--- title: "Gather Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gather the right BIM solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/200215/Gather/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-08" --- Gather 4.9 (39) [View alternatives](https://www.capterra.com/p/200215/Gather/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 8th, 2026 # Reviews of Gather Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews TJ Tom J Owner Licensed Funeral DirectorConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Gather allows me to cross reference my revenue, my case reports and my individual client needs in a smooth, innovative cloud-based way that I can operate from my home, my office, my cell phone, no matter where I need to be.“ July 31, 2024 JS Jena S Office Manager, Funeral Director ApprenticeHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the showroom with photos of merchandise and also the way we can discount items, modify prices, add notes, and the ability to add "one-time" items.“ November 3, 2022 ME Michael E Funeral DirectorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Their graphics and interface are easy to use and look great.“ March 22, 2025 JB Joseph B Licensed Funeral DirectorIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Gather was our favorite by far: it is user friendly (even for our technologically-challenged team members); the Gather website seamlessly integrates with the software; our families LOVE the ability to collaborate with the funeral director in charge with writing obituaries, assigning tasks, inviting other helpers, and other awesome integrations made available to them; Gather's mobile-friendly app allows our staff to have access to everything in the palm of their hand - and it is also very intuitive and user-friendly; and the support team, chat feature made available to client users, and overall attentiveness to our needs has been exemplary.“ February 7, 2023 ## Showing most helpful reviews Showing 1-25 of 39 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Family Care Specialist Used the software for: Less than 1 year ### "Gather is great at organizing and accessing information and helping our clients" May 5, 2026 5.0 I deeply appreciate the team behind Gather. I can tell that they pour themselves into this product and are consistently working on it. I can tell that they are focused on ease of use as well as letting us access the information, reports, and other details that we need. I am grateful for how easy it is to connect with someone on the team that can answer my questions any time I am trying something new, etc. Pros Gather is easy to use. After learning about the basics, I have quickly expanded my knowledge on it and have been able to make custom changes for our funeral home on the system. Gather makes it easy to manage our clients' documents, too. We have a couple of locations, and I am able to access the information on both with ease, and that helps our team collaboration. Everyone can stay on top of all of our cases as needed. Lastly, any time that I do have a question, customer support is easy to access and I receive responses and answers quickly. Cons I wish I could tweak the the aspect ratio for our different log-in screens. I wish I could scroll across the various recent cases without having to scroll down to see the side scroll bar. This is a tiny thing, I know. Also, I wish that the caskets had other personalized tags we could add to them. Review Source R Reviewer Funeral Director Used the software for: Less than 1 year ### "Confidently Switching to Gather" December 18, 2025 5.0 My overall experience with Gather has been exceptional. After losing our old funeral software program, the team made the transition seamless. \[sensitive content hidden\] were incredibly responsive, supportive, and patient, helping me learn a new web-based program quickly and efficiently. Even as I continue learning, I feel confident knowing they’re just a call away. I highly recommend Gather to anyone considering a change. Pros What I liked most about Gather was the easy navigation of the program and the team’s helpful, patient support throughout the learning process. Cons Learning to navigate and fully understand all the features of a new web based program took time, but the team’s support made it manageable. Review Source R Reviewer Funeral Director Used the software for: Less than 1 year ### "Very Satisfied, Super Excited!" December 8, 2025 5.0 Each interaction we've had with our team has been not only upbeat and enjoyable, but also informative and productive. Pros We are in the process of switching over to Gather from another provider and the customer support we have received thus far has been incredible. We have an excellent team who are each on the ball and very communicative. The Gather platform itself has beautiful customization and is so easy to navigate. The online showroom is a favorite already. We are beyond excited to be fully integrated! Cons No legitimate cons so far. They're continually growing and adding more options to the customization. Review Source R Reviewer Funeral Director and Owner Used the software for: 1-3 years ### "Very good & innovative program - Great Customer Service" June 4, 2024 5.0 Overall experience has been really great. Nice folks, customer service, updates....all really good. Pros Technology, After care tasks, Family involvement Cons It does take a little bit of time to get used to the newer format, but be patient and you will really come to appreciate the overall experience Review Source R Reviewer Owner and Funeral Director Used the software for: Less than 1 year ### "Gather is Awesome!" March 20, 2024 5.0 Fantastic! It is easy to use, full of great features and family-focused! Pros I love nearly every feature that I have encountered so far but some of my favorites include, single point of entry, the AI obituary assistant, and collaboration features. Cons If there is something that I like least I suppose it would be that Gather does not interface with my answering service. Review Source R Reviewer Funeral Counselor Used the software for: 3-5 years ### "Gather and Dopkins" September 1, 2022 4.0 Over all I could not be happier working and using Gather. Each and every representative from Gather has always treated me respectfully and have listened to me and my ideas. I love use Gather and would like to in the future. However, when we were first working with Gather it seemed to me that we were treated differently especially seen in how if things did not work right or we had a request for a change that change would happen. Yes, Gather has grown since then but by then the expectation was that is how we would be treated. But for me that has not tainted my experience. Pros Over all the ease of using Gather has improved and has always been easy to use. The formatting of the program and the user interface provides that easy use. It is customizable within certain parameters which has allowed me to make things easier for my self and my colleagues. Cons It is difficult to have families use it remotely. Not 100% sure why but many families either do not understand or get lost. Often families and I go over Vital Statically Information over the phone and they can answer all the same questions that they did not remotely. The user interface is the same for myself or a family member and that I think is preventing an easier time for families using Gather remotely. Review Source R Reviewer Funeral Director Used the software for: Less than 1 year ### "We love Gather" March 21, 2023 5.0 Our bookkeeping will be much more organized with gather and working with families that dont live here will be 100000 times easier for us. Pros We love the accessibility of gather and the ability to work remotely and have families help us from outside the funeral home as well. The card reader is also a god send. We are over the moon about it calculating the fees for us and how easy it was to use. Cons So far the only issue we have had is getting our old data (1996-on)into the system. It is also seems to have a bit more than we really needed being as we are a smaller firm but I'm grateful that we can customize pretty much everything to make it work for us. Review Source R Reviewer Office Manager, Funeral Director Apprentice Used the software for: Less than 1 year ### "Everything in ONE place is amazing!" November 4, 2022 5.0 Our initial experience with Gather was so wonderful. Then, we had a few weeks with no replies which was frustrating. Our case manager was on vacation (well-deserved) but we didn't know that and then took on a new role. We have a new case manager who is also wonderful and helpful. The chat feature ALWAYS results in help within a few minutes and I so useful. Pros I like that we can place all information in ONE place as well as use ONE place to enter billing items. I like the showroom with photos of merchandise and also the way we can discount items, modify prices, add notes, and the ability to add "one-time" items. Cons We prefer military time for TOD. That is how it's communicated to us and how we enter it into the state database as well as for the crematory. We also prefer to have the SSN unlocked as a default in the death certificate area. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Simply The Best " June 22, 2022 5.0 I enjoy gather cause they aren’t stagnant, they are always looking for ways to improve their product and listen to their customers to see how they can improve. Having funeral directors on their team helps with the product to make sure everything they are doing is needed for the funeral director to make my life easier and families happier, Pros Everything! From the data input anywhere, case management, sending forms to be signed electronically, the live-streaming, my website is amazing and they did it. Also their customer service is simple amazing! Cons I can’t think of any cons yet. Maybe loading time but I’m sure that’s the internet on my end. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Gather is Great" June 2, 2022 5.0 My overall experience with Gather is Terrific. \[SENSITIVE CONTENT\] has taken time to develop a Platform that is easy for the public and funeral professionals to use. His Team that helps train and then assist is wonderful. Everyone at Gather understands that They work for the grieving families, not the funeral homes. I feel Gather is more of Partner. Pros the Gather Platform allows our funeral home to assist families create a beautiful online presence of their loved ones. Our Funeral Home has been able to reduce employee time per funeral and improve performance. We continually find new ways to "Use" the Gather Platform to improve customer service and employee satisfaction in helping families. Cons There really are no down sides to Gather. The Team that assists you with issues will listen and find a way to solve any concerns. Review Source R Reviewer COO Used the software for: 3-5 years ### "More Then A Software Company" July 14, 2022 5.0 I will have to admit that at first it was the software capability that pushed me to reach out to Gather. After my first interaction with Gather I realized they are so much more then just a "Software Company." They truly embody what funeral service is all about, and that is to serve families. I can't say enough great things about Gather and their team! They are an absolutely amazing group of people that will do anything to help others! They go above and beyond for us every single time! Pros I love the ease of use of the Gather software. It is a program that is very user friendly for our team and the families we serve. Along with it being user friendly, the software is always changing and getting better. Gather is always striving to make their program better and that is just one of many things that make them so great! Cons I really can't say there is anything that I dislike about the software. There is obviously things that we ask about changing or editing within the software, but any time we do the team at Gather is always ready to listen and do anything to make it right to fit our needs. Review Source R Reviewer Owner Licensed Funeral Director Used the software for: Less than 1 year ### "Gather Success Story!" August 6, 2024 5.0 As New Owner of a high-volume funeral home group you need to be able to collaborate and work with a team that is modern and progressive, while the same time, honoring traditions, and the taste fullness of the ways of our industry. Working with all the folks at Gather, we have meticulously designed and updated software management program for our firm. That means the needs of all sides and facets of our services. Gather is constantly improving the services they render to their clients just as we are as a Funeral provider, they truly believe in the mutual understanding of succeeding together. Pros The things I’ve enjoyed the most about Gather is the case management software, our firm operates a large cremation service, as well as a standard traditional funeral service, and a livery service for embalming, transfers, and more! Gather allows me to cross reference my revenue, my case reports and my individual client needs in a smooth, innovative cloud-based way that I can operate from my home, my office, my cell phone, no matter where I need to be. Cons I’ve had no issues with Gather, and have continuously referred it to my colleagues Review Source R Reviewer Managing Funeral Director Used the software for: 1-3 years ### "Second to None" November 4, 2022 5.0 I'm a huge fan and recommend them to other funeral homes all the time! Pros I am a huge fan of collaborating with families as much as possible. Giving families as much control as possible is essential to their overall satisfaction throughout the experience. The fact that families can use Gather for all their needs, at need and aftercare, is incredible! Cons I understand Gather will do custom reports, and have them emailed monthly. I wish this was built into the reporting tab for me to do myself. Specifically, it would be ideal to be able to sort by case types and see specific types of data in the revenue report. Review Source R Reviewer Chief Operating Officer Used the software for: Less than 1 year ### "Gather Software" May 20, 2024 5.0 Excellent. All staff find the system easy to use and management finds the data easy to obtain and follow. Pros They software was easy to set up, easy to train staff and has been very easy to implement with out team. Cons Monthly payments needed to be associated with a credit card initially but we have not been able to set up ACH payments. Review Source Robbie H. CEO Used the software for: 1-3 years ### "Great software, easy to use, intuitive, well designed" August 9, 2022 5.0 Pros Cloud based, Remember page, integration with website and live streaming, online case management Cons Reporting capabilities and accounting integration could be improved. Review Source R Reviewer Office Administrator Used the software for: 3-5 years ### "Excellent Customer Service" February 24, 2023 5.0 I've recently started using gather thru our company. I'm very pleased with the helpfulness of your staff. \[sensitive content hidden\] was amazing to work with. She was very nice and patient teaching me how to use gather. Pros Gather is user friendly and very helpful staff members. Cons It would be nice to have more themes offered. We live in a rural community. Farming , hunting and different outdoor themes would be nice to have as a feature. Review Source R Reviewer Business Manager Used the software for: Less than 1 year ### "Gather Software Pre-Review" August 27, 2025 5.0 Overall, the team at Gather has been professional, respectful, extremely patient and extremely helpful. Gather provides not just brief answers but thoughtful explanations and detailed descriptions of various steps including videos when appropriate. Having the opportunity to use the system and be hands on long before we go live seems to be setting us up for success. Pros We are not yet using the Gather product, but I am impressed with the set-up process that they have in place. It requires our involvement every step of the way and I am anticipating a smooth transition when our system is ready to go live. The team has been incredibly patient with us, accepting revisions and adjustments as each piece is put in place. I like that we get to 'test' each feature and each document and give feedback and ask for tweaks as we go along. The playbook is very helpful, providing a weekly check in of where we are in the process and what has been completed vs what steps are next. I am looking forward to our first team training to even more in-depth guidance. Cons The themes for the website Memory pages seem a little cartoonish and there are not as many options as we are used to. The Workflows are taking some getting used to. It is quite different for us and feels a little awkward (we are not fully functional yet so have not actually used this in the manner it is intended). Review Source R Reviewer Funeral Arranger Used the software for: Less than 1 year ### "Excellent Customer Service" September 18, 2025 5.0 The Gather product is easy to use and has a lot of bells and whistles. The staff has been easy to work with. Pros My customer support team is extraordinary. \[sensitive content hidden\] is exceptional. He takes what I am saying and understands what I mean. It is a rare talent and I value him greatly. Cons I am not able to get a list of requested fixes and estimated completion dates. Because of this, I have to request a fix multiple times. Review Source R Reviewer Funeral Director Used the software for: Less than 1 year ### "All in one software" March 24, 2025 5.0 Wonderful so far. Our families are much more interactive with our website since using Gather and we have had very positive feedback. Pros Gather is all encompassing. Before switching to Gather, I had roughly 5 or 6 vendors I was paying separately, whose tasks could all be done within Gather. I was greatly relieved to have everything under one roof. I had been looking for this solution for years. Their graphics and interface are easy to use and look great. Cons The transition to new software is never fun, and that was hard, but Gather was with us every step of the way and guided us through it. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Custom and Communicative " January 16, 2025 5.0 We love the product and are reassured that the product is customizable for us. We are glad we switched! Pros Ease of access for the entire team, aids in communication through being able to check off tasks. Cons Delays in response to questions through email. Phone team is great, but they also defer to your "team" through email or phone that can be hard to reach. Review Source R Reviewer Corporation Secretary and Co Owner Used the software for: Less than 1 year ### "Love Gather, you will too!" August 26, 2024 5.0 It has been wonderful. Everyone I speak or chat with is pleasant, and they are always willing to help, even if what I am asking is silly. Pros I like having case information on all my devices, wherever I am. I also love the beauty of our webpages and how case information populates them automatically. We have entered our pre-needs and are working on integrating with Homesteaders, which is a bonus. It is so lovely to be at home and see the pre-need information; it saves trips to the office. I also love that Gather is constantly innovating and adding more features without raising costs. Cons I wish I could add more than one video on the remember page. Sometimes, we have a Tukios tribute video and a video recording. I also do not like that the service times change according to time zone. This has tripped up several families, and I now have to add a note below the service information that states the service time and that it is Pacific time. It's just one more step, if the time just displayed as the time zone the service is in there would be a lot less confusion. Review Source R Reviewer Licensed Funeral Director Used the software for: Less than 1 year ### "Superior Funeral Home Case Management Software" February 8, 2023 5.0 Our favorite aspects that make our experience with Gather so positive include the family collaboration, ease of contract creation, and the new, upcoming FTC requirements compliance. It has been one of the best decisions we've made, choosing Gather to partner with us as we continue to serve families as a leader in our market. Pros After exhausting our research for a case management software after decades of handling it in paper/carbon copy/typewriter only, we decided to take a trial run with three different companies. Gather was our favorite by far: it is user friendly (even for our technologically-challenged team members); the Gather website seamlessly integrates with the software; our families LOVE the ability to collaborate with the funeral director in charge with writing obituaries, assigning tasks, inviting other helpers, and other awesome integrations made available to them; Gather's mobile-friendly app allows our staff to have access to everything in the palm of their hand - and it is also very intuitive and user-friendly; and the support team, chat feature made available to client users, and overall attentiveness to our needs has been exemplary. Cons While we are completely satisfied with the software as it stands, we've been assured that Gather is constantly working to serve funeral directors with their growing needs. We mentioned that integration with ASD is something that would be extremely useful and \[sensitive content hidden\], told me he is making it one of his priorities to see if such an integration is possible. We haven't found any faults with the software or the support team. Review Source VR Verified Reviewer Office Admin Used the software for: Less than 1 year ### "Excellent Company" July 11, 2023 5.0 The ease of use is absolutely wonderful. From entering the client's information to using the AI Obituary generator to posting online and the family then being able to go back and look at what people have uploaded. Pros Gather is a wonderful company to work with. We had a deadline to meet for our website and we had been looking at other case management systems. They were able to accommodate us in a timely fashion and redo an antiquated homegrown website. We are still in the process of transitioning but the chat feature is wonderful for when you have a question but not want to email. Cons At the time of this review, they are not connected to ASD and the firm we do our accounting with. Review Source R Reviewer Funeral Director/Owner Used the software for: Less than 1 year ### "Still new " January 6, 2023 5.0 Pros Ease of use, usability on my phone or any other device Cons Would love to have it talk to ASD and to deliver emails or other advertising materials by an email notification. Review Source R Reviewer Assistant Funeral Director Used the software for: 3-5 years ### "If you are not using Gather, you need to be!" August 1, 2022 5.0 The team at Gather is so helpful and very quick to respond to anything that you might need. They make my job that much easier to do because of the quality service they provide. Pros Gather makes everything so easy to navigate and use that it will make you wish you started using it sooner. Cons The only thing that I can think that could be done differently is to have the place of death field auto populate that information into other fields that correspond so that it doesn't have to be entered multiple times. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.