Best For

ProProfs Knowledge Base software is designed for small-sized businesses, as well as large enterprises, operating across a spectrum of industries.

Product Details

Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched features, smart settings, and integrations, the software is immensely helpful for reducing customer support tickets, managing business knowledge, and facilitating easy access to it. The software is widely used by organizations across the globe to achieve their organizational objectives.

Contact Details

ProProfs

https://www.proprofs.com

Located in United States

ProProfs Knowledge Base Pricing Overview

ProProfs Knowledge Base pricing starts at $6.00 per month, per user.There is a free version of ProProfs Knowledge Base.ProProfs Knowledge Base does offer a free trial.See additional pricing details for ProProfs Knowledge Base below.

knowledge base reports
searchable knowledge base
Role assignment in KB
Documentation
Design KB easily

Starting Price

  • $6.00/month/user
  • FREE - $0, ESSENTIALS- $6, PREMIUM - $12 *Most Popular, [Per 20 pages]

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

ProProfs Knowledge Base Features

Cataloging/Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

ProProfs Knowledge Base Reviews

Showing 5 of 10 reviews
Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.5/5
Jacqueline R.
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Value for Money
4/5
Source: GetApp
May 23, 2016

“Best tool for customer support”

OverallI was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!
ProsI think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.
ConsIt served me all the purposes, so for me, there was nothing that I disliked about this product.

Vendor Response

By ProProfs on October 14, 2019
Thank you for sharing your review.
Source: GetApp
May 23, 2016
Verified Reviewer
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 9, 2020

“Very Flexible Knowledgebase Software for Managing Multiple Sites”

ProsAbility to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate
ConsWorkflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.

Vendor Response

By ProProfs on January 21, 2020
Thanks for sharing your views on ProProfs knowledge base.
Reviewer Source 
Source: Capterra
January 9, 2020
Ron J.
Senior Principal, R&D
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 10, 2018

“We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.”

ProsProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.
ConsFor the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Vendor Response

By ProProfs on October 14, 2019
Thank you for sharing your review.
Reviewer Source 
Source: Capterra
July 10, 2018
Giora S.
Global Head of Client Experience
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
4/5
Customer Service
3/5
Source: Capterra
April 14, 2016

“Decent, but did not live up to the expectations”

OverallWe chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle. We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve. Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.

Vendor Response

By ProProfs on October 14, 2019
Thank you for sharing your review.
Source: Capterra
April 14, 2016
Peg R.
Director of eLearning
Construction, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 11, 2019

“A Great Way to Organize Documentation for Our End Users”

OverallWe used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.
ProsWe love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.
ConsThere were a couple of things that were not that intuitive, but support was great about educating us when needed.

Vendor Response

By ProProfs on October 14, 2019
Thank you for sharing your reviews for our product, ProProfs Knowledge Base. Also, support team at ProProfs is glad to hear this appreciation from your end.
Reviewer Source 
Source: Capterra
July 11, 2019