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DSM Tool

Reviews of DSM Tool

2.7 (12)
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Pros

  • Great for importing products and monitoring prices on supplier websites. It can automatically adjust the selling price on your store if the price changes on the supplier website.

  • Great tool for monitoring supplier website prices.

  • I used the DSM bulk import tool which was pretty useful as it allows you to import lots of products at once. In my case, I was uploading 50 products at once.

  • The customer service is much better than some widely used alternatives. They responded faster than some of their competitors and with solutions at the first response.

Cons

  • Its purpose is to prevent your listings from being removed by eBay. Unfortunately, in my experience, this feature failed multiple times, resulting in the removal of my listings from eBay.

  • The product import tool has encountered numerous bugs, and one particularly frustrating issue is the delay when adding or removing images.

  • Charged incorrectly and when you cobtact them they blame on customers.

  • Integration is broken, customer service is rude and unethical.

Showing Most Helpful

Showing 12 of 12 reviews

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adam S.
owner
Cosmetics, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 15, 2021

"Review"

Overall: DSMtool simply makes dropshipping nightmare world into a easy streaming online business with full potential of growth, thank you and thank you to the service team and [SENSITIVE CONTENT HIDDEN] for helping with teaching over the tolls functionality :)

Pros: the auto paste functions with autmatic filling out address

Cons: some functions not working at the moment due to maintenance

Oliver C.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 25, 2021

"Great inventory management solution"

Overall: no software is perfect - that being said DSM Tool consistently provides one of the greatest ROI in my toolkit. User of 2+ years

Pros: - good customer service - does what it's supposed to - easy to set up user accounts for VAs - inexpensive all-in-one solution

Cons: - good (not great) customer service - inconsistent price tracking (at times) - inconsistent in/out of-stock

Marko C. avatar
Marko C.
Implementation Consultant
Information Technology and Services, Self-employed
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
May 23, 2023

"Not As Reliable As I Hoped It Would Be"

Overall: Basic features work but it is not that easy to use due to constant bugs. What was really disappointing is the VERO Protection System which did not work in my case and resulted in few of my listing getting removed from eBay.

Pros: The bulk import tool and rapid lister provide the option of importing products from Aliexpress or other suppliers directly to your eBay store. This feature saves a significant amount of time during the product import process. Additionally, it offers the capability to monitor prices from your suppliers and automatically update your eBay selling prices accordingly.

Cons: The product import tool has encountered numerous bugs, and one particularly frustrating issue is the delay when adding or removing images.Moreover, VERO Protection System, which is meant to identify trademark and copyright issues with the imported product, does not function effectively. Its purpose is to prevent your listings from being removed by eBay. Unfortunately, in my experience, this feature failed multiple times, resulting in the removal of my listings from eBay.

Oton P. avatar
Oton P.
Sales Manager
Internet, Self-employed
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 7, 2023

"Great tool for monitoring supplier website prices"

Overall: Overall, this tool was very useful for monitoring supplier prices and prices of my listings on eBay.

Pros: Great for importing products and monitoring prices on supplier websites. It can automatically adjust the selling price on your store if the price changes on the supplier website.

Cons: VERO protection system for eBay does not work that well. It blocks some generic products from being uploaded, but some of the products I listed were not flagged by DSM and eventually got removed by eBay.

Mumemar L.
Director
Retail, Self-employed
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
4.0
Customer Service
5.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
August 31, 2022

"Tried as an alternative. Not found reliable although its alright"

Pros: The customer service is much better than some widely used alternatives. They responded faster than some of their competitors and with solutions at the first response.

Cons: Lister doesnt work properly. Tracking conversion process is so inefficient.

Reasons for Choosing DSM Tool: Price!
Switched From: AutoDS
Reasons for Switching to DSM Tool: Because of AutoDS's appalingly bad customer service
bashar B.
owner
Retail, Self-employed
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
December 6, 2021

"be aware from those scammers, the worse customer service with payment and cancellation "

Overall: they will never solve your problems with their software gliches and when you ask for refund , they will rejected becuase of their cancelation terms , dont trust this software on yearly bases and they have the worse customer service once it comes to your money specially their theif employee artem.

Pros: this software doesnt sync in proper way from ebay , when i reched out for a refund after i purchased a yearly plan, they rejected to refund me , after one year they charge my bank account i reached them out again and i asked to get refunded and cancel their subscribtions , their employee yana told me they can do it if the renew happened with 72 hours and i told her its less than 3 hours , then artem reach out to me and rejected the refund again

Cons: stay away from those scammers , their software has problem with syncing and once they get your bank info its really hard to cancel with them and they will keep charging your credit card for ever , be aware and stay away

Reasons for Switching to DSM Tool: their bad customer service with cancelation
Robert C. avatar
Robert C.
Development Manager
Information Technology and Services, 5,001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
3.0
Features
2.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
June 7, 2023

"Ok for bulk product import but a bit slow and buggy"

Overall: This is a good tool for importing products from Aliexpress to eBay. However, I often ran into some errors and had to reupload products from Aliexpress to DSM Tool.

Pros: I used the DSM bulk import tool which was pretty useful as it allows you to import lots of products at once. In my case, I was uploading 50 products at once.

Cons: The tool is a bit slow and buggy sometimes. Also, it automatically blocks the import for some products due to trademark issues. I guess this can be useful but in my case it was blocking some generic products as well.

Doris R. avatar
Doris R.
Communications Specialist
Food & Beverages, 5,001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
2.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
June 7, 2023

"Useful tool for importing Aliexpress products to eBay"

Overall: This is a good tool for importing products from Aliexpress to eBay. However, I often ran into some errors and had to reupload products from Aliexpress to DSM Tool.

Pros: Rapid lister works pretty well and it’s simple to use. It allows you to quickly import products from Aliexpress to your eBay store and bring over the images from the original Aliexpress listing.

Cons: When importing products, it will automatically bring over the images from the original listing. Some of those images have watermarks so you need to remove them manually. For some products I needed to upload custom images which was a bit tricky as errors would often occur during the import.

Adnan K.
Software engineer
Computer Software, Self-employed
Used the software for: I used a free trial
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 25, 2022

"Worst customer service"

Overall: Worst experience.

Pros: Software seems fine to me and was intetested in the product since they charged me incorrectly and blame customer for it. Never wanted to use product of these people.

Cons: Charged incorrectly and when you cobtact them they blame on customers

Faheem D.
Director
Sporting Goods, 1-10 employees
Used the software for: I used a free trial
Overall Rating
1.0
Ease of Use
1.0
Features
1.0
Reviewer Source
Source: Capterra
December 16, 2020

"Scam Company"

Overall: Very Bad - Unprofessional Rude Customer service- SCAM SCAM SCAM

Pros: I registered for free membership soon after few days I started to notice so many errors in the monitoring. I contacted to cancel - no reply ..... after one month charged me through Paypal. Contacted again through Web chat (the only way to talk to these people) no satisfactory replied.- Reported Paypal Fraudulent Transaction. Beware this is s SCAM ..

Cons: A software full of Error- Rude Unprofessional People - SCAM Company

Christopher P.
Manager
Management Consulting, Self-employed
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
2.0
Customer Service
1.0
Features
3.0
Value for Money
2.0
Reviewer Source
Source: Capterra
December 9, 2020

"Scammers"

Overall: If you like a company taking advantage of their customers, you’ve found the right company!

Pros: It’s platform to utilize price changes even though, the prices changes didn’t occur until several minutes later when I’m already losing in profits.

Cons: Letting my account go! I tried for about 6 months to cancel my service and they charged me those FULL 6 months with no reimbursement..

Reasons for Switching to DSM Tool: Customer service was a joke at dsm
Ludwig M.
Manager
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
2.0
Customer Service
1.0
Features
3.0
Value for Money
1.0
Reviewer Source
Source: Capterra
May 27, 2020

"DSM Tools is probably an SCAM"

Overall: This is not only the worst tool you can get for dropshipping (it does not work at all, basically and scam) but also customer service is very unprofessional and unethical, beware with their plans the webpage in intentionally tailored to be deceitful and get you to sign for a one year plan, any other tool is better than this.

Pros: didn't find this tool useful at all, any other option out

Cons: Integration is broken, customer service is rude and unethical