# Zenvia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zenvia Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/200368/zenvia/alternatives --- # Zenvia Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zenvia ## What is Zenvia? A Zenvia Customer Cloud é a IA completa para empresas que querem vender mais e atender melhor. Com WhatsApp, SMS, e-mail e outros canais integrados, você centraliza a comunicação e garante fluidez em toda a jornada do cliente. Nossos chatbots automatizados e recursos de IA completa otimizam o atendimento, geram leads qualificados e aumentam a produtividade das equipes de vendas e suporte. A solução conta ainda com integrações poderosas que conectam sistemas e dados, simplificando operações e eliminando a necessidade de múltiplos fornecedores. Do primeiro contato ao pós-venda, você acelera processos, reduz custos e melhora resultados. Além disso, dashboards inteligentes e análises centralizadas oferecem insights estratégicos para decisões rápidas, ajudando sua empresa a crescer e encantar clientes em cada interação. ## What is Zenvia used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 71 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zenvia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zenvia.com&name=Zenvia) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zenvia 4.5 (71) VS. [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $61 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (71) Ease Of Use 4.0 (951) Value For Money 4.2 (66) Value For Money 4.2 (774) Customer Service 3.9 (69) Customer Service 4.0 (746) ## Zenvia alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 2-Way Messaging 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Canned Responses 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Chat/Messaging 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Knowledge Base Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Mass Texting 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Zenvia 71 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Shortcuts for inputting frequently used messages Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Centralized database of stakeholders and their contact information such as names, address, phone number etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Create and send email blasts/campaigns Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Form to collect visitor contact information when live chat isn't available Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (71) 4.3 Based on 71 reviews ## Pricing Value for money 4.2 (66) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (66) 4.2 Based on 66 reviews ## Integrations [ Bling](https://www.capterra.com/p/191410/Bling/)[ Omie](https://www.capterra.com/p/191350/Omie-ERP/)[ olist](https://www.capterra.com/p/241816/olist/)[ Pagar.me](https://www.capterra.com/p/204294/Pagar-me/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (69) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (69) 3.9 Based on 69 reviews ## User reviews Overall rating 4.5 Based on 71 reviews Filter by rating 5(40) 4(24) 3(7) 2(0) 1(0) Mentioned topic Sorted by most recent DG Diego G. Gte Gral Real Estate ### "Muy mala atencion al cliente" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 September 27, 2022 Buena, pero ante el primer problema, me fue imposible recibir soporte de la empresa. Pros Facilidad para contactar clientes y dinamica con equipo comercial Cons Imposible comunicarme con un asesor. Estoy sin poder usar la aplicacion hace dos dias y nadie me atiende ni me da respuesta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Carlos M. Analista de TI Financial Services ### "Zenvia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2022 Recursos como softwtphone, sms são essenciais de ótimas ferramentas. Pros Usamos o produto como meio de softphone em comunicação com os clientes proporcionando fácil acesso e uso de recursos com a interface interna dos usuários. Cons Possui algumas limitações por perfil que não temos em recurso disponibilizado pela a plataforma. Proporcionamos como sugestão ao canal do fornecedor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IG Ingra G. Assistente de Qualidade Banking ### "Plataforma excelente para a empresa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2022 O custo benefício é ótimo. Pros A facilidade de entender e implementar a plataforma. Cons A plataforma em algumas ocasiões apresenta lentidão Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Andre R. CX Referência Banking ### "Sistema Zenvia " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 10, 2022 Gosto bastante do aplicativo e suia funcionalidade vinculada ao serviço, hoje atende as nossas expectativas no dia a dia, existem pontos que precisam ser melhorados, como o que descrevi acima, mas de forma geral é excelente e fácil de usar. Pros Site muito fácil de utilizar, com opções bem intuitivas. Forma de consulta de informações e retorno dessa consulta são bem definidos e ajudam na tratativa de problemas internos da nossa empresa. Cons Para alguns casos de retorno de envio de SMS, temos um problema no envio, mas no site não mostra o motivo deste, isso acaba levando a uma abertura de chamado para o atendimento do Zenvia, acaba demorando um pouco no retorno. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IR Isy R. Analista de Dados Information Technology and Services ### "Integração via WhatsApp API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2021 Zenvia atua muito bem para envio das informações individuais ou para um grupo selecionado do Whatsapp, com mídias selecionadas e a plataforma é bem simples e intuitiva. Pros Nós necessitamos realizar uma gestão de um grande volume de informações mensais para os assinantes e a plataforma Zenvia funciona muito bem para envio das informações individuais e para um grupo selecionado conforme o objetivo da interação. Cons Obtive uma dificuldade com o suporte técnico para uma demanda específica e gerou um gasto de tempo na solução um pouco além do previsto. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Luiz P. Marketing Marketing and Advertising ### "Prático e eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 13, 2021 Pros Usamos o produto integrado ao RD Station e funciona perfeitamente para nossas ações de follow-up Cons O painel do usuário não permite fazer o download de notas fiscais de comprar anteriores. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HL Hiago Luan D. Analista de TI Information Technology and Services ### "Avaliação dos Produtos Zenvia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2021 Antes do Zenvia não tínhamos visão do negocio, não tínhamos métricas, não acompanhávamos a rotina e nem a comunicação de nossos vendedores, agora temos controle total de todos os dados, o que é essencial para realizamos a reestruturação do setor e, com o ganho de produtividade e tempo trazido pelas ferramentas da Zenvia, conseguimos escalar nosso negócio. Pros Fácil integração com outras ferramentas, muita liberdade para personalização do software para se encaixar nas necessidades da empresa é de uso fácil e intuitivo para os usuários, além claro, de ter um dos melhores custo-benefício do mercado. Cons Como ponto que menos gosto eu iria sugerir uma melhoria na visualização dos relatórios gerados na plataforma, eles atendem bem, mas se eu tivesse que escolher um ponto a ser melhorado na ferramenta seria este. Reasons for choosing Zenvia Custo benefício e a solução oferecida pela Zenvia é mais completa. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RO Rogerio O. Diretor Facilities Services ### "Avaliação Geral" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 10, 2021 Cumpre o que promete. Pros A Zenvia se tornou uma grande empresa, mas o software precisa ser mais amigável para leigos. Cons Adaptabilidade e usabilidade para leigos e pequenos negócios. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VANESSA D. Supervisora Consumer Services ### "Insyabilidade" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 10, 2021 Supervisiono um Central de atendimento que utiliza a ferramenta, a praticidade que temos em em revolucionar as demandas com a plataforma é muito positiva. Pros Praticidade nos atendimentos e eficiência, salvo as instabilidades. Cons As instabilidade recorrentes, ocasionando muito transtornos nos atendimentos. Reasons for choosing Zenvia A forma com é gerenciado a comunicação de empresa/cliente. A dinâmica, praticidade e a personalização da plataforma, sendo possível a comunicação individual ou coletiva, mensagens rápidas, pendencia mentos de atendimento para um possível contato posterior. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mauro T. Supervisor de Marketing e Vendas Import and Export ### "Avaliação Mauro Teixeira Grupo Auster" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 10, 2021 Geralmente gosto muito, não penso em utilizar outro, mas algumas ligações estão requerendo mais atenção, custos estranhos. Pros É muito fácil de usar, e inserir créditos e até mesmo nas coisas mais complexas temos o suporte. Cons Não gosto de ter que utilizar um programa para conectar e utilizar os serviços, acredito que a zenvia teria como lançar um, app próprio com mais funcionalidades e estabilidade, quando houvesse algum problema gerasse automaticamente uma troca de log, tais como "instabilidade na internet", instabilidade do servidor, picotamento da ligação etc. garantindo ainda mais satisfação na utilização. Reasons for choosing Zenvia Inicialmente por comodidade e confiança no trabalho que estava sendo entregue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/200368/zenvia/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)