--- title: "Amelia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amelia the right Appointment Scheduling solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/200413/Amelia/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Amelia 4.8 (251) [View alternatives](https://www.capterra.com/p/200413/Amelia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Amelia Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews YM Yaniv M Web developerMedia Production, Self-employedUsed the software for: More than 2 years. “They did the responsible and amazing thing of checking their own code and fixing the issue without blaming my setup like many other plugin developers, and only for that amazing service I am sure that I will be happy to purchase more licenses for friends of my wife who are interested in the same booking system.“ March 21, 2026 Lo L FreelanceEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “The invoice does not include the event date(s), making invoices less complete for workshops, trainings and retreats.“ July 10, 2026 Lo L FreelanceEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to build custom booking pages that match your own website.“ July 10, 2026 YM Yaniv M Web developerMedia Production, Self-employedUsed the software for: More than 2 years. “Right now, I have to use a "fake" WhatsApp number and the client can send messages to that account, messages that we can't actually see.“ March 21, 2026 AR Anita R psychotherapistMedical Practice, Self-employedUsed the software for: Less than 6 months. “easy user interface, customized form to fit the webpage colors and fonts, great user support, number of widgets“ August 7, 2025 KC Karelia C Systems AnalystInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I mean, I think you should provide the possibility of adding more than one employee to the reservations. That when creating a reservation from the calendar, it is not possible to enter the client's phone number among the data. That it does not allow more data to be displayed in the Preview of the calendar cards.“ February 8, 2024 JB Jose B AdministradorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “It’s intuitive for both our team and our clients, and the way it integrates into our website keeps everything looking clean and professional.“ May 30, 2025 JB JEAN-PHILIPPE B PhotographersPhotography, Self-employedUsed the software for: More than 2 years. “n some cases, it's frustrating not to be able to book the same timeslot for multiple services in one go.“ July 8, 2025 ## Showing most helpful reviews Showing 1-25 of 251 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Čisté Krkonoše H. Co-Founder & Business Owner ### "Promising Booking System with Excellent Customer Support" November 6, 2026 4.5 We are implementing Amelia to simplify and automate the booking process for our cleaning company, ČISTÉ KRKONOŠE. Our goal is to allow customers to book cleaning services online, select available dates and times, and schedule recurring appointments without unnecessary phone calls or emails. Amelia will help us organize employee availability, prevent overlapping bookings, and reduce administrative work. This should allow us to spend more time providing quality cleaning services while offering customers a convenient and professional booking experience. We are still configuring and testing the system, but it looks promising for our business needs. Pros What I like most about Amelia is its flexible booking system and the professional customer support. We are implementing Amelia for our cleaning service business, ČISTÉ KRKONOŠE. The system offers useful scheduling options, and Patrick from the support team has been extremely helpful, providing detailed technical explanations and practical solutions for our specific booking requirements. Cons One limitation is that some advanced booking requirements cannot be configured directly through the standard settings. For example, Amelia uses a rolling 48-hour booking notice instead of allowing a fixed two-calendar-day cutoff. Achieving this requires custom WordPress hooks and additional technical work. It would be helpful if more flexible booking rules were available directly in the administration interface. Alternatives considered [Bookly](https://www.capterra.com/p/180137/Bookly/) Reasons for choosing Amelia After comparing Amelia with LatePoint and Bookly, we decided that Amelia offered the most suitable combination of features, usability, and flexibility for our cleaning business. We particularly appreciated its appointment scheduling, recurring bookings, employee availability management, and integration with WordPress. Another important factor was the ability to customize the booking process to meet our specific requirements. Although some advanced settings require additional technical work, Amelia appeared to be the best overall fit for ČISTÉ KRKONOŠE. Review Source Coach Used the software for: 3-5 years ### "Web Developper" October 10, 2026 1.0 Pros Overall, it's a great product, but, there are a lot of limitations that don't make any sense. It works though. Cons Amelia, although it offers a lot of features that other booking plugins don't has serious bugs that haven't been addressed. They've had a bug when someone buys something using Amelia, there is no record of the purchase. You have to go to the payment processor to confirm the purchase. We've had multiple clients come to our business after making online purchases and we had no idea. It's created a lot of frustration with customers. Review Source CEO Used the software for: 1-3 years ### "Amazing software and world-class customer support!" July 24, 2026 5.0 I’ve been a customer since 2022 and recently upgraded to the Elite Unlimited Lifetime plan. The technical quality is superb, and the human side of their support team truly stands out. They helped me smoothly handle my billing adjustments during a personal transition. I highly recommend Amelia to any developer or business owner! Pros The software is robust, reliable, and perfect for managing bookings. Additionally, the customer support team is outstanding—incredibly empathetic, kind, and quick to help. Cons Nothing negative to say so far. It completely meets all my business expectations and I am very satisfied with the platform. Review Source Freelance Used the software for: Less than 1 year ### "Love it! Great flexibility, layout and supportteam" July 14, 2026 5.0 I’ve been really happy with Amelia so far. It gives a lot of freedom to build your own booking pages with the available shortcodes, and everything looks clean and professional, especially on mobile. The support team is also great—they reply quickly, are friendly, and actually listen to feature requests, which is something I really appreciate. As a Dutch business, the iDEAL integration was a big reason for choosing Amelia, so I’m very happy they support it. Overall, it’s a flexible booking system with a team that really seems to care about improving the product. Love working with you guys, I have a license for multiple sites and am very happy with that! Pros Very flexible booking plugin with lots of shortcode options. Easy to build custom booking pages that match your own website. Clean, modern frontend that looks great on mobile. Fast, friendly and helpful support team. They genuinely listen to feature requests and are continuously improving the product. iDEAL payment integration (a huge plus for Dutch businesses). Great balance between ease of use and advanced functionality. Perfect for both appointments and events. Cons The PDF invoice layout cannot currently be customized, which would be useful for businesses that want invoices to match their branding. The invoice does not include the event date(s), making invoices less complete for workshops, trainings and retreats. It would be great to have a shortcode that immediately displays the contact information form for a preselected event, instead of asking customers to select an event that's already fixed. A few more frontend customization options would make Amelia even more flexible for businesses creating dedicated event landing pages. Review Source Manager Used the software for: 3-5 years ### "⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 5-stars" June 9, 2026 5.0 Pros Best Wordpress booking tool on the market. Hands down. Fast, easy to use, works great for the employees and customers. Cons I wish they would prioritize the feature requests. I have two things that have been on the feature request list for a couple of years. Review Source Yaniv M. Web developer Used the software for: 3-5 years ### "Works, good service - but can be buggy" March 24, 2026 3.0 I have vibe-coded an app that does that and it works really good. I no longer use Amelia and I won't renew the yearly license this summer. Pros It's still a great way to book appointment within wordpress. It integrates with my website ui and does the job. Cons In the last year I had some major bugs- especiialy with the automated reminders. Some of the clients reported bugs while trying book new appointments and lots of time I had to manually doing client bookings. I can say that the support team really tried to be helpful, but unfortunately I decided to move to another solution. I can add that some major issues that I found important to make the app better weren't part of a major upgrade they did this year, including the ability to use my phone number as the whatsapp tool for the clients (so they will be able to text back). Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Lack of WhatsApp integration, higher price and no way to integrate with local payment gateways. Review Source Administrator Used the software for: Less than 1 year ### "Polished front end, lots of options, good support" March 9, 2026 5.0 I’ve reached out to support a number of times (chat and email). They’re not an “instant reply 24/7” service, especially outside weekdays, but when they do respond it’s clear they’ve actually read the question. The answers are thoughtful, they try to solve the problem properly, and when something isn’t part of the product direction they explain the reasoning rather than fobbing you off. Because it’s a feature-heavy plugin, I’ve ended up doing a bit of fine-tuning with PHP/CSS (sometimes using AI tools to speed things up). That hasn’t bothered me — in my experience with more advanced software, a little tailoring is normal if you want everything exactly right. I also understand from my own time working in software (I spent 18 months at Oracle as an associate software engineer) that complex products always have a backlog, and that new releases can occasionally introduce unexpected issues. What matters is whether the team keeps improving, listens to users, and stands behind the product — and that’s been my experience here. Overall, I’m happy to continue using Amelia and I expect it will keep improving over time. Pros What I really like is how polished and configurable it is. The front-end looks professional out of the box, and there’s plenty of flexibility to tailor the booking experience to suit your business rather than forcing you into one rigid layout Cons We use Amelia for Events but the default is always Appointments I wish you could chose to default to Events. Review Source Web designer Used the software for: 1-3 years 5.0 November 6, 2026 AI summary based on a full review Amelia offers practical benefits by solving specific booking and event management challenges with its flexible configurations. Although the front-end interface is already effective, there is potential for improvement in that area. Log in to unlock the full review, detailed ratings, and pros & cons Stella G. Founder Used the software for: 1-3 years ### "Great value and does the job " April 26, 2022 5.0 I love how responsive support is. Pros I like how the backend of the plugin works well and looks very nice - such a refreshing thing compared to a lot of other plugins. It allows us to do a lot of complicated booking without hiring a custom development firm. I also like that there is lifetime license and the pricing is very reasonable for small businesses. Cons A few glitches here and there. Like we cannot seem to make custom fonts work and also cannot find a way to easily customize button styles. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I need much more complicated booking than Calendly can offer Reasons for choosing Amelia It does almost everything I need to do without a high price tag Review Source owner Used the software for: Less than 1 year ### "Best booking system ever!" February 25, 2025 5.0 My clients prefer this one iso my earlier booking system. and now I understand it better (using it for 1,5 months now) I love it. especially that it puts appointments straight into my apple diary, Pros it is easy to use and has many nice features Cons Nothing. only buying giftvouchers would be nice Switched from [OnlineAfspraken.nl](https://www.capterra.com/p/177334/Online-Booking-System/) price independence (bought a lifetime package) Alternatives considered [Bookly](https://www.capterra.com/p/180137/Bookly/) Reasons for choosing Amelia looked easier and it was what I liked better Review Source Massage Therapist Used the software for: 3-5 years ### "Worked until it didn't" July 5, 2021 2.0 I bought this a few years ago because it was affordable. It worked fairly well. When I needed assistance I was told I had to submit a new ticket under a new email address instead of just having the problem addressed. Eventually Amelia stopped working. Amelia said it was because of a plugin. I uninstalled all plugins and the problem persisted. Amelia then said it was because of server. I contacted server (Host Gator). HG told me it was because of Amelia. The issue was never resolved. Long story short it is not a good product as it will stop working leaving your business in peril. Pros inexpensive, simple, more words her to fill minimum word quota on this question Cons limited tech support, stopped working all of a sudden, couldn't resolve issue Review Source Response from TMS July 14, 2021 Hello Justin. We're sorry to hear you are not satisfied with Amelia. Full support for the plugin is offered only to paying customers, so if our agents asked you to open a new ticket under Amelia section, they did it so they could verify the purchase. Either way, if the plugin didn't work correctly, your issue should've been addressed regardless if your support expired or not. We apologize for the inconvenience this may have caused. If the issues you were experiencing were manifested in a manner that is similar to a conflict, the first step is to troubleshoot by deactivating other plugins, but if that didn't work either, we could've logged into your website, and see where the issue is coming from. The plugin is working correctly, and we would like to see what's going on with yours - to help you out, so please feel free to open a new ticket on our official support platform, and our support agents will gladly assist you! Once again, sorry for the inconvenience. Chief Technology Officer Used the software for: Less than 1 year ### "Comprehensive and Customizable, Coupled with Top Tier Support" December 10, 2024 5.0 Implementation was quick and easy. Setup and customization was easy and quite good. However, what was even better than the extensive capabilities of the plugin, was their support. They're responsive, patient, and thorough. Even when some of the issue was due to my configuration mistake, they kept pushing to find a solution and wanted to ensure I was successful. Hands down the best experience from a WordPress plugin provider that I have ever seen. Pros Hands down it is their excellent support. While you hope you never need to contact support, it's good to know that when you do you're going to get the help you need. A close second is the calendar & appointment scheduling experience as it's intuitive and easy to customize. Cons I would say the the presentation of the providers and the detailed provider profile view. It's important to note here that these areas are also very customizable and, for most use cases, are likely completely fine. However, we were replacing an existing experience where the presentation of providers, and their detailed profile, was all custom developed and fit into our existing site design perfectly. However, the default experience is still quite good, just wasn't what we needed. This was okay because we decided to leverage their extensive API for keeping our custom presentation while still using the plugin for calendar, scheduling, appointment management, and all of the other excellent features. Switched from We needed an easier to use scheduling experience for our users. We got that and so much more as a result of the switch. Important note, we switched from JetAppointment plugin, by Crocoblock, but this wasn't selectable in the dropdown so I chose the closest option, Crocoblock's JetFormBuilder. Review Source Karrie B. CEO Used the software for: Less than 1 year ### "Amelia - Wanted to love it but just couldn't" October 16, 2023 4.0 After about 2 months of trying to get it to work we gave up and went back to Calendly and then TidyCal for our scheduler. Pros I loved the ability to load onto my Wordpress site with a plug in and sent auto reminders for appointments Cons We never were able to get the time zone issue figured out even with multiple calls to customer support - who attempted to be helpful. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Wanted something that I could easily plug into our WordPress site Reasons for choosing Amelia Was able to purchase it at a very low price Review Source Hossamudin H. Founder Used the software for: Less than 1 year ### "It is great to integrate automatic scheduling on your wordpress site" May 13, 2022 5.0 Good Pros I used it on one of my websites to handle automatic scheduling with trainees as well as clients. Also, I could add my team easily, and each had his own profile, services, pricing, and schedule. It was super useful. Cons I wish I could integrate with another tool to take the customer database into MailChimp or another CRM. Switched from [Bookly](https://www.capterra.com/p/180137/Bookly/) To get a lifetime subscription instead of high monthly fees. Review Source Soul Messenger Used the software for: Less than 1 year ### "Amelia" January 6, 2023 5.0 Pros It has a lot of nice features and options to customize. Cons It does not easily integrate into my CRM. Making it difficult for setting up e-mail marketing. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reasons for choosing Amelia I purchased the lifetime license so I would not have to have yet another software as a service. Review Source Marketing and Design Used the software for: 3-5 years ### "Great booking plugin" October 14, 2025 5.0 Amelia has been a wonderful tool to work with. It makes bookings so much easier and the platform its great overall. Pros It's so easy to add services and create slots for your bookings. Also, the support team is great and always willing to help you. Cons The rebooking process its a bit confusing to set up in the backend. But with the amazing help of the support team, everything is possible. Review Source Administrador Used the software for: 3-5 years ### "Solid booking plugin with excellent support" June 2, 2025 5.0 We use Amelia to manage bookings for ceramic workshops, and it has streamlined everything. The customer experience is smooth, and we save a lot of time. Support was outstanding—especially when switching from Google SMTP to Brevo. Everything works great now, and we feel confident using it daily. Pros Amelia makes managing bookings incredibly easy. It’s intuitive for both our team and our clients, and the way it integrates into our website keeps everything looking clean and professional. Cons We struggled a bit with email notifications at first, especially setting up SMTP correctly. It wasn’t super clear, but once we got support involved, it all came together. Review Source na Used the software for: Less than 1 year ### "Powerfull Plugin with some quirks, great support (Pro)" August 20, 2025 4.0 I have been using Amelia Pro for a few months now and it is a great plugin offering quite a bit of functionality. For me it was really important to have events & appointments in one plugin as well as the possibility of a lifetime licence rather than subscriptions models. The plugin has some quirks and missing features (event tickets & dedicated pages per event rather than popups …), but the support has always been helpful and dedicated to fix any issues I’ve run into. Pros \- Ability to manage both events & appointments - integrated payment solutions & integration with woocommerce - decent costumisation options - very dedicated support - lifetime licence rather than yearly subscription Cons \- some missing features (but development continues) - sometimes unintuitive ui - somewhat lacking documentaion Review Source Dev Used the software for: Less than 1 year ### "Great booking tool!" August 18, 2025 5.0 Pros Pretty, modern, very clear and intuitive, wide range of functions, very friendly and helpful support team! Cons A bit more movement and flexibility in the settings would be desirable. Translation isn't always perfect, but it's not a problem and can be adjusted with a little effort. Review Source Graphic Designer Used the software for: Less than 1 year ### "Excellent support service" January 2, 2025 5.0 Pros Amelia plugin’s technical support was excellent and quick to answer any questions. Cons So far, I haven't found anything I don't like. Review Source Designer Used the software for: Less than 1 year ### "This is the booking plugin you need for Wordpress" January 27, 2023 5.0 An absolute pleasure to use for developers, managers and customers. Pros I have so many positive things to say about it. From the pricing, all the way through to configuring it and also how reliable and stable it is.Simple things such as being able to create an event and have the option to recur each booking whilst treating the individual event dates as separate events (For example a fitness class that happens at the same time every week, but doesn't always have the same attendees) – saves hours of admin time of creating events. But also at the same time having the option to add a series of events (such as a 4 week course) that a user pays once for and has access to all events at once is invaluable from a management perspective.Amelia also handles scheduling and working hours like a dream. Being able to pick Employees' individual services, working hours, time off and 'special days' is just fantastic from a management perspective.The packages option, combined with the step-by-step customer booking form has been optimised for conversion out of the box. It converts, and it does it whilst looking great.Not only is the frontend slick, organised and good looking – so is the management side. It's been an absolute pleasure configuring the plugin and learning how customisable it is along the way. Not only that, it's really really fast to make changes. I got a new client site set up from nothing to complete and live in 3 daysThe customer support so far has been good, and the fact they offer a lifetime license is an excellent move. Cons I have a few suggestions that will make the plugin better:1. Being able to add packages for Events and not just Appointments – so the user can sign up for a monthly pass that gives them access to x amount of classes, or unlimited classes. 2. Built-in customer subscriptions. Amelia can be set up to work with WooCommerce's checkout and handle subscriptions, memberships etc – but I want that seamless checkout experience that you get without redirecting to WooCommerce or having another plugin installed. Being able to offer a subscription at point of sale would be fantastic. Even just having a 'recurring' package that charges the user every month.3. Please, please add native Apple Pay integration into the Stripe payment gateway. Mollie supports Apple Pay but they are a nightmare to deal with unless you are in a specific industry or in a specific country. Reasons for choosing Amelia Feature rich, full integration, fair pricing and huge offering. Review Source Anna B. Owner Used the software for: 3-5 years ### "Reliable and good work companion" May 27, 2022 5.0 The overall experience has been very good. Pros I like its complexity. It does cover a lot of important bases. Also after a learning curve it is rather easy to use. Like its color and branding customisation. Reminding emails have already been my lifesaver. Cons I would like to have an option that the same paying customer (in my case a parent) can book a service for different children under his/her own name and email address and not to exercise with different emails for each child. I also use a virtual office and would love to have an option to add it as a proper official location. For the time being it is required to only give a physical one. And would also like to have a possibility to manually add a consultation beyond official working hours. Reasons for choosing Amelia It gave me more services and consultants possibilities. Review Source Senior Consultant Used the software for: 1-3 years ### "Appointment and event add-ons you don't want to miss!" October 10, 2023 5.0 It doesn't require much learning curve to use Amelia and very respond customer service. It may not be best booking appointments plugin, but it really does what it says. I have no problem with using Amelia plugin so far, it is stable and reliable. Pros It is very important to me to manage time as a consultant. The core function of Amelia plugin is booking appointment, it provides me a very easy way to check my clients' appointment and it also syncs with my Google calendar. In addition, Amelia takes care of the payment process automatically which I don't like to deal with. I won't say Amelia is suitable to all kinds of service providers or industries , but the booking process of Amelia really cam support Most of service providers needs. Cons Although, Amelia provides booking appointments function, but it also provides booking events. I compared many event and ticket plugins to Amelia, I think it has some improvements in booking event feature. No QR code ticket and too less choice of event booking list interface. Review Source Wed Designer Used the software for: Less than 1 year ### "You won't find better for the price" May 18, 2021 5.0 I am using Amelia on 2 sites at the moment. The first is a mobile massage company site, and the second is an online nutritionist site. For both the massage and the nutritionist site, the ability for clients to have their own customer panel and schedule and reschedule their appointments if necessary is fantastic. The package feature and Integration with Zoom for the nutritionist site is perfect for the client's needs. The Amelia plugin is a joy to use and set up. I love using it and will definitely use it again for other clients Pros Very easy to use. Has lots of features and is easy to integrate with other services. Has features that are hard to find in other similar software. I love the packages feature, I like that it has a customer and employee panel. Integration with Zoom, Woocommerce and Google calendar is really useful. The interfaces both front and backend are beautiful. I love the fact that customers can schedule their own appointments when buying packages. This software really does have everything that you need. Cons The customer support could be a bit faster in responding. Although it isn't a deal-breaker. The ability to customise the form fields for booking could be a little bit better, so that information captured when the client first booked an appointment could be retained somewhere, again, not a deal-breaker. The ability to customise the styling of the front end booking forms could be more extensive. Reasons for choosing Amelia The packages - I couldn't find any other booking plugin that had this functionality whereby users could schedule their own appointments after buying a package. The price - There really isn't anything out there that has the same features for the price and without being tied down to monthly subscriptions. The integrations - integration with Zoom, Woocommerce, and being able to sync with Google calendar, SMS notifications - it is so professional when a user receives an SMS notification. Their confidence in the company that they have booked with is increased. The beautiful booking front end interface Review Source Clinical hypnotherapist Used the software for: Less than 1 year ### "Genuine review" June 24, 2022 5.0 Great product, great service, and great and knowledgeable technical support in a timely manner. Pros Easy to set up and configure....even for complete novices like I am. They have great supporting documentation, and customizability is just perfect. The company stands by their money back promise....I accidently requested a refund....but ended up purchasing the next day again. The issue was on my side not theirs, yet they kept their promise without delay. They have awesome support, and technical support...with a willingness to help you sort your problem out. Trust me....the Amelia product makes life much easier....and gets clients to book. Don't waste time on other plugins. This works very well, and saves a great deal of time, while at the same time looking good. Cons Personally I would have liked it if the customers did not have to log into WordPress to configure their customer panel. Would have liked everything happen on the front end. But....really it's a minor taking into account the product as a whole. Alternatives considered [WPForms](https://www.capterra.com/p/234945/WPForms/) Reasons for choosing Amelia Better looking...and reviews. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.