---
title: "Loox Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Loox Software - reviews, pricing plans, popular comparisons to other Review Management products and more."
source_url: "https://www.capterra.com/p/200494/Loox/"
page_type: "product"
language: "en"
---

# 

 Loox Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Loox

## What is Loox?

Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content. Over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales.

## What is Loox used for?

[Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[UGC Platform](https://www.capterra.com/ugc-platform-software/)

Top alternative

Featured

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$10

Usage Based, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Loox?[Manage this product listing](https://www.g2.com/products/loox/claim_requests/new?auto=true)

## Loox Overview

Updated September 2026

AI summary

Loox is a cloud-based solution designed for businesses of all sizes seeking to manage and enhance their online reviews and reputation. Covering review management and reputation management categories, it offers tools for monitoring reviews, managing responses, handling negative feedback, and sharing on social platforms. Notably, it includes review badge management to highlight customer feedback on web properties.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Loox

4.9 (16)

VS.

[4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

$10

Usage Based, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (16)

Ease Of Use

4.7 (58)

Value For Money

4.3 (12)

Value For Money

4.5 (52)

Customer Service

4.9 (14)

Customer Service

4.6 (52)

## Loox alternatives

[4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/)

[4.9 (58)](https://www.capterra.com/p/160682/ReputationStacker/reviews/)

Starting price

$63.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/160682/ReputationStacker/)

Highest Rated

[rater8](https://www.capterra.com/p/177794/rater8/)

[5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

Starting price

$109.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/177794/rater8/)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

[4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169618/Trustpilot/)

[View all alternatives](https://www.capterra.com/p/200494/Loox/alternatives/)

## FAQs about Loox

Overview

### Which roles and teams benefit most from Loox?

Loox is most used by e-commerce leaders, founders, owners, and marketing teams that need to turn customer reviews into social proof and higher conversion rates. Store managers and directors use it to automate review collection, showcase photo reviews on product pages, and strengthen trust, retention, and purchase decisions.

Answer based on 16 reviews

Overview

### What company size and industries is Loox built for?

Loox is built for small Shopify merchants, with 100% of reviewers from small businesses and Retail leading at 44%. It also serves Marketing and Advertising at 19% and Arts and Crafts at 6%. The most common use case is review management, used by 76% of reviewers.

Answer based on 16 reviews

Features and Usability

### What are the key features of Loox?

Loox offers review generation, review requests, review display, and review badges for collecting and presenting customer ratings. It also includes email reminders, SMS messaging, alerts/notifications, and response management for review workflows, plus reporting & statistics, activity tracking, search/filter, social sharing, and website integrations.

Integrations

### Which third-party tools and platforms does Loox integrate with?

Loox integrates with 6 third-party tools and platforms, including Shopify and Shopify Plus for store reviews, Klaviyo and Omnisend for email marketing, Google Ads for advertising, and LoyaltyLion for loyalty programs.

Answer based on 5 reviews

Getting Started and Support

### What training and onboarding options does Loox offer?

Loox provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars offer scheduled instruction, documentation gives written reference material, and videos provide self-paced learning and feature walkthroughs.

Getting Started and Support

### What customer support options does Loox offer?

Loox provides Email/Help Desk, a Knowledge Base, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so support quality, response times, and common user frustrations cannot be summarized from the provided data.

## Features

AI summary

Based on 2,212 Review Management reviews

Capterra data shows that buyers of review management software rank the following features as their top priorities:

-   **Review Request** (**56%** of reviewers rated this feature as critical)
-   **Feedback Management** (**50%**)
-   **Review Monitoring** (**48%**)

Loox supports all three of the features reviewers rate most highly: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, manage incoming feedback in one place, and keep track of brand sentiment across channels, allowing teams to respond faster and make better decisions about the customer experience.

Review Request

4.8 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Allows businesses to request reviews from their customers

Review Monitoring

4.8 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Negative Feedback Management

5.0 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Customer Experience Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Dashboard

4.8 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Response Management

4.7 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Loox 34 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology).
- Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
- Customizable Branding: Add customized logos and colors to align with company branding
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Reminders: Reminders sent via email
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Incentives: Provide incentives for reviewers, such as coupons and gift cards.
- Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials.
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Negative Feedback Management: Identify, track, and respond to negative feedback
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Ratings/Reviews: Ratings/Reviews
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents
- Review Badge Management: Allows businesses to manage badges from review websites.
- Review Monitoring: Automatically monitor and receive alerts for any new online reviews
- Review Notification: Notifies a business when a review is left
- Review Request: Allows businesses to request reviews from their customers
- Review Sharing: Share internal and external reviews on social media platforms
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- SMS Messaging: Send messages via SMS
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Social Promotion: Market event via social media tools
- Social Sharing: Allows businesses to share their videos on social media.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Website Integration: Seamlessly integrates with 3rd party websites
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools

---

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Features

4.7 (16)

4.7

Based on 16 reviews

## Pricing

Value for money

4.3 (12)

Free Trial

Basic

$10.00

Usage Based,Per Month

Value for money

4.3 (12)

4.3

Based on 12 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[

Omnisend](https://www.capterra.com/p/153508/Omnisend/)[

Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[

Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[

LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (14)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (14)

4.9

Based on 14 reviews

## User reviews

Overall rating

4.9

Based on 16 reviews

Filter by rating

5(14)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MK

Marcus K.

Marketer

Marketing and Advertising

### "Solid review platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 5, 2024

Good but can be better. Need to make it more customizable.

Pros

Easy to use and not too complicated like a lot of other apps.

Cons

Need more customizations. It’s pretty much made as “one size fits all” which is good enough for most businesses but as you grow, you might want to make it more custom.

Switched from

[Stamped.io](https://www.capterra.com/p/215605/Stamped-io/)

Stamped was too expensive and bad at getting photo reviews from.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GS

Gabriel Stefkov S.

Manager

Consumer Electronics

### "App every store needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2023

Pros

Having the opportunity to import reviews, mange them, get them on time is crucial. All this increase the liv our clients and their satisfaction!

Cons

None, everything is great and easy to navigate!

Switched from

[Judge.me](https://www.capterra.com/p/215990/Judge-me/)

Better interface

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Justin A.

Owner

Marketing and Advertising

### "Loox is a solid all arounder"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 16, 2023

overall I think it was a great platform, it just did not exactly fit what I was looking for so I did prefer other options. I think that if you are looking to start with a platform then this is a great option but if you're looking to transfer over I think you're better off with some of the more elite options

Pros

One of the features I like the most about loox was how well integrated it was, although now I think it has taken a little bit of a backseat to some of the other review platforms out there in that regard

Cons

My least liked thing about loox is that If you have previous reviews it wasn't as easy to change over to this software as it was with other ones A lot of them are able to go into some sort of generic import template but I didn't find that to be quite as simple with this one as it was with others and in fact I did not even import any of my old reviews

Switched from

[Stamped.io](https://www.capterra.com/p/215605/Stamped-io/)

The benefits of the lesser known options didn't live up to what I wanted. Some I estimated existed solely to repel review exporters

Alternatives considered

[Opinew](https://www.capterra.com/p/181008/Opinew-Product-Reviews/)

[Fera](https://www.capterra.com/p/10002806/Fera/)

Reasons for choosing Loox

Bigger name and thousands more users

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

UX

Retail

### "Great App"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 19, 2022

Pros

Its a very useful app to work with social proof

Cons

I would like some more design features to show the reviews on my site

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EH

Electra H.

CEO

Cosmetics

### "Best Review Management Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Pros

i love the new feature where a customer can do video reviews. i love that i can choose coupon codes for customers to give reviews i love have easy it was for integration.

Cons

i actually do not have any cons at this time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VC

Vickie C.

Manager

Arts and Crafts

### "Good to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2022

Very good would recommend

Pros

Customer support is excellent they set the whole thing up for me

Cons

Can't think of anything the whole package is good

Switched from

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

Too expensive and not getting enough reviews

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SW

sean W.

ceo

Health, Wellness and Fitness

### "B strong"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 11, 2022

its been totally fine.

Pros

easy to use, easy for clients to use, i like being able to send emails quickly to clients.

Cons

expensive, there are other free or cheaper options on the market.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Ashley B.

founder

Retail

### "easy to use product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2022

Pros

easy to use, have gathered reivews automatically

Cons

the design could be more appealing around the reviews and how they appear on the website

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Alex G.

Founder

Retail

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

April 7, 2022

Pros

Quite easy to integrate and send automated reviews.

Cons

Find the dashboard and setting pages quite clunky and tricky to use. The layout and design could be cleaner.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LF

Leny F.

founer

Retail

### "super impressed!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 6, 2022

Fantastic, easy to use software that does what you want it to do and looks good doing it.

Pros

THis app helped us build our reviews from zero to over 100. It's an attractive addition to our site and brings so much credibility to our products.

Cons

nothing yet! So far its been a smooth use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/200494/Loox/reviews/)

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