually all the information is already there and quotes are ready to go. The system is very straight forward and easy to learn and use. Cons The rates calculator sometimes generates a different fees that are higher than the paid shipping fee, however the Support Team are very accommodating and do not charge any of the differences that occur due to the system error and we or the customer do not pay an differences in the rates generated to the rates paid at time of purchase. Reasons for choosing PACK & SEND Live There were a number that I can't recall, however we moved forward with Pack & Send as the services and software was the best match, we found, to work with our current WooCommerce with no lock in contract or additional fees than the shipment fees booked each month. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DI Daniel I. Director Retail ### "Very easy to setup and automates many processes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 20, 2020 Great automated shipping service at great rates Pros Instant import from website sales without any additional work, instant quotes for shipping, easy to dispatch and book pickups, good support Cons Handling customer returns has a few issues and it was not so obvious to learn the need to manifest orders after booking pick ups Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2020 Thanks for the review. We really appreciate the feedback. MC Mika C. webshop owner Retail ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 20, 2020 Pros It is not about the software itself but the customer service is great and helpful. Cons You need to go back and forth to make sure we have done them all correctly, and thought it is not easy till we get used to it. Reasons for choosing PACK & SEND Live Pack & Send was the most reasonable option among all the available options at the moment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shanil W. Operations Manager Retail ### "Pack & Send - Tipple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2020 The overall experience has been great. \[SENSITIVE CONTENT HIDDEN\] have been really helpful & sorted out all the issues we faced so far Pros The ability to send orders anywhere in Australia in a short time frame Cons Some features not working such as adding another pickup location, looking at invoices/payments on a daily basis Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RI Reece Ing Chau Y. Chinese Medicine Practitioner Alternative Medicine ### "Great value and great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2020 Been very satisfied with the delivery service and the customer service Pros It is web based and relatively easy to use Cons A couple of functions need a bit more explanations next to it. The flow of using the software may need to be explained a little to for a new user Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/200084/PACK-SEND/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)