# Emailgistics Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Emailgistics Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/200147/Emailgistics --- # Emailgistics Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Emailgistics ## What is Emailgistics? Emailgistics is a team inbox tool that integrates seamlessly with Microsoft Outlook and Office 365. We have 25 years of experience helping teams of all sizes in a variety of industries (Manufacturing, Logistics, Financial, Travel). Emailgistics organizes and streamlines team inboxes, with automated email assignment and clear email ownership. Never miss another email or duplicate a reply. Alerts and reports help track and manage email faster, so your team provides the best customer experience. ## What is Emailgistics used for? [Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Emailgistics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://emailgistics.com&name=Emailgistics) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Emailgistics 4.9 (18) VS. [4.6 (3,445)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $10 Per User, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (18) Ease Of Use 4.6 (3,433) Value For Money 4.8 (17) Value For Money 4.5 (3,013) Customer Service 4.9 (18) Customer Service 4.5 (3,013) ## Emailgistics alternatives Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,404)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,559)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,452)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,077)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) [View all alternatives](https://www.capterra.com/p/200147/Emailgistics/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Monitoring 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Inbox Management 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Routing 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Spam Blocker 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats Reporting/Analytics 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Response Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Emailgistics 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Pre-designed layouts that can be customized to match preferences and requirements Ability to restore deleted, hidden, or lost data from an email server/system Assemble applications and processes by dragging over and arranging pre-built components Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track delivered, received, and opened emails Organize, prioritize, and manage incoming communications Streamlining repetitive tasks and activities through automated and predefined workflows Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Filters used to determine different types of malware threats Control system access and/or deliverability for applications and email addresses Create, design and manage workflows for repetitive tasks Features 4.4 (18) 4.4 Based on 18 reviews ## Pricing Value for money 4.8 (17) Free Trial Basic $10.00 Per User,Per Month Value for money 4.8 (17) 4.8 Based on 17 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(17) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kat M. Project Manager Insurance ### "Lighten the Load of Shared Inboxes" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2023 Sales team is pleasant, support is pretty quick to respond, and they were very hands on during the onboarding process, which was much appreciated. Overall, no major complaints! I couldn't recommend them more highly. Pros We love the automatic routing of ongoing correspondences for our team members. Cuts down on the amount of time our team spends locating and directing emails. Additionally, they no longer have to wait for the message coordinator to manually route the email to them once it's been assigned--it hits their inbox within minutes of arriving Cons Our team dislikes having a separate personal inbox & "emailgistics" folder for their shared conversations. Conversation histories are behind a paywall at the "pro" level and can make it difficult to sort out the source of a problem once you have issues. Occasionally, people's inboxes will glitch or crash, but it's occurred less than half a dozen times in the last seven months. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Deena C. GM Electrical/Electronic Manufacturing ### "Making Managing Email Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2023 We would recommend Emailgistics to anyone with multiple users in an email account. It has been awesome. The support team has been there when needed as we iron our rules outs. Training was great. \[sensitive content hidden\] was there for us whenever we needed him to be. Everyone very responsive. Awesome software and team. Pros The ability to organize has been outstanding. Having metrics in place to identify coaching opportunities and the ability to identify staffing needs since you have the ability to automatically archive useless emails has been a game changer for us. Also, since we use Outlook, we didn't have to utilize a 3rd party for integration therefore, streamlining the process. Also the price for this software with the features they offer cant be beat. We also were able to stop multiple team members handling the same email therefore giving them the ability to work on other tasks. Cons We have no cons since we have been on Emailgistics. It has been our internal learning curve and we will get there utilizing this product to the best of Reasons for choosing Emailgistics Between the call center manager and I we would spend so much time trying to identify who deleted an email that came in. The potential of losing a client as a result of these emails being deleted. Too many hands in the cookie jar. We felt like we were at a disadvantage without the capability of reporting, giving us the ability to identify coaching needs, staffing needs and basically taking time away from us to work on more important tasks in the organization. Emailgistics has given us that time back. It looked so promising and it was! And seeing how our response time has improved, outstanding! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2023 Hi Deena, Our entire team is thrilled to hear that Emailgistics is playing a role in your team's daily success! Thank you for providing your feedback and support. LB Laura B. Customer Relations Manager Telecommunications ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 Fantastic support throughout. Easy to set up and use. Great real time reporting. Pros It is easy to implement and use. It is quick to set up and train users. Full visibility of reporting across the team. Cons It would be great if there was a 2 week or monthly schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Chris L. Technical Manager - Brushes Electrical/Electronic Manufacturing ### "Newbie to Email Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2022 Emailgistics has provided me with a means to monitor workload in a way that I was manually doing previously. The reporting functions have saved me hours a week. Pros The automatic assignment was a good change for my department. Knowing that the workload could be better balanced and "force" some individuals to make time for project work was a blessing. Previously, in a first come, first serve category system for emails, some individuals would get caught up in "emptying the inbox" before working on projects. Naturally, projects didn't get worked on often. Changing where they looked for work has already been providing dividends. Customer service and support has been top notch so far. Cons There were some bugs in the beginning. Slow Outlook operation, admin page acting goofy, and some of our internal processes making the use of rules tricky to rollout. However, support for any of these issues has been readily available and we've been getting through each of these in turn. Reasons for choosing Emailgistics I don't know the details, but our company switched from Emailtopia to Emailgistics. I believe overall functionality and uptime was a driving factor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andy B. Customer Support Team Leader Industrial Automation ### "Emailgistics Is Tip Top" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2022 The team was instantly likable and understood our needs and what we wanted to achieve. We had an Excellent training session which was very clear and easy to follow. The two guys are a credit to your Emailigistics team. Pros The distribution of emails for the users in the inbox, also the feature of replyed emails coming back to the sender and not just going back to the main inbox and being distributed to another user. Cons Honestly, there is nothing. Everything is spot on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2022 Hi Andy, Thank you so much for choosing Emailgistics to streamline messages for your Orders team! On behalf of our Customer Success team it's awesome to hear about your excellent training experience. Thank you for taking the time to share your feedback. CM Carissa M. Central Florida Maintenance Coordinator Mechanical or Industrial Engineering ### "Thumbs Up for Emailgistics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2022 Emailgistics has drastically reduced the amount of time each of us spends in our emails. We have become more efficient and are able to focus on our work instead of sifting through everyone's to find what we need to focus on. Hooray!! Onboarding and set up was very fast and seamless. Chris and Rick have been there every step of the way for any questions and have been very informative. They are both very professional and knowledgeable about the product they offer. Thank you! Pros Previous to having Emailgistics, there were 10+ people that would open and read every email that came in to our shared email. Since having Emailgistics, the emails are routed to the right people before anyone has to look at the email and determine if it is for them or should be reassigned to another Coordinator. This has drastically reduced the amount of time each of us needs to spend reading emails that were intended for another coordinator. Cons Currently, if an email comes in that is meant for more than one person, there is no way to assign it to multiple people. It would have to be forwarded to both intended recipients or assigned to one and then passed on to the other intended recipient. That may leave room for human error and the message not get passed on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FM Fiona M. Export Sales Manager Construction ### "So easy to us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 7, 2022 Pros This was far better than any other of the software we have trialled. It's in Office365 so no logging in to separate places to get sorted. The rules for forwarding work really well as does the snooze facility. Cons Took me a little bit to get going with it but the support from EMailgistics was really quick Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Chelsea H. Enterprise Account Manager Transportation/Trucking/Railroad ### "Emailgistics was a game changer for our organization." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2022 I would recommend Emailgistics any day. The tool itself, as described, is such a game changer for simplifying day-to-day communication with customers and internally with team members. Additionally the team is incredible. We have received the utmost customer service from \[SENSITIVE CONTENT\] and the support team. Both are so responsive when I reach out for something that they usually are following up before I've even gotten back to them. Even functionality that is still in the works, or dependent on external providers, they work with me to innovate solutions for my team's needs within the available options so we don't lose any speed. Making my team and I THAT much more productive on top of the tool itself! Pros Emailgistics has a ton of value-adding features, but our top utilization falls in routing, ownership and reporting. The email routing goes beyond moving emails to folders like Outlook and other providers. With this tool we are able to organize our processes based on optimizing the tool which ultimately reduces handoffs and process waste. We were able to use the reporting capabilities to prove out that our team's response time had improved by over 50% as a result of implementing Emailgistics! With that also came a clear improvement in quality of conversation because fewer emails were being sent back and forth since less distraction was in each team member's inbox. We demonstrated this in a Client QBR in two ways - (1) they were our "noisiest" client and we were able to quantify the volume of emails sent by their team members compared to other clients! (2) In pulling those metrics, we also were able to show the decrease in email volume over time, showing a measurable impact of each email being more productive. Cons The tool is actually quite user friendly and our wish list has continued to align with their productive queue of enhancements they roll out nearly every quarter. They're also tremendously communicative about them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2022 Hi Chelsea, Thanks so much for the review, we appreciate the feedback and support! Our support team strives to ensure every shared mailbox using Emailgistics is successful so we're very happy to hear what a difference Emailgistics is making for your team. DK Daniel K. Sr. HR Manager Mining & Metals ### "Simple and Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 30, 2022 Emailgistics has improved my team's email management as well as made us more effective as a support function to our organization. Pros The routing feature has saved my team time and reduces our response time. It simplifies the process of getting a message to right person and eliminates all of the email forwarding. Cons The only issue we found was that we were running an outdated version of Outlook. Once we updated our version of Outlook, we were able to update to Emailgistics latest version (free of charge) and experience the full suite of functionality. Reasons for choosing Emailgistics After viewing several different options, we saw Emailgistics as the simplest platform, easiest to setup and implement, and most impactful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2022 Hi Daniel, thanks for taking the time to share your feedback! We love helping teams reduce reply times and to be more effective. MM Michael M. Manager Operations Electrical/Electronic Manufacturing ### "In the balance it is positve" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2022 Answered above Pros Its general organization has led to an improved methodology for delivering responses: 1/ Respond within 4hrs. Close within 8 hrs. Use snooze if you expect to have an answer within 8 hrs. Close when you have provided the customer with an answer or your next step and timeframe. Use tasks to schedule you actions. Use the conversation ID in the Task title. Cons Inability to have rules apply to the inbox. No association to tasks Inability to save a dash board view. Not having a count of snoozed items on the dashboard Reasons for choosing Emailgistics Seemed to be the most appealing when I looked at several on the internet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2022 Hi Michael, Thanks for your review we appreciate your support! Happy to report that a couple of the items you mention are on our road map already. We have been considering the ability for workflow rules to trigger on messages that have been sitting in the inbox, not just when they arrive. Currently we are still investigating the best way to accomplish this goal. The ability to save a customized dashboard view is something we will look to address in the next few months. I'll also share your feedback on the snoozed gauge for our dashboard with our development team. [View all Reviews](https://www.capterra.com/p/200147/Emailgistics/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)