--- title: "Grayscale Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Grayscale Software - reviews, pricing plans, popular comparisons to other Recruiting products and more." source_url: "https://www.capterra.com/p/200491/Grayscale/" page_type: "product" language: "en" --- # Grayscale Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Grayscale ## What is Grayscale? Grayscale is a texting and automation platform designed for hiring teams. We make it seamless to engage talent, automate workflows, and deliver a high-touch candidate experience. We integrate deeply with ATS's like Greenhouse, Lever, Workday & SAP SuccessFactors. ## What is Grayscale used for? [Recruiting](https://www.capterra.com/recruiting-software/)[Talent Management](https://www.capterra.com/talent-management-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $99 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grayscale?[Manage this product listing](https://www.g2.com/products/grayscale/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grayscale 4.7 (32) VS. [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price $99 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (32) Ease Of Use 4.3 (1,932) Value For Money 4.6 (23) Value For Money 4.2 (1,588) Customer Service 4.7 (29) Customer Service 4.1 (1,661) ## Grayscale alternatives [4.4 (1,399)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,774)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (10,958)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/200491/Grayscale/alternatives/) ## FAQs about Grayscale Overview ### Which roles and teams benefit most from Grayscale? Grayscale is most used by recruiting teams, talent acquisition specialists, and HR professionals who need to streamline candidate sourcing, outreach, and hiring coordination. Recruiting managers and coordinators use it to track pipelines and improve team efficiency, while employer branding and operations roles support smoother candidate experiences and more consistent recruiting workflows. Answer based on 32 reviews Overview ### What company size and industries is Grayscale built for? Grayscale is built primarily for enterprise talent acquisition teams, with 53% of reviewers from enterprises and 31% from midsize businesses. It serves brands across tech, e-commerce, retail, and healthcare, while reviewer concentration is highest in hospital and health care at 25%, with recruiting as the most common use case. Answer based on 32 reviews Features and Usability ### What are the key features of Grayscale? Grayscale includes recruitment management, applicant tracking, and candidate management for hiring workflows, plus interview scheduling and interview management. It also offers 2-way messaging, mass texting, live chat, and message personalization, along with assessment management, background screening, onboarding, reporting and analytics, and workflow management. Integrations ### Which third-party tools and platforms does Grayscale integrate with? Grayscale integrates with Greenhouse and SAP SuccessFactors HCM, with reviewer-confirmed links to applicant tracking and recruiting workflows. It also connects to recruiting and HR platforms including Workday HCM, Lever, Jobvite, SmartRecruiters, and ADP Workforce Now, giving teams 10 third-party integrations across hiring, onboarding, and candidate communication. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does Grayscale offer? Grayscale provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Grayscale offer? Grayscale offers email/help desk, a knowledge base, phone support, and chat. Users report mixed support experiences: some say assistance is helpful and feature requests are discussed, while others mention slow replies and occasional unhelpful service when asking for troubleshooting or product guidance. Answer based on 3 reviews ## Features AI summary Based on 11,304 Recruiting reviews Capterra data shows that buyers of recruiting software rank the following features as their top priorities: - **Application Management** (**46%** of reviewers rated this feature as critical) - **Applicant Tracking** (**47%**) - **Job Posting** (**49%**) Grayscale includes **Applicant Tracking** and **Job Posting**, giving recruiting teams a way to monitor candidates through the hiring process and publish openings across roles more efficiently. However, it does not include **Application Management**. Instead, it offers **Candidate Management** (**45%**), which helps teams organize candidate details and maintain visibility into talent pipelines, helping businesses keep hiring efforts organized and move applicants forward with less manual work. Applicant Tracking 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle Candidate Management 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Build, track, and maintain relationships with candidates Onboarding 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Reporting/Analytics 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Interview Management 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create and track interviews with a reminder system Task Management 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Grayscale 35 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Responses: Automatic reply functionality for incoming messages - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Candidate Management: Build, track, and maintain relationships with candidates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Internal HR: Designed to be used by internal recruiters or HR hiring managers - Interview Management: Create and track interviews with a reminder system - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Talent Acquisition: Recruiting, tracking, and interviewing candidates and onboarding/training new employees - Task Management: Create, manage and track all task activities and progression - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (32) 4.7 Based on 32 reviews ## Pricing Value for money 4.6 (23) Basic $99.00 Per Feature,Per Month Value for money 4.6 (23) 4.6 Based on 23 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ Paycom](https://www.capterra.com/p/130949/Paycom/)[ ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/)[ Greenhouse](https://www.capterra.com/p/133100/Greenhouse/)[ UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ Workable](https://www.capterra.com/p/130175/Workable/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (29) 4.7 Based on 29 reviews ## User reviews Overall rating 4.7 Based on 32 reviews Filter by rating 5(24) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent FM Fateha M. HR Alternative Medicine ### "Great time saver " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2025 I think grayscale is great and I love using the features in grayscale. Pros able to send emails and reminders for techs who are able to join calls quickly with grayscale. Cons not being able to add different times to the techs and send the same email. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP Dionne P. Recruiter Machinery ### "Grayscale Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2025 The system is user friendly, and I like that it's integrated within our platform. Pros I like the feature of being able to send bulk text messages. Cons If the candidate enters the number in incorrectly, you are still not bale to text the candidate even if you update the phone number. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AL Ashley L. RN Marketing and Advertising ### "Positively Gray " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 I would recommend this to others looking for this type of tool for their company or business. Pros I love the ability to utilize direct messaging. It also is a way to keep track of applicants in an organized manner. Cons Sometimes the software would be slower or glitch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Melissa S. Talent Acquisition Coordinator Security and Investigations ### "Highly Recommend Grayscale! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 5, 2024 I use it every day! Pros Love that I can talk to candidates in real time and my whole team can see it. Cons I wish there was a way the app would "ding" or something when the messages come through. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BD Biswajit D. Recruitment Specialist Security and Investigations ### "Using Grayscale to track ,search and communicate with suitable prospects" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 15, 2024 My experience with Greyscale has been great Pros Its easy of use and how we can reach out to so many candidates in short span Cons It is good but there should be an easier way to email collectively Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HE Hannah E. Talent Acquisition Coordinator Utilities ### "Amazing Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Pros I like that it is integrated with our recruiting and candidate management software. It is very easy to use and makes my job more functional. I need to talk with candidates daily with the texting function. Cons Nothing to not like! It does everything I need it to do. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Angie S. Recruiter Construction ### "Good texting feature! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 18, 2024 Great texting feature to communicate with candidates in a faster way! I like that I can set up automation text messages that saves time for Recruiters! Pros I like how modern and convenient is the texting! Cons Sometimes customer service is not quick on replying! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jami W. Recruiter Hospital & Health Care ### "Hire and communicate efficiently. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 10, 2023 Pros Grayscale is extremely easy to use and has integrated with our ATS smoothly. It has great options to set up message templates and push reminders to help keep candidates engaged throughout the hiring process. It has been a great time saver! Cons I have not experienced any cons with this product so far. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MW Megan W. Talent Acquisition Partner Human Resources ### "Texts Is Way Better Than Emails" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 6, 2023 Overall, I will never go back to text individuals on my personal phone and will stick with Grayscale. It is a great feature for a company to use if multiple employees are reaching out to the same person. Pros This software provides a more personable way to contact candidates than what emails do. I can have immediate responses between the candidate and myself and yet not having to use my own personal phone number. Also, my favorite feature on this software is the scheduled texts that can be sent out. If I don't want to forget to message someone I can write out the text and select when I would like it sent out. This helps less candidates fall through the cracks. Cons The software has a ton of features, but they aren't obvious to the normal client who just uses what is in front of them. I have had to go digging into the software to discover the different features that are provided and learn from my coworkers on what they have learned recently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jennifer C. Concierge Hospital & Health Care ### "Grayscale review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2022 Overall, my experience has been pleasant. It’s a very easy application to use. Very straightforward and to the point. Pros I love that I can link it to my Lever account. It makes it so easy to text potential candidates with information that is needed or to request information. It’s nice that I can make templates and use them daily. Cons There isn’t anything about grayscale that I don’t like. It’s a very easy application to use. And it’s convenient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/200491/Grayscale/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Paylocity vs Grayscale](https://www.capterra.com/compare/86714-200491/WebPay-vs-Grayscale)