# Smartly.AI Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Smartly.AI Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/200162/Smartly-AI

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# 

 Smartly.AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Smartly.AI

## What is Smartly.AI?

\> Easy-to-use platform that allows non technical teams to quickly build powerful bots thanks to its no-code drag and drop visual editor > Cutting edges Conversational AI algorithms so that your bot has the understanding and dialog capabilities to satisfy each user interaction > Once built and deployed, all the activity reports required to track your bot performance are available in the platform > And of course, the tool allows you to improve your bot model with a very intuitive annotation tool

## What is Smartly.AI used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€199

Usage Based, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Smartly.AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://smartly.ai&name=Smartly.AI)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Smartly.AI

4.2 (6)

VS.

[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

€199

Usage Based, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (6)

Ease Of Use

5.0 (73)

Value For Money

4.6 (5)

Value For Money

4.9 (70)

Customer Service

4.8 (6)

Customer Service

5.0 (70)

## Smartly.AI alternatives

[UChat](https://www.capterra.com/p/239947/UChat/)

[4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/239947/UChat/)

[Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/)

[4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10020420/Darwin-AI/)

[Denser AI](https://www.capterra.com/p/10019191/Denser-AI/)

[5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10019191/Denser-AI/)

[Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/)

Starting price

$16.67

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10016782/Botsonic/)

[View all alternatives](https://www.capterra.com/p/200162/Smartly-AI/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Code-free Development

4.0 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Intent Recognition

4.0 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Helps understand a user's intentions/actions

Natural Language Processing

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Reporting/Analytics

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Live Chat

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Smartly.AI 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Add customized logos and colors to align with company branding

Assemble applications and processes by dragging over and arranging pre-built components

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

For the intention to be used by developers

Helps understand a user's intentions/actions

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Analyze and gain insights into data in real-time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.3 (6)

4.3

Based on 6 reviews

## Pricing

Value for money

4.6 (5)

Free Trial

Basic

€199.00

Usage Based,Per Month

Value for money

4.6 (5)

4.6

Based on 5 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Crisp](https://www.capterra.com/p/151292/Crisp/)[

Messenger](https://www.capterra.com/p/224532/Messenger/)[

RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (6)

4.8

Based on 6 reviews

## User reviews

Overall rating

4.2

Based on 6 reviews

Filter by rating

5(1)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JD

Joachim D.

Head of Virtual Agent Skill Center

Telecommunications

### "Produit retenu pour nos solutions internes et B2B"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 18, 2022

Une équipe restreinte mais tous sont à l'écoute de nos besoins et de nos interrogations, chacun sur son domaine d'expertise avec des réponses rapides et des solutions concrètes.

Pros

La solution Smartly.ai nous permet de développer très rapidement des fonctionnalités de Chatbot.La réactivité pour prendre en compte des demandes d'évolution et la qualité d'écoute nous permettent d'être agile pour nos besoins propres et ceux de nos clients.Le développement sans code permet à des fonctions métiers d'être rapidement autonome pour créer leur Bot.

Cons

L'instance est victime de son succès et nous attendons avec impatience des possibilités accrues de scalabilité qui nous permettrait de croitre encore plus vite.

Reasons for choosing Smartly.AI

Un bon rapport qualité prix et une équipe disponible et agile

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Malo L.

Alternant Spécialiste chatbot ITN

Information Technology and Services

### "Smartly, éditeur de chatbot en Low Code"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 10, 2022

Pros

Créer un bot performant, sans écrire une ligne de codeAlgorithme se présente sous carte mentaleNLU super performant, avec beaucoup de langues disponibles

Cons

Besoin d'une courte formation pour prendre en main le logiciel. Dispo au Virtual Agent Skill Center chez Orange Innovation : \[CONTENU SENSIBLE\]

Alternatives considered

[BOTNATION AI](https://www.capterra.com/p/180090/BOTNATION-AI/)

Reasons for choosing Smartly.AI

Car smartly est bien plus poussé au niveau de son NLU.Il est aussi largement devant pour des défis de maintenance

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NZ

Nassima Z.

Chef de projet

Banking

### "bel outil chatbot"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 8, 2022

Pros

outil simple à utilisergestion fluide des montées de version compatible avec plusieurs canauxBon support de l'équipe

Cons

choix et parametrage des classifieursQuelques fonctionnalités pourraient être parametrables sur l'outil pour plus de facilié

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WE

Wafaa E.

Product Owner

Banking

### "Simple à utiliser"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 2, 2022

Pros

L'ergonomie de la plateforme est top.Architecture Master.Liberté pour créer et gérer les bots.Possibilité de déployer les bots sur différents canaux (site, app mobile, réseaux sociaux, google assistant,...)

Cons

J'aurais aimé que le logiciel offre aux utilisateurs la possibilité de choisir le NLP adapté leur besoin.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Thomas Mendo'o A.

Pratice Manager

Information Technology and Services

### "highly intuitive"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 16, 2020

Pros

It was easy to get started. The organization of the bot in modules facilitates team collaboration and contributes to the achievement of their objectives in terms of detecting intentions.

Cons

Implementing a WhatsApp channel would allow us to reach more people.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 18, 2020

Thank you Thomas. Means a lot from a big data and chatbot expert like you!

DC

Dimitri C.

Senior Consultant

Management Consulting

### "Logiciel efficace"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 19, 2020

Pros

simplicité d'utilisation et excellent support des équipes

Cons

Le risque de conflit est élévé et parfois difficile à identifier.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)