# Grayscale Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Grayscale the right Recruiting solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/200491/Grayscale/reviews --- Grayscale 4.7 (32) [View alternatives](https://www.capterra.com/p/200491/Grayscale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Grayscale Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews DP Dionne P RecruiterMachinery, 10,001+ employeesUsed the software for: Less than 6 months. “The system is user friendly, and I like that it's integrated within our platform.“ March 31, 2025 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Megan W. Talent Acquisition Partner Human Resources Used the software for: 6-12 months ### "Texts Is Way Better Than Emails" January 6, 2023 4.0 Overall, I will never go back to text individuals on my personal phone and will stick with Grayscale. It is a great feature for a company to use if multiple employees are reaching out to the same person. Pros This software provides a more personable way to contact candidates than what emails do. I can have immediate responses between the candidate and myself and yet not having to use my own personal phone number. Also, my favorite feature on this software is the scheduled texts that can be sent out. If I don't want to forget to message someone I can write out the text and select when I would like it sent out. This helps less candidates fall through the cracks. Cons The software has a ton of features, but they aren't obvious to the normal client who just uses what is in front of them. I have had to go digging into the software to discover the different features that are provided and learn from my coworkers on what they have learned recently. Review Source AS Angie S. Recruiter Construction Used the software for: 1-2 years ### "Good texting feature! " January 18, 2024 4.0 Great texting feature to communicate with candidates in a faster way! I like that I can set up automation text messages that saves time for Recruiters! Pros I like how modern and convenient is the texting! Cons Sometimes customer service is not quick on replying! Review Source AS Ahmed S. recriter Government Relations Used the software for: Less than 6 months ### "Grayscale can be a lot better" December 10, 2021 4.0 Pros the fact that you can message all people right from the extension/app Cons the fact that you cant view grouped messages. it would be very nice to see messages from different lists grouped. versus all mixed together. Also it would be nice if you can see how many people responded and who haven't within bulk messaging. I think if you guys implemented both of those things you would be not only competing with the competitors but may arguably even be better than them. Review Source CS Carson S. Talent Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Amazing Application!! " December 30, 2021 5.0 I love the application!! it really has changed how we positively interact with candidates in lighting fast way!! Pros I love being able to quickly engage with a candidate for the first time to important notifications, emails can get lost and not everyone keeps notifications on so being able to reach them so quick is great. I love being able to schedule a text for a future date and time so you don't have to remember to send it on the day of!! Cons more snippets please!! it would make it easier to message quickly if more details on candidates were there to pick from. even snippets for our name and titles/ company Review Source BM Beth M. Talent Acquisition Specialist Medical Practice Used the software for: 6-12 months ### "I love Grayscale!" February 17, 2020 5.0 I love Grayscale! I'm a Recruiter and I use it multiple times a day to contact candidates. It allows us to receive a quicker response/increases the chances of candidates responding all together. It is much easier for the candidate to respond wherever they are, and easier for me to send them quick updates and eliminate phone tag. I also use texting to inform people of hiring events. At least 50% of the candidates that came to my last event attended because they received a text. Grayscale is very user friendly and provides the functionality needed for efficiency. The Grayscale team (specifically Ty Abernethy) has been wonderful to work with. Many functionalities have been put in place based on my feedback which makes me feel like a valued customer. I would definitely recommend this product! I can't imagine doing my job without it! Pros Ease of use, but to be more specific - ability to create templates and the chrome extension Customer service from Grayscale team! Cons Cannot add automation in bulk Cannot flag duplicate messages Receive other user's messages when two different people contact the same candidate Review Source rB roxana B. recruiter Facilities Services Used the software for: 2+ years ### "good tool" December 21, 2021 5.0 good experience Pros easy to use and convenience Cons sometimes need to refresh so text can be read completely Review Source RDR Ruben Dario R. Talent Researcher II Telecommunications Used the software for: 6-12 months ### "Amazing product for seamless communication with candidates. " December 16, 2021 5.0 I'm located in Colombia and I have to establish communication with local and US based candidates. Sending a text message enables and makes asynchronous communication easier. Plus you have a register of your interaction with candidates, so it's visible and traceable. Pros Simplicity and integration with our ATS makes visible our communication activity with candidates for all the people involved in the process. Cons It would be great if it had an automatic feature for saving unsent messages, just in case we forget to hit the send button. Review Source JC Jennifer C. Concierge Hospital & Health Care Used the software for: Less than 6 months ### "Grayscale review " December 19, 2022 5.0 Overall, my experience has been pleasant. It’s a very easy application to use. Very straightforward and to the point. Pros I love that I can link it to my Lever account. It makes it so easy to text potential candidates with information that is needed or to request information. It’s nice that I can make templates and use them daily. Cons There isn’t anything about grayscale that I don’t like. It’s a very easy application to use. And it’s convenient. Review Source BH Barbara H. Lead Recruiter E-Learning Used the software for: 6-12 months ### "Efficient and User Friendly" February 17, 2020 5.0 Our experience has been very positive thus far. The product has created some new efficiencies in our recruiting process. Pros The texting feature has been integrated into our ATS, Indeed and Zip Recruiter which allow us to easily reach out to candidates who reply more quickly than by phone or email. The text apply feature allows candidates to self schedule an interview which is also a great time saver. Cons Texting multiple candidates as a group could be simplified. Currently this must be facilitated through a spreadsheet. Review Source KM Keyera M. Clinical Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Great tool to connect with candidates!!!" January 13, 2022 5.0 I'm still a new user so I'm learning to put it to great use. Overall my candidate response have been higher since using the systems. Pros I like the easy use of the system and how it integrates with our ATS. Cons Nothing I've discovered so far. Still a new user. Review Source MS Mary S. Corporate Recruiter Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Grayscale is Awesome" February 17, 2020 5.0 When I have had any questions or concernd the customer support we received was over the top! Pros It makes it a breeze staying in touch with our applicants as they would rather text than answer the phone Cons I have not found anything I do not like yet Review Source FM Fateha M. HR Alternative Medicine Used the software for: 2+ years ### "Great time saver " April 15, 2025 5.0 I think grayscale is great and I love using the features in grayscale. Pros able to send emails and reminders for techs who are able to join calls quickly with grayscale. Cons not being able to add different times to the techs and send the same email. Review Source DP Dionne P. Recruiter Machinery Used the software for: Less than 6 months ### "Grayscale Review" March 31, 2025 5.0 The system is user friendly, and I like that it's integrated within our platform. Pros I like the feature of being able to send bulk text messages. Cons If the candidate enters the number in incorrectly, you are still not bale to text the candidate even if you update the phone number. Review Source AL Ashley L. RN Marketing and Advertising Used the software for: Less than 6 months ### "Positively Gray " December 16, 2024 5.0 I would recommend this to others looking for this type of tool for their company or business. Pros I love the ability to utilize direct messaging. It also is a way to keep track of applicants in an organized manner. Cons Sometimes the software would be slower or glitch. Review Source MS Melissa S. Talent Acquisition Coordinator Security and Investigations Used the software for: 6-12 months ### "Highly Recommend Grayscale! " September 5, 2024 5.0 I use it every day! Pros Love that I can talk to candidates in real time and my whole team can see it. Cons I wish there was a way the app would "ding" or something when the messages come through. Review Source BD Biswajit D. Recruitment Specialist Security and Investigations Used the software for: 1-2 years ### "Using Grayscale to track ,search and communicate with suitable prospects" July 15, 2024 5.0 My experience with Greyscale has been great Pros Its easy of use and how we can reach out to so many candidates in short span Cons It is good but there should be an easier way to email collectively Review Source HE Hannah E. Talent Acquisition Coordinator Utilities Used the software for: Less than 6 months ### "Amazing Product " July 11, 2024 5.0 Pros I like that it is integrated with our recruiting and candidate management software. It is very easy to use and makes my job more functional. I need to talk with candidates daily with the texting function. Cons Nothing to not like! It does everything I need it to do. Review Source Danielle A. Talent Acquisition Partner Real Estate Used the software for: Less than 6 months ### "Exceptional Software with Exceptional Customer Support" February 14, 2020 5.0 Absolutely exceptional! Great software product great service! Pros I like absolutely everything about this software! It has integrated seamlessly with our ATS and elevated both communication quality and communication response time with top talent. The product is incredibly easy to launch (literally takes just minutes!) and even easier to use. There is no need to upload lists of candidates as they auto populate into the program meaning absolutely 0 manual entry! Having all forms of accessibility including chrome extension, desktop page and app enables you to stay connected with your candidates regardless of where you are! My favorite feature is the ability to set up custom texts that are automatically triggered to send by applicant stage changes custom for each position posted! Before bringing Grayscale on we saw about 40% of applicants whom were moved to the phone interview stage become non-responsive in scheduling after e-mail and call outreach (may I add that we review all applicants and decide on next steps within 24 hours of apply). Within one week we saw a drastic reduction in the amount of applicants that were non-responsive as well as the time it was taking to follow-up on those applicants. The customer support is hands down the best software support I have ever received! We hardly ever have issues but when we do their team is on top of our issues and investigating solutions to resolve almost immediately after contacting. Not to mention their team actually listens to the users feedback and applies to new product developments. Cons To be completely honest there is not much I do not like about this software. I only have wish list items that would further improve my already exceptional experience with Grayscale. I should also mention that this list of items have been discussed with their support team and are in queue for discussion of future product development with some items having already been implemented by their development team! About the only thing I am missing currently is a search bar for easier selection of text templates. If you have a ton of text templates (like I do!) the absence of a search bar does add to the time it takes to sift through to find the right template. This in no way hinders my ability to use the system, just is a wish-list item I would love to see! I should also mention that this is a feature I have chatted about with my support team and it is in queue for discussion to be implemented! Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) Reason for choosing Grayscale Complete integration with Greenhouse ATS, automated texts triggered by stage changes, no manual entry or mass upload of numbers, competitive pricing ! Review Source Kathryn S. Operations Associate Furniture Used the software for: 6-12 months ### "Helpful Tool, Not Very Intuitive " November 10, 2021 4.0 I prefer this for messaging a group of 15+ contractors over Google Voice, but for one off messages, it is not worth the effort to upload contacts and receive photos. Pros Once all the profiles are updated, texting and messaging contractors is easy, their profiles are helpful to use and keeping track of messages is easy. Cons I wish that photos and videos could be sent over, and that the overall intuitiveness of the product was easier. We cannot delete lists and the customer service was not super helpful when asked to assist. Review Source Adam A. Talent Acquisition Defense & Space Used the software for: 6-12 months ### "Great texting tool" February 18, 2020 5.0 Overall, the whole experience is great and such a great value compared to other vendors. The team at Grayscale is super helpful and open to your feedback for continuous product improvements. They also release multiple updates through the year so they are always tweaking. I recommend! Pros I love the ease of use of Grayscale. The chrome extension lives in your browser and integrates with most major ATS systems. You can contact candidates through grayscale with ease; bulk messaging features are fantastic, and they just released and automation function that is supposed to help with repetitive tasks such as scheduling phone screens, contacting a candidate about an offer, or general following. The jury is still out on the automation since it was just released, but I have no doubts that it will be awesome! Cons My only con is I wish I can tie the mobile # with the grayscale app, they issue a new phone # for texting. Reason for choosing Grayscale The cost and support team was more personable. Review Source VR Verified Reviewer Talent Acquisition Partner Computer Software Used the software for: 6-12 months ### "Some good features, but also some hiccups " October 6, 2022 3.0 There is some good with the features, but also bad with the overall level of service. Pros Scheduling messages is easily the best feature that is offered with this software. Cons We've had to deal with multiple system outages where we can't send or receive texts. It makes it hard to keep communications running. Review Source MJ Margot J. Recruiting Manager Hospital & Health Care Used the software for: Less than 6 months ### "Makes recruiting easy!" November 18, 2021 5.0 This has made setting up and rescheduling interviews very easy. This has been a great way to get in touch with candidates to set up a recruiter screening as well! Pros This software makes it super easy to communicate with candidates and makes scheduling a breeze! Cons Sometimes the reporting and analytics can be off. Review Source JW Jami W. Recruiter Hospital & Health Care Used the software for: Less than 6 months ### "Hire and communicate efficiently. " July 10, 2023 5.0 Pros Grayscale is extremely easy to use and has integrated with our ATS smoothly. It has great options to set up message templates and push reminders to help keep candidates engaged throughout the hiring process. It has been a great time saver! Cons I have not experienced any cons with this product so far. Review Source AA Amy A. Manager Provider Recruitment Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to Use" December 20, 2021 5.0 Easy to use! Small learning curve then I was off and running. Pros It is so easy to use. I love having the app on my phone. I can stay in touch with candidates when I'm away from my computer. I also like it's compatible with our ATS. Cons I really haven't found anything I don't like about this software. Review Source MT Michael T. Talent Acquisition Specialist Hospital & Health Care Used the software for: 6-12 months ### "Reviewing Grayscale texting" December 6, 2021 5.0 Pros It's easy to use this product to reach out to candidates at a moment's notice. Cons It will tell me that the quality of my text is too long at times when I need to spell some things out -- that can be occasionally disconcerting. Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.