--- title: "Payhawk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Payhawk the right Expense Report solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/200192/Payhawk/reviews/" page_type: "reviews" language: "en" --- Payhawk 4.6 (189) [View alternatives](https://www.capterra.com/p/200192/Payhawk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Payhawk Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews MP Mark P Managing DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “We integrated Payhawk into two of our property businesses at the end of 2022 and it has streamlined expenses superbly, reducing error and labour cost exponentially.“ February 5, 2025 MO Michael O Client Liaison ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “What i like the least is when i purchase an Amazon product it can take half a day or so for the transaction to show up on Payhawk.“ February 4, 2025 NB Nico B Finance Team memberMedical Devices, 51 - 200 employeesUsed the software for: 6-12 months. “Payhawk was a complete upgrade from our previous system, cardhoilders are now able to code and submit corporate card and business expenses instantky and comfortably from their preferred device“ February 5, 2025 Carl Olof A Customer Service ManagerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “The mail receipt feature doesn't always match receipts.“ February 4, 2025 Bárbara S Marketing and Sales Operations AssociateHospitality, 201 - 500 employeesUsed the software for: 6-12 months. “The automation features and integrations help simplify tracking and approvals, making it a convenient solution for daily use.“ February 4, 2025 JC Jasmine C Finance ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “Payhawk automatically fill in some information based on the invoice uploaded but some information can be wrong for examples dates“ November 7, 2023 Jochanan B CEORetail, 201 - 500 employeesUsed the software for: Less than 6 months. “Easy to make a credit card for your employees, but that's it. But at companies like Revolut you can do this for free.“ April 10, 2026 MS Michael S AdministrationschefConstruction, 201 - 500 employeesUsed the software for: Less than 6 months. “Picture optimization has given us some minor challenges with receipts that wasn't readable.“ November 10, 2023 ## Showing most helpful reviews Showing 1-25 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joel M. Manufacturing Quality Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Payhawk makes simple what before was a headache" September 26, 2022 4.0 My experience with Payhawk is very good, before I was using other softwares like Captio which were not working very well and the Artificial Intelligence failed a lot. With Payhawk is different, the ticket reading is simple and fast and the creation of reports and expenses is almost on live. I have a 200 EUR prepaid card which is always ready just for some regular shopping on stores or even Amazon which is very fast for the business. Pros No more ticketing control, no more saving papers that you can lose. Just take pictures of the tickets while travelling or buying some stuff for work and that's all. The AI will read all data and will introduce all numbers and dates into the app to make the automatic report. For my company, I have 200 EUR prepaid card just for regular shopping or when one day travelling so it's very convenient. Cons There are no much cons actually, everything is quite visual and easy to follow. You need a short training at the beginning to understand all features but the rest is smooth. Switched from [Emburse Captio](https://www.capterra.com/p/144601/Captio/) The company just changed it because the approval time was very high and the ticket reading (by an artificial intelligence) was not very accurate and there were always issues. Review Source CC Charlotte C. General Accountant Computer Software Used the software for: 6-12 months ### "Great overall experience" February 5, 2025 5.0 Great help of the team to implement the solution, we change from spendesk to payhawk and we are very happy with it Pros Easy to use, good client support if needed Cons Sometimes workflows are a little bit hard to understand at first Switched from [Spendesk](https://www.capterra.com/p/157515/Spendesk/) It no longer suited to our needs since we grow over the years Review Source WL Will L. FINANCE ADMIN Education Management Used the software for: 1-2 years ### "Payhawk for me " February 4, 2025 3.0 I have a lot of experience as ADMIN profile but I would like more improvements Pros Very handy to understand and upload the information for cardholders Cons Quick and easy to use, But for Admind I always report issues I found and this never stops Review Source Response from Payhawk February 5, 2025 Thanks for sharing your experience! We're glad Payhawk is easy to use, and we appreciate your feedback as an admin—your insights will help guide future improvements. 😊 DN Daniela N. Office Manager Real Estate Used the software for: 6-12 months ### "Great tool" February 4, 2025 4.0 Pros It's super easy to use and very intuitive Cons Onboarding promise to be more helpful, but you have to figure out almost everything by your own. Alternatives considered [Spendesk](https://www.capterra.com/p/157515/Spendesk/)[Holded](https://www.capterra.com/p/153384/Holded/) Reason for choosing Payhawk Type of pricing (subscription based) and the fact that encourages it's use by the money back program. Other alternatives price more if you use it more which is not interesting at all. Review Source Response from Payhawk February 5, 2025 Thanks for your review! We're glad Payhawk is easy to use and appreciate your feedback on onboarding—it's helpful as we work to improve the experience. 😊 SM Sannah M. Sales Administrator Consumer Services Used the software for: Less than 6 months ### "No more chasing employees!" February 4, 2025 5.0 The overall experience has been pleasant Pros The ability to place limits on cards and introduce spendature policies for different team members. The system also automatically blocks cards when employees do not upload receipts, which means everyone keeps on top of this because they do not want their card blocked! Cons I would have preferred the ability for a 'pocket function' to allow employees to pay back money that is outside company policies. Currently we need to dock these amounts from payroll, Switched from [Pleo](https://www.capterra.com/p/160720/Pleo/) We had issues with control over how employees use their cards. We also had to keep chasing for receipts to be uploaded. Review Source Response from Payhawk February 5, 2025 Thank you for your review! We're glad Payhawk helps with card limits and receipt management, and we’ll take your feedback on the "pocket function" into consideration for future updates. 😊 DG David G. Head of Commercial Growth Marketing and Advertising Used the software for: 6-12 months ### "Good but not great" February 4, 2025 3.0 General functionality is okay but having to authorise through the app to use the desktop version is silly. Pros Notifications on the platform are terrible. Cons The request notifications are the worst part Switched from [Spendesk](https://www.capterra.com/p/157515/Spendesk/) Cost conservation. The functionality was better on Spendesk Review Source Response from Payhawk February 5, 2025 Thank you for sharing your thoughts! We appreciate your feedback on notifications and the app authorization process, and we’ll work on improving those areas. 😊 NS Nicole S. Finance and Admin Assistant Marketing and Advertising Used the software for: 1-2 years ### "Great Card Solution" May 14, 2025 5.0 9.5/10 - their customer service is quite responsive, the cards are compatible with google pay/ wallet as well Pros easy to use, great for a business, really ideal payment solution, the reimbursement feature is nice to have Cons chasing employees for receipts, but that's more an issue with the employees than the service. Would be great to have reimbursement requests go directly to a separate tab as they can get lost Review Source SF Sam F. Credit Controller Wholesale Used the software for: 1-2 years ### "Worth it for the time savings!!!" May 9, 2025 5.0 10/10 - expenses are so much more manageable and easy to track and track any issues and overall spenditure. Pros The support when needed is available within a few minutes - quick and easy resolutions Cons Sometimes no contact phoen number can be frustrating however the speed of email replies and the live chat certainly makes up for this Review Source VR Verified Reviewer KEY ACCOUNT MANAGER Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Awesome tool... Premium Assistance!!!" February 5, 2025 4.0 Payhawk makes expense management much easier, saving us time and hassle. A few tweaks could improve flexibility, but overall, it’s a great tool! Pros The best way to record our company expenses is with a very user-friendly tool. Cons There is currently nothing to dislike, but as with any platform, there’s always room for small improvements. Review Source VR Verified Reviewer Sales Consultant PPA Originator Renewables & Environment Used the software for: 6-12 months ### "Amazing innovative tool" February 4, 2025 5.0 very helpful tool and user-friendly platform for the management of daily expenses. Pros super helpful tool, interface user is really intuitive Cons a certain need to have self-explanatory tutorial to fully explore the tool Review Source RS Robert S. Head of Sales and Marketing Information Services Used the software for: Less than 6 months ### "Amazing platform for managing expenses!" February 4, 2025 5.0 Really quick and efficient. The platform is so modern and has made my life so much easier Pros The app is great and prompts you to upload your receipts. The approvals are pretty much instant and super handy to have the credit card linked with it also. Honestly this has made managing expenses for my team so much easier. Cons Nothing so far. I have been using the platform for a few months and haven't had any issues with it. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Improved workflows for approvals and tracking Review Source AR Akhlaq-ur R. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "The Best Thing For Work Expenses" February 4, 2025 5.0 Satisfied with both web and mobile app experience Pros I love how Simple & Instant Payhawk is in processing and to be able to see the history of my transactions in a clear, simplistic view. Cons Not any I have encountered using it in the last 6 months Switched from [Spendesk](https://www.capterra.com/p/157515/Spendesk/) Ease of use, better price and more of a right match. Review Source Response from Payhawk February 5, 2025 Thank you for the great feedback! We’re thrilled you’re satisfied with Payhawk’s simplicity and transaction history, and we appreciate your insights on the ease of use and value! 😊 DG Doru G. Account Manager Internet Used the software for: Less than 6 months ### "Very Satisfied" February 5, 2025 5.0 Very satisfied, easy to use and a real time saver Pros User friendly, faultless, a real time saver Cons I don't think there is anything that can be done better at the moment Switched from [Easy EFT](https://www.capterra.com/p/232829/Easy-EFT/) Because I needed an easier way to submit an expense report Review Source MO Michael O. Client Liaison Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Payhawk review" February 4, 2025 5.0 My experience with Payhawk has always been positive and assistance is always close by whenever i have needed it. The support is great and queries answered in a extremely timely fashion. Pros Payhawk is usually quite reliable in terms of connectivity but i do like the easy on the eye format the most. Cons What i like the least is when i purchase an Amazon product it can take half a day or so for the transaction to show up on Payhawk. Review Source Response from Payhawk February 5, 2025 Thank you for your review! We're glad to hear you’ve had a positive experience with Payhawk and appreciate the support. we’ll look into improving transaction visibility for Amazon purchases. 😊 JC Jack C. Operations Director Marketing and Advertising Used the software for: 6-12 months ### "A great upgrade for cost reporting" February 4, 2025 5.0 A great upgrade on our previous tools and processes, on-boarding was also simple to understand and allowed us to make the most of it from day one. Pros massive time saver, it has give us fantastic visibility on expenses and prompted a lot of clearing up Cons I would like to see more integrations with other platforms to make it even more seamless Review Source Response from Payhawk February 5, 2025 Thank you for your feedback! We're thrilled to hear Payhawk has saved you time and improved visibility—your suggestion for more integrations is definitely noted for future enhancements. 😊 EI Eleonora I. Client service director Writing and Editing Used the software for: 1-2 years ### "Best quality for value" February 11, 2025 5.0 I would recoment it, It is very helpful. Pros The app is very friensdly and easy to use. Cons Sometimes the app crashes, but the suppert team is very helpful. Review Source NB Nico B. Finance Team member Medical Devices Used the software for: 6-12 months ### "Major Upgrade" February 5, 2025 5.0 Payhawk was a complete upgrade from our previous system, cardhoilders are now able to code and submit corporate card and business expenses instantky and comfortably from their preferred device Pros User friendly features and complete implementation to ERP system Cons So far I cannot complain about anything, they system is brilliant from its features to custome care Review Source AB Adam B. Senior consultant Management Consulting Used the software for: 6-12 months ### "Payhawk is a great tool to use" February 4, 2025 5.0 Pros The user-friendly, easy to navigate platform Cons The security features should be more broad, more options for settings, e.g. general employees should be able to edit VAT lines etc., without getting access to operational features. Review Source Response from Payhawk February 5, 2025 Thank you for your feedback! We're glad to hear you find Payhawk user-friendly, and we’ll take your suggestion for enhanced security features and more settings options into consideration. 😊 kB kevin B. Education director Education Management Used the software for: Less than 6 months ### "Love the ease of use!" February 5, 2025 5.0 Uisng it now for several months with not a single issue. Pros Very easy to use app, great with Google pay and Amazon. Love the ability to picture reciepts direct to the expense. Cons Almost nothing so far, i only use the app so no physical card. Review Source MA Mateusz A. Senior Linux Sysadmin Information Technology and Services Used the software for: 6-12 months ### "Great service for any company!" February 5, 2025 5.0 I like it. Once my company started using it the payment process became easier, faster and more transparent. Pros \- Easy to use - Simplifies, almost automates the payment processes - Gives full transparency of a process: I have ability to see payment status, names of people task is assigned to etc Cons \- AI and OCR is not perfect yet - Adding identical invoice once a month requires me to fill up the same fields - this could be automated or at least provide some suggestions based on previous months Review Source ML Marianne L. Junior finance change management Entertainment Used the software for: Less than 6 months ### "Great experince!" May 12, 2025 5.0 So far, it's been a pleasant experience. We're implementing it across our teams, and the FAQ is comprehensive. Otherwise, the chatbot and Payhawk's customer service teams are quick and efficient. Pros It's a practical application for our company's purchases, especially one-time payments. It's easy to use and understand. Cons Nothing to report. I haven't found anything annoying or inconvenient so far. Review Source tF tom F. Head of SEO Marketing and Advertising Used the software for: 6-12 months ### "Wonderful system " February 5, 2025 5.0 Payhawk is fantastic for an organisation where people are working remotely. Pros The security of the system and ease of use Cons Im sometimes unaware if I have done what I need to do correctly. Review Source CL Charles L. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Very simple to use" February 5, 2025 4.0 I used it as an employee who submits expenses for reimbursement, and I found the tool highly effective due to its simplicity and ease of use. Pros \- Pretty simple to use - Love the AI that can analyze the receipts Cons Nothing I guess! The tool works pretty well so far Review Source WG Will G. Operations Partner Computer Software Used the software for: Less than 6 months ### "Easy as Pie" February 4, 2025 5.0 Easy and straight forward. I have found this sort of process to be long winded and inefficient in other forms. Pros Smooth and simple to allow purchases to be made. Cons I haven't had any form of a poor experience to date. Review Source Response from Payhawk February 5, 2025 Thanks for your feedback! We’re happy to hear that Payhawk makes purchases smooth and straightforward for you—glad it's been a great experience so far! 😊 AL Alexia L. Accounting Manager Construction Used the software for: 6-12 months ### "Overall extremely satisfied " November 7, 2023 5.0 Pros The customer support team is always prompt and efficient in answering any queries or concerns we may have. The integration with Xero is seamless and works very quickly. It saves a lot of time and effort when it comes to managing our finances and processing our month end. Payhawk also encourages employees to submit their receipts, saving us time from chasing them. Throughout our experience, we have not come across any problems or issues when it comes to making payments through Payhawk. The entire process has been smooth and hassle-free, allowing us to easily settle invoices and manage our finances efficiently. Overall, our experience with Payhawk has been outstanding and we highly recommend them. Cons One important area for improvement for Payhawk is streamlining the approval process for invoices. Currently, the system requires individual approval for each invoice, which can be time-consuming. Implementing a bulk approval feature would be a significant enhancement, allowing users to approve multiple invoices at once and saving them valuable time and effort. Alternatives considered [Spendesk](https://www.capterra.com/p/157515/Spendesk/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.