# Zenvia Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zenvia Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/200368/zenvia/pricing

---

# 

 Zenvia Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zenvia

## What is Zenvia?

A Zenvia Customer Cloud é a IA completa para empresas que querem vender mais e atender melhor. Com WhatsApp, SMS, e-mail e outros canais integrados, você centraliza a comunicação e garante fluidez em toda a jornada do cliente. Nossos chatbots automatizados e recursos de IA completa otimizam o atendimento, geram leads qualificados e aumentam a produtividade das equipes de vendas e suporte. A solução conta ainda com integrações poderosas que conectam sistemas e dados, simplificando operações e eliminando a necessidade de múltiplos fornecedores. Do primeiro contato ao pós-venda, você acelera processos, reduz custos e melhora resultados. Além disso, dashboards inteligentes e análises centralizadas oferecem insights estratégicos para decisões rápidas, ajudando sua empresa a crescer e encantar clientes em cada interação.

## What is Zenvia used for?

[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)

Top alternative

Featured

Overall rating

Based on 71 user reviews

Reviews sentiment

Positive

90%

Neutral

10%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Zenvia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zenvia.com&name=Zenvia)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zenvia

4.5 (71)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (71)

Ease Of Use

4.0 (951)

Value For Money

4.2 (66)

Value For Money

4.2 (774)

Customer Service

3.9 (69)

Customer Service

4.0 (746)

## Zenvia alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

Highest Rated

[5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/)

Starting price

$21.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

2-Way Messaging

4.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Send and receive text messages to communicate with clients or prospects in real-time

Alerts/Notifications

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Canned Responses

3.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Shortcuts for inputting frequently used messages

Chat/Messaging

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Knowledge Base Management

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Mass Texting

4.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Zenvia 71 features

Send and receive text messages to communicate with clients or prospects in real-time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Send messages, notifications, or documents to an entire customer base at the same time

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Shortcuts for inputting frequently used messages

Manage various distribution channels, build relations with channel partners, and track their performance

Communicate using direct chat or messages within the system

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Use AI to generate content in the form of text, images, videos, etc.

Track interaction history by documenting conversations for contacts

Allow the audience to interact or engage with the content

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Form to collect visitor contact information when live chat isn't available

Generate personalized communications upon request to meet customer needs

Adjust communications based on previous interactions or personal preferences

Enable custom polls/voting to facilitate decision-making or increase engagement

Copy on the page or chat window encouraging the user to engage with the chat option

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Short phone numbers that used to opt-in to SMS campaigns

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (71)

4.3

Based on 71 reviews

## Pricing

Value for money

4.2 (66)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.2 (66)

4.2

Based on 66 reviews

## Integrations

[

Bling](https://www.capterra.com/p/191410/Bling/)[

Omie](https://www.capterra.com/p/191350/Omie-ERP/)[

olist](https://www.capterra.com/p/241816/olist/)[

Pagar.me](https://www.capterra.com/p/204294/Pagar-me/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (69)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (69)

3.9

Based on 69 reviews

## User reviews

Overall rating

4.5

Based on 71 reviews

Filter by rating

5(40)

4(24)

3(7)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DG

Diego G.

Gte Gral

Real Estate

### "Muy mala atencion al cliente"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

September 27, 2022

Buena, pero ante el primer problema, me fue imposible recibir soporte de la empresa.

Pros

Facilidad para contactar clientes y dinamica con equipo comercial

Cons

Imposible comunicarme con un asesor. Estoy sin poder usar la aplicacion hace dos dias y nadie me atiende ni me da respuesta.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CM

Carlos M.

Analista de TI

Financial Services

### "Zenvia"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 1, 2022

Recursos como softwtphone, sms são essenciais de ótimas ferramentas.

Pros

Usamos o produto como meio de softphone em comunicação com os clientes proporcionando fácil acesso e uso de recursos com a interface interna dos usuários.

Cons

Possui algumas limitações por perfil que não temos em recurso disponibilizado pela a plataforma. Proporcionamos como sugestão ao canal do fornecedor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IG

Ingra G.

Assistente de Qualidade

Banking

### "Plataforma excelente para a empresa"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 15, 2022

O custo benefício é ótimo.

Pros

A facilidade de entender e implementar a plataforma.

Cons

A plataforma em algumas ocasiões apresenta lentidão

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AR

Andre R.

CX Referência

Banking

### "Sistema Zenvia "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

January 10, 2022

Gosto bastante do aplicativo e suia funcionalidade vinculada ao serviço, hoje atende as nossas expectativas no dia a dia, existem pontos que precisam ser melhorados, como o que descrevi acima, mas de forma geral é excelente e fácil de usar.

Pros

Site muito fácil de utilizar, com opções bem intuitivas. Forma de consulta de informações e retorno dessa consulta são bem definidos e ajudam na tratativa de problemas internos da nossa empresa.

Cons

Para alguns casos de retorno de envio de SMS, temos um problema no envio, mas no site não mostra o motivo deste, isso acaba levando a uma abertura de chamado para o atendimento do Zenvia, acaba demorando um pouco no retorno.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IR

Isy R.

Analista de Dados

Information Technology and Services

### "Integração via WhatsApp API"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 16, 2021

Zenvia atua muito bem para envio das informações individuais ou para um grupo selecionado do Whatsapp, com mídias selecionadas e a plataforma é bem simples e intuitiva.

Pros

Nós necessitamos realizar uma gestão de um grande volume de informações mensais para os assinantes e a plataforma Zenvia funciona muito bem para envio das informações individuais e para um grupo selecionado conforme o objetivo da interação.

Cons

Obtive uma dificuldade com o suporte técnico para uma demanda específica e gerou um gasto de tempo na solução um pouco além do previsto.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LP

Luiz P.

Marketing

Marketing and Advertising

### "Prático e eficiente"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 13, 2021

Pros

Usamos o produto integrado ao RD Station e funciona perfeitamente para nossas ações de follow-up

Cons

O painel do usuário não permite fazer o download de notas fiscais de comprar anteriores.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HL

Hiago Luan D.

Analista de TI

Information Technology and Services

### "Avaliação dos Produtos Zenvia"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2021

Antes do Zenvia não tínhamos visão do negocio, não tínhamos métricas, não acompanhávamos a rotina e nem a comunicação de nossos vendedores, agora temos controle total de todos os dados, o que é essencial para realizamos a reestruturação do setor e, com o ganho de produtividade e tempo trazido pelas ferramentas da Zenvia, conseguimos escalar nosso negócio.

Pros

Fácil integração com outras ferramentas, muita liberdade para personalização do software para se encaixar nas necessidades da empresa é de uso fácil e intuitivo para os usuários, além claro, de ter um dos melhores custo-benefício do mercado.

Cons

Como ponto que menos gosto eu iria sugerir uma melhoria na visualização dos relatórios gerados na plataforma, eles atendem bem, mas se eu tivesse que escolher um ponto a ser melhorado na ferramenta seria este.

Reasons for choosing Zenvia

Custo benefício e a solução oferecida pela Zenvia é mais completa.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RO

Rogerio O.

Diretor

Facilities Services

### "Avaliação Geral"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 10, 2021

Cumpre o que promete.

Pros

A Zenvia se tornou uma grande empresa, mas o software precisa ser mais amigável para leigos.

Cons

Adaptabilidade e usabilidade para leigos e pequenos negócios.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VANESSA D.

Supervisora

Consumer Services

### "Insyabilidade"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 10, 2021

Supervisiono um Central de atendimento que utiliza a ferramenta, a praticidade que temos em em revolucionar as demandas com a plataforma é muito positiva.

Pros

Praticidade nos atendimentos e eficiência, salvo as instabilidades.

Cons

As instabilidade recorrentes, ocasionando muito transtornos nos atendimentos.

Reasons for choosing Zenvia

A forma com é gerenciado a comunicação de empresa/cliente. A dinâmica, praticidade e a personalização da plataforma, sendo possível a comunicação individual ou coletiva, mensagens rápidas, pendencia mentos de atendimento para um possível contato posterior.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MT

Mauro T.

Supervisor de Marketing e Vendas

Import and Export

### "Avaliação Mauro Teixeira Grupo Auster"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 10, 2021

Geralmente gosto muito, não penso em utilizar outro, mas algumas ligações estão requerendo mais atenção, custos estranhos.

Pros

É muito fácil de usar, e inserir créditos e até mesmo nas coisas mais complexas temos o suporte.

Cons

Não gosto de ter que utilizar um programa para conectar e utilizar os serviços, acredito que a zenvia teria como lançar um, app próprio com mais funcionalidades e estabilidade, quando houvesse algum problema gerasse automaticamente uma troca de log, tais como "instabilidade na internet", instabilidade do servidor, picotamento da ligação etc. garantindo ainda mais satisfação na utilização.

Reasons for choosing Zenvia

Inicialmente por comodidade e confiança no trabalho que estava sendo entregue.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/200368/zenvia/reviews/)

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