--- title: "Health System Growth Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Health System Growth Software - reviews, pricing plans, popular comparisons to other Healthcare CRM products and more." source_url: "https://www.capterra.com/p/200430/Welltok-Patientology/" page_type: "product" language: "en" --- # Health System Growth Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Health System Growth ## What is Health System Growth? Welltok is proven to acquire and retain more patients, drive more use of high-margin services and manage your risk all in one solution. SmartReach for Health System Growth combines the power of our vast proprietary consumer database with your existing data to predict individuals at risk and those most likely to engage, and then reach them across multiple channels to drive action. Contact us to learn more and for a free market assessment. ## What is Health System Growth used for? [Healthcare CRM](https://www.capterra.com/healthcare-crm-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25000 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Health System Growth?[Manage this product listing](https://www.g2.com/products/marketing-systems-group/claim_requests/new?auto=true) ## Health System Growth Overview Updated September 2026 AI summary Health System Growth is a Healthcare CRM designed for organizations of all sizes seeking to manage patient relationships and outreach. It covers essential CRM functions like campaign and lead management, patient communications, and marketing automation, with optional tools for analytics, customizable reporting, and multi-location support. The software is available via cloud and desktop deployments for flexible access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Health System Growth 4.5 (4) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $25000 Per User, Per Year Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.5 (6,068) Value For Money 4.0 (3) Value For Money 4.3 (4,685) Customer Service 4.3 (3) Customer Service 4.4 (4,478) ## Health System Growth alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Health System Growth Overview ### What company size and specific industries is Health System Growth built for? Health System Growth is designed for healthcare providers, especially health systems and organizations that offer procedures and services to consumers. It targets hospitals and similar care delivery groups that need to identify people likely to book care, using customer data, consumer data, and social determinants of health insights. Features and Usability ### What are the key features of Health System Growth? Health System Growth offers patient management, medical history records, physician management, and HIPAA compliant data handling for healthcare operations. It also includes campaign management, audience targeting, marketing automation, and lead management, plus patient communications through chat, live chat, reminders, client portal, and self service portal. Getting Started and Support ### What training and onboarding options does Health System Growth offer? Health System Growth provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled topic sessions, documentation offers written reference, and videos provide visual step-by-step learning materials. Getting Started and Support ### What customer support options does Health System Growth offer? Health System Growth provides email/help desk, phone support, and chat. No reviewer feedback about support is available, so user experience details such as response time, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 206 Healthcare CRM reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating Healthcare CRM software: - **Appointment Management** (**55%** of reviewers rated this feature as critical) - **Mobile Access** (**41%**) - **Activity Dashboard** (**44%**) Health System Growth includes other capabilities that reviewers also consider important, such as **HIPAA Compliant** (**63%**) and **Document Management** (**59%**). Together, these features help healthcare organizations protect sensitive patient data, keep records organized, and support more consistent day-to-day operations, allowing teams to work with greater confidence and accuracy. Activity Tracking Track and document all activities across devices, networks, and other systems Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Chat/Messaging Communicate using direct chat or messages within the system Client Portal Private online space that lets businesses securely share documents and provide information access to clients Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Health System Growth 29 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Forecasting: Form predictions based on past and present data/trends - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Medical History Records: Records of patients' medical history - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Predictive Analytics: Predict future data based on historical data sets - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. --- Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.0 (3) Basic $25,000 Per User,Per Year Value for money 4.0 (3) 4.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AD Alexis D. Digital Specialist Hospital & Health Care ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 26, 2020 The team at welltok has been much more responsive and helpful as time as gone on (thank you so much!!), and I feel we are nearly where we need to be in order to fully understand and optimize the product. Pros The customer service has become much more reliable and helpful, and that has made all the difference. I like knowing that info is de-duped as well, and having the ability to market to prospects as well as patients is wonderful. Cons Implementing the software was very difficult, there wasn't a linear instruction of what had to be done and when. There was no heads up on success criteria needing to be complete before a campaign is able to be analyzed, for example, when we first started. We also were told we didn't need physical addresses for patients to be uploaded into our system and then that detail changed later too. There were a lot of confusing moments in the beginning but over time the software and experience with it has improved. Also, would be great if we could get combined analysis for campaigns and touchpoints on one page. But for now they are separate. Alternatives considered [Mercury Patient Engagement](https://www.capterra.com/p/163488/Healthgrades-CRM/) Reasons for choosing Health System Growth This decision was made before I started. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Carolyn M. Project Manager, Manager/Creative Hospital & Health Care ### "Welltok Patientology Approval" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 11, 2020 We can create both research queries along with very specific targeted lists. Our reps have always been very helpful and we have a nice working relationship with them. Pros I like the fact that the queries can be as broad or as specific as you need depending on the nature of the campaign. I also like that our reps are always available to help and customize our services based on our needs. Cons As with many types of software, it was confusing at first to fully understand and use the tool. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Marla K. Marketing & Advertising Coordinator Hospital & Health Care ### "Excellent Client Service, Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2020 I have had a great experience with the application and Welltok team! If I have a question or urgent need, my Welltok team is just a message, email or call away. They have taught me to be a better user through on-site training and through screen shares. Pros This is a very user friendly system. I have used this application the past 3.5 years and it has evolved to user needs and is very easy to navigate. Our favorite tool within the application is reporting. We no longer have to download information to manually calculate ROI, volumes, effectiveness, etc. It's all packaged based on our widget selections! Cons Sometimes there are glitches with updating my queries while applying new metrics. However, I don't think this is always within the application rather on my computer. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Ashton C. Marketing Project Coordinator Marketing and Advertising ### "Email Editor Functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 11, 2020 Pros The email editor is incredibly easy to use - even for someone like myself who has not background in the CRM program. It was quick and easy to put together a basic template for quick and concise communications to our patients and community. Our Welltok team created an email template for our monthly Pediatrics e-newsletters, which was a huge help! This saves us even more time each month, which makes a huge difference for a busy team like ours. Cons The only aspect of the email editor that I would improve would be adding more fonts to the program, and allowing more control over the spacing between images and text. I would also like the ability to overlay text on the images. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.