# Florence eBinders Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Florence eBinders the right Clinical Trial Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/200364/Florence-eBinders/reviews --- Florence eBinders 4.5 (83) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Florence eBinders Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews AG Aryan G Business OwnerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “The eSignature feature is fantastic and easily the best way to manage and work with documents as it provides an easy approach to signing documents.“ December 29, 2024 AG Aryan G Business OwnerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “There are, however, several disappointing issues Florence herself states, such as the inability of the site to retain feedback or to allow visitors to suggest improvements – or any willingness on her part to permit such features’ inclusion – that lead one to believe these are currently mere shortcomings.“ December 29, 2024 DR Davi R Event DesignerEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I liked that Florence Ebinders offers a wide range of customizable templates for creating professional-looking invitations and cards.“ December 31, 2024 GC Gabriela C Clinical Research CoordinatorHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It's not very intuitive; the signing feature on logs only allows you to request one signature at a time for the same team member.“ November 2, 2023 AG Aryan G Business OwnerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Each release has the feel of Minimizing bean counting while at the same time resonating with users to provide an improvement to the upgrade making the product more powerful and easier to use.“ December 29, 2024 KC Kaitlyn C Clinical Research ManagerResearch, 2 - 10 employeesUsed the software for: 1-2 years. “Not searchable (the search function doesn't work properly), the signatures don't always populate correctly, not easy to organize within it.“ November 6, 2023 AG Aryan G Business OwnerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Its effectiveness in ensuring that all the materials to be studied are in reach makes it possible to work faster and without facing numerous difficulties of searching for materials.“ December 29, 2024 sS sonia S Clinical Research AssistantHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “The only problem that I have is that it takes some time to find the study you are needing, but that might just be the way that we name our binders. “ October 24, 2023 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NT Nick T. Sales Exec Food Production Used the software for: 6-12 months ### "Florence EBinders: Summary" December 27, 2024 4.0 It has been quite good, as the product has helped streamline our business. Pros It was really easy to use and comprehend. Cons There were times it was confusing, and I did not get a good understanding of the product. Review Source DR Davi R. Event Designer Events Services Used the software for: Less than 6 months ### "Florence Ebinders Reviewd" December 31, 2024 4.0 My overall experience with has been positive. It’s user-friendly and provides great customization options, although some features are locked behind a premium plan. Pros I liked that offers a wide range of customizable templates for creating professional-looking invitations and cards. Cons One downside is that some advanced features require a subscription, which can be a bit limiting for occasional users. Review Source KC Kaitlyn C. Clinical Research Manager Research Used the software for: 1-2 years ### "Not Our Main Storage Source" November 6, 2023 3.0 Confusing experience, have been using it for years and I'm still learning things about it Pros That everyone from every office can access documents, not just our team but the central offices in a different part of the country. Cons Not searchable (the search function doesn't work properly), the signatures don't always populate correctly, not easy to organize within it. Review Source ZB Zakaria B. account representative International Trade and Development Used the software for: I used a free trial ### "eBinders review" December 30, 2024 5.0 A user-friendly and efficient tool for managing and sharing documents Pros simplifies document management and collaboration. Cons It could improve search functionality for faster access. Review Source lR lisandra R. Regulatory Compliance Associate Hospital & Health Care Used the software for: 2+ years ### "Florence at a site level" October 24, 2023 4.0 Overall Florence is a great tool. Pros Integration was interesting to say the least. We tested the environment for a few months then went live the transition started before COVID however we had to push forward fast. Transferring paper to electronic documents was the best decision for our department needs. It put everything at our finger tips! Cons As we juggle multiple job functions on a daily basis, the limited log in time should be at least 30 minutes. The constant logging back in is a pain. However, there have been improvements since, when system logs out and return to log in at least now it takes you to where you left off. The deleted document gone forever does not sit well. Each vendor should have the option to cover a deleted document. Maybe one or two customer level contacts can control the document restore requests. Some things to consider maintaining a log and reason for request to restore, not approving all requests only those that are critical. While the shortcut feature if great to tag documents to many locations the process to shortcut can be long. The shortcut option can use some improvement. Currently can only short cut one type of document to one specific study folder location. Feature should have an option to shortcut to multiple studies at one time. Would also be great to be able to merge a document with a signature page related to the same document. instead of having to download the document merge outside of florence then upload again. Also a feature when we upload a word document in track changes the transfer should show the track changes. for those types of documents we currently use a work around to be able to save with track changes. Review Source DA Deralyn A. Regulatory Coordinator Research Used the software for: 1-2 years ### "I'd recommend Florence eBinders" October 24, 2023 4.0 Pros eSignature workflow is awesome and ease of filing documents is wonderful. Cons We're required to format documents outside of the system in Adobe, which is cumbersime. Adding the capability to build and format forms the route for staff completion and eSignature would be great. Also, fine tuning the way changes are tracked on logs would be helpful. Right now when printing or saving a log the you see all changes for each individual line and it distracts from what the current information is and looks messy. Review Source sS sonia S. Clinical Research Assistant Hospital & Health Care Used the software for: 1-2 years ### "Moving up to electronic!" October 24, 2023 5.0 The only problem that I have is that it takes some time to find the study you are needing, but that might just be the way that we name our binders. I have realized that we are saving money by not printing so much, since signatures are electronic. Pros Florence is so much better than the old ways. Pulling out big binders and filing paperwork, was not easy. Never picked the right binder, had to get another one and go through every tab to find where 1 piece of paper to file. With Florence, click on the e-binder, move the copy that needs to be filed into the e-binder and you are done filing. Click on the file you need to send out for signatures. There is no more waiting around the doctor to sign off the form. If someone is needing a form emailed to them, just open the e-binder, download and attached to email and send. Florence makes life so much easier. Thank you, Cons The way we have it set up, only 1 person can delete items. I hate that there are duplicates and they have to be in there until the 1 person can go and delete one. The system should ask, are you sure you want a duplicate copy entered. This way we will know that someone else already placed it in Florence and it would save duplicate work. Review Source GR Genoveva R. Research Assistant Mental Health Care Used the software for: 6-12 months ### "Florence eBinders Review from G.Rose" October 24, 2023 4.0 Overall I have been able to get my work done and completed in a timely manner using . I haven't had any issues and have been been able to move in between my documents easily. Pros I enjoyed how easy it is to go in between our different binders. I am able to easily duplicate common documents and move an entire folder into the desired location. I like that Florence will log you out quickly after inactivity giving me the sense of security in using Florence. Something new that I really liked about Florence was a feature to insert a placeholder. This for us signals whoever is working on these folders to import the needed document when filling e-reg. Cons One thing I may not like is that I cannot drag a document into a folder. However I can understand the reasons to not allowing this feature. Review Source LH Lisa H. Regulatory Manager Higher Education Used the software for: 1-2 years ### "Filled a big gap at our institution" October 24, 2023 5.0 Organization, sharing information, and reducing the burden of paper documents. Pros I love that I can route items for signatures to multiple people all at once...and keep track of who still needs to sign a document! Cons At times it is slow to upload large documents, typically at the end of a day. Reason for choosing Florence eBinders It seemed the best fit for our institution and it filled a large gap. Review Source TG Trina G. Clinical research Coordinator Medical Practice Used the software for: 2+ years ### "Florence review " October 24, 2023 4.0 As a large medical practice in order for me to start a study. On average I would get about 250 signatures to start a study. Tracking the doctors down was time consuming and many were too busy to sign. Now they can go into Florence and sign at their convenience. Pros I do like that we can customize our folders and binders similar to how it was on paper. Wish it could be sorted by date. Cons Certain adobe forms are difficult to change or alter in Florence. We must alter them then upload into Florence creating an additional step. Review Source HT Huy T. ACRC Medical Practice Used the software for: 6-12 months ### "Florence in Health care " October 24, 2023 5.0 Pros The viewing of documents is great. Location is there and very accessible. Cons The signing and acknowledgement of a source document can be improved due to being unable to edit after signing. Review Source RJD Ralph, Jr. D. Principal Investigator Research Used the software for: 2+ years ### "Investigatior review" October 30, 2023 5.0 Workflow with Florence makes a multi-faceted workspace easy with built-in management safeguards...love it. Pros Electronic safety and confidentiality is 2nd to none. Cons Nothing I don't like, really. This management program for research purposes is a 'one-stop shop' for all issues. Review Source KM Kristine M. Senior Revenue and Project Specialist Research Used the software for: 2+ years ### "Love Florence" October 30, 2023 5.0 Have loved it since implementation and it just keeps getting better Pros Florence has made my job easier by making the documents easily accessible at anytime Cons Nothing that I can think of at this time Review Source sW shemeka W. Clinical Research Coordinator Research Used the software for: 2+ years ### "Clinical Trial Navigator " October 30, 2023 5.0 Pros There's easy access in locating items. It's easy commute to different studies. Cons Alot of information does not have easily visibility. Review Source CS Caroline S. Manager, Research Compliance Hospital & Health Care Used the software for: Less than 6 months ### "Good system; very challenging implementation" October 24, 2023 4.0 I hope it will get better now that we are post implementation. Pros It is a good system overall for ease of use and compliance. There are things that could be improved to make workflows easier but we have been told the company is open to feedback, so I am hoping that is the case. Cons The implementation and document migration process both need a complete overhaul. It was highly challenging, disorganized, and unpleasant. Alternatives considered [Clinical Conductor CTMS](https://www.capterra.com/p/88069/Clinical-Conductor-CTMS/)[Complion](https://www.capterra.com/p/156673/Complion/) Reason for choosing Florence eBinders The team overall liked the system the best. Review Source YL Yun L. CRN Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" January 16, 2024 5.0 Pros better than paper binder and easy to organize trial. Cons search bar is not easy to find the information Review Source CA Carlene A. Clinical Research Coordinator II Hospital & Health Care Used the software for: Less than 6 months ### "CRC II review " October 25, 2023 4.0 Pros Regulatory management will be easier to keep track of when there are expiring documents and licenses. Cons There is a lot to still learn. I was recently trained. The training was fast. I will need to keep reviewing. Work with the software and then give my honest opinion. It would be nice to have a search option and jump to the link. Review Source LM Lisa M. Project Coordinator/Regulatory Research Used the software for: Less than 6 months ### "Research Regulatory through Florence" October 24, 2023 4.0 Very positive as a regulatory and budget coordinator Pros I like the overall features of training videos, playground stays active for training and ease of implementation. I really like all the features offered to keep the research study and files organized. Cons System does not allow a search or an alt F in the document after it is uploaded Review Source DM DANIELLE M. Pharmacist Health, Wellness and Fitness Used the software for: 6-12 months ### "Florence review" October 30, 2023 4.0 Overall, after the learning curve, great experience! Pros Version control, easy to find storage, available at my fingertips! Cons Inconsistent naming convention. Might be an issue with our implementation. Review Source cH chadrick H. CRC Hospital & Health Care Used the software for: 6-12 months ### "Research ease" October 30, 2023 5.0 Pros SIGNING DOCUMENTS! The ease of organizing the study documents and sharing documents with team. Cons Cumbersome and can't import folders. Hard to follow the QRG's if you are not familiar with it. Review Source LF Lisa F. Regulatory Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Florence eBinders" October 24, 2023 5.0 Pros I love that is so easy to use it makes implementation with my team easy. Cons I would like to see the ability to edit word documents directly in . Reason for choosing Florence eBinders It seemed to be the most user friendly and what would meet our institutions needs. It also offered the ability to do subject binders. Review Source FV Felipe V. Program Manager Research Used the software for: 1-2 years ### "Convenient Platform" October 30, 2023 5.0 Pros Capacity to share documents with sponsors. Cons That you have to download the documents to search specific sections (without having to scroll throughout the document) or to copy text from the document. Review Source AM Alicia M. RESEARCH ASSISTANT Hospital & Health Care Used the software for: 2+ years ### "I recommend Florence e binders" October 24, 2023 4.0 Pros Avoids all the paper, storage and space used to store all research related documents. Cons I havent come across anything specifically that i like least. Review Source AN Ahmed N. physican Hospital & Health Care Used the software for: 6-12 months ### "a good idea but at times cumbersome" November 2, 2023 3.0 Pros ease of e-signature. its easy to enter user name and PW as signature Cons the layout is not Userfriendly. it takes trial and error to figure out what the next step is Review Source DL Daniela L. Patient Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Great software!" October 24, 2023 5.0 Pros Everything is organized and documents are easy to locate. Cons Wish you could search for keywords inside of a document to locate information better. 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