--- title: "Zenvia Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zenvia Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/200368/zenvia/" page_type: "product" language: "en" --- # Zenvia Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zenvia ## What is Zenvia? A Zenvia Customer Cloud é a IA completa para empresas que querem vender mais e atender melhor. Com WhatsApp, SMS, e-mail e outros canais integrados, você centraliza a comunicação e garante fluidez em toda a jornada do cliente. Nossos chatbots automatizados e recursos de IA completa otimizam o atendimento, geram leads qualificados e aumentam a produtividade das equipes de vendas e suporte. A solução conta ainda com integrações poderosas que conectam sistemas e dados, simplificando operações e eliminando a necessidade de múltiplos fornecedores. Do primeiro contato ao pós-venda, você acelera processos, reduz custos e melhora resultados. Além disso, dashboards inteligentes e análises centralizadas oferecem insights estratégicos para decisões rápidas, ajudando sua empresa a crescer e encantar clientes em cada interação. ## What is Zenvia used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 71 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zenvia?[Manage this product listing](https://www.g2.com/products/zenvia/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zenvia 4.5 (71) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price Contact vendor Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (71) Ease Of Use 4.1 (973) Value For Money 4.2 (66) Value For Money 4.2 (796) Customer Service 3.9 (69) Customer Service 4.0 (768) ## Zenvia alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Mobile Text Alerts](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) [4.5 (86)](https://www.capterra.com/p/152417/Mobile-Text-Alerts/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (538)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) ## FAQs about Zenvia Overview ### What problems does Zenvia solve? Zenvia helps teams solve fragmented customer communication, hard-to-manage remote calling, and slow service workflows by combining chat, WhatsApp, voice, and file sharing in one intuitive workspace. Customer support teams, call centers, small businesses, and operations managers benefit from faster responses, simpler onboarding, and easier message distribution to individuals or groups. Answer based on 39 reviews Overview ### Which roles and teams benefit most from Zenvia? Zenvia is most used by executives, customer experience teams, and IT and automation specialists who manage business communications at scale. CEOs, directors, and managers use it to oversee engagement and service performance, while CX, relationship, and chatbot teams handle customer interactions and technical analysts support integrations, workflows, and operational efficiency. Answer based on 71 reviews Overview ### What company size and specific industries is Zenvia built for? Zenvia is designed for companies of all sizes, including small, medium, and large businesses, across a wide range of industries. It is built for organizations that want to support sales and customer service, regardless of sector. Features and Usability ### What are the key features of Zenvia? Zenvia offers core omnichannel communication features like WhatsApp, SMS messaging, live chat, and voice with IVR and call transfers. Its differentiators include API integrations, batch communications, campaign scheduling, and real-time reporting. Reviewers also frequently mention personalized SMS sending, file sharing in chats, and centralized customer service workflows. Answer based on 39 reviews Limitations ### Does Zenvia have stability or technical issues? Zenvia shows mixed reliability, with some teams reporting stable daily use and others facing recurring outages or delays. Businesses using chat, API, SMS, and VoIP mention message lag, operators appearing offline, weak incident alerts, and slower support during urgent problems, although some users find setup simple and performance dependable. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Zenvia integrate with? Zenvia integrates with Bling, Omie, Pagar.me, Microvix, and Olist. These connections cover ecommerce, retail management, ERP, and payments, helping businesses link customer communication workflows with order processing, billing, store operations, and marketplace activity across the platforms listed in its official integration catalog. Answer based on 30 reviews Getting Started and Support ### What training and onboarding options does Zenvia offer? Zenvia provides webinars, documentation, and videos to help teams get started. Webinars support live or scheduled guidance, documentation offers written reference material for setup and product use, and videos provide visual walkthroughs that users can review on demand. Answer based on 3 reviews Getting Started and Support ### What customer support options does Zenvia offer, and how do users rate the experience? Zenvia offers email/help desk, FAQ/forum, knowledge base, and chat support. Users describe the experience as mixed: some report fast, effective help and quick ticket resolution, while others mention slow responses, trouble reaching the right person, limited human contact, and delays on more technical or configuration-related issues. Answer based on 36 reviews Features and Usability ### How well does Zenvia handle customer communication? Zenvia supports customer communication well for routine outreach, service interactions, and channel choice. Sales teams, service desks, and businesses with high message volume value its clear workflows, reporting, and privacy controls, though some users mention WhatsApp contact limits, unclear delivery status details, and occasional document sending issues. Answer based on 19 reviews ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Zenvia supports all three features that reviewers rate most highly: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond through text and chat, and keep communication consistent, allowing teams to deliver faster service and maintain stronger customer relationships. SMS Messaging 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send messages via SMS Chat/Messaging 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 2-Way Messaging 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Canned Responses 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Knowledge Base Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Zenvia 72 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (71) 4.3 Based on 71 reviews ## Pricing Value for money 4.2 (66) ### Starting price Free trial not available Value for money 4.2 (66) 4.2 Based on 66 reviews ## Integrations [ Bling](https://www.capterra.com/p/191410/Bling/)[ Omie](https://www.capterra.com/p/191350/Omie-ERP/)[ olist](https://www.capterra.com/p/241816/olist/)[ Pagar.me](https://www.capterra.com/p/204294/Pagar-me/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (69) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (69) 3.9 Based on 69 reviews ## User reviews Overall rating 4.5 Based on 71 reviews Filter by rating 5(40) 4(24) 3(7) 2(0) 1(0) Mentioned topic Sorted by most recent DG Diego G. Gte Gral Real Estate ### "Muy mala atencion al cliente" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 September 27, 2022 Buena, pero ante el primer problema, me fue imposible recibir soporte de la empresa. Pros Facilidad para contactar clientes y dinamica con equipo comercial Cons Imposible comunicarme con un asesor. Estoy sin poder usar la aplicacion hace dos dias y nadie me atiende ni me da respuesta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Carlos M. Analista de TI Financial Services ### "Zenvia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2022 Recursos como softwtphone, sms são essenciais de ótimas ferramentas. Pros Usamos o produto como meio de softphone em comunicação com os clientes proporcionando fácil acesso e uso de recursos com a interface interna dos usuários. Cons Possui algumas limitações por perfil que não temos em recurso disponibilizado pela a plataforma. Proporcionamos como sugestão ao canal do fornecedor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IG Ingra G. Assistente de Qualidade Banking ### "Plataforma excelente para a empresa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2022 O custo benefício é ótimo. Pros A facilidade de entender e implementar a plataforma. Cons A plataforma em algumas ocasiões apresenta lentidão Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Andre R. CX Referência Banking ### "Sistema Zenvia " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 10, 2022 Gosto bastante do aplicativo e suia funcionalidade vinculada ao serviço, hoje atende as nossas expectativas no dia a dia, existem pontos que precisam ser melhorados, como o que descrevi acima, mas de forma geral é excelente e fácil de usar. Pros Site muito fácil de utilizar, com opções bem intuitivas. Forma de consulta de informações e retorno dessa consulta são bem definidos e ajudam na tratativa de problemas internos da nossa empresa. Cons Para alguns casos de retorno de envio de SMS, temos um problema no envio, mas no site não mostra o motivo deste, isso acaba levando a uma abertura de chamado para o atendimento do Zenvia, acaba demorando um pouco no retorno. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IR Isy R. Analista de Dados Information Technology and Services ### "Integração via WhatsApp API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2021 Zenvia atua muito bem para envio das informações individuais ou para um grupo selecionado do Whatsapp, com mídias selecionadas e a plataforma é bem simples e intuitiva. Pros Nós necessitamos realizar uma gestão de um grande volume de informações mensais para os assinantes e a plataforma Zenvia funciona muito bem para envio das informações individuais e para um grupo selecionado conforme o objetivo da interação. Cons Obtive uma dificuldade com o suporte técnico para uma demanda específica e gerou um gasto de tempo na solução um pouco além do previsto. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LP Luiz P. Marketing Marketing and Advertising ### "Prático e eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 13, 2021 Pros Usamos o produto integrado ao RD Station e funciona perfeitamente para nossas ações de follow-up Cons O painel do usuário não permite fazer o download de notas fiscais de comprar anteriores. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HL Hiago Luan D. Analista de TI Information Technology and Services ### "Avaliação dos Produtos Zenvia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2021 Antes do Zenvia não tínhamos visão do negocio, não tínhamos métricas, não acompanhávamos a rotina e nem a comunicação de nossos vendedores, agora temos controle total de todos os dados, o que é essencial para realizamos a reestruturação do setor e, com o ganho de produtividade e tempo trazido pelas ferramentas da Zenvia, conseguimos escalar nosso negócio. Pros Fácil integração com outras ferramentas, muita liberdade para personalização do software para se encaixar nas necessidades da empresa é de uso fácil e intuitivo para os usuários, além claro, de ter um dos melhores custo-benefício do mercado. Cons Como ponto que menos gosto eu iria sugerir uma melhoria na visualização dos relatórios gerados na plataforma, eles atendem bem, mas se eu tivesse que escolher um ponto a ser melhorado na ferramenta seria este. Reasons for choosing Zenvia Custo benefício e a solução oferecida pela Zenvia é mais completa. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RO Rogerio O. Diretor Facilities Services ### "Avaliação Geral" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 10, 2021 Cumpre o que promete. Pros A Zenvia se tornou uma grande empresa, mas o software precisa ser mais amigável para leigos. Cons Adaptabilidade e usabilidade para leigos e pequenos negócios. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VANESSA D. Supervisora Consumer Services ### "Insyabilidade" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 10, 2021 Supervisiono um Central de atendimento que utiliza a ferramenta, a praticidade que temos em em revolucionar as demandas com a plataforma é muito positiva. Pros Praticidade nos atendimentos e eficiência, salvo as instabilidades. Cons As instabilidade recorrentes, ocasionando muito transtornos nos atendimentos. Reasons for choosing Zenvia A forma com é gerenciado a comunicação de empresa/cliente. A dinâmica, praticidade e a personalização da plataforma, sendo possível a comunicação individual ou coletiva, mensagens rápidas, pendencia mentos de atendimento para um possível contato posterior. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MT Mauro T. Supervisor de Marketing e Vendas Import and Export ### "Avaliação Mauro Teixeira Grupo Auster" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 10, 2021 Geralmente gosto muito, não penso em utilizar outro, mas algumas ligações estão requerendo mais atenção, custos estranhos. Pros É muito fácil de usar, e inserir créditos e até mesmo nas coisas mais complexas temos o suporte. Cons Não gosto de ter que utilizar um programa para conectar e utilizar os serviços, acredito que a zenvia teria como lançar um, app próprio com mais funcionalidades e estabilidade, quando houvesse algum problema gerasse automaticamente uma troca de log, tais como "instabilidade na internet", instabilidade do servidor, picotamento da ligação etc. garantindo ainda mais satisfação na utilização. Reasons for choosing Zenvia Inicialmente por comodidade e confiança no trabalho que estava sendo entregue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/200368/zenvia/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.