# Page 2 | Florence eBinders Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Florence eBinders the right Clinical Trial Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/200364/Florence-eBinders/reviews

---

Florence eBinders

4.5 (83)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated January 14th, 2026

# Page 2 - Reviews of Florence eBinders

## Showing most helpful reviews

Showing 26-50 of 83 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Aryan G.  
Business Owner  
Financial Services  
Used the software for: 1-2 years

### "Streamlined Workflows with Room for Improvement: A Comprehensive Review of Florence eBinders"

December 29, 2024

4.0

Thanks to eBinders, Florence eBinders has become a welcome addition to managing study documentation and related activities. The structure of the platform has also been traceably improved together with its realisation within the notable user options, such as the eSignature function. Its effectiveness in ensuring that all the materials to be studied are in reach makes it possible to work faster and without facing numerous difficulties of searching for materials. However, although the system is efficient, there is room for improvement; for instance, with regard to role configurations and download options. There are, however, several disappointing issues Florence herself states, such as the inability of the site to retain feedback or to allow visitors to suggest improvements – or any willingness on her part to permit such features’ inclusion – that lead one to believe these are currently mere shortcomings. In total, Florence eBinders is a satisfactory solution for documentation management, and its development adds confidence to users of eBinders.

Pros

The eSignature feature is fantastic and easily the best way to manage and work with documents as it provides an easy approach to signing documents. It does away with the tediousness of signing documents with a pen eliminating time wastage which is a god send to most working individuals. The difference between Florence and the other companies is that Florence adapts to the needs of its customers. Each release has the feel of Minimizing bean counting while at the same time resonating with users to provide an improvement to the upgrade making the product more powerful and easier to use. Such commitment to keeping up with the society’s demands guarantees customers are always surprised positive with the kind of Florence they find in the market. This in particular is something I always enjoy about the productivity of the platform and how well it structures your work. Since all the studies you’re involved in are easily accessible, it is easy to monitor them, coordinate on them, and work on them. Such convenience not only enhances productivity but also provides faith in managing enhanced projects. Florence is an excellent example of how technologic integration helps improve workflows without sacrificing user focus- an approach that is challenging to achieve due to the increasing speed of development.

Cons

One essential disadvantage of role configurations is that new settings added to an existing role are not inherited by all binders and users linked to the given role. This situation creates inefficiency because the information has to be manually updated to reflect the changes across the system. Furthermore, the of download function has some steps that are not required in normal way of working that should be easier. I noticed that users should be able to open viewing and printing options from the screen of the documentation viewer which, to Florence’s knowledge, is a known issue that their team is trying to address. Whereas Florence has improved the ability of sites to resolve corrections on their own while reporting such concerns to higher authorities, it is crucial to earmark further development of middleware to boost interaction and reduce on reliance on elevated automation. As will be discussed below, closing these gaps will greatly improve the usability of the DA system and its performance.

Switched from

[Clario](https://www.capterra.com/p/10001416/Clario/)

On the downside, it comes with high adoption costs due to complicated interfaces that may retard effective use especially for rookie users of the program or even the less computer literate clinical research teams. This has all the potential of taking longer periods of time to complete onboarding as well as to implement the solutions in general which might not bevery satisfying for any team that is searching for efficiency in terms of quick and easy solutions.

Review Source

Oluwalonimi A.  
Project Administrator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ease of use"

January 3, 2025

5.0

My overall experience is really good. It’s a Great product

Pros

It makes digital files easier to manage.

Cons

Data synchronisation can be a bit cumbersome, but manageable

Review Source

NS

Nikkolai S.  
Real Estate Salesperson  
Real Estate  
Used the software for: Less than 6 months

### "Florence eBinders Review"

December 23, 2024

5.0

The app in general still looks smooth when it comes to its functionality in its usage.

Pros

Easy to use app with awesome features that simplifies and make work easy.

Cons

It still has some complications when it comes to using it, you still need to be an experienced tech worker.

Review Source

AR

Asim R.  
Administrative Accountant  
Accounting  
Used the software for: 6-12 months

### "Just Awesome "

January 4, 2025

5.0

Easiest interface than competitors and also It was easier than most softwares i researched about ana much cheaper too

Pros

It was easier than most softwares i researched about \[sensitive content hidden\] much cheaper too

Cons

Honestly it was wonderful and i liked everything.

Review Source

BK

Beckie K.  
Community Care Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Community Care Coordinator "

January 3, 2025

5.0

Obtaining signature to stay compliant in the field is a breeze with this platform not to mention having them stored for easy access

Pros

Love the platform makes my job in the field so much quicker

Cons

A little hard to get started, however they do have a training guide

Review Source

VR

Verified Reviewer  
Pharmacist  
Hospital & Health Care  
Used the software for: I used a free trial

### "The Florence ebinders "

December 26, 2024

5.0

Florence ebinders manegement system is very good.

Pros

Florence ebinders work quality is very good.

Cons

Florence ebinders quick and best performance.

Review Source

CP

Carly P.  
IT Senior Systems Analyst - Clinical Research Applications  
Information Technology and Services  
Used the software for: 2+ years

### "From End-User to Site IT Admin"

October 26, 2023

5.0

Pros

Easy to use - if you can shop on your phone, you can use Florence eBinders, and so can your investigators!

Cons

Implementation - not the fault of the Florence team or the product, but it is challenging to get investigators and site staff to adapt to a process overhaul without first "winning hearts and minds".

Alternatives considered

[Clinical Conductor CTMS](https://www.capterra.com/p/88069/Clinical-Conductor-CTMS/)[OnCore](https://www.capterra.com/p/107771/OnCore/)[Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)

Reason for choosing Florence eBinders

User-rated for simplicity, features (such as ability to edit PDFs in app), support of internal and external institutional review board (IRB) integration, integration ability, training support; compliance-rated for HIPAA compliance, 21 CFR part 11 validation support; IT-rated for vendor support (ongoing calls with rep, use of ZenDesk, support articles), security, role and account management.

Review Source

KP

Kyle P.  
Clinical Trial Navigator II  
Hospital & Health Care  
Used the software for: 2+ years

### "An Honest Review of Florence eRegulatory"

October 25, 2023

5.0

Overall experience with Florence is positive. The interface is easy to learn and navigate. System is well-organized.

Pros

The eBinders are easy to navigate, organized, and user friendly. Signing off on documentation and informing other individuals of interactions with regulatory documents that need to be performed is easy to perform.

Cons

User logout occurs too quickly. No other cons worth reporting

Review Source

SB

Suzanne B.  
Regulatory Supervisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Florence eBinders help with remote monitoring"

October 30, 2023

4.0

It has taken a while to get some of the providers onboard. I find the E-signing feature to be super convenient, but kind of wish all docs could default to stamped/approved instead of so many options and having to figure out which applies.

Pros

I like the ability to customize the binder structure. I really love how there is a document count for folders so you don't have to open each one to see if there is anything filed in it. I like the stacking function because it provides a quick way to see the study history

Cons

1\. moving documents can be laborious. Would love a drag and drop option. 2. sometimes when the auto logout occurs, re signing back in doesn't always take you back to where you were previously. and it isn't consistent so I can't tell a pattern. 3. I really dislike the 15 minute timeout feature. We all work remotely and a 1 hour timeout would be so much better.

Review Source

CD

Candy D.  
Research Regulatory Manager  
Medical Practice  
Used the software for: 2+ years

### "Florence eBinder Review"

October 24, 2023

5.0

Appreciate the Florence customer service team most of all. Thank you

Pros

Florence eBinders provides great storage, current save time, helpful guides, and truly the best customer service I've experienced with any company.

Cons

Features that are less appealing to me has to do with dates. I sometimes have to move a folder or make certain changes and that, in turn, will change the date of every document in that folder to the current date (I wish it would leave the date the same as when I had originally saved it in the folder)

Review Source

WA

Wyatt A.  
Certified Clinical Research Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Love it "

October 24, 2023

5.0

I've really tried to take my florence experience to it's maximum and there hasn't been much that I cannot do with this system. It has really changed up all of my workflows and made it easier to work in a hybrid setting and access information quickly.

Pros

I am able to use it both for regulatory binders AND e-CRFs that are acceptable by a sponsor and verifiable. They are easily edited post-signature, up to the standards of our CRF correction procedures.

Cons

Sometimes a few too many clicks and the way items are uploaded from the system PLM are unnecessary.

Review Source

NL

Nicole L.  
Assistant Director of Medicine Clinical Trials  
Hospital & Health Care  
Used the software for: 2+ years

### "Ease of Florence"

October 24, 2023

5.0

We have had such a great success with Florence. It has made it easier for the study team to do their jobs more efficiently.

Pros

Florence is so easy to use. We were uploading our documents and easing into it when we were catapulted into Florence during the pandemic. It was great to be able to have everyone on the same platform so that we could remain in compliance. I love that all of the studies are right at our fingertips in one place.

Cons

I don't like that documents create new versions especially when it is for something like a typographical error.

Review Source

AS

Andres S.  
Certified Clinical Research Professional  
Research  
Used the software for: 2+ years

### "Perfect for our institution"

October 24, 2023

5.0

It has been a great experience for our institutions. It has simplify the complexity of our daily tasks.

Pros

Organization for our regulatory and essential documents.

Cons

Not applicable at the moment. Everything has been working without issues.

Review Source

TN

Terri N.  
Research Program Manager  
Research  
Used the software for: 1-2 years

### "Good product for a community hospital clinical research program"

November 2, 2023

5.0

Pros

Easy to use, visually appealing, and supports research legal and regulatory compliance. Our remote monitoring visits are much more streamlined. Most of our CRAs are familiar with Florence eBinders. It is very customizable. Our PI's like the centralized access and the PI e-Sign option.

Cons

Difficult to say because the company has good customer support and is continually adding features requested by their customers. The mobile feature has recently been improved but I have not yet tried it.

Reason for choosing Florence eBinders

Better value than Advarra, better appearance and ease of use than Complion, good fit for the small size of our program.

Review Source

LR

Lev R.  
Graphic and Web Designer  
Pharmaceuticals  
Used the software for: 1-2 years

### "More useful than the UI suggests"

October 24, 2023

5.0

Pros

I like how easy it is to navigate between documents. This makes my work feel less intimidating when trying to jump from project to project.

Cons

The user interface leaves a lot to be desired. It feels as though I am navigating a software that was developed in the late 90's.

Review Source

MW

Mica W.  
Regulatory and Compliance Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Florence eBinders for Research Regulatory Management"

October 30, 2023

4.0

Great! The Florence team is receptive to our ideas and critiques. The Help Desk is very valuable and robust.

Pros

Utilizing Florence eBinders to create, route for signature, and maintain delegation of authority logs has been great. Allowing remote monitoring to occur within the system is also very valuable for our team's efficiency.

Cons

Ability to route and track protocol traning in the system is not great, yet.

Review Source

VR

Verified Reviewer  
Clinical Research Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Florence eBinders"

November 2, 2023

4.0

It's good overall; it just takes a lot of getting used to because it's not intuitive (i.e., adding text boxes and signature blocks)

Pros

Having everything in one place helps with organization, reduces the amount of paper printed out, and is efficient when requesting signatures from staff.

Cons

It's not very intuitive; the signing feature on logs only allows you to request one signature at a time for the same team member. For instance, if I ask for a signature on column "a," I won't be able to request a signature on column "b" until a is signed, so I have to constantly keep tabs on what was signed; sometimes signatures become "unrequested" and it doesn't state a reason why. Tasks are assigned to you that require your signature, but when you go to the page there is no option to sign, and the task remains open.

Review Source

MK

Maxwell K.  
Project Manager - Clinical Research  
Hospital & Health Care  
Used the software for: 2+ years

### "Max's Review"

October 30, 2023

4.0

Pros

Florence has given our site the ability to conduct decentralized clinical trials effectively. In the post-COVID research era, Florence has allowed us to continue providing trial options to our patients.

Cons

In general, my biggest dissatisfactions with Florence have been somewhat minor. I think some additional integrations (i.e. with CITI, for example) would be useful, but do not impact my day-to-day experience.

Review Source

KS

Katrina S.  
Nurse Researcher  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy Peazy"

October 30, 2023

5.0

Pros

I like that I can keep all of my documents and records in the same place. My staff can have access to the documents they need and our CRAs when granted. Love the esign feature too! I also use the ePrinter daily and love it.

Cons

I dislike having to sign in so many times during the day instead of staying logged in.

Review Source

AK

Amy K.  
Research Regulatory Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Florence eBinders is great! "

October 30, 2023

5.0

I have had a great experience with Florence and would definiately recommend it to others.

Pros

Florence is easy to use and a great structure for storing all your studies. It is customizable and training is easily accessible for all. Integration with our CTMS, SignalPath, and in the process of integration with EPIC.

Cons

Some of the features are in the process of being upgraded or rolled out and this process isn't always quick.

Reason for choosing Florence eBinders

Integration with SignalPath that we also use.

Review Source

KT

Kathy T.  
Regulatory Specialist  
Research  
Used the software for: 2+ years

### "Overall great binder for large institutions "

October 30, 2023

5.0

It is a good system and support is available when needed

Pros

Capacity, interaction between systems is wonderful, ease of moving things around.

Cons

Study logs and signature requests, very complicated for tracking

Review Source

SR

Samantha R.  
Site Director  
Research  
Used the software for: 1-2 years

### "Samantha Rodriguez Review of FLORENCE Binders"

October 24, 2023

4.0

Pros

It is an E-Regulatory system that along with Clinical Research staff having access, we are able to provide access to our CRAs/Sponsor reps as needed.

Cons

It does not let you log in the first time you enter your username and password; it makes you log in 2 - 3 times before it logs you in.

Review Source

JS

Jane S.  
RN  
Medical Practice  
Used the software for: 2+ years

### "Subject Binder"

October 31, 2023

4.0

Fair

Pros

Somewhat easy to use once the folders are set up.

Cons

Cumbersome, esp with setting up the initial subject binders

Review Source

SH

Sheila H.  
Research Operations Coordinator  
Research  
Used the software for: 1-2 years

### "Florence eBinders"

October 31, 2023

4.0

Pros

The eBinders are easy to create. It is very easy to upload documents to any of the Florence binders...

Cons

So far, I haven't noticed anything that I don't like about the eBinders.. These binders are so much easier than the ebinders we had with another company.

Review Source

FS

Fouzia S.  
Senior Research Program Coordinator  
Medical Practice  
Used the software for: 2+ years

### "E signatures"

November 2, 2023

4.0

good

Pros

Easy to track and keep documents in organized manner

Cons

the signatures were difficult to place in the right slot. It would be nice to assign the spot to sign in the spot as docusign allows.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.