Who Uses This Software?

We service Non-Profit, Charitable Orgs, Education, Government Agencies, Healthcare, Agriculture, Accounting, Retail,, Manufacturing, Construction/Contracting, Distribution, Transportation, Utilities


Average Ratings

96 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $999.00/one-time/user
  • Pricing Details
    Ask how to receive a 30% discount
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Cougar Mountain Software
  • www.cougarmtn.com
  • Founded 1982
  • United States

About Denali Accounting Software

Cougar Mountain Software develops leading on-premise accounting solutions for small to mid-sized businesses. Our flagship software, DENALI, is specifically designed to be a complete accounting solution which scales to the needs of your business, while maintaining an unbreakable audit trail. Business Intelligence provides customizable dashboards, predictive analytics, and pulse alerts.


Denali Accounting Software Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Accounting Integration
  • ERP
  • Maintenance Management
  • MES
  • MRP
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Safety Management
  • Shipping Management
  • Document Management
  • Forecasting
  • Quality Control
  • Quote Management
  • Resource Management
  • Supplier Management
  • Supply Chain Management
  • Traceability

Denali Accounting Software Reviews Recently Reviewed!


Not as good as CMS Pro but heading in excellent direction

Jun 01, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For the money, the features are excellent and I challenge you to find a better product in the price range. We have been using CMS since 1992. In fact, I still have one business doing in same revenue still using the DOS version. We also use Pro for some businesses and one business is now on Denali. The product is excellent. We didn't want to change from CMS PRO but had to. Denali is strong. Not yet better than PRO but most users won't know the difference. Bottom line: solid accounting foundation, well organized, more than capable for wholesale distributor. We are heavily customized which was not possible with Denali. Thankfully, they have partners that are very capable. I have always considered CMS one of the best business decisions I ever made.

Cons: Somewhat slower to use. Screens are not colored well so can be hard to use/ see what you're doing. I wish they would at least acknowledge the strengths of CMS Pro and work harder to identify and incorporate them into Denali. Oh, the new software programming doesn't allow you to easily move the data and run it from another location. That was a huge advantage when hard drives failed or we needed to move systems. It will be much harder now. These are not big issues but they are cons from my perspective. I'd still buy the product any day of the week and twice on Sunday.

Fund accounting and Cougar Mtn. customer service

Dec 06, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like how it allocates. But I hate it that once in the system, the system treats every transaction in the allocation as a separate transaction instead of an allocation.

Cons: The accounting program has to be accurate and data usable. I have found problems in your program and was told it that it was not meant to be used as an auditing tool. My response is it should be accurate! It is an accounting program. On the data useful side, it is not as useful as your sales staff made it out to be for FUND accounting. To get our billing out last month I had to sort through 40 pages of transactions and do hand calculations to meet the requirements of our fund managers. I get to do that again this month. Makes me wonder how this is supposed to be a program that is for FUND accounting. Yes, your company is aware of my frustration here and the kind of reporting is needed.

Overall: The thing that frustrates me the most about your program with the issues it does have is not the program. It is the customer service as it pertains to how you justify your billing me. Recently I had an issue with the payroll module and sent information in to be reviewed. This turned into a 2-hour phone call that cost me. The instructions in your help and field names is misleading. So misleading that the rep and I couldn't figure out what was going on during that 2-hour phone call. I finally figured it out and sent a follow-up email to you guys. What I got was a wasted two hours and a bill on my training hours. Not happy at all as well when it cost me to point out errors when your system has errors in it, like the new drill down report in the Audit Trail, and I get billed for it. Do not only do I get billed for something that wasn't even clear to Kevin. I get billed for pointing out calculation problems with your program. Why should I get billed for bringing things up that are incorrect in the way your program works or process errors that your staff can't point out? I am not happy with the end result of your customer service! Those who help me are great in the eagerness to help, but those who make the real customer service calls on the billing I am very disappointed in their decisions. So much so... I would warn any prospective client of yours to beware. You do not seem to be able to take ownership of your issues. You pass them on to your customers.

Recommendations to other buyers: I don't think your company is listening.

Many features not right. My CPA hates the software.

Sep 05, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Anything that is wrong with the software, they make you feel it's your fault, or they designed it that way. Customer service feels like it's run by a your worst nightmare of a Cable Company.

Pros: History. I love history for my customer's past purchase. Multi Level Pricing for inventory. 2 Must haves for my business.

Cons: Software is more suited for a simple Cash drawer. Forget a mixed environment, card swipe and online terminals for Credit card processing. Even Cougar Mountain does not use integrated Card Processing themselves. Credit Cards processed though Sales do not show in Bank Reconciliation, yet Card Payments in AR do show in Bank Reconciliation. Ask why, Because you might not make the deposit from the Sale. Just a example of odd answers from Management. Many things just don't work the way they should. Warnings that an invoice is not printed before posting also include any on hold order not printed. Ship To address files have crossed variables. A Ship To Company Name is NOT used anywhere but in the UI for entering. Contact name becomes the Ship to Company name. This was "designed" this way. eDelivery for Invoices/Statements still limited to 75 pages per run after software has been around for a year. Their solution, just select less than 75. eDelivery Software then tosses out system level errors. Solution, Reboot your computer as Windows 10 Pro is at fault. Even a computer from Cougar, setup just for their software.

Denali Fund Accounting is accurate

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is accurate. Easy to use. I trust the software . My reports are accurate.

Cons: Sometimes you cannot print in a module by using "Ctrl P

Overall: Denali Fund Accounting is very accurate. I rarely have a software issue. I have been using this product over 20 years. I have used other Fund accounting programs and have come back to Denali. It is straight forward and easy to use. It does not have tons of bells and whistles, but it is reliable and accurate. The program works. I use GL, AP, BR and Payroll modules. They integrate well together. You can have custom reports built for your specific use. I like their CD service for upgrades.

The staff are very helpful.

Jun 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it intrgrates with the other modules or that you can use each module individually. I am interested in how the payment process will work with our desk top in the sales module.

Cons: It is a bit more costly then our other software was I do not like that I cannot take a debit payment and have it integrate directly with Denali. We use Moneris and I do not know what we could use that would do that.

Denali Fund Cost Effective for Small Municipalities

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We get full functionality for our small town government office at a cost we can afford.

Cons: Lack of regional training. Thankfully, it is very user friendly and the HELP features are effective.

Overall: We have used Cougar Mountain for many years and Denali FUND since its inception. Cougar Mountain is very open to feedback and suggested improvements. Their customer support is terrific!

Cougar Mountain Inventory

Dec 16, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its easy to use.

Cons: I wish that I could pull inventory reports by date specific, also the copy new inventory gives me some trouble

Overall: The customer support system is wonderful; however, some of the features such as the copy inventory to multi-location feature have been giving me a real problem.. Especially when I'm adding new items into multiple locations.

Recommendations to other buyers: I would like more filters on narrowing down reports

Review of Denali

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it is easy to use.

Cons: the backup process is too long.

Overall: Denali is a good software. The transition from another software to Denali was smooth. I believe the software could improve in few ways.

the first thing we noticed is that to back up our organization increased from 5 minutes to 20-25 minutes. My Staff backs up our organization twice a day. this process cuts our productivity by an hour each day.

Very User Friendly, Needs Almost No Training

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, multiple reports with different parameters, shortcut keys. Customer service is excellent. Reps are super friendly and take time to explain how-tos and/or how they are fixing problems.

Cons: I have found absolutely no cons for this software.

We learn something new everyday, their customer service is exceptional

Mar 30, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration of all of the packages and the easy customization to your needs. I like that you can get as much detail or as little detail as you require on your reports. The financial statements, trial balances, and audit trails work to assist you in finding any posting errors.

Cons: The payroll package. I do not like the payroll reports. I am used to easier payroll reports for my payroll taxes and I do not like that I have to use an outside Payroll company to be able to easily see what I owe. Yes I can figure it out but without the use of the outside Payroll company but with it, it is 1000 times faster. But for the extra cost of the outside company, I doubt my employer would even consider it. The customer service of Cougar Mountain is exceptional. No complaints here.

Recommendations to other buyers: When you do purchase your software. Run your old system and your new system side by side until you get all of the kinks worked out. Believe me no matter how much you plan and think you are ready to go live, you will not be ready to go live.

Denali Review

Dec 09, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Most of the software is easy to use. Has some good report options. I like the ability to copy accounts and funds.

Cons: I do not like the posting process. I do not like that errors cannot be corrected after posting. I would like to see a better GL option. The GL audit report is hard to read - needs a better format.

Overall: Denali Fund Software is relatively easy to use. A good value for the money. Customer Service has always been helpful.

Director of Finance

Dec 16, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple interface with lots of functionality.

Cons: Not fully integrated with MS Suite

Overall: Initial set up training was problematic and the integration between MS Suite and Crystal Reports is lacking. Customer support is very responsive and I like the simple interface over a very functional system. Cloud-based upgrades very professional and speedy.

Recommendations to other buyers: Training staff should be clear with their clients that the account code has to be the first segment of the coding, otherwise the reports don't work.

Best value in accounting software I have ever seen.

Nov 03, 2015
5/5
Overall

3 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It can be tailored to fit nearly any need. With CMS I can get the Custom Modifications I need for some of my special needs. Right out of the box it has so many customizable options you can not imagine what all it can do. If you can not fid a way, just call CMS. They can and will find a way to fit everything you need.

Cons: It is not a pop-the-top and pour software. It can be a little complex for the beginner. But with time and use you can usually make it perform however you need.

Recommendations to other buyers: Look at the price versus power. It is a super value when you see all that it can do. Plus it is not just for mom and pop. It can run a fairly complex company with ease.

CMS - Denali

Oct 10, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has functions that protect the company from fraud. It is very detailed and the history is easy to look back.

Cons: The price of tech support for just asking a simple question.

Great for small to mid-size buisenes

Mar 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Modular based product that allows businesses to choose from the suite not forcing businesses to purchase modules that are not needed. The modular base allowed us to purchased what we needed when we were ready.

Cons: The interface is a bit out dated and could use some revamping. The functionality is great just could used an update to the UI.

Great Customer Service, efficent software program

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service is always friendly and knowledgeable. Denali offers many options to add on based on your needs as a business.

Cons: Not a big fan of the general ledger function

Compliment

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Your support team is awesome, so knowledgeable and friendly.

Cons: I would like to be able to customize reports without having to purchase Crystal software, or any other software.

Great for the price, Mostly got it right...

Aug 31, 2016
4/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

3.5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: From an audit standpoint, batch processing, locked transactions and audit trail, easy G/L, full module integration. From an ease of use, straight forward accounting product.

Cons: From an ease of use, graphics and click area make for some clunky functionality. Payroll reporting should provide more detail to make sure quarterly reports can be completed in case Aatrix is unavailable.

Recommendations to other buyers: CMS will do more than enough accounting processing for the typical organization while costing 25% of some other software. However, you would need to establish how important it is for you to drill down to transactions on the fly versus the batch processing style.

Denali Fund accounting

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the bank rec option.

Cons: I think the point of sale module could be more user-friendly.

Overall: We have been using Denali for two years. It has helped us to keep our records organized and up to date. !!

I am currently using the Denali software, having transitioned over from Cougar Mt Pro

Feb 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am 66 years old, and do not possess all the technical skills of todays youth. Having said that, I learned Cougar Mt Software 25+ years ago. (when DOS based was the norm)! Cougar Mt Pro was easy to learn and work with. The Program writers did a great job with the transitioning into Denali. The Software is easy to access, understand and maneuver though..The Modules were well thought out and set up. It gives me what I need for our Accountant and more so. I'm an extremely cautious person that doesn't go outside the box of what is comfortable for me. For that reason, I "always" purchase and rely on the Support Contract package offered. Its worth every penny! From the girls that take your Support Request, to the Installers of new Updates, the specialist dealing with customized report needs and I can not forget or say enough good about the Technical personnel! With 25 years of working with Cougar Mt., I can honestly say the Customer Service Representatives are outstanding! Everyone is courteous, knowledgeable and focused. In the fast pace world we are in and everyone needing help "now", the turn around time from call to help is minimal. Everyone at Cougar Mt is so dedicated to helping you solve your issue! I am ever so grateful for their support team!

Very early in conversion process...

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to track grant funds - multiple levels in accounts, reporting etc - 30,000 foot view or in the weeds! Our organization has federal grants, private grants, corporate sponsorships, etc., all with different reporting requirements and budgets. We also have 7 locations and Denali Fund is able to track by the funding sources and locations. We are very early in our use of the software - still converting in the middle of our fiscal year. I'm sure we will only be using a small percentage of the software's capability in the beginning but as our organization grows, we will appreciate all of the funtionality.

Cons: The conversion process is a bit tedious. We are going from Quickbooks Online to Denali fund and converting data is timely and a bit inefficient unless we could afford the additional support level that would be required for getting Quickbooks records into Denali.

Overall: Once our actual conversion is complete, hopefully by the end of the calendar year, I believe our reporting to our funders will be much easier. We are hoping to do away with all or at least most of our supplemental Excel workbook processing and letting Denali Fund do its magic

20+ Years Of Use, Sorely Disappointed

Oct 23, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The only good thing I can say about it is the searches and reports using crystal reports versus report writer is lightning fast.

Cons: Our company purchased our first Cougar software in the early 90's, and have updated to every new version along the way. In July 2015 we bought the Denali version, and it has been terrible. Don't touch it with a ten foot pole. Hardly a day goes by that we don't find new errors in the software. Spent a lot of dollars to get everything converted and our rep, while trying to be helpful, gets the run around from support. When I talk to support they tell me our support dollars have been used and they can't report the problem to fix, even though it's obviously a program error. We can't generate purchase orders, because the system ignores items on back order. We can't do a general ledger month to month comparison. I pointed out this problem in July and they said it may be fixed by year end. Many of our month end statements have to be changed because of wrong amounts, and the payroll has bugs. I feel that we are a Beta test sight and paying them to learn of all the errors.

Recommendations to other buyers: Stay away from Denali. They have poor customer service for an even worse product. Issues regularly and no resolve.

Denali is a great product

Nov 23, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Security (audit trails), customization abilities, training videos, knowledgeable and timely answers to questions/problems.

Cons: Time zones. They are in MST and we're in EST. Even though they do have CSR available by 9 am our time to solve most of our problems, they are not usually fully staffed until later in the morning.

Recommendations to other buyers: You get a lot for your money. This is an inexpensive 'customizable' accounting software. MUCH more sophisticated than QuickBooks, yet not nearly as expensive as other products. Excellent!

PRODUCT REVIEW

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Ease of use, ability to create custom reports, manage multiple entities

Cons: The user interface needs improvement. Transition from previous solution takes some time and proper planning

FAYETTE COUNTY HEAD START

Jul 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Support Staff is outstanding. Every time I have needed them they have solved the problem or answered my question successfully.

Cons: Some of the reports need improvement. The payroll reports should be keyed more to the information needed for quarterly reporting. They need to allow for more than one accounting year to be open at at time.

Recommendations to other buyers: It's the best available in this price range. Every other software we have reviewed has not measured up.

Being a user of this software for more than twenty years over all I it

Jan 18, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very stable platform and the service we get from computer team is first class

Cons: they use a genuis credit card capturing device and we feel that the device should capture the signature of our customers that have an open account. we have to have the customer sign twice or copy the A/R invoice!

Recommendations to other buyers: Try it out and use computer team for service Cougar Mountain offers service but its, second rate to Dave at computer team and alot more expensive.

Denali is full of Bugs, report information is inaccurate. Information cannot be trusted

Nov 13, 2015
1/5
Overall

4 / 5
Ease of Use

1 / 5
Customer Support

Comments: Examples

1.Purchase Order generated an incorrect back order PO- the quantity on the PO was not what was in the Inventory Master Record. 2.The General Ledger impact report in Edit does not show accurate balances. 3. Interface with UPS Worldship does not work. 4. The daily backup only goes to a Local C Drive on a desktop. 5. Customer Statements have incorrect due dates. 6. Cannot print a Zero Dollar Invoice, but it does process through posting. 7. The percentages over Min and Max do not always work in PO. 8. Cannot modify existing reports as the data fields available are very restricted.

Plus- Crystal reporting tool works very well and can be used to generate stand alone reports directly from underlying files. System speed is very good. Report output allows for export to excel files. Easy to publish adjusted standard reports. Reprint a posting in GL very helpful.

Vendor Response

by Cougar Mountain Software on December 04, 2015

Thanks for your comments. Your points are acknowledged. We have received a design change request related to PO-generation. Also, you are right about the UPS Worldwide interface. That interface was in CMS Pro (our legacy product) but was never implemented in Denali. There are a couple of points that are unknown to us. These include the issue with the Impact Summary and the issue with the Customer Statement. We¿ve searched our records for reports of these problems without finding them. We welcome your help in recreating those. Some of the points align with the expected use of the product. The backup does not have to be saved only to the local C drive, it can be saved to any networked location. Also, zero dollar invoices are not printed as the default in Denali because many (most) customers do not want them to print. (You can print these invoices manually by selecting All as the invoice type to print.)

We are constantly improving Denali and appreciate your input to the process.

Amazing

Sep 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Cougar Mountain has excellent customer service and support. They are incredibly responsive and always ready to help and answer any questions. They follow up with you to ensure you are satisfied and don't have any questions. They go above and beyond to ensure customer satisfaction. Their software is also incredibly straightforward and easy to use. I work for a non-profit so I purchase Denali with GL, Payroll, AP, Bank Rec and Donor Express management. The different modules correlate incredibly well together allowing the accounting to be super efficient. It was easy to learn and just makes sense. My sales representative went above and beyond to ensure I had everything I needed and was progressing with my installations and training appointments. He checked in with me regularly and truly cared that this software was meeting my needs. The installation techs were very friendly and ensured the software was up and running quickly. My trainer was incredibly helpful and walked me through how to use the program and different modules. He was thorough, responsive and very friendly. I highly recommend Cougar Mountain!

Denali Review

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of entering information and retrieving data.

Cons: I want to scroll through payroll reports and that is not possible.

Overall: I was a Cougar Mountain user and I switched to another program. I had nothing but issues with the new program. Now I am back and loving Denali. It was very easy to switch back and the support staff helped me get up and running smoothly.

Recommendations to other buyers: no

PROS/CONS

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: USER FRIENDLY, AS WELL AS, MORE CAPABILITIES

Cons: SMALL FONT PRINT USED BY CRYSTAL REPORTS

Overall: MORE CAPABILITIES AND USER FRIENDLY

Pro vs. Denali

Dec 06, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Cons: Not web-based. Only one person to do customized reports. Patches take too long to roll out.

Overall: We have been customers for about 15 years. The transition to Denali was very unacceptable. The Denali software was more of a beta version that was rolled out. The software had way too many glitches that needed to be "worked around" as opposed to resolved. Even though we are "comfortable" with using Denali, there are still new errors that take a while for the patches to be released on. Customer service has always been accommodating and the staff is great.

easy customization

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Likely

Pros: I like the inventory control the best. I also like the fact that Cougar Mountain has regular updates and that they are always striving to improve their product.

Cons: I'd like to be able to better customize what and how a screen looks and acts.

Overall: The integration of all of the packages and the easy customization to your needs.

I like that you can get as much detail or as little detail as you require on your reports. The financial statements, trial balances, and audit trails work to assist you in finding any posting errors. Security (audit trails), customization abilities, training videos, knowledgeable and timely answers to questions/problems. I like the integration of the modules (ie.e purchase order, to inventory, to accounts payable, to general ledger). This speeds up all data entry. We really like being able to archive reports rather than printing reams. Overall, this software is great!

DENALI is a disappointing followup to CMS

Jul 18, 2014
2/5
Overall

1.5 / 5
Ease of Use

1.5 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I've been with Cougar since 1990 and have always felt their product gives way more value and flexibility than any other out there on the market. They had a good product in CMS ACT. They also have US-based customer service.

Cons: DENALI is not ready for roll out. It seems like Cougar forgot all the lessons they learned through their DOS and CMS products. The reports are terrible and less informative than those in CMS. I'm having to do manual calculations to determine taxable wages. They don't include sick time, vacation time, or PTO in their history reports, and frankly I haven't figured out where I can get an accurate reporting of total gross wages or taxable wages. Their sort fields work only intermittently (page break on employee = page break on every check!). Denali feels like it was cobbled together and rolled out before it had even measured up to the standards of ACT; it's definitely not an "upgrade"! I'm so disappointed in Denali that I am considering evaluating other software moving forward, as Denali is not meeting my needs or providing the data I need for our reconciliation and internal accounting processes. In all fairness, I haven't updated to Denali 4.1 SP1 yet, and some of these issues may have been resolved.

Recommendations to other buyers: Stick with what works. If they'd moved it over to a different platform and still provided the same reporting capability, DENALI would be a far better product.

I have used Cougar Mountain Denali for 3 years.

Jun 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This product is very easy to use. It is user friendly. The support team is excellent. I receive return calls the same day.

Cons: Wish I had more options on the reports. The programing you can do yourself for custom reports hasn't been easy.

Recommendations to other buyers: This is a great product. The support is awesome. The price is good.

software

Oct 12, 2018
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: the customer service is very friendly and helpful

Cons: its complicating at times and is very slow

Overall: its slow at times and gets very expensive

Vendor Response

by Cougar Mountain Software on October 17, 2018

Autumn,

We would love the opportunity to talk with you about the specific issues that you're seeing. One of our core values is "unparalleled customer success", and we will work tirelessly to ensure that your experience using our Denali software is second to none.

Is there a specific issue that I can address that would improve your experience with Denali?

Interstate Battery of Sioux City - Bonnie

Jul 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We have been using CMS since at least since 1987 and have had no problems, easy to work with

Cons: Support is awesome but we don't have to call very often at all, the whole group is great to work with

Recommendations to other buyers: We are just getting ready to go live with Denali, have been practicing on it and it seems very user friendly

Secretary/Payroll

Dec 06, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very intuitive process. Mindless work.

Cons: Letters are WAY too small

Overall: The new program is so easy to use. It is a step by step process and payroll is now in my hands and not the program. The only thing I would like to see change is the size of the letters. it is very hard to read.

Excellent Payroll System For Our Non Profit!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We were really excited to get started with growing our non profit but quickly became weary of the accounting requirements when paying individuals. It's been an amazing growth step in our organization.

Cons: It took some time to transition into this platform from our regular payroll system. However, with their support this was a quick and easy transition.

Non-Profit, Multi country, Multi currency, multi user installtions

Aug 18, 2016
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: Multi user and multi currency. the customer support is great. they do quickly respond to us. they have great remote desktop software to control your machine and quickly help with problems.

Cons: poor code requiring constant updates/fixes.., which most time is Full 3gb .iso install. since we are spread across the globe most of these I have to get very large iso across very slow, high latency, frequent dropped VSAT connections. frequent code generated end of year imbalances which requires yet another upgrade... hardcoded SA access for database queries.. published SA password so one code easily hack any competitors databases. until the last round of Installations very careful, undocumented tricks for installation.

Recommendations to other buyers: to use this software you need high speed internet for the frequent updates and code fixes... patience like Job and

Phenomenal

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the product is so functional. There are so many ways to use the system to meet the very specific needs of our company. The customer service is beyond awesome. Not only are they extremely knowledgeable, they are eager to help learn the product and use it to its full capabilities for your application. I could not recommend them more highly!

Cons: There is literally nothing I don't LOVE about Denali and Cougar Mountain Software. They have exceeded my hopes and expectations in all ways.

Church Accounting

Jan 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ability to keep funds completely separated.

Cons: What drew me to the software was the ease of transferring money from one fund to the other. It turned out to not be so easy.

Overall: Our overall experience with Denali Fund Accounting has been positive. For the most part, it is straightforward and easy to use. What we really appreciate is the ability to keep funds completely separate and to always know what is in each fund.

Multi fiscal year woes

Dec 06, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Lots of features

Cons: Can't close out organization year without affecting fund calendars

Overall: Year-end closing capabilities for the multi-fiscal year set up is frustrating. Other fund software has a way to close the organizational year and have matching balances on the income statement and retained earnings revenue and expense reports. Why can't Denali?

Recommendations to other buyers: Work on find closing and budgets

Great solution for a small business or a big corporation

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy integration, set up and implementation was a breeeze

Cons: Learning curve from older version, but great support

Long-term Customer

Apr 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I began using the software from Cougar Mountain in the early 1990's. I had previously used software from two other companies with the first being too skimpy on reports and the second developed a major glitch. The initial set-up of the information was easy, and once the system was up and running, I was thrilled with the results and the detailed reports. I have used and upgraded the software various times, and to this day I'm still extremely happy and quite content with Cougar Mountain. Due to the detailed reports which it is able to produce, we have been able to substantially keep our CPA fees to a minimum. We also use corresponding checks from Cougar Mountain for our Accounts Payable and Payroll transactions due to the ease of ordering, consistency, and fast shipping.

I would never reccommend Cougar Mountain

Nov 23, 2015
1/5
Overall

1 / 5
Ease of Use

2 / 5
Customer Support

Comments: I am very unhappy with Cougar Mtn. and the software...things do not balance and know one can tell us why.

They have messed up our Customer notes and can not fix so now we really have a mess.

When I ask a question, I am told they can not answer that and they don't know why the reports look the way they do???

One report won't even print out with the correct customer address and days have been spent trying to fix it and it wasn't fixed....customer order sheets have the incorrect address or no address

Vendor Response

by Cougar Mountain Software on April 28, 2016

Thank you for your feedback. We are certainly sorry that you have experienced these issues. Our records indicate that we have, on numerous occasions, attempted to recreate the issues you have noted. Thus far we have not been able to successfully identify an issue. We¿ve even used your data but still have not been able to reproduce the errors. We, unfortunately, see a pattern of customer problems related to the use of our heritage software (CMS Pro) and the new versions of the Windows operating system. When other customers have experienced these types of issues, we have seen that the upgrade to our newest version of accounting software, Denali, and successful data conversation, has eliminated many of the issues you have described. We encourage you to investigate upgrading from our older technology to the latest version of Denali accounting software.

I've had a pretty great experience so far with Denali,

May 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is user friendly and pretty easy to navigate. I like that I can add modules at anytime. The customer service is fantastic!

Cons: I would like to be able to customize my own reports. But it may be that I'm not familiar enough yet with the reporting to realize there is a report out there that is what I'm looking for. I'm still new finding my way around.

Cougar Mountain DENALI

Nov 09, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Cougar Mountain DENALI is ideal for small to mid-size companies. Very cost-effective yet plenty of features. Easy to learn and use. The software is very stable and secure. I do like it a lot and need to learn a lot of things right now.

Pros: Manages an unlimited amount of inventory and concurrent users. Amazing customer support.

Cons: Many features costs extra money, even after purchasing the separate module.

VVTA Cougar Mtn Review

Apr 07, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Has all the features of large module based accounting systems at 1/10th the cost. Easy to install and easy to use. Very intuitive module interface. This program has provided all the functionality we need in a small cap company. It's networking is flawless and there has been no real down time. THE CUSTOMER SERVICE IS PHENOMINAL

Cons: The basic reports that come with the program are reasonably good and can be modified. However, modification is not that simple. Also there is limited drill down capability.

Overall: I'd recommend this product for any non-profit, gov't or public agency with up to 50 employees and up to $50m in revenues.

Denali is the best!

Dec 02, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the inventory control the best. I also like the fact that Cougar Mountain has regular updates and that they are always striving to improve their product.

Cons: I'd like to be able to better customize what and how a screen looks and acts. As far as the vendor, the thing I like the least about them is sometimes it's hard to get through to support.

Recommendations to other buyers: If you're thinking of switching to Denali, make sure you get as many live demonstrations as you think you need to make sure the software can do what you need it to do. It's very customizable in a lot of ways though, so usually you can make it do what you need it to do.

Very good solution if you can afford it.

Feb 02, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Cougar Mountain Denali is a user-friendly system that offers a wide variety of modules and options. While a little generic in terms of capabilities it should meet the needs of many Small/Medium businesses that don't require advanced capabilities.

Pros: Available as a one time purchase or per-month payments. Can be directly purchased. Easy navigation. Two of the three bundles include Crystal Reports.

Cons: Has an overall high cost. Crystal Reports costs extra, even for the basic bundle. Data entry options and Report filters are not particularly intuitive. Not much graphic illustrations within most modules.

Great Program

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My job involves processing Payroll and Accounts Payable. I have found the Denali payroll program easy to use, thus allowing me to accomplish my job faster. The time it saves allows me to spend more time on other projects such as our Accounts Payables.

The Denali Accounts Payable program has features that I can use and quickly lets me explore vendor files for information/updates.

Whenever there is an issue I'm unsure of, or confused with I call the toll free number and I get a return call when it is at my convenience. Overall, the ease of use and the technical help has saved me time to focus on other aspects of my job. Thank you.

Single service user

May 19, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Customer Support

Comments: We are using only the PO module of the software. Before purchasing the software, we shared specific requirements for our PO system, and we either did a poor job of communicating those requirements, or the sales team made promises that the installers couldn't match. Because we are charged for all support calls, we hesitate to continue to complain, so we're making it work as is. If I had it all to do over again, I would probably look elsewhere.

Vendor Response

by Cougar Mountain Software on June 02, 2016

Thank you for taking the time to post a review and provide your honest assessment. We have reviewed your support logs and believe the corrections to your reported problems were provided to you. If you have yet to implement the latest version of the PO module, please do so. If you still encounter problems, we encourage you to contact us.

Regarding the use of support: we do bill customers based on their usage of support. We find this to be a fair method of cost as you literally "pay for what you use" as opposed to a fixed fee pricing structure where you pay for support you might or might not use.

We are constantly working to improve Denali as well as our customer relationships; we appreciate your input to the process.

Capterra loader

Using it to get money together to start a non profit for homeless people

Jul 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy software is to navigate. I thought it would be more complex with all the information it keeps organized.

Cons: I dont particularly like that this software seems to occasionaly overload my computer causing it to crash.

Denali for church accounting

Dec 06, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I have used Denali for four years and have been pleased with it. Previously we were using a different software but that system does not handle fund accounting well. Denali is a full function fund accounting system that works extremely well for our church accounting needs. Currently, I track 13 separate funds. My only disappointment with Denali is the built-in reports are made for non-profit sales type organizations so I must still use Excel to produce the monthly reports for my various ministries. Other than that, it is a great choice for my needs.

Not user friendly

Nov 30, 2015
2/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: I know that we have an outdated version of your software, but find it to be not user friendly and when you call for help, you are initially put on hold for as much as 45 minutes and then it takes the whole day to get a call back.

When I need help, I need it at the time...

No need to contact us, we are changing software and are about to go live.

Vendor Response

by Cougar Mountain Software on December 10, 2015

Betty, thank you for posting your feedback. We certainly can understand the frustration of waiting for support. We released Denali, our latest and flagship product, many years ago and have concentrated our support staff on meeting the needs of the growing volume of Denali users. The result has been that the number of staff trained and available to service customers that remain on our heritage product (CMS Pro) has dwindled. Because there are fewer available staff that know this aging product the result is longer response times for customers that remain on that product. We are sad to hear that you will be converting to another accounting product but wish you well and good business in the coming years.

It has been easy to learn to use. The modular structure is helpful.

Oct 27, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product seems to be well-thought-out. The vendor has been great in providing support and training

Cons: My sales representative quit soon after we purchased the product. However, his replacement was helpful and we got through it well.

Recommendations to other buyers: Keep in mind that the software scales well. What I mean is that there is a lot of information that you put into it when using it that you can pull out for other purposes. It seems to be reasonably priced, has great support and serves many purposes.

Wading through the frustrations of Cougar Mountain's Denali System

Dec 08, 2014
3/5
Overall

1.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: It is a very good fund accounting system. Keeping many funds in balance is the reason I bought the system, and it does that well once you learn the intricacies of the confusing account structure.

Cons: I was told that you could easily customize reports like P&L, Balance Sheet, etc., but that's not so. The standard reports are not customizable unless you buy Crystal Reports software and can figure out how to use that software. I could not, so I must pay a tech to produce any special reports. You can download to Excel, but that is what I used to do with QuickBooks at 1/10th of the price.

Recommendations to other buyers: Compare the account numbering structure before you decide. In Denali, once you set up your accounts and start using the system, you are pretty much stuck with your original setup. I made the error of putting the fund number last and then had to start another company to rearrange the order.

We love it.

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have spent a number of years using a different program that we have found lacking in so many ways. The new Denali program is user friendly, has a high quality interface and offers a more highly detailed control of accounts. The report options alone would have made it worth the switch, but the affordability of it was another major factor in the decision to change. Everything about the program and the support we have gotten in setting it up has resulted in a completely positive experience to date.

The Importance of Audit Trails

Apr 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: It's a real nightmare when you get audited. It's even worse when the accounting software you paid good money for doesn't facilitate the aforementioned audit. Now, with Cougar Mountain accounting software, we don't have to worry about a thing. Running a non-profit is challenging enough and keeping up with the accounting doesn't make it any less challenging. We weren't taking any chances this time around so we went with CM's Denali Business Summit edition.

Pros: The ability to control access at almost any level. I can easily restrict access to certain employees.

Cons: I feel like some of the add-ons should come with the highest level package.

New customer with Denali.

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to navigate.

Overall: So far everyone I have talked to has been so friendly and helpful! The training was easy and Jeremy is so patient and helpful! I think we will really like Denali as soon as we get it all up and going!

Rough start

Jun 03, 2016
2/5
Overall

1.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It seems as though it could be a valuable software. Was probably a large step up from the DOS days.

Cons: You can't go back an look at transactions. They have an internal coding that you must first learn to get anywhere around the software.

Recommendations to other buyers: Don't believe everything you hear. I would seriously doubt there staff has an accounting background.

Vendor Response

by Cougar Mountain Software on June 08, 2016

Thank you for taking the time to leave a review. It seems your experience was out of the ordinary, but none-the-less very valuable to our team. Over the last 34 years we¿ve invested in qualified staff that understand accounting, some of whom hold master¿s degrees in accounting, CPA certification, and a who all have well rounded exposure to best practices in accounting. Cougar Mountain Software customers consistently report 94.78 satisfaction with our solution and our ongoing commitment supporting our customers as business partners. We hope that we can earn the chance to help you serve your clients in the future.

Please reach out with any additional suggestions, or if we can help in anyway call a member of our leadership team at (208) 375-4455 Ext. 165. We would be happy to help.

Great people to work with

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use when getting started. Leads the user through the process.

Cons: Getting started using the software. Just transferring over data.

CMS DENALI - Not Road Worthy

Nov 26, 2014
2/5
Overall

1 / 5
Ease of Use

4 / 5
Customer Support

Comments: I've used Cougar Mountain Software for about 25 years. Their ACT version was an excellent product. I had to convert to DENALI due to an OS upgrade. I have never been so disappointed in a Cougar Mountain product. Their reports are not nearly as robust as their ACT reports, their Payroll doesn't even provide the information you need to reconcile each month, let alone each year. I've had errors where unbalanced transactions post. Now, the general ledger and AP reports don't reconcile == and I have so little confidence in this software's reporting accuracy, I don't know where to even begin looking for a difference -- could be anywhere!! This review is for the 4.1.1 version. I am told the new version corrects some of the defects -- but they have miles and miles and miles and miles to go to catch up to their ACT version. At least their technical support people are pleasant. I've spent so much time on the phone with them, I'm wondering if we're related.

Good software, minimal glitches

Dec 07, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: We've used Cougar Mountain Software for our fund accounting system for years. The Denali product is an improvement and is mostly reliable. It has many more features and complexities than we are currently using, so it could work for much larger organizations. I have one problem with the system that I the company would fix. The FASB reports don't work correctly as the beginning balances don't show up in both reports. It's very frustrating.

Another Best

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: For a combination of software, customer support, and account executive representation. Highly Recommended

Pros: Best customer service no doubt hare. Easy to work with CMS and Manages inventory access at any level.

Cons: Few add-ons cost extra money and the payroll has bugs. Can't able to look back at transactions and it complex for the beginner

20+ years of solid performance

Jan 20, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pro's - Easy data entry, batch processing, data integrity.

Con's - Not easily customizable (lots of extra data fields to enter thru in data entry), sub-ledgers have to be balanced to control accounts manually (a/p and a/r ledgers versus balances in General ledger) - doesn't not flag when they are out of balance. Financial reports are very basic. No cash-flow reports.

Overall, I am very pleased with this accounting package.

Very Satisfied

Dec 03, 2014
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the integration of the modules (ie.e purchase order, to inventory, to accounts payable, to general ledger). This speeds up all data entry. We really like being able to archive reports rather than printing reams.

Cons: I would like for the updates to be easier to install.

Recommendations to other buyers: Work with your rep to understand the system. Use the demo version.

Best Value for Local Governments with Limited Funds

Dec 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Denali FUND is very user friendly and performs all required tasks for small government...PLUS some additional features and functionality. Excellent customer service makes upgrades and report customization easy-peazy. Easy payroll and tax filing/depositing made easy, too.

Have used Pontem and BS&A and Denali FUND is far better and more economical.

Used in a small non-profit, GL for about 4 years and Payroll for over 10 years

Dec 23, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The software is easy to learn and use. We don't use all of the available features but the ones we use work well. The reporting is substantial and easy to access and customize. We have always received very helpful and knowledgeable support when needed. The only "con" I would mention is that the "Help" screens within the software are sometimes a little hard to follow.

Easy to use

Dec 11, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Only downfall I have found is I can not search by any word in the description.

Example: 3/4" carbide drill bit - you have to put 3/4" in before it pulls up, you can not search carbide and it show up. Would prefer any word in the description allow the item to show up (If that makes any sense) :)

Other than that, great customer service and its an easy to use program.

Antique or Old - Not Innovative or Disruptive

Nov 17, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: I thought I liked price, think again

Cons: Antiquated, old, lackluster simply not good compared to what's in the market today.

Overall: I used cougar Mountain software, Denali For about a week when I realize the software was old, antiquated, and lackluster. In today's business world I need a software that as agile and innovative so I can be disruptive in making excellent business decisions. While the product might be cheap you get what you pay for.

Recommendations to other buyers: Run far far away. Cheap is not always good.

Senior Services Inc

Dec 20, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: Entry is pretty good. Many of the alt keyboard shortcuts that worked in Professional no longer work with Denali. This has slowed entry considerably. There are many things we would like to see in the reports ~ or available in the tables for use in reporting. Some data is very hard to retrieve from the software.

Super user-friendly and great support staff

Mar 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Very cost-effective yet plenty of features. Compares well to BS&A and other larger fund accounting systems and much better than QuickBooks.

Customer support always top-notch.

Highly recommend it for smaller municipalities who want all the features of a sophisticated fund accounting system at a reasonable cost.

Partial usage of software

Feb 19, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We only use Cougar Mountain to post information from our hand written invoices. We post invoice #, total due and customer po# only. This gives us an ability to mail a statement with payments posted against it. It does give us a report to use for Sales Tax. We do not have inventory or A/P on this system.

Very comprehensive accounting and POS solution

Feb 22, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Customer Support

Comments: Very well thought out and flexible system allows us to track our inventory with custom reports.

All accounting modules are covered and fully integrated providing a comprehensive solution.

Customer support is sometimes slow and not all support personnel are helpful.

We have been using Cougar Mtn for 15 years now, I prefer it over Quickbooks.

Mar 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Customer service is great, software is easy to use, updates are pretty painless. Transaction codes can be a little tricky and some of the windows are small and harder to read for us older folks! Overall I would recommend Cougar Mountain.

Great software and very user friendly.

Mar 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Currently using Cougar Mountain Pro 2016. The Software Assurance program is a must have. The customer service department (online and over the phone) is exceptional! Please continue to offer support for us Pro users for a very long time.

Easy to use. Great reports.

Sep 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We converted to Denali about 9 months ago and I have nothing but good things to say about the experience. The trainer was awesome and the few times we have needed tech support I have been pleased with their responsiveness.

Accurate, easy to use.

Apr 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I used Cougar Mountain software for 15 years, changed briefly to a software that catered to our State reporting. I switched back to Cougar Mountain and I feel like I have a product I can rely on. LOVE-IT.

Cougar responds to my questions within the day.

Feb 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: It is user friendly.

I like the idea of being able to export to a excel or another type of software, BUT it does not put the file in workbook form, there for it looks just like the Denali printed copy.

Generally good integrated package

Jan 14, 2016
4/5
Overall

4 / 5
Ease of Use

2 / 5
Customer Support

Comments: Good integrated product. Generally difficult to get a tech support person right away or during non-peak business hours. POS falls short with marketing tools to support retention / repeat business.

Very user friendly!

Dec 16, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Modules work very well with each other, constant improvements. Staff, trainers, techs are all very helpful and great to work with. Highly recommend!

Works great, customer service is always expensive

Nov 11, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Wish you could pay to update the tax forms (Crystal Reports/Aatrix, without having to purchase an expensive new version of Denali every year (about $1100.00 )!

Reports

Apr 07, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Variety of viewing

Personal options

Download to spreadsheets

Design your own

Cons: Too many options in Report Writer and no time to learn them all.

Overall: I have used this software since 1990. Need I say more?

Cougar Mountain Review

Jan 19, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: The product was fairly easy to use. However, it did not meet our expectations nor was it easy to use. We would ask customer support for help but could never get the issues rectified.

I have been using the Cougar Mountain for the last 30 years and I never change it till now

Apr 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: one of the best software ans software support

I am an Accountant and i use it for all my clients

Vendor Response

by Cougar Mountain Software on May 26, 2016

Thank You Nick.

I'm a new user and continue to discover great features

Jan 17, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros - ease of use, customer service, exports, choices of report output

Cons - can't view posted batches or journals

5 years experience

Feb 18, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have had Cougar Mountain software for a while and are very happy with the product and customer services.

Used for about 30 yrs. Mostly satisfied.

Dec 02, 2015
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: Easy to customize to different business types.

Support and updates have been somewhat expensive.

great

Nov 30, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Been using Cougar back when we had it in DOS (many years) and has worked great for us!

Darlene Rieger

Dec 06, 2016
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Like the software thus far. Some of the programs could use bigger print both on screen and paper.

Admin

Jul 22, 2009
2/5
Overall

2 / 5
Ease of Use

3 / 5
Customer Support

Pros: Not Sure of anything significant

Cons: Not intuitive at all. Very expensive for support, and you will need support.

Overall: We run a distribution company with about 8-10 routes, and I'm seriously looking into QB Premier. The one thing I know that cougar has better than QB's is their customer specific pricing. But we are looking to go with handhelds on our routes and the software that will communicate with the handhelds and Qb's will handle customer specific pricing.

I use the Denali Payroll and it is very easy to use and the software support people are great !

Feb 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Very easy to learn and easy to use

still learning, but so far it is good

Jan 14, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: I still have a lot to learn

Learn something new everyday and great for the price

Aug 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Easy to use and learn

Pros: Cougar Mountain Denali software was user-friendly and able to access at any level. Very easy to use and the issues has been rectified easily

Cons: Some of the features cost extra money. poor code requires constant updates and can't able to look back at transactions

Denali Review

Dec 16, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: Report capabilities are limited. Would also like to combine accounts for annual budgeting. It is a good value for the money.