Best For

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

Product Details

ProProfs Help Desk is an all-round tool that equips companies to streamline all customer support processes easily. Right from when a customer connects with a support agent to creating a ticket for their problem to assigning the ticket, everything is taken care of with ProProfs Help Desk. With a shared inbox feature that makes collaboration among support agents easy and efficient. This tool also comes with a robust reporting feature to monitor agent performance.

Contact Details

ProProfs

https://www.proprofs.com

Located in United States

ProProfs Help Desk Pricing Overview

ProProfs Help Desk pricing starts at $15.00 per month, per user.There is a free version of ProProfs Help Desk.ProProfs Help Desk does offer a free trial.See additional pricing details for ProProfs Help Desk below.

Ticketing Software
Shared Inbox
Reporting
Customize ticket
New Ticket

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

ProProfs Help Desk Features

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal