Best For

Can be used company-wide. Independent of company size and location. From IT support to facility management, all service processes can be mapped.

Product Details

No matter whether you are looking for a pure trouble ticketing, an ITSM software or even Full-Service Management, HEINZELMANN adapts individually to the needs and service processes of your company through its modular structure. It is compliant with ITIL and ISIS12 and can be used throughout the company. > Web-based self-service portal > Workflow Management > Customizing can be carried out largely independently > Support of IT and non-IT assets > E-mail interface > High integration capability

Contact Details

FCS Fair Computer Systems GmbH

Founded in 1999

Located in Germany

HEINZELMANN Service.Desk Pricing Overview

HEINZELMANN Service.Desk pricing starts at $995.00 as a one-time payment, per user.There is not a free version of HEINZELMANN Service.Desk.HEINZELMANN Service.Desk does offer a free trial.See additional pricing details for HEINZELMANN Service.Desk below.

Starting Price

  • $995.00/one-time/user
  • Only 995 Euro in the starting version with three supporters and one admin

Free Trial

  • Yes


  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native


  • In Person
  • Live Online
  • Webinars
  • Documentation


  • Business Hours

HEINZELMANN Service.Desk Features

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Assignment Management
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal