--- title: "Afton Tickets Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Afton Tickets the right Ticketing solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/200655/Afton-Tickets/reviews/" page_type: "reviews" language: "en" --- Afton Tickets 4.9 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Afton Tickets Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews AS Andrea S Event OperationsConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “I love that they provide us with ticket scanners and mobile hotspots so we don't have to coordinate getting internet to our site (or paying our venue a TON for internet usage).“ March 13, 2024 LM Laura M PresidentEvents Services, Self-employedUsed the software for: Less than 6 months. “The only dislike I have is not having a weekly sales update as the daily sales update is not always necessary and a bit repetitive.“ March 27, 2024 CG Christopher G Board PresidentPerforming Arts, 2 - 10 employeesUsed the software for: 6-12 months. “Afton provides very helpful and patient customer service and user- friendly systems for online ticket purchases and on-site POS sales & tracking.“ April 4, 2024 EA Ed A OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “This was big for me because the ticketing software industry is dominated by a few massive companies who allow fraudulent events to clog their sites. Since day one working with Afton we've been stoked on their customer service, their ease of use and their reliability.“ April 4, 2024 AW Allison W Circuit SecretarySports, 201 - 500 employeesUsed the software for: 1-2 years. “The assistance of the account rep and the on-site coordinator put this service above all others.“ July 17, 2024 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yanick T. CEO Manager Food & Beverages Used the software for: 1-2 years ### "logically the best in this field." June 22, 2022 5.0 Pros The interface speaks volumes about the quality of Afton Tickets and its functionality. I particularly like the online ticketing system. Afton Tickets increases the flexibility and efficiency of communication operations. Cons Afton Tickets is almost perfect. For the moment has only satisfactory results. Review Source EB Emily B. Opera House and Events Director Entertainment Used the software for: 2+ years ### "Couldn't Ask for Much Better" September 9, 2026 5.0 Pros We’ve had a wonderful experience with Afton, especially regarding their customer service! They're always responsive, helpful, and willing to go the extra mile. The platform is easy to use, visually appealing, and provides a smooth experience for our team and patrons. We highly recommend Afton to anyone looking for a reliable and user-friendly ticketing solution with exceptional customer service! Cons We genuinely have no major issues with Afton. Any complaints that we've voiced, they've offered solutions or reasons why something isn't possible. Like most venues, we've seen a rise in third party ticketing sites scamming customers. Although is out of Afton's control, it is extremely frustrating both for our venue and patrons. However, Afton has offered ways to reduce scammers and is actively working to combat this issue. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) Their system was too complicated and not at all user-friendly. We began to have a lot of issues once they updated their platform. Review Source MAG Mary Ann G. Treasurer and Tax Collector Government Administration Used the software for: 2+ years ### "Columbia County" April 4, 2024 5.0 Pros easy to scan tickets at gate, easy online purchases Cons need to have daily deposits and not hold money until event is over Reason for choosing Afton Tickets Afton Tickets never always had a secure Wi-Fi connection at the gates. We are a rural community and that was very important Switched from [SaffireTix](https://www.capterra.com/p/203251/SaffireTix/) Saffire was not able to have a secure wifi connection. the system went down several times and not having a representative on the grounds was not good. Review Source AS Andrea S. Event Operations Construction Used the software for: 1-2 years ### "Afton Tickets is a value-add ticketing platform with real humans for support" March 13, 2024 5.0 Afton Tickets is amazing! I love that they provide us with ticket scanners and mobile hotspots so we don't have to coordinate getting internet to our site (or paying our venue a TON for internet usage). We know the scanners will work and it's a plug and play once they arrive; you really just have to practice a few times with your volunteers because it really is SO EASY to use! It's definitely sped up our check-in time which in turn has created a better attendee experience for us. Pros We love that Afton Tickets allows us to either pay them for their service or pass along as a small fee on each ticket; very similar to other ticketing providers but at a much lower cost AND you're getting so much value from them! We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing! What's even better is they provide a contact tree, so if you ever can't get ahold of your rep (never has happened), you have options to reach a human in other ways! Cons I really don't have any complaints about Afton Tickets. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Afton Tickets Eventbrite was just too expensive for our purposes as a nonprofit. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) About 2 years ago. We were disappointed in a plugin we purchased through WordPress to do ticketing and their lack of customer service when their product crashed, leaving us in a bad spot one week prior to one of our events. We've not had this problem since switching to Afton Tickets. Review Source EA Ed A. Owner Entertainment Used the software for: 2+ years ### "Afton meets all of our essential ticketing needs!" April 4, 2024 5.0 I had the chance to meet the \[sensitive content hidden\] at a conference and was immediately struck by his ethics. This was big for me because the ticketing software industry is dominated by a few massive companies who allow fraudulent events to clog their sites. Since day one working with Afton we've been stoked on their customer service, their ease of use and their reliability. We get weekly emails from ticketing companies trying to convince us to try out their products and it never crosses our minds to give them a shot because Afton has been spectacular. Pros Afton is incredibly responsive and we can always count on them to care about our experience with them. Cons This isn't really an issue but since they're not a huge company sometimes there are features we'd like to see that they don't yet offer. When we bring those feature ideas to them though they do their best to implement them as fast as possible though! Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Previous company allows scam events on their sites and we didn't want our events showcased side by side with them. Review Source TA Tricia A. Management Team Music Used the software for: 1-2 years ### "All around great experience!" September 25, 2021 5.0 The software is so easy to use and integrate with, but the team at Afton are really great to work with. They take a partnership approach to the service and guidance they provide. They really help you to make sure your event is successful. We have no reason to look elsewhere for our future events. Many fans have given us very positive feedback about the quality of our shows. Pros Its almost effortless to set up an event and build ticketing options. Having the stream service + ticketing system all in one definitely saves time and effort. The things I like most are the self-service options for creating experiences for your audiences, such as adding pre-show content, chat options and integrating with our Shopify store. The tip jar features that allow different levels of viewer engagement was a great success to let our fans acknowledge and thank the amazing hard work from our tech and AV team members. And most importantly, the quality of the stream is second to none for the audience! And we have watched a lot of streamed events on many different platforms in the past 2 years. There are always technical or glitchy issues that impact your the watch experience. We've not experienced that with Afton. Cons It will be an even greater experiences and more convenient for our fans when Afton allows for multi-day event ticket bundling. And it would be nice to include images in ticket options. But, none of these things are a show stopper. The quality of their platform from a user and audience perspective are worth working around these things. Afton has done a great job taking in customer feedback and incorporating changes based on our needs. Alternatives considered [Dacast](https://www.capterra.com/p/122710/DaCast-Web-Conferencing/) Reason for choosing Afton Tickets Initially we chose Afton for the ease and convenience to set up an event and their integrated ticketing system. Plus the promise of the reliability of their platform architecture. We chose to use Afton again because the technology lived up to their promise and we really enjoy working with them. Review Source CG Christopher G. Board President Performing Arts Used the software for: 6-12 months ### "The one-stop shop" April 4, 2024 5.0 Afton provides very helpful and patient customer service and user- friendly systems for online ticket purchases and on-site POS sales & tracking. Their livestream system is flexible. All is provided transparently at a reasonable cost. Pros Our small NFP performing arts organization is run by volunteers, so Afton is a great solution for providing our audiences (and us) with a professional and efficient system for selling tickets to both live & livestreamed performances, and accurate audience tracking. They provide easy-to-use POS equipment & system. Cons Providing more insight and coaching for social media integration would be helpful. Also was surprised by a requirement to return POS equipment after first event series ended. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Afton system is easier to use and provides quicker access to ticket revenue. Review Source KG Karen G. President Non-Profit Organization Management Used the software for: 1-2 years ### "Extremely useful platform and great customer service!" April 9, 2024 5.0 Pros The customer service is outstanding. Every person we've worked with has been very attentive and knowledgable from day one. Cons There are a few little quirks here and there that we've had to overcome but there has always been someone quick to help in any situation. Switched from [SimpleTix](https://www.capterra.com/p/86948/SimpleTix/) We did not like them at all. They were not nearly as responsive as they needed to be. And quite frankly the \[sensitive content hidden\] was rude. Review Source LW Lucas W. Assistant Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent ticketing solution that includes options for other features" January 22, 2021 5.0 Excellent, their staff are great, responsive and even worked through some unique situations we wanted to try and made them happen. Couldn't have done that with our previous system. Pros Afton setup our account and after that the system was very easy to use! We'd been using another service provider to manage our sales for what I would have expected to be a lower fee but their equipment costs keep racking up. Afton includes all of that for you for your events deployment. Cons Honestly nothing, compared to our other system it was just much cleaner of a system across the board. The laser scanning was well worth it. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Afton Tickets It does the ticketing which everyone does and also more. It can assist with pre-sales of event concession tickets while tickets are being purchased, it can assist with early bird ticket sales... It's a whole package not just "tickets". Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square changed the online interface again and I was going to have to "learn" a new system. Might as well switch to one that would allow touchless laser scanning, and inventory control. Review Source AW Allison W. Circuit Secretary Sports Used the software for: 1-2 years ### "So glad we switched!" July 17, 2024 5.0 Overall, we are thrilled with this service and so happy we were able to make the change so smoothly. Pros The assistance of the account rep and the on-site coordinator put this service above all others. The built-in 5G wifi made our connectivity of the past a distant memory. We were able to tackle problems on site as they happened and process our fans quickly through entry and box office. Cons The reporting is cumbersome and hard to decipher. However, they did provide someone who was able to better explain so that appropriate information could be pulled and evaluated. Switched from [Rodeo Ticket](https://www.capterra.com/p/179037/Rodeo-Ticket/) Connectivity of the hardware and providing an on-site manager to fix issues as they came up. Review Source MH Michael H. President Entertainment Used the software for: Less than 6 months ### "Afton Ticketing systme" September 15, 2021 5.0 Pros It is easy to use with a scanner or cell phone. Cons Nothing yet. But I am sure something may come up eventually. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Afton Tickets Price per transaction. Ease of use and a representative to help guide me through the process. Review Source JW James W. Filmmaker Entertainment Used the software for: 6-12 months ### "Afton makes concert ticket sales easier than you'd imagine" March 12, 2020 5.0 Very good. Afton helped us come away very well from our last tour. Pros It takes some rewiring your brain of how you THINK concert tickets have to be done, but once you understand afton's model it's a nice new idea to slide into and be comfortable with. They take care of most everything making my job as a tour manager very easy. Cons It just takes time to train your brain to think a new way. It takes venues time to learn this isn't like every other ticketing platform/booking agent. Review Source GW Gary W. CEO Events Services Used the software for: 6-12 months ### "Afton Ticket Management" October 28, 2021 5.0 It was great and love the service the provide during and after the event Pros It is a great and easy to use system, the staff makes it easy to use the product. Cons I do not have any cons about their product Reason for choosing Afton Tickets They were able to explain and show us their product on our level. It was easy to understand how to use their system Review Source CC Chris C. Director of Marketing Sports Used the software for: 6-12 months ### "Exactly what we were looking for to host our livestream" August 23, 2021 5.0 Pros Perfect livestream ticketing service, excellent customer support, and easy to use platform. We will be using Afton for all of our Pay Per View livestreams. Cons You guys offer all the right features for a paid livestream. I have no negative feedback. Great job Afton team! Review Source CM Cassie M. marketing director Events Services Used the software for: Less than 6 months ### "Excited to see how this platform evolves" January 23, 2021 4.0 I really appreciate working with a company that is invested in our shared success, will definitely continue to work with them. Pros This product provided an end-to-end solution for our streaming events, it was easy to use and set up and level of support and customer service was excellent. I appreciated their attention to our feedback as a client and that they are continually improving the product. Cons There were a few minor things that have since been added as features, definitely no deal breakers. More seamless integration into existing websites, and with 3rd parties such as Mailchimp, Facebook would be a plus but this doesn't detract us from using this product again. Review Source CM Cheryl M. Founder / Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Afton Is Awesome!" May 21, 2021 5.0 My experience with Afton Tickets was over all was great, and I really appreciated the hands on approach. I am not the most tech-savvy person so the hands on approach was reassuring. Pros Afton Tickets is not difficult to use, but they actually provided an associate to help me set it up and if I had any questions she was right there to help me out. I felt very taken care of and everything ran smoothly. Cons At this time, having only worked with Afton once, I didn't find anything I wanted to improve on. Review Source EC Eve C. Executive Director Music Used the software for: Less than 6 months ### "Excellent Virtual Performance Platform" January 22, 2021 5.0 Excellent customer service. The actual airing of the program was high quality and fun for guests. I like the ability for customers to “tip” from the performance screen and participate in live chat. Pros Ease of use, captured ticket sales and donations with our Strip account. Cons Need the company coordinator to administer refunds, set up public tickets , or deal with customer’s lost links. Reason for choosing Afton Tickets We appreciated the staff’s help in setting up the ticketing and airing the event. Review Source BP Brandon P. Worshipful Master Non-Profit Organization Management Used the software for: Less than 6 months ### "Brandon Pete’s review" June 5, 2022 5.0 Excellent!!! Pros I liked the functionality of Afton Tickets. Cons There isn’t anything negative I can think of. Review Source SG Samantha G. Co-founder Health, Wellness and Fitness Used the software for: 2+ years ### "Co-founder" September 9, 2026 5.0 The Afton Tickets team is incredibly helpful and always available to troubleshoot any issues that may come up during our events. Their response times are excellent, and they’re always willing to listen to our feedback and implement recommendations that make the ticketing process easier for both our attendees and our business. Having access to their scanning devices is also a huge bonus and makes event-day operations so much smoother. We truly enjoy working with the Afton Tickets team and highly recommend them. Love these guys! Cons Not much. Their team is always available to help troubleshoot any issues. Sometime we have issues with the way ticket times appear on the ticket but usually we can get the resolved. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Afton Tickets We liked knowing that the Afton team would be available if we needed them during an event. Review Source LG Lisa G. Ticketing Manager Government Relations Used the software for: 2+ years ### "Great ticketing experience" September 10, 2026 5.0 Afton has been a game-changer for our Fair and for us. I value the relationship we have built with \[sensitive content hidden\] and her entire team. She has been wonderful to work with and helps me with all the different scenarios we experience here. Pros I like how easy the interface is for my ticket sellers and my ticket takers. Its very intuitive and the end result is seamless for our customers. Cons Nothing I can think of. They have truly been an amazing company to work with and we have no complaints. Review Source JW Jeff W. Ticketing lead Entertainment Used the software for: 1-2 years ### "Afton is an excellent ticketing partner" September 10, 2026 5.0 Our overall experience with Afton is excellent. Their understanding of event ticketing comes has a strong foundation in practical experience. They understand the needs of event planers and provide solutions the meet those needs. They do not hesitate to to adjust or enhance the solution(s) they offer to better meet our requirements. Pros Afton is expert in their field and very responsive to our needs. They apply their expertise and experience very effectively to address our requirements. They are a pleasure to work with and are quick to respond to any questions we raise. They are flexible and work very hard to understand our needs and ensure their solution(s) meet our needs. We do feel we derive s significant benefit for the cost of the solution provided by Afton. Cons Nothing comes immediately to mind that I would can point to as an obvious area in need of improvement. Alternatives considered [Rodeo Ticket](https://www.capterra.com/p/179037/Rodeo-Ticket/)[TicketingHub](https://www.capterra.com/p/128655/TicketingHub/) Reason for choosing Afton Tickets built in capabilities and alignment with our needs. Review Source RK Ron K. Principal Entertainment Used the software for: 6-12 months ### "Afton Ticketing" June 4, 2021 5.0 We like the turnkey solutions, Afton has their own fully wired production and concert venues to use nationwide with their system. However, any of our venue promotions easily integrate with Afton's solution, and the fees are more than reasonable. Good deal overall, good value proposition. Pros A straightforward easy to use turnkey ticketing system, daily reports, easy integration with promoted acts to box office sales, ease in merged records; a helpful team to interface with platform integration to social media promotion and advertising. The assigned account representative paying attention to a presenter or promoter's events is pretty outstanding, very love-able in fact as few other platforms assign an individual rep to be your hands on pilot. Cons The "Brand-ability" of the white label solution can use one more tweak, and a link to preview video as provided is good. It just doesnt show the preview (yet) on the ticketing page; as compared to the entry for ticketed screening watch page. I understand this is being modified as a solution. Review Source ML Mai L. Owner Sports Used the software for: 2+ years ### "A NECESSITY FOR CHEERpros" March 17, 2024 5.0 Our experience with Afton has been so great! The support from the Afton staff is incredible. They are always ready to help and quick to help to make sure that everything goes smoothly. The follow up is also something that I love. As a client, we never feel like we're just another client. There is constant communication. The system works well and we've only had a few times where we needed assistance on the day of an event. The Afton reps are quick to assist with whatever is needed to ensure a smooth event. Pros Afton tickets makes our admissions and ticketing system a smooth and cashless process for our events. It allows our staff to not have to worry about cash transactions on the day of the event. Cons We have not run into any issues with Afton that wasn't immediately handled for us. The customer service is top notch! Review Source LG Lisa G. Ticketing Manager Government Relations Used the software for: 6-12 months ### "Great experience from start to finish" August 21, 2024 5.0 It was great. We will be looking forward to using them again in the future. Pros The customer support from the start until after our events ended was amazing! They were very quick to answer questions and helpful! Cons We liked everything. Cant think of any suggestions at this point. Alternatives considered [SaffireTix](https://www.capterra.com/p/203251/SaffireTix/) Reason for choosing Afton Tickets More user friendly and cost overall was less. Review Source HG Helene G. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Best Ticketing Software (and more)" April 3, 2024 5.0 Pros I've been using Afton for a number of years. The customer service is stellar. The platform has changed so much since I started, and for the better. The Afton team understands pivoting with the times and to keep their product updated as well. I've used the platform for a live event, but mostly use it for ticketing for our festivals. Cons I don't have any cons. I've always had a great experience. Switched from [Universe](https://www.capterra.com/p/132555/Universe/) Cost and customer service and Afton is vegan owned. Review Source Similar Products Featured