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Yelo is a multi-vendor marketplace SAAS software solution for Hyperlocal businesses. Yelo provides the local entrepreneurs with a complete tech suite to run and automate their business operations: from ordering, delivery to marketing automation. With 50+ integrations in payments, marketing and accounting make Yelo, the most powerful multi-vendor marketplace software.
Provider
JungleWorks
Located In
United States
Foundation
2011
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Documentation, In Person
Support
24/7 (Live rep), Knowledge Base, FAQs/Forum, Email/Help Desk
Entrepreneurs and SMBs who wants to start or grow their multi-vendor local aggregation business.
Content Source: Yelo
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Yelo Reviews
Pros
God features and amazing service by Yelo and their team and they always respond quickly. They have the best team.
The demos looked really good so I thought this could be a good solution for my business.
Very pleasant and good support from the team to implement the solutions.
This provides great flexibility. We are not using comprehensive solution stack but with Tookan delivery management; our offerings become unbeatable.
Cons
Team is shameful and fraudulent. Keeps changing team members who bring you back to square one.
I am not even with them for a week, already regretting my experience and thinking of exiting them.
M so mentally and emotionally drained, disappointed with this whole experience, and appalled at this company’s lack of accountability and their complete disregard for customer satisfaction.
Jungleworks provided me a very frustrating and poor experience, and now I want my refund, for which they are not giving me (even though it’s in the contract).
"Great product for launching your marketplace"
Overall: Very good interaction with Sales and Project Implementation team. The team was patient with us as we had a few important people on holidays when implementation started and Yelo team patiently waited for the right person to arrive.
Pros: Lots of options to cater to your business needs Continuous improvements and new features added to the platform Very easy to create a test account and get it up an running (took me only 15 minutes to set up our site)
Cons: Documentation not updated as frequently as new releases. This is very important (IMHO) for existing users to see how they can take advantage of new features.
Vendor Response
"review on yelo"
Overall: staff are very attainable even on weekend when we have an emergency. Very helpful and nice. They know their work. The system is easy to use and very fast responding. Can be easily integrated with several gateways.
Pros: easy to use, very user friendly, fast system, very fast to deliver.
Cons: the arabic translation isn't working as well as the original english page on the application. Also there is a banner on the website that wasn't there at first and now we are having some difficulties removing it, from what I understood we can't remove it. Also with the filter option, it's not working well, when customers choose a certain filter on the application it doesn't give the options that were selected on the dashboard. I would hope to have a filter for the products also in the future, will be very helpful for our app customers. I would like to have an option where we can edit an order before it gets completed, just in case a customer decided to add an item to their order. and a refund system if a customer decided to cancel their order when they have already paid by cash. Other than that i am very happy with the system.
Vendor Response
"Worst platform ever for Entrepreneurs"
Overall: Worst experience. If i know anyone would consider this app, i will strongly advice them not to. Your business and customers will face unending problems
Pros: Nothing. They will do lot of fake promises but will never have any features
Cons: Worst customer service and after sales support. Once you buy their subscription all the problems you raise never gets solved.
"Great Software for bootstrapping a marketplace"
Pros: It was full of features that helped us bootstrap a b2b marketplace without any need to write code.
Cons: Some features were complicated at first but received multiple demos from the account manager to clarify.
"After Sales support"
Overall: Its not always been great but they have made significant strides when it comes to after sales service because of people like [sensitive content hidden]
Pros: [sensitive content hidden] from the support team has been great from day 1 that he was assigned to assist me. He has always gone out of his way to help me which has not always been the case when dealing with other staff members at Jungle works. He made sure that the issues that I raised were addressed timeously and continues to update me with progress. Great working with him!
Cons: Can't think of anything right now but addressing the issues as and when I find them
