# Utilmate Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Utilmate Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more.

Source: https://www.capterra.com/p/200113/Utilmate

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# 

 Utilmate Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Utilmate

## What is Utilmate?

Utilmate is a cloud subscription billing, collections & customer management service. Designed for body corporates, billing agents & embedded networks that need meter data management, billing & customer management service. Utilmate takes care of all your utility invoicing & customer communication requirements, without the need for a high cost and time-intensive IT project. Our streamlined set-up process provides you with an out-of-the-box service, so you'll be up and running in no time.

## What is Utilmate used for?

[Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$0.6

Usage Based, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Utilmate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.utilmate.com&name=Utilmate)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Utilmate

4.5 (4)

VS.

[4.6 (328)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/)

Starting Price

$0.6

Usage Based, Per Month

Starting Price

$4800

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (4)

Ease Of Use

4.5 (71)

Value For Money

5.0 (3)

Value For Money

4.4 (69)

Customer Service

4.8 (4)

Customer Service

4.4 (70)

## Utilmate alternatives

[4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/)

Starting price

$1200.00

Per User, Per Month

[4.7 (15)](https://www.capterra.com/p/154122/Capricorn/reviews/)

Starting price

$20000.00

Per User, Per Month

[4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/)

Starting price

$1295.00

Per User, Per Month

Highest Rated

[4.9 (58)](https://www.capterra.com/p/15163/Rural-Billing/reviews/)

Starting price

$2850.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Metered Billing

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Integrated or built-in billing calculated by customer usage levels of a product/service

Activity Dashboard

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Customer Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Store and organize information about customers and previous interactions

Customizable Templates

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Reporting & Statistics

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Utilmate 36 features

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Data is backed up automatically to prevent data loss

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Leave comments and notes on documents for others to view

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Store and organize information about customers and previous interactions

Invoices that can be tailored according to company's branding, payment terms and personalized information

Pre-designed layouts that can be customized to match preferences and requirements

Electronically collect payments for goods or services

Utility billing for electricity

Utility billing for natural gas

Utility billing for water

Information, data and reports that are being tracked over time

Store, clean, and/or analyze customer usage data collected by metering systems

Integrated or built-in billing calculated by customer usage levels of a product/service

Access software remotely via mobile devices

Process billing for a product/service with a fixed monthly charge

Accept and process online payment transactions

Tracking, managing, and initiating the transfer of funds for overdue customer payments

Accept, record, and reconcile financial transactions

Reminders sent for balance/payment due

Charge fees or cut off service due to late/missing customer payments

Outsource printing services to a third party

Track/optimize rates in relation to usage

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Oversee the process of issuing refunds

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Track and interpret metrics on the usage of company resources

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.8 (4)

4.8

Based on 4 reviews

## Pricing

Value for money

5.0 (3)

Free Trial

STARTER

$0.60

Usage Based,Per Month

It includes:

-   Migrate up to 100 accounts
-   Basic invoicing
-   Reporting
-   Interfaces

PRO

$1.10

Usage Based,Per Month

It includes:

-   Migrate up to 1,000 accounts
-   Basic Invoicing
-   Reporting
-   Interfaces
-   Partner add-ons
-   Welcome notices
-   Reminder emails, SMS\*\* and notices
-   Customer portal
-   Modules

PREMIUM

$1.10

Usage Based,Per Month

It includes:

-   Migrate up to 1,000 accounts
-   Complex invoicing
-   Reporting
-   Interfaces
-   Partner add-ons
-   Welcome notices
-   Reminder emails, SMS\*\* and notices
-   Customer portal
-   Payment plans & hardship
-   Direct debit
-   Billing exceptions
-   Modules
-   Work orders

Value for money

5.0 (3)

5.0

Based on 3 reviews

## Integrations

[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

GoCardless](https://www.capterra.com/p/156081/GoCardless/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (4)

4.8

Based on 4 reviews

## User reviews

Overall rating

4.5

Based on 4 reviews

Filter by rating

5(2)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EY

Elham Y.

Customer Success and Operations Coordinator

Utilities

### "Easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 27, 2024

Great team. User friendly. Like the reporting style.

Pros

Can do majority of the automation. User friendly.

Cons

Templating error is not an easy fix. Some persisting back end issues which no one has an answer to. Few occasions where I got 3 different answers for the same persisting problem.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Joy P.

Vice President

Utilities

### "Excellent and Affordable Utility Billing Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 12, 2024

Could not be happier! Excellent support, great software, feel like our billing is in good hands.

Pros

When searching for billing and customer management software (previously handled by our accounting software), we chose Utilmate because it is Cloud-based and affordable, and industry-specific -- built specifically for utilities. The software has exceeded our expectations. Even though it runs in the in cloud, it is responsive and fast. Our utility is unlike others in the way it bills and Utilmate deftly handles our exceptions. The customer support could not be more responsive, understanding and willing to work with us. It is a relief to have software specifically for our billing and customer management that is separate from our accounting program but still syncs with it.

Cons

The initial billing had some bugs, which Utilmate fixed in a very timely manner, and the learning curve was a little steep, but I think that's more about the exceptions specific to our utility that required some workarounds. Still working on making the reconciliation between our accounting system and Utilmate easier.

Reasons for choosing Utilmate

Utilmate was more cost effective and cloud-based, which works for our team, because we are all located in different areas. It syncs with our accounting and GIS mapping system. It has excellent customer support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KL

Kathy L.

Customer Service Manager

Utilities

### "Ease of use -customisable with great support"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 18, 2021

It has been a very positive experience and the support is invaluable. I have used various other software solutions in the past and it is tough to get someone to listen to your concerns, let alone implement solutions.

Pros

Utilmate took us from a relatively easy system to use, to one that while still having ease of use, it incorporated so many more features. We have a great relationship with the support team and they understand our requirements well enough to assist us in customisable solutions.

Cons

This is a tough one as we make changes when required, so we are left with little frustration. Some solutions take longer than others, but we have a direct line to discuss and offer feedback.

Switched from

[Orion Suite](https://www.capterra.com/p/119020/Orion-Suite/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CW

Christian W.

National Shared Service Manager

Utilities

### "Fulfils a Niche we needed!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 24, 2021

We found Utilmate team very knowledgeable and accommodating to our requirements. Responses from support are timely and informative. Recent introduction of Web Demonstrations and talks are very helpful to users.

Pros

We were attracted to Utilmate as we are a very small Water Utility, and the pricing model suited us due to this. The software as a subsidiary and having the support of a much larger market player for very large utilities, gave us the confidence that we would be able to mature together with Utilmate. We found most functions that are standard with Utilmate fulfil what we require.

Cons

Some parts of the process do fall across multiple screens, yet Utilmate are improving continually. with both new functionality and a recent User Interface redesign.

Reasons for choosing Utilmate

The costs of both the larger systems and the development of a meter reading process into our ERP were prohibitive. Utilmate fits in perfectly and filles the Niche we were looking for.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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