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Finix

Reviews of Finix

4.8 (30)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on February 2nd, 2025.
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Pros

  • Great collaboration with the onboarding team and tons of great information on the website that helps use the system.

  • Once we were fully onboarded, our experience has been fantastic. The Finix team is great to work with.

  • The people that work at Finix are fantastic -- always super friendly and helpful, knowledgable and quick to respond, and inclusive when having an event in San Francisco. We love working with Finix.

  • Since then, the Finix product and customer success team have been stellar. My favorite thing about Finix is the fact it feels like Finix is a true partner that is invested in our success.

Cons

  • Without their support it would be challenging to navigate the proper steps.

  • Because we offer our services through Finix, sometimes our product roadmap is limited by what Finix can offer, and we can sometimes have different priorities.

  • Had the enablement process been difficult in the slightest, CharityStack wouldn’t be here today.

  • When we onboarded two years ago, some of their documentation wasn't as thorough as we would have hoped, but I know that is no longer the case.

Showing Most Helpful

Showing 25 of 30 reviews

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Mubarrat C. avatar
Mubarrat C.
CEO
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 10, 2023

"Finix helped us build the foundations of our product"

Overall: I reached out to Finix when CharityStack was just an idea. I didn’t have developers yet and I didn’t have a team. The technical documentation was on point and the implementation process seemed very easy to understand. This enabled me to hire a development team to move fast and get our company up and running. Had the enablement process been difficult in the slightest, CharityStack wouldn’t be here today.

Pros: The fact that I can connect with the Finix support side and get a solution to a question within a day is tangibly helpful. Especially when it comes to building relationships with our customers. Because with Stripe or another payment platform, I’m positive we wouldn’t get that same level of assistance.

Cons: The API docs could be more streamlined and use the formatting/platforms that other API-first companies use. Nothing super critical, but I'm on the Finix documentation pretty frequently and when compared to other companies, I think there's room for improvement.

Alternatives Considered: Stripe
Reasons for Choosing Finix: We really didn’t want to be another fundraising platform building on top of Stripe. That’s what we were really trying to avoid.
Led M.
President
Computer Software, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 2, 2024

"Best with flexible integration."

Pros: Processing payments w/ control, and plenty of options.

Cons: Nothing that i can think of as everything works great.

Alternatives Considered: Stripe
Reasons for Choosing Finix: Their onboarding process was supper simple, and assistance by the onboarding team were always great.
Switched From: Square Payments and Stripe
Reasons for Switching to Finix: Simplicity in integrating the system with your saas, and best part is your getting assistance while talking to human in video call, rather than others where they only except messages from email.

Vendor Response

By Finix Payments on May 8, 2024
Hi Led, Thank you so much for the 5-star review! We're thrilled to hear that you found our onboarding process to be simple and that our onboarding team provided great assistance throughout. Ensuring a seamless onboarding experience for our customers is a top priority for us, and it's incredibly rewarding to know that we hit the mark with you. Your feedback motivates us to continue delivering exceptional service and support to all our customers. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for choosing Finix!
Brad M.
Manager
Consumer Goods, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
August 1, 2024

"A breath of fresh air"

Overall: Again, very good customer support team good portal great pricing

Pros: Very good on boarding team. Pricing is amazing next day of funding

Cons: There was a couple pieces of documentation I’m pretty sure every credit card company would require the same

Switched From: Stripe
Reasons for Switching to Finix: Better customer service, and a great pricing package

Vendor Response

By Finix Payments on August 7, 2024
Hi Brad, Thank you for the kind words! We're thrilled to hear that you found our onboarding team to be very good and that our pricing and quick funding process met your expectations. We strive to provide exceptional service and value, and it's wonderful to know we're hitting the mark. If you have any additional feedback or need assistance with anything else, please don't hesitate to reach out! Thanks again for choosing us.
Darsey D.
Insurance Specialists
Mental Health Care, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 29, 2025

"Finix is the way to go!"

Overall: Working with Finix, and our representative Andrew T., has been a great experience! Finix is responsive and so easy to work with! I wish we would’ve found them sooner!

Pros: Ease of onboarding and communication with Finix has been amazing!

Cons: I cannot think of any cons to list. Finix is a wonderful company to work with!

Carlton V.
CEO
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 21, 2024

"Great up-and-comer "

Overall: Everyone on the team is there to support startups and scaling companies alike

Pros: Highly attentive during on boarding. Flexible with pricing and great on support. The trifecta.

Cons: The payout schedule is monthly instead of daily like Stripe. Their more than makes it worth it.

Alternatives Considered: Stripe
Reasons for Choosing Finix: Pricing and personal account management were the primary deciding factors.
Switched From: WePay
Reasons for Switching to Finix: Their WePay platform was antiquated and inflexible.
Joe G.
Director
Cosmetics, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 18, 2024

"Great fintech UX with awesome customer service and amazing value!"

Overall: Far and away the best payment processor I have every worked with!

Pros: Finix made it easy to switch payment processors from one of the largest bank processors in just one day. Their UX is great and all the headaches of dealing with bank processors was gone in 24hrs. Also, everything easily integrated into our existing e-commerce tech stack. Their team is awesome to work with! Everyone at Finix is young and hungry and excited to be building something better. All of this, and they also offer maybe the best prices out there! Implementing Finix has allowed us to focus on growth and not view payment processing as a liability.

Cons: There was nothing bad but I have to write something here.

Switched From: Elavon
Reasons for Switching to Finix: Big bank payment processors are slow and use outdated technology. Their back office is a mystery and they don't care at all about smaller clients. In fact nobody seems to know what anyone else is doing. Risk audits and hold backs arrive unannounced and it really is one of the greatest burdens on a quickly growing business. Meanwhile, other Fintech processors have poor customer service and don't always like to integrate into existing infrastructure.

Vendor Response

By Finix Payments on April 24, 2024
Hello Joe, Thank you so much for your 5-star review! We are thrilled to hear that you've enjoyed your experience since switching over to Finix. We always strive to provide exceptional service and state of the art technology to our customers and we are delighted to know that Finix is the best payment processor you have ever worked with. We truly appreciate your support. Thank you for partnering with us!
Zachary B.
Owner
Medical Practice, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 22, 2024

"Finix - Great product / Great team"

Overall: My overall experience with Finix has been great, from the onboarding process to development support. The whole team and process have been great.

Pros: Finix allowed us to integrate and take control of payments within our product and swap out our current solution in weeks, not months. This boosted our revenue and controlled our customers' payment experience.

Cons: Nothing—Finix is a great product, and the team pushes out products and moves very quickly.

Switched From: Stripe
Reasons for Switching to Finix: The ease of onboarding merchants through Finix was what made the difference. Additionally, controlling the entire merchant onboarding process was beneficial.

Vendor Response

By Finix Payments on August 28, 2024
Thank you so much for the amazing 5-star review! We're thrilled to hear that our product and team have made such a positive impact on your payment integration process. It's fantastic to know that switching from Stripe to Finix has helped boost your revenue and streamline your customer experience so effectively. Here's to keeping the winning streak going and continuing to support you and your team. If there's anything else you need or any way we can further enhance your experience, please reach out. Thanks again for your support.
Robert E.
Vice President of Operations
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 2, 2024

"AVPMi Integration"

Overall: Great collaboration with the onboarding team and tons of great information on the website that helps use the system.

Pros: The onboarding team was excellent! Product is easy to integrate and works well.

Cons: Nothing, I have yet to see anything to see that is not beneficial.

Alternatives Considered: TSYS Merchant Solutions
Reasons for Choosing Finix: Partnership proposal was more beneficial
Reasons for Switching to Finix: Integration process was difficult and they did not have a backoffice portal for users to access.

Vendor Response

By Finix Payments on May 9, 2024
Robert, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience collaborating with our onboarding team and that you found our API documentation to be a valuable resource for utilizing our system. Providing comprehensive support and resources to our customers is at the heart of what we do, and we're delighted to hear that you've had an excellent experience. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! We appreciate your support!
Jeremiah C.
CEO
Computer Software, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 7, 2024

"Finix is who you should use for payments"

Overall: Excellent. They were able to answer all our questions and get us onboarded very quickly.

Pros: Onboarding and the team they have to help you get to a fully working integration was a delightful experience compared to other solutions we have tried.

Cons: Documentation is great but could be fleshed out more in some details. And whatever javascript is on the documentation page occasionally locks up.

Alternatives Considered: Spreedly
Reasons for Choosing Finix: Team was super easy to work with which was a high priority.
Switched From: Stripe
Reasons for Switching to Finix: looking for better relationship with company up front versus stripe model.
Jeffrey N.
Co-Founder
Retail, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 17, 2024

"Modern cost-competitive payment processing"

Pros: They were very flexible about accommodating our marketplace account structure, provided us a competitive/transparent pricing, support our diverse product offerings, worked closely with us to ensure proper regulatory compliance, and have modern tech that improved our end customer experience.

Cons: Due to our marketplace account structure, we had to work with the Finix team on an extensive underwriting process but in the end this put us in a solid place for our compliance compared to other large legacy processors that don't really care so long-term a plus.

Reasons for Choosing Finix: More modern infrastructure than the large legacy providers
Switched From: Braintree
Reasons for Switching to Finix: Initially switched due to cost but tech ended up being a material improvement as well

Vendor Response

By Finix Payments on May 3, 2024
Hello Jeffrey, We're thrilled to hear about your positive experience and that our technology has not only met but exceeded your expectations! It's fantastic to know that you're saving money while enjoying the benefits of our upgraded technology. Thank you for taking the time to share your feedback and for choosing us. If you ever have any questions or need assistance, please feel free to reach out. We're here to ensure your continued satisfaction and success!
Banning Y.
Business Analyst
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 17, 2024

"Great Product, Great team"

Pros: The Finix platform is exactly what our team needed when it came to payment processing for our customers. The set up, implementation, and user dashboard hit all of our needs due to their ease of use and flexibility when it came to customization.

Cons: Honestly at this point there are no downfalls to my experience with Finix.

Vendor Response

By Finix Payments on May 3, 2024
Banning, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic implementation experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever need anything in the future, please don't hesitate to reach out.
Kathryn M.
Customer Success
Hospitality, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 20, 2024

"Finix is Fantastic!! "

Overall: Really great - we have fun on our calls and the team is always there to assist and troubleshoot whenever necessary. Great product that is clearly improving each and every day.

Pros: The excellent support staff and the seamless UI. It is a great product that makes a lot of sense and is super helpful to our company and team!!! The Finix CS team and our dedicated resources there are also fantastic.

Cons: Very little! At times the compliance KYC checks can be a pain.

chrissy O.
VP of Sales
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 1, 2024

"Finix Makes life easier"

Overall: WE HAVE HAD A GREAT EXPERIENCE AND THEY WOULD BE HIGHLY RECOMMENDED

Pros: EASE OF USE, EASE OF SETUP AND ONBOARDING

Cons: I HAVE NOT FOUND ANYTHING YET THAT I DO NOT LIKE OR FIND USEFUL

Switched From: Stripe
Reasons for Switching to Finix: EASE OF ONOBOARDING, SECURITY OF DATA AND TRANSACTION MONITORING
Valentine J.
Member
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 23, 2024

"Glad We Chose Finix!"

Overall: Overall, we are happy we chose Finix. The onboarding process was smooth, we were able to quickly setup payouts using the API documentation provided and the support team has been phenomenal, especially [sensitive content hidden]. We had some hiccups along the way, but [sensitive content hidden] was very transparent, attentive and responsive. We will definitely recommend Finix and refer other business partners.

Pros: The support team is absolutely amazing! They are professional, responsive and made sure our onboarding process went smoothly.

Cons: We had a few obstacles that could have been prevented with better communication upfront, but even in this case, the support team was there to help us overcome those challenges, every step of the way.

Alternatives Considered: PayPal, Stripe and Trolley
Reasons for Choosing Finix: The product was more suitable than the others considered, the implementation time was faster and the support team was very helpful and knowledgeable.
Nathalie S.
Onboarding Manager
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 19, 2024

"Nathalie Swann - Lunchbox Review"

Overall: My experience has been awesome! Partners are super happy with the sign up process and how easy the platform is to use.

Pros: I love the customer service I get from Finix. Our internal rep., [sensitive content hidden], is super quick to respond to questions/escalation and even their support email is quick to respond and resolve issues.

Cons: I really can't think of much. Everything is very straightforward.

Switched From: Worldpay for Business
Reasons for Switching to Finix: Decision above my head - no idea! Sorry!

Vendor Response

By Finix Payments on April 24, 2024
Hi Nathalie, Thank you so much for leaving us a 5-star review! We are thrilled to hear that you have had a great experience with our customer support, sign up process, and our platform. If you ever need anything else, feel free to reach out to us. We appreciate your support!
Sarah P.
CSM
Government Administration, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 23, 2024

"Incredible User Support"

Pros: The technical customer support is unmatched! Such timely responses and direct communication.

Cons: There is a 40 character minimum. I have not had a bad experience with Finix yet.

Vendor Response

By Finix Payments on August 1, 2024
Hi Sarah, Thank you so much for your review! We are thrilled to hear that you find our technical customer support to be both timely and incredible. Our team works hard to provide top-quality support and it's incredibly rewarding to know that our efforts are making a difference for you and your business. If you ever need anything or have any more questions, please don't hesitate to reach out. We are here to help! Thank you again for your support.
Benjamin W.
Director of Operations
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 1, 2024

"Finix Review"

Pros: Ability to report on the activity of our merchants.

Cons: Sometimes switching between payments/settlements/deposits can be time consuming. Would nice to reference each of the items at the transaction level instead of 3 clicks to get from payment to deposit.

Vendor Response

By Finix Payments on May 3, 2024
Hello Benjamin, Thank you for taking the time to share your feedback with us. We truly value your input regarding the payments and deposits reports. Your experience matters to us, and we're committed to addressing this to ensure a better experience for you and all our customers in the future. We appreciate your support!
Jennifer H.
Co-Founder and Software Engineer
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 30, 2024

"Happy to have found Finix"

Overall: We started using Finix after having difficulties with a very large payment processor. We were able to get started relatively quickly and migrate our integration over to Finix. Working with Finix has been night-and-day better than the prior company. I wish we'd found Finix sooner!

Pros: Finix has a great solution and vastly better customer service than the big competitor we dealt with previously. Basically everything we wanted to do with the "other guys" works with Finix.

Cons: Finix documentation is slightly lacking at times. It remains good enough, but there's room to improve.

Eli R.
CPO
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 30, 2024

"Excellent payment processor and great alternative to Stripe"

Pros: Finix is incredibly easy to set up and use. It offers multitude of customization options and best in class support. For companies looking to monetize their payment processing, Finix is a great option.

Cons: I don't have any cons to share at this moment.

Switched From: Stripe
Kameron B. avatar
Kameron B.
Director of Strategy
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 8, 2023

"Finix powers Beyond into enter the Short-Term Rental Payment Processing industry "

Pros: Over two years ago we decided to move forward with Finix as a partner. With one engineer at the time, we used the Finix Flex APIs in short order to start processing our own payments, replacing a traditional provider we used. Since then, the Finix product and customer success team have been stellar. My favorite thing about Finix is the fact it feels like Finix is a true partner that is invested in our success. They are available via Slack for the hundreds of questions our team has, they consistently release product updates with requests we specifically provide and help us strategize our long-term processing strategy.

Cons: This is less a con about Finix and more the greater payments ecosystem, but we've learned that often getting to the bottom of a specific transaction with traditional payfac can be difficult and time-consuming. When we onboarded two years ago, some of their documentation wasn't as thorough as we would have hoped, but I know that is no longer the case.

Alternatives Considered: Stripe
Reasons for Choosing Finix: Cost
David M.
Founder
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 30, 2024

"Finix review from vertical ERP startup"

Overall: Top notch experience because of the customer service and simplicity of setting up the product

Pros: Straightforward fee structure, simple setup, highly engaged and responsive customer support

Cons: The payments reporting wasn't intuitive at first, but the CS team spent time 1 on 1 with me to explain where to find everything I was looking for

Reasons for Choosing Finix: Cost and ease of implementation, training & support
Jolie C.
Customer Success Manager
Wholesale, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 9, 2024

"Good payment processor that needs some work but has a lot of potential"

Pros: Nice looking dashboard that is for the most part easy to navigate and understand. Card failure codes are more helpful than I have seen on other platforms. Helpful tools for onboarding merchants.

Cons: Setup and configuration could be easier and less dev specific. Searching for individual merchants can be cumbersome since search only works with their numerical IDs. How to resolve failed merchant applications could be made clearer. Finix customer support can also be very hit or miss. Some support agents seem to have very little experience while communication with more knowledgeable reps will often drop off completely with no explanation.

Jonathan R.
CEO
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 18, 2023

"Vertical SaaS should go with Finix as their PSP"

Pros: Easy of integration, Top-notch customer support, and Pricing.

Cons: Originally their reporting but they have made fantastic progress on that front.

Reasons for Choosing Finix: Pricing and flexibility to grow our company with Finix.
Sophie C.
Senior Product Manager
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 2, 2024

"Wonderful people, great product"

Pros: Finix has been super collaborative with our team from the beginning, helping us stand up a differentiated option for payment processing for our industry really quickly. The people that work at Finix are fantastic -- always super friendly and helpful, knowledgable and quick to respond, and inclusive when having an event in San Francisco. We love working with Finix!

Cons: Because we offer our services through Finix, sometimes our product roadmap is limited by what Finix can offer, and we can sometimes have different priorities. The most critical needs are covered, and when this does come up, the Finix team listens to us and shares as much information as they can about next steps /plans.

Steven T.
Head of Engineering
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 8, 2024

"A+ Customer Support"

Overall: Once we were fully onboarded, our experience has been fantastic. The Finix team is great to work with. We love Finix's ACH features and pricing.

Pros: The Finix team has great customer support. We love working with them in Slack to solve things together.

Cons: The time to onboard was longer than anticipated.

Switched From: Stripe