--- title: "Smartly.AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartly.AI Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/200162/Smartly-AI/" page_type: "product" language: "en" --- # Smartly.AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartly.AI ## What is Smartly.AI? \> Easy-to-use platform that allows non technical teams to quickly build powerful bots thanks to its no-code drag and drop visual editor > Cutting edges Conversational AI algorithms so that your bot has the understanding and dialog capabilities to satisfy each user interaction > Once built and deployed, all the activity reports required to track your bot performance are available in the platform > And of course, the tool allows you to improve your bot model with a very intuitive annotation tool ## What is Smartly.AI used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €199 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smartly.AI?[Manage this product listing](https://www.g2.com/products/smartly-ai/claim_requests/new?auto=true) ## Smartly.AI Overview Updated September 2026 AI summary Smartly.AI enables businesses of all sizes to build and deploy AI-powered chatbots for customer engagement and support. Covering chatbot software needs, it offers features like natural language processing, code-free development, customizable branding, and pre-configured bots, with options for intent recognition, multi-language support, live chat, and multi-channel communication, available across cloud and desktop platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smartly.AI 4.2 (6) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €199 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.7 (707) Value For Money 4.6 (5) Value For Money 4.5 (619) Customer Service 4.8 (6) Customer Service 4.6 (654) ## Smartly.AI alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Fin](https://www.capterra.com/p/10031266/Fin/) [4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10031266/Fin/) ## FAQs about Smartly.AI Overview ### What company size and specific industries is Smartly.AI built for? Smartly.AI is designed for enterprise and mid-market companies. It targets organizations that need software suited to larger operations, including established businesses and growing companies across a range of industries. Features and Usability ### What are the key features of Smartly.AI? Smartly.AI offers AI/Machine Learning, chatbot and live chat tools, plus automated responses and intent recognition for customer interactions. It also includes knowledge base management, lead capture, chat transcripts, analytics and reporting, activity dashboards, alerts/escalation, multi-channel communication, integrations, and API access. Integrations ### Which third-party tools and platforms does Smartly.AI integrate with? Smartly.AI connects natively to Crisp, Messenger, RingCentral Engage Digital, Twitter/X, and WhatsApp. These integrations cover customer messaging and social channels, giving Smartly.AI direct links to widely used communication platforms for support and engagement workflows. Getting Started and Support ### What training and onboarding options does Smartly.AI offer? Smartly.AI provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for users reviewing features and setup steps. Getting Started and Support ### What customer support options does Smartly.AI offer? Smartly.AI provides a knowledge base, 24/7 live rep support, and chat. These channels give users multiple ways to get help, with live rep access available at any hour and self-service articles for common questions. ## Features AI summary Based on 1,278 Virtual Assistant reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Smartly.AI supports **Automated Responses** and **Natural Language Processing**, so it covers two of the top features buyers look for in this category. However, it does not include **Language Detection**. Instead, it offers other highly valued capabilities, including **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**). These features help businesses respond to customer questions faster, improve conversation quality, and provide teams with more flexible ways to manage customer interactions across channels. Natural Language Processing 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Intent Recognition 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Smartly.AI 22 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.6 (5) Free Trial Basic €199.00 Usage Based,Per Month Value for money 4.6 (5) 4.6 Based on 5 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Crisp](https://www.capterra.com/p/151292/Crisp/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 4.2 Based on 6 reviews Filter by rating 5(1) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JD Joachim D. Head of Virtual Agent Skill Center Telecommunications ### "Produit retenu pour nos solutions internes et B2B" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 18, 2022 Une équipe restreinte mais tous sont à l'écoute de nos besoins et de nos interrogations, chacun sur son domaine d'expertise avec des réponses rapides et des solutions concrètes. Pros La solution Smartly.ai nous permet de développer très rapidement des fonctionnalités de Chatbot.La réactivité pour prendre en compte des demandes d'évolution et la qualité d'écoute nous permettent d'être agile pour nos besoins propres et ceux de nos clients.Le développement sans code permet à des fonctions métiers d'être rapidement autonome pour créer leur Bot. Cons L'instance est victime de son succès et nous attendons avec impatience des possibilités accrues de scalabilité qui nous permettrait de croitre encore plus vite. Reasons for choosing Smartly.AI Un bon rapport qualité prix et une équipe disponible et agile Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Malo L. Alternant Spécialiste chatbot ITN Information Technology and Services ### "Smartly, éditeur de chatbot en Low Code" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 10, 2022 Pros Créer un bot performant, sans écrire une ligne de codeAlgorithme se présente sous carte mentaleNLU super performant, avec beaucoup de langues disponibles Cons Besoin d'une courte formation pour prendre en main le logiciel. Dispo au Virtual Agent Skill Center chez Orange Innovation : \[CONTENU SENSIBLE\] Alternatives considered [BOTNATION AI](https://www.capterra.com/p/180090/BOTNATION-AI/) Reasons for choosing Smartly.AI Car smartly est bien plus poussé au niveau de son NLU.Il est aussi largement devant pour des défis de maintenance Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NZ Nassima Z. Chef de projet Banking ### "bel outil chatbot" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 8, 2022 Pros outil simple à utilisergestion fluide des montées de version compatible avec plusieurs canauxBon support de l'équipe Cons choix et parametrage des classifieursQuelques fonctionnalités pourraient être parametrables sur l'outil pour plus de facilié Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WE Wafaa E. Product Owner Banking ### "Simple à utiliser" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 2, 2022 Pros L'ergonomie de la plateforme est top.Architecture Master.Liberté pour créer et gérer les bots.Possibilité de déployer les bots sur différents canaux (site, app mobile, réseaux sociaux, google assistant,...) Cons J'aurais aimé que le logiciel offre aux utilisateurs la possibilité de choisir le NLP adapté leur besoin. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TM Thomas Mendo'o A. Pratice Manager Information Technology and Services ### "highly intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2020 Pros It was easy to get started. The organization of the bot in modules facilitates team collaboration and contributes to the achievement of their objectives in terms of detecting intentions. Cons Implementing a WhatsApp channel would allow us to reach more people. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2020 Thank you Thomas. Means a lot from a big data and chatbot expert like you! DC Dimitri C. Senior Consultant Management Consulting ### "Logiciel efficace" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 19, 2020 Pros simplicité d'utilisation et excellent support des équipes Cons Le risque de conflit est élévé et parfois difficile à identifier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.