--- title: "Utilmate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Utilmate Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/200113/Utilmate/" page_type: "product" language: "en" --- # Utilmate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Utilmate ## What is Utilmate? Utilmate is a cloud subscription billing, collections & customer management service. Designed for body corporates, billing agents & embedded networks that need meter data management, billing & customer management service. Utilmate takes care of all your utility invoicing & customer communication requirements, without the need for a high cost and time-intensive IT project. Our streamlined set-up process provides you with an out-of-the-box service, so you'll be up and running in no time. ## What is Utilmate used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.6 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Utilmate?[Manage this product listing](https://www.g2.com/products/utilmate/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Utilmate 4.5 (4) VS. [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting Price $0.6 Usage Based, Per Month Starting Price $1200 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.7 (218) Value For Money 5.0 (3) Value For Money 4.8 (171) Customer Service 4.8 (4) Customer Service 4.9 (166) ## Utilmate alternatives [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (8)](https://www.capterra.com/p/20920/UtilityTrakR/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [authorize.net](https://www.capterra.com/p/221412/authorizenet/) [4.5 (220)](https://www.capterra.com/p/221412/authorizenet/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/221412/authorizenet/) ## FAQs about Utilmate Overview ### What company size and specific industries is Utilmate built for? Utilmate is designed for utility billing businesses of all sizes that need invoice, payment, and customer management tools. It is built for companies handling hot and cold water, electricity, gas, and internet resale billing, especially providers and resellers in utility and related service sectors. Features and Usability ### What are the key features of Utilmate? Utilmate offers billing rate management, CRM, customizable invoices, payment processing, and billing & invoicing for metered and non-metered billing. It also includes meter data management, usage tracking/analytics, payment reminders, recurring/subscription billing, customer management, reporting & statistics, and a self service portal. Pricing ### How much does it cost and what fees or limitations are included? Utilmate starts at $0.6 per month, usage-based, with the STARTER plan for body corporates and home owner associations. It also offers PRO at $1.1 and PREMIUM at $1.2, plus a free trial. Setup fees are US$1,000, US$5,000, and US$10,000, and account migration caps range from 100 to 5,000. Integrations ### Which third-party tools and platforms does Utilmate integrate with? Utilmate integrates with four third-party tools: GoCardless, Stripe, Xero, and Zendesk Suite. The catalog covers payment processing and billing through GoCardless and Stripe, accounting through Xero, and customer support through Zendesk Suite. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Utilmate offer? Utilmate provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover shared training topics, documentation offers written reference material, and videos provide self-paced learning support. Getting Started and Support ### What customer support options does Utilmate offer? Utilmate provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available here, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 182 Utility Billing reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Utilmate supports all three of the features reviewers rate most important: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses bill accurately, monitor consumption patterns, and charge based on actual usage, allowing teams to manage utility operations more efficiently and maintain clearer control over revenue and customer accounts. Billing & Invoicing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Metered Billing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Reporting & Statistics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Meter Data Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Activity Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Utilmate 36 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Management: Store and organize information about customers and previous interactions - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Electronic Payments: Electronically collect payments for goods or services - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Water: Utility billing for water - Historical Reporting: Information, data and reports that are being tracked over time - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Mobile Access: Access software remotely via mobile devices - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Printing Services Integration: Outsource printing services to a third party - Rate Management: Track/optimize rates in relation to usage - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 5.0 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/200113/Utilmate/pricing/) STARTER $0.60 Usage Based,Per Month It includes: - Migrate up to 100 accounts - Basic invoicing - Reporting - Interfaces - Partner add-ons - Welcome notices - Reminder emails, SMS and notices - Customer portal - Property manager portal - Payment plans and hardship - Direct debit - Billing exceptions - Work orders - API interfaces - Mobile meter reader - Buildium connection PRO $1.10 Usage Based,Per Month It includes: - Migrate up to 1,000 accounts - Basic invoicing - Reporting - Interfaces - Partner add-ons - Welcome notices - Reminder emails, SMS and notices - Customer portal - Property manager portal - Payment plans and hardship - Direct debit - Billing exceptions - Work orders - API interfaces - Mobile meter reader - Buildium connection PREMIUM $1.20 Usage Based,Per Month It includes: - Migrate up to 5,000 accounts - Complex invoicing - Reporting - Interfaces - Partner add-ons - Welcome notices - Reminder emails, SMS and notices - Customer portal - Property manager portal - Payment plans and hardship - Direct debit - Billing exceptions - Work orders - API interfaces - Mobile meter reader - Buildium connection Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ GoCardless](https://www.capterra.com/p/156081/GoCardless/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EY Elham Y. Customer Success and Operations Coordinator Utilities ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 27, 2024 Great team. User friendly. Like the reporting style. Pros Can do majority of the automation. User friendly. Cons Templating error is not an easy fix. Some persisting back end issues which no one has an answer to. Few occasions where I got 3 different answers for the same persisting problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Joy P. Vice President Utilities ### "Excellent and Affordable Utility Billing Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2024 Could not be happier! Excellent support, great software, feel like our billing is in good hands. Pros When searching for billing and customer management software (previously handled by our accounting software), we chose Utilmate because it is Cloud-based and affordable, and industry-specific -- built specifically for utilities. The software has exceeded our expectations. Even though it runs in the in cloud, it is responsive and fast. Our utility is unlike others in the way it bills and Utilmate deftly handles our exceptions. The customer support could not be more responsive, understanding and willing to work with us. It is a relief to have software specifically for our billing and customer management that is separate from our accounting program but still syncs with it. Cons The initial billing had some bugs, which Utilmate fixed in a very timely manner, and the learning curve was a little steep, but I think that's more about the exceptions specific to our utility that required some workarounds. Still working on making the reconciliation between our accounting system and Utilmate easier. Reasons for choosing Utilmate Utilmate was more cost effective and cloud-based, which works for our team, because we are all located in different areas. It syncs with our accounting and GIS mapping system. It has excellent customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kathy L. Customer Service Manager Utilities ### "Ease of use -customisable with great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 18, 2021 It has been a very positive experience and the support is invaluable. I have used various other software solutions in the past and it is tough to get someone to listen to your concerns, let alone implement solutions. Pros Utilmate took us from a relatively easy system to use, to one that while still having ease of use, it incorporated so many more features. We have a great relationship with the support team and they understand our requirements well enough to assist us in customisable solutions. Cons This is a tough one as we make changes when required, so we are left with little frustration. Some solutions take longer than others, but we have a direct line to discuss and offer feedback. Switched from [Orion Suite](https://www.capterra.com/p/119020/Orion-Suite/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Christian W. National Shared Service Manager Utilities ### "Fulfils a Niche we needed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2021 We found Utilmate team very knowledgeable and accommodating to our requirements. Responses from support are timely and informative. Recent introduction of Web Demonstrations and talks are very helpful to users. Pros We were attracted to Utilmate as we are a very small Water Utility, and the pricing model suited us due to this. The software as a subsidiary and having the support of a much larger market player for very large utilities, gave us the confidence that we would be able to mature together with Utilmate. We found most functions that are standard with Utilmate fulfil what we require. Cons Some parts of the process do fall across multiple screens, yet Utilmate are improving continually. with both new functionality and a recent User Interface redesign. Reasons for choosing Utilmate The costs of both the larger systems and the development of a meter reading process into our ERP were prohibitive. Utilmate fits in perfectly and filles the Niche we were looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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