# Loox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Loox the right Review Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/200494/Loox/reviews

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Loox

4.9 (16)

[View alternatives](https://www.capterra.com/p/200494/Loox/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Loox

Ease of use

4.8

Customer Service

4.9

## Showing most helpful reviews

Showing 1-16 of 16 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Justin A.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Loox is a solid all arounder"

June 16, 2023

5.0

overall I think it was a great platform, it just did not exactly fit what I was looking for so I did prefer other options. I think that if you are looking to start with a platform then this is a great option but if you're looking to transfer over I think you're better off with some of the more elite options

Pros

One of the features I like the most about loox was how well integrated it was, although now I think it has taken a little bit of a backseat to some of the other review platforms out there in that regard

Cons

My least liked thing about loox is that If you have previous reviews it wasn't as easy to change over to this software as it was with other ones A lot of them are able to go into some sort of generic import template but I didn't find that to be quite as simple with this one as it was with others and in fact I did not even import any of my old reviews

Alternatives considered

[Opinew](https://www.capterra.com/p/181008/Opinew-Product-Reviews/)[Fera](https://www.capterra.com/p/10002806/Fera/)

Reason for choosing Loox

Bigger name and thousands more users

Switched from

[Stamped.io](https://www.capterra.com/p/215605/Stamped-io/)

The benefits of the lesser known options didn't live up to what I wanted. Some I estimated existed solely to repel review exporters

Review Source

Sergio A.  
E-commerce Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "The Only Social Proof App You Will Ever Need"

March 26, 2022

5.0

Pros

It is easy to import genuine product reviews with photos for your Shopify store! To help set up social proof on your webstore and improve credibility and trust.

Cons

They do not offer a free plan, and they do not easily integrate or embed within all themes, especially on the product description page; I was finding it hard to replace Loox's imported reviews within the existing section of my product reviews on the product page.

Switched from

[Judge.me](https://www.capterra.com/p/215990/Judge-me/)

Judge.me is not beginner-friendly, it did not integrate well with my store, and their customer support is terrible.

Review Source

Response from Loox Online

March 30, 2022

Thanks for the great feedback Sergio! Loox integrates well with almost every theme we've come across, but you're welcome to reach out to our support team and we'll assist with any questions you may still have.

MK

Marcus K.  
Marketer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Solid review platform"

September 5, 2024

4.0

Good but can be better. Need to make it more customizable.

Pros

Easy to use and not too complicated like a lot of other apps.

Cons

Need more customizations. It’s pretty much made as “one size fits all” which is good enough for most businesses but as you grow, you might want to make it more custom.

Switched from

[Stamped.io](https://www.capterra.com/p/215605/Stamped-io/)

Stamped was too expensive and bad at getting photo reviews from.

Review Source

VC

Vickie C.  
Manager  
Arts and Crafts  
Used the software for: 1-2 years

### "Good to use"

April 14, 2022

5.0

Very good would recommend

Pros

Customer support is excellent they set the whole thing up for me

Cons

Can't think of anything the whole package is good

Switched from

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

Too expensive and not getting enough reviews

Review Source

GSS

Gabriel Stefkov S.  
Manager  
Consumer Electronics  
Used the software for: Less than 6 months

### "App every store needs"

August 12, 2023

5.0

Pros

Having the opportunity to import reviews, mange them, get them on time is crucial. All this increase the liv our clients and their satisfaction!

Cons

None, everything is great and easy to navigate!

Switched from

[Judge.me](https://www.capterra.com/p/215990/Judge-me/)

Better interface

Review Source

EH

Electra H.  
CEO  
Cosmetics  
Used the software for: 1-2 years

### "Best Review Management Software"

April 18, 2022

5.0

Pros

i love the new feature where a customer can do video reviews. i love that i can choose coupon codes for customers to give reviews i love have easy it was for integration.

Cons

i actually do not have any cons at this time.

Review Source

sW

sean W.  
ceo  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "B strong"

April 11, 2022

5.0

its been totally fine.

Pros

easy to use, easy for clients to use, i like being able to send emails quickly to clients.

Cons

expensive, there are other free or cheaper options on the market.

Review Source

VR

Verified Reviewer  
UX  
Retail  
Used the software for: 1-2 years

### "Great App"

April 19, 2022

5.0

Pros

Its a very useful app to work with social proof

Cons

I would like some more design features to show the reviews on my site

Review Source

LF

Leny F.  
founer  
Retail  
Used the software for: 6-12 months

### "super impressed!"

April 6, 2022

5.0

Fantastic, easy to use software that does what you want it to do and looks good doing it.

Pros

THis app helped us build our reviews from zero to over 100. It's an attractive addition to our site and brings so much credibility to our products.

Cons

nothing yet! So far its been a smooth use.

Review Source

DC

David C.  
Vice-President  
Fine Art  
Used the software for: 2+ years

### "Best in class"

September 8, 2021

5.0

Pros

I've tried a few, there's many copycats doing the same, they're the best and implementing new features often, new with video reviews.

Cons

It is also pretty much the most expensive, you get what you pay for

Review Source

CC

Connor C.  
Owner  
Retail  
Used the software for: 2+ years

### "The best review app for Shopify"

January 21, 2022

5.0

Pros

I love the dashboard, the coupon incentives for customers to leave photo/ video reviews, and the reminders the app sends out to each customer.

Cons

I wish the review request email had more flexibility when it comes to the email address the review request messages are sent from.

Review Source

QN

Quincy N.  
Founder  
Retail  
Used the software for: 6-12 months

### "Such a great tool so customers can review your producys"

March 26, 2022

5.0

Excellent experience with loox so far and will continue to use it

Pros

Easy to use app for shopify and displays on website so people can see reviews of products

Cons

The email design function is quite limited and cannot personalise to business too much

Review Source

CH

Christelle H.  
CEO  
Sporting Goods  
Used the software for: 1-2 years

### "Great services but very expensive"

April 5, 2022

5.0

Pros

Easy to integrate, good level of customization and good support if you need helps

Cons

The Growth plan charges 30$ for 300 additional mails - I think this is very expensive, similar to TrustPilot which is a level above.

Review Source

KO

Kate O.  
Director  
Retail  
Used the software for: 1-2 years

### "Great app"

April 6, 2022

5.0

Pros

The reviews on our website provide excellent social proof that helps us to convert sales. The customer service team at Loox have been quick to respond and help us when we have reached out.

Cons

We are very satisfied with the software!

Review Source

AG

Alex G.  
Founder  
Retail  
Used the software for: 6-12 months

### "Review"

April 7, 2022

4.0

Pros

Quite easy to integrate and send automated reviews.

Cons

Find the dashboard and setting pages quite clunky and tricky to use. The layout and design could be cleaner.

Review Source

AB

Ashley B.  
founder  
Retail  
Used the software for: Less than 6 months

### "easy to use product"

April 11, 2022

5.0

Pros

easy to use, have gathered reivews automatically

Cons

the design could be more appealing around the reviews and how they appear on the website

Review Source

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