# SurePoint Practice Pro Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SurePoint Practice Pro Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more.

Source: https://www.capterra.com/p/200358/SurePoint-Practice-Pro

---

# 

 SurePoint Practice Pro Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SurePoint Practice Pro

## What is SurePoint Practice Pro?

SurePoint Practice Pro (formerly ZenCase) is the modern legal practice management solution built for firms of every size. It unites matter management, workflow automation, and collaboration in one platform to help firms scale quality across matters, reduce administrative burden, and deliver consistent client outcomes. Attorneys gain clear next steps, faster drafting, and AI-powered time capture that ensures billable hours aren’t lost. Administrators streamline billing prep and onboarding with reusable templates, while finance leaders benefit from cleaner data, smoother invoicing, and integration with SurePoint Finance solutions. With centralized firm knowledge, embedded legal intelligence, and a secure client portal, Practice Pro empowers law firms to operate smarter, improve profitability, and thrive in a rapidly changing legal market.

## What is SurePoint Practice Pro used for?

[Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/)

Top alternative

Featured

Overall rating

Based on 31 user reviews

Reviews sentiment

Positive

94%

Neutral

3%

Negative

3%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SurePoint Practice Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://surepoint.com&name=SurePoint Practice Pro)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SurePoint Practice Pro

4.5 (31)

VS.

[4.4 (286)](https://www.capterra.com/p/140815/Filevine/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (31)

Ease Of Use

4.4 (285)

Value For Money

4.9 (17)

Value For Money

4.2 (216)

Customer Service

5.0 (25)

Customer Service

4.3 (258)

## SurePoint Practice Pro alternatives

[4.7 (524)](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (790)](https://www.capterra.com/p/115613/MyCase/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,725)](https://www.capterra.com/p/105428/Clio/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (194)](https://www.capterra.com/p/2589/Tabs3-Billing/reviews/)

Starting price

$89.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/200358/SurePoint-Practice-Pro/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Time Tracking

4.7 (24)

37.50% of 24 reviewers that rated this feature as important or highly important

Measure and track time including hours worked and paid time off (PTO)

Billing & Invoicing

4.6 (21)

42.86% of 21 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Document Management

4.3 (19)

57.89% of 19 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Legal Case Management

4.6 (16)

37.50% of 16 reviewers that rated this feature as important or highly important

Systematic approach to handling legal cases, matters, or projects within a law firm or legal department

Task Management

4.3 (15)

46.67% of 15 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Case Notes

4.6 (12)

25.00% of 12 reviewers that rated this feature as important or highly important

Access and track notes regarding case activities and updates within case files

SurePoint Practice Pro 53 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track billable hours and/or non-billable expenses for work performed

Track the list of items required to be billed/invoiced to clients

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Track and manage schedules and meetings via an integrated calendar

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Access and track notes regarding case activities and updates within case files

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Search and check for conflicts of interest or statutes of limitations

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Specify or track the date/time a project, task, etc., is due for completion

Manage and maintain a detailed record of information and updates associated with each court case

Automated or logic-based workflows that assist in the creation of electronic documents

Scan, move or upload electronic files within the software's repository

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Monitor and record expenses such as purchases or charges incurred

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Systematic approach to handling legal cases, matters, or projects within a law firm or legal department

Track employee and task times using internet connection

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create, manage and track all task activities and progression

Track the status and progress of tasks

Set up connections to third-party platforms to improve business processes

Log and record hours worked and costs spent to assist in billing and invoicing

Measure and track time including hours worked and paid time off (PTO)

Manage bookkeeping for client trust accounts

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (31)

4.3

Based on 31 reviews

## Pricing

Value for money

4.9 (17)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.9 (17)

4.9

Based on 17 reviews

## Integrations

[

Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

OneDrive](https://www.capterra.com/p/161304/OneDrive/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Box](https://www.capterra.com/p/148766/Box/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

NetDocuments](https://www.capterra.com/p/225425/NetDocuments/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (25)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (25)

5.0

Based on 25 reviews

## User reviews

Overall rating

4.5

Based on 31 reviews

Filter by rating

5(20)

4(9)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

JF

Jennifer F.

Legal Administrator

Law Practice

### "Goldenberg Heller & Antognoli, P.C."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 19, 2024

Our experience has been very positive from the initial conversion to going live to full product use. The support response on any issue is very timely.

Pros

Very user-friendly. Outlook integration for time entries and the option of emailing statements with a credit card link make client payments very timely

Cons

Not being able to have more than one revenue category for payments. Can't have payments post to more than one practice area.

Switched from

[Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)

To better integrate billing and accounting programs and to have access to more electronic billing.

Alternatives considered

[CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)

[SurePoint](https://www.capterra.com/p/135156/SurePoint/)

Reasons for choosing SurePoint Practice Pro

Ease of use, QBO integration, and electronic billing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Michon M.

Accounting Supervisor

Legal Services

### "Great Program!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 19, 2024

Pros

ZenCase is definitely a time saver and very user friendly!

Cons

We're only able to have one Trust/Operating account tied in.

Switched from

[PCLaw](https://www.capterra.com/p/228264/PCLaw/)

We mainly switched due to the lack of customer service.

Alternatives considered

[Perfect Practice](https://www.capterra.com/p/21729/Perfect-Practice/)

Reasons for choosing SurePoint Practice Pro

We chose ZenCase because of what the program offered for the lowest price.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RL

Roxie L.

Paralegal

Legal Services

### "Very User Friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 5, 2024

Pros

Very user friendly! Great way to manage time, expenses and invoicing.

Cons

We do not use an integrated document management and I think that would be beneficial for me!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DR

Dan R.

Partner

Law Practice

### "A 45-day review of ZenCase."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 4, 2024

I have only been using the program for about 45 days, but overall I have enjoyed the program.

Pros

I like the ease of looking up matter numbers, and of entering time for each matter. The report functions are also relatively intuitive and helpful for goal tracking.

Cons

The layout is a little different than what I am used to, but I am adjusting to it. I understand there were some struggles in migrating from our prior time-entry program to ZenCase, but I was not directly involved in that.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CN

Cathy N.

Attorney

Law Practice

### "Convenient and Useful"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

March 4, 2024

Pros

Zencase is a convenient and modern way of inputting time. By far, the best feature is the ability to input time without needing to be connected to a remote server.

Cons

I wish there were an ability to pre-set some of the most used features for time entries, including setting matters to default as billable. That would be a great tip!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RG

Rebecca G.

Paralegal

Law Practice

### "ZenCase"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 16, 2023

Overall my experience with ZenCase is great for what I need it for.

Pros

I like the billing part of this software as it is very easy to use and easy to track your time

Cons

There isn't anywhere to keep track of upcoming deadlines and places to put reminders.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 17, 2023

Hi Rebecca, Thank you for your review of ZenCase. For tracking deadlines, we suggest you use the "Tasks" feature of ZenCase. Since a task needs to be associated with a matter, you could create your own " Rebecca's projects" matter or the like, if not associated with a client or firm case.

SF

Sherry F.

Billing Manager

Law Practice

### "Love the Efficiency!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 31, 2022

Zencase has been so easy to work within. Users can easily maneuver around the software so the learning curve is minimal. Also the Customer Service is great.

Pros

As Billing Manager, their ease of billing is so refreshing. I am able to create prebills based on specific filters such as Matter Manager, billing type, matter type, etc. I no longer have to print out prebills, I can create them and the Managing Attorney can go through them within Zencase and make any necessary changes and mark them as approved. When the invoices are ready to be finalized, with a click of a button all the expense back-up is attached at once. That is Awesome! Zencase has saved me Hours of time searching for and attaching expense documents to my bills so invoices get out the door quicker, and money comes back in quicker. A great improvement for Cash Flow.

Cons

I have no Cons about this software. It has made monthly billing easier, faster, and more efficient. If issues happen to arise, The Customer service team can be reached via Chat, and respond almost immediately.

Switched from

[Expert Sierra](https://www.capterra.com/p/167910/ADERANT-Expert-Sierra/)

Expert Sierra was very difficult to work within. Too many windows and places to go to find the data you needed. Our Firm was looking for something more user Friendly, that could make all users more efficient with less time spent searching for or updating existing information.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 1, 2022

Hi Sherry! We are glad that ZenCase has made your work easier and more efficient!

CL

Candy L.

Firm Administrator

Legal Services

### "Wonderful Case Management Program "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 23, 2022

ZenCase is a pleasure to work with, They are always looking/finding new ways to improve their product and love customer feedback. They want their software to work the way your firm works.

Pros

ZenCase is user friendly, Customer Service is A+, Everything is at your fingertips. Great search/filter capabilities. The Billing/Invoicing in ZenCase has helped our firm tremendously. The BEST part is that your expense backup/receipts gets attached directly to the back of your firms invoices, NO having to go search for documents which is very time consuming. ZenCase has helped with time management in our billing department.

Cons

N/A-When we do experience issues- Support is extremely fast to fix.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SJ

Shantel J.

Paralegal

Legal Services

### "Best legal siftware I've used in over 20 years in the industry!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 19, 2022

I have thoroughly enjoyed using ZenCase. Like I said, this is the best software I've used in this industry (there have been many). It is the easiest to learn, easiest to maneuver, and the functionality and capabilities are exactly what a law firm needs to succeed.

Pros

All of the capabilities it has to keep my files organized and keeps me organized and on top of deadlines. It's extremely user-friendly. Works well with Netdocs. When the merging functions as it should, it is extremely handy for drafting documents.

Cons

Too many issues with merging documents. Once that is fixed, this will be golden!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 23, 2022

Thank you for your feedback and review, Shantel! We hope to continue to make you more productive as we add new features to ZenCase.

KD

Katherine D.

Paralegal

Legal Services

### "Game Changer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 19, 2022

Time management of documentation and the integration with other Microsoft products really is phenomenal.

Pros

The features ZenCase are a game changer. This product far outweighs any other case management product I have used in my career as a Paralegal. Ease of use after the initial understanding of the product capabilities is extraordinary.

Cons

Nothing really comes to mind at this time as any issues have been resolved within the year I have been using the product. They are constantly trying to improve it and make it better.

Switched from

[CaseMap+ AI](https://www.capterra.com/p/35995/CaseMap/)

New firm

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/200358/SurePoint-Practice-Pro/reviews/)

## Top-rated software of 2026

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Popular comparisons

[Clio vs SurePoint Practice Pro](https://www.capterra.com/compare/105428-200358/Clio-vs-SurePoint-Practice-Pro)[LEAP vs SurePoint Practice Pro](https://www.capterra.com/compare/147413-200358/LEAP-vs-SurePoint-Practice-Pro)

[8am MyCase vs SurePoint Practice Pro](https://www.capterra.com/compare/115613-200358/MyCase-vs-SurePoint-Practice-Pro) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)