--- title: "Loox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Loox Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/200494/Loox/" page_type: "product" language: "en" --- # Loox Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Loox ## What is Loox? Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content. Over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales. ## What is Loox used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Loox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://loox.app&name=Loox) ## Loox Overview Updated August 2026 AI summary Loox is a cloud-based review management solution designed for businesses of all sizes seeking to collect, display, and respond to customer feedback. It offers tools for review requests, monitoring, response management, and negative feedback handling, along with customizable display widgets and social sharing. Integration options include Shopify and email marketing platforms, supporting reputation management and customer engagement. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Loox 4.9 (16) VS. [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting Price $10 Usage Based, Per Month Starting Price $63 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (16) Ease Of Use 4.8 (155) Value For Money 4.3 (12) Value For Money 4.9 (148) Customer Service 4.9 (14) Customer Service 4.9 (147) ## Loox alternatives [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (235)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/200494/Loox/alternatives/) ## FAQs about Loox Overview ### Which roles and teams benefit most from Loox? Loox is most used by e-commerce leaders, founders, owners, and managers who want to collect photo reviews, build shopper trust, and improve conversion rates. Marketing teams use it to turn customer feedback into social proof for campaigns, while UX and product-focused roles use reviews to refine storefront experiences and purchase journeys. Answer based on 16 reviews Overview ### What company size and industries is Loox built for? Loox is built for small Shopify merchants, with 100% of reviewers coming from small businesses and 44% from retail. It also serves marketing and advertising companies at 19% and arts and crafts businesses at 6%, with review management as the main use case for 76% of reviewers. Answer based on 16 reviews Features and Usability ### What are the key features of Loox? Loox offers ratings and reviews management, review generation and request tools, and review display widgets for websites. It also includes review monitoring, response management, and negative feedback management, plus email reminders, SMS messaging, customizable branding, reporting and statistics, and third-party integrations for review collection and promotion. Integrations ### Which third-party tools and platforms does Loox integrate with? Loox integrates with 6 third-party tools and platforms, including Shopify and Shopify Plus for ecommerce, Klaviyo and Omnisend for email marketing, plus Google Ads and LoyaltyLion. These integrations cover review display, customer messaging, advertising, and loyalty workflows. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Loox offer? Loox provides in person training, live online sessions, webinars, documentation, and videos. In person and live formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced learning resources for users getting started. Getting Started and Support ### What customer support options does Loox offer? Loox provides Email/Help Desk, Knowledge Base, 24/7 Live Rep, and Chat support. User experience details about response speed, helpfulness, or recurring frustrations are not available here, so only the listed support channels can be confirmed. ## Features AI summary Based on 2,178 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Loox supports all three features that reviewers rate most highly: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, manage incoming feedback in one place, and keep track of review activity across channels, allowing teams to respond faster and build stronger customer trust. Review Request 4.8 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 4.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customer Experience Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Dashboard 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Response Management 4.7 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Loox 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 4.7 (16) 4.7 Based on 16 reviews ## Pricing Value for money 4.3 (12) Free Trial Basic $10.00 Usage Based,Per Month Value for money 4.3 (12) 4.3 Based on 12 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/) ## Support, customer service and training options Customer Service 4.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (14) 4.9 Based on 14 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(14) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MK Marcus K. Marketer Marketing and Advertising ### "Solid review platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2024 Good but can be better. Need to make it more customizable. Pros Easy to use and not too complicated like a lot of other apps. Cons Need more customizations. It’s pretty much made as “one size fits all” which is good enough for most businesses but as you grow, you might want to make it more custom. Switched from [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Stamped was too expensive and bad at getting photo reviews from. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gabriel Stefkov S. Manager Consumer Electronics ### "App every store needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2023 Pros Having the opportunity to import reviews, mange them, get them on time is crucial. All this increase the liv our clients and their satisfaction! Cons None, everything is great and easy to navigate! Switched from [Judge.me](https://www.capterra.com/p/215990/Judge-me/) Better interface Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Justin A. Owner Marketing and Advertising ### "Loox is a solid all arounder" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 16, 2023 overall I think it was a great platform, it just did not exactly fit what I was looking for so I did prefer other options. I think that if you are looking to start with a platform then this is a great option but if you're looking to transfer over I think you're better off with some of the more elite options Pros One of the features I like the most about loox was how well integrated it was, although now I think it has taken a little bit of a backseat to some of the other review platforms out there in that regard Cons My least liked thing about loox is that If you have previous reviews it wasn't as easy to change over to this software as it was with other ones A lot of them are able to go into some sort of generic import template but I didn't find that to be quite as simple with this one as it was with others and in fact I did not even import any of my old reviews Switched from [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) The benefits of the lesser known options didn't live up to what I wanted. Some I estimated existed solely to repel review exporters Alternatives considered [Opinew](https://www.capterra.com/p/181008/Opinew-Product-Reviews/) [Fera](https://www.capterra.com/p/10002806/Fera/) Reasons for choosing Loox Bigger name and thousands more users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User UX Retail ### "Great App" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 19, 2022 Pros Its a very useful app to work with social proof Cons I would like some more design features to show the reviews on my site Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Electra H. CEO Cosmetics ### "Best Review Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Pros i love the new feature where a customer can do video reviews. i love that i can choose coupon codes for customers to give reviews i love have easy it was for integration. Cons i actually do not have any cons at this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Vickie C. Manager Arts and Crafts ### "Good to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2022 Very good would recommend Pros Customer support is excellent they set the whole thing up for me Cons Can't think of anything the whole package is good Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Too expensive and not getting enough reviews Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW sean W. ceo Health, Wellness and Fitness ### "B strong" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 11, 2022 its been totally fine. Pros easy to use, easy for clients to use, i like being able to send emails quickly to clients. Cons expensive, there are other free or cheaper options on the market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Ashley B. founder Retail ### "easy to use product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2022 Pros easy to use, have gathered reivews automatically Cons the design could be more appealing around the reviews and how they appear on the website Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Alex G. Founder Retail ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 7, 2022 Pros Quite easy to integrate and send automated reviews. Cons Find the dashboard and setting pages quite clunky and tricky to use. The layout and design could be cleaner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LF Leny F. founer Retail ### "super impressed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2022 Fantastic, easy to use software that does what you want it to do and looks good doing it. Pros THis app helped us build our reviews from zero to over 100. It's an attractive addition to our site and brings so much credibility to our products. Cons nothing yet! So far its been a smooth use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/200494/Loox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Yotpo vs Loox](https://www.capterra.com/compare/144389-200494/Yotpo-vs-Loox)