# Yelo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Yelo the right Marketplace solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/200134/Yelo/reviews --- Yelo 3.7 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Yelo Ease of use 3.9 Customer Service 3.6 ## Pros and Cons in Reviews JR Jose Miguel R CEO Consumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Our customer service agent, \[SENSITIVE CONTENT\], he has been key for our company to successfully implement our project, providing the right information and solutions immediately, customer service is about that, providing immediate solutions to customers, thanks \[SENSITIVE CONTENT\]“ May 14, 2022 JS Josh S OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The minute they had all of our money for the build, everything went downhill rapidly.“ May 6, 2021 SC Sammy C PartnerInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “We lost 1000s dollars in business and 1000s in licensing for this JUNK. “ June 17, 2020 Seetaram W DirectorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “They do not have a "REFUND" word in their dictionary.“ January 18, 2021 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Girish K. Director Information Technology and Services Used the software for: Less than 6 months ### "Great product for launching your marketplace" May 17, 2019 4.0 Very good interaction with Sales and Project Implementation team. The team was patient with us as we had a few important people on holidays when implementation started and Yelo team patiently waited for the right person to arrive. Pros Lots of options to cater to your business needs Continuous improvements and new features added to the platform Very easy to create a test account and get it up an running (took me only 15 minutes to set up our site) Cons Documentation not updated as frequently as new releases. This is very important (IMHO) for existing users to see how they can take advantage of new features. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[sharetribe](https://www.capterra.com/p/162942/Sharetribe/) Reason for choosing Yelo The product gave us quick Go To Market strategy and focus on what is more important to us - the business side rather than reinvent the wheel (i.e. develop our own marketplace). In future, we may go that route if the business is successful but for now this platform is perfect. Review Source Response from JungleWorks July 14, 2021 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. NZ Noor Z. CEO / Co-founder Food & Beverages Used the software for: Less than 6 months ### "review on yelo" May 20, 2019 5.0 staff are very attainable even on weekend when we have an emergency. Very helpful and nice. They know their work. The system is easy to use and very fast responding. Can be easily integrated with several gateways. Pros easy to use, very user friendly, fast system, very fast to deliver. Cons the arabic translation isn't working as well as the original english page on the application. Also there is a banner on the website that wasn't there at first and now we are having some difficulties removing it, from what I understood we can't remove it. Also with the filter option, it's not working well, when customers choose a certain filter on the application it doesn't give the options that were selected on the dashboard. I would hope to have a filter for the products also in the future, will be very helpful for our app customers. I would like to have an option where we can edit an order before it gets completed, just in case a customer decided to add an item to their order. and a refund system if a customer decided to cancel their order when they have already paid by cash. Other than that i am very happy with the system. Alternatives considered [Tookan](https://www.capterra.com/p/218952/Tookan/)[Hippo](https://www.capterra.com/p/185789/Hippo/) Reason for choosing Yelo it best fits our business strategy, although I am considering to purchase the above later on. Review Source Response from JungleWorks July 14, 2021 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. JS Josh S. Owner Information Technology and Services Used the software for: 1-2 years ### "Run Away From This Company" May 6, 2021 2.0 We were very hopeful when we initially signed on with Jungleworks for Yelo and Tookan. Their system seemed to be pretty good and they were willing to make some initial changes that we requested. The minute they had all of our money for the build, everything went downhill rapidly. Constantly on the phone/email to get technical assistance with bugs. Account managers are generally useless. 6 months ago they eliminated on-demand tech support entirely. Just noticed a month ago that they billed us for an entire year's worth of service despite the fact we cancelled our contract. They are a chop shop. Run, do not walk, away from this company. Pros \-integrated marketplace and delivery solution -has integrations with Stripe and other providers Cons \-Customer service is atrocious. They will get your money and then it's all down hill from there. Support is non-existent. You can't even get a live person to chat/call at anytime of day. Issues are not resolved and there's no customer-facing tracking for bugs and troubleshooting. -System is extremely rigid and not designed for enterprise usage -Servers are clearly over-taxed and the code is highly inefficient. Everything runs very slowly -Next to impossible to get customizations or get any errors in the code fixed -Apps are not compliant with EU regs, Apple or Android Reason for choosing Yelo Price and capabilities. Biggets mistake of my career. Review Source Response from JungleWorks July 14, 2021 Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks AA Ayman A. CTO Food & Beverages Used the software for: 6-12 months ### "Great Software for bootstrapping a marketplace" January 25, 2022 5.0 Pros It was full of features that helped us bootstrap a b2b marketplace without any need to write code. Cons Some features were complicated at first but received multiple demos from the account manager to clarify. Alternatives considered [sharetribe](https://www.capterra.com/p/162942/Sharetribe/) Reason for choosing Yelo The number of features available in Yelo was greater than most competitors. Review Source VR Verified Reviewer User Consumer Services Used the software for: 1-2 years ### "Good" January 31, 2022 4.0 At the beginning it was horrible, but later a different team was involved then development was on track and everything is good since then and also quick response if i report any issues. Easy to use, but releasing new features every now and then would help. Pros Ease of adapt, did not take much time to learn Cons We have been using since 1 and half year and no new features, may be we will have to more updates Review Source Response from JungleWorks March 14, 2022 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues. DW David W. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Run away from this company" November 27, 2020 1.0 Do NOT trust promises made or expect contracts you sign to be honored. Avoid at all cost. All sales, no support. The support and follow up ends as soon as you sign a contract. They avoided our questions/support until it was too late to ask for a refund. Very clever. At this point, feel free to contact me directly so I can tell you why you should not use this company. Pros Impressive set of features. Promised what was needed Cons Features that were advertised DO NOT WORK. Project mgr. assigned was non communicative and a few weeks into project stopped responding to support questions. Next project manager would disappear for weeks at a time and missed a half a dozen scheduled online meetings to discuss features that didn't work properly. We've since moved to another platform and we are pleased to see they use a software ticket system to respond to every question within 24 hours. Avoid these people at all cost. You will waste your $. Alternatives considered [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[MultiMerch](https://www.capterra.com/p/177826/MultiMerch/)[CS-Cart Multi-Vendor](https://www.capterra.com/p/172642/CS-Cart-Multi-Vendor/)[WCFM Marketplace](https://www.capterra.com/p/185558/WC-Multivendor-Marketplace/)[Second](https://www.capterra.com/p/182915/Second/) Reason for choosing Yelo Service marketplace capability, ability to upload CSV of existing merchants (this feature does not work, despite claims by Clicklabs - they had to load on their backend and it destroyed our marketplace). Alleged support (very, very poorly executed and assume you will get zero support for software bugs etc.). We have countless examples of ignored emails, avoided conference calls etc. They do not have a way to track your software tickets. It's literally emailing back and forth or a sad attempt at using excel to track software issues. Disaster. Review Source Response from JungleWorks July 14, 2021 Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any feedback that will help us improve in the future. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks VR Verified Reviewer Director Retail Used the software for: 6-12 months ### "Faulty Product, Worst/NO Customer Support on the Planet" January 18, 2021 1.0 This company has the WORST customer support on the planet. Period! We have signed up in April 2020 with the promise of 2 weeks delivery. After rigorous follow-up and headache, they delivered half-baked products in the 10th week. Obviously, it was not ready to go live once we discovered they do have tax compliance reports. We have following up for it to date (JAN 2021), after 10 months of sign up. They DO NOT RESPOND. They only respond to ask for more money. Even for very very basic question, you need to wait for days and followup for at least 10 times. They do not have a "REFUND" word in their dictionary. Even they know they are at fault the management from top to bottom have the audacity to ask for more money to FIX THEIR OWN MISTAKES. AVOID at ALL COSTS!!! Pros The initial impression was the product is OK to use and easily customizable. Cons Missing basic functionalities like Product Variant Pricing, Price display inclusive taxes until checkout, Correct Tax reports. Super slow speed on website after launch. Not compliant with e-commerce requirements as outlined by the government in India. Review Source Response from JungleWorks July 14, 2021 Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks MR Muzammil R. Co-Founder Alternative Medicine Used the software for: 1-2 years ### "Worst platform ever for Entrepreneurs" April 21, 2024 1.0 Worst experience. If i know anyone would consider this app, i will strongly advice them not to. Your business and customers will face unending problems Pros Nothing. They will do lot of fake promises but will never have any features Cons Worst customer service and after sales support. Once you buy their subscription all the problems you raise never gets solved. Switched from [Tookan](https://www.capterra.com/p/218952/Tookan/) Zero response and poor quality of service Review Source VR Verified Reviewer Development & Project Engineer Computer Software Used the software for: Less than 6 months ### "Yelo Platform Review for Online marketplace" January 31, 2022 4.0 Pros Its a user friendly platform. All we can use it in an easy way. Cons Ticketing System need to upgrade from my perspective. Review Source Response from JungleWorks March 14, 2022 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues. VR Verified Reviewer CEO Capital Markets Used the software for: Less than 6 months ### "Wrost product ever" November 23, 2020 1.0 TERRIBLE Pros Nothing, this product is terrible, waste of time. Cons Be carefull with JungleWorks. I was client. They didn’t complete our work. I was facing issues with translations and they even didn’t deliver logo. I don’t recommend at all. If you need proofs I can send you my invoices and all the email / what’s app sent for nothing. Product is not final. Their not selling you even an mvp. And customer service is worst ever. Review Source Response from JungleWorks July 14, 2021 Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks RM Rashunda M. Business Events Services Used the software for: Less than 6 months ### "Another platform " July 16, 2021 4.0 From the short time I have used the product it seems to be okay. Pros This software has about the same interface to sell your products online. What I like most is that it’s easy to set up. Cons There is nothing that I like least about this software. It’s just like any other software, you have to learn it. Review Source Response from JungleWorks March 14, 2022 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues. SS Sanjay S. Director Apparel & Fashion Used the software for: I used a free trial ### "Tried Yelo Free demo, very useful" September 16, 2021 4.0 Pros Easy to use and setup without coding. Good amount of features available. Budget friendly. Cons Customer support is a bit slow, takes time but gets the work done Review Source Response from JungleWorks March 14, 2022 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues. FL Faisal L. Director Food & Beverages Used the software for: 2+ years ### "Great Turn Around " March 24, 2022 5.0 I had stoped using yelo due to lack of communication with provider Since they have implemented account managers the likes of Abhilasha things have changed for me She’s patient, inspiring and informative unlike my previous experiences with yelo team Pros Ability to scale and customize as you grow Cons Initial sales representative were inadequate and no ongoing support or direction when reached out for help Alternatives considered [StoreKit](https://www.capterra.com/p/203009/SK-Takeaway/)[GloriaFood](https://www.capterra.com/p/198378/GloriaFood/) Review Source DW Duane W. Founder Internet Used the software for: 2+ years ### "After Sales support" March 5, 2024 4.0 Its not always been great but they have made significant strides when it comes to after sales service because of people like \[sensitive content hidden\] Pros \[sensitive content hidden\] from the support team has been great from day 1 that he was assigned to assist me. He has always gone out of his way to help me which has not always been the case when dealing with other staff members at Jungle works. He made sure that the issues that I raised were addressed timeously and continues to update me with progress. Great working with him! Cons Can't think of anything right now but addressing the issues as and when I find them Review Source LW Leon W. Co Founder Retail Used the software for: 2+ years ### "Grocery Delivery" February 2, 2024 5.0 Pros Amazing support and cheap barrier to entry Cons Nothing honestly maybe the time it took to deploy that’s about it to one about 2 month which in actual fact is very fast Review Source JMR Jose Miguel R. CEO Consumer Goods Used the software for: 2+ years ### "Great tool & great service " May 14, 2022 5.0 Great experience Pros Our customer service agent, \[SENSITIVE CONTENT\], he has been key for our company to successfully implement our project, providing the right information and solutions immediately, customer service is about that, providing immediate solutions to customers, thanks \[SENSITIVE CONTENT\] Cons Front end should have more options for Edition. Review Source RB Ramesh B. Co-Founder Food & Beverages Used the software for: 1-2 years ### "Good For Restaurant owners " January 25, 2022 5.0 Good Pros User interface was good. No bugs for customer experience. Cons Need to get more features like Swiggy or zomato Review Source Response from JungleWorks March 14, 2022 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues. JV Jay V. Entrepreneur Food & Beverages Used the software for: 2+ years ### "A very good platform for new entrepreneurs" May 7, 2022 5.0 Very Good Pros Features and user interface, easy to use Cons No such thing, some issues arise but solved with great suppore Reason for choosing Yelo Technical support and features Review Source SN Sajeev N. Director Consumer Services Used the software for: 1-2 years ### "My view" May 20, 2019 5.0 Pros After shortlisting few vendors I have approached Jungle Works with my Project. From Inception to implementation the team had been really supportive. It was a great experience working with the team. The Software which we implemented is for online marketplace. It delivers what it promises. Easy of Use, intutive designs and great set of supporting tools to get you going within no time. Cons Nothing which I had come across till now. Review Source Response from JungleWorks July 14, 2021 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. SC Sammy C. Partner Internet Used the software for: Less than 6 months ### "Promises not kept " June 17, 2020 1.0 Very poor. I had to escalate to the \[SENSITIVE CONTENT HIDDEN\] lady who tried to help but everyone below and there are a lot of employees who are completely clueless and don’t listen to customers. We tested and reported bugs for free and they didn’t even fix them. They do not listen to customers. Pros It barely works and then breaks. It makes a fake promise to be like instacart but it doesn’t stand up in production environment. Cons They show you a demo software to sell and once the money is in, they disappear. Very poor support. No help docs in the software. UI is stuck in 1990s ( frames). Software is buggy and not tested. I listed 20 issues and they solved 2 including a business killer error message that would not allow your customer to pay when a product price is changed and they can’t even identify which one changed. We lost 1000s dollars in business and 1000s in licensing for this JUNK. DO NOT BUY. PERIOD. Review Source Response from JungleWorks July 14, 2021 Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks AR Anish R. CEO Alternative Medicine Used the software for: Less than 6 months ### "Need of the hour" February 28, 2022 5.0 Good start Pros Great to get an MVP out in good time and good support Cons Keyword search is missing products search option not well developed. Alternatives considered [sharetribe](https://www.capterra.com/p/162942/Sharetribe/) Reason for choosing Yelo Better products Review Source Response from JungleWorks March 14, 2022 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues. AM Ali M. Surgeon Hospital & Health Care Used the software for: 1-2 years ### "Excellent company " April 13, 2022 5.0 Pros Ease of use and customizable software. Great. Cons Nothing to complain about. Works well. Great. Review Source KK Krishnamani K. Co-Founder Logistics and Supply Chain Used the software for: 1-2 years ### "Using for food delivery platform" January 25, 2022 3.0 We know Yelo team is working on the improvement. They will simply update the patch/enhancement during peak time. They have to inform us few days in advance that there will be downtime or they apply patches. Pros Easy to setup Good for startup companies Cons Not able to customize for one client. Yelo need to apply changes for country specific for e.g. eNets or PayNow is most preferable payment gateway in Singapore. Yelo cannot customize. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: Less than 6 months ### "Forget about customer satisfaction. They need your money, not you." June 7, 2021 3.0 They don't give a shit about customer experience. Pros Simple software to get started and test your idea Cons It has huge potential if the project management could offer a good customer experience. I am not even with them for a week, already regretting my experience and thinking of exiting them. Reason for choosing Yelo I found this most suitable Review Source Response from JungleWorks July 14, 2021 Dear Sir/Ma'am, We're saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks AG Anjali G. Director Consumer Services Used the software for: 6-12 months ### "Feature Diversity" May 18, 2019 5.0 Nice Pros Some of the features are simple plug-ins which can be added by the user itself. This provides great flexibility. We are not using comprehensive solution stack but with Tookan delivery management; our offerings become unbeatable. The support team is commendable. Cons I haven't come across anything negative so far. Reason for choosing Yelo They were more flexible in their approach with almost comparable features. Review Source Response from JungleWorks July 14, 2021 Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. 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