# Onde Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Onde the right Transportation Dispatch solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/200702/Onde/reviews

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Onde

4.2 (15)

[View alternatives](https://www.capterra.com/p/200702/Onde/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Onde

Ease of use

4.5

Customer Service

4.6

## Showing most helpful reviews

Showing 1-15 of 15 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Harith M.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Start your customize ride hailing app immediately "

May 4, 2020

5.0

ONDE enabled me to establish a very competent app for ride-hailing at a very affordable price for the customers.

Pros

• Very stable app • Ride-hailing app with full functionalities • Brand customization to your local requirements • You can start the app with your localization in less than few days.

Cons

#The faster base of features developments based on the customer over-all priority. # I would also support the fact to have a business unite support (Marketing and operation tips) for each operation unite to understand the ride-hailing business faster. As Onde, they built an accumulated and competent experience over the years and its very good idea to transfer the knowledge to clients.

Review Source

AA

Abel A.  
Ejecutive  
Information Technology and Services  
Used the software for: 2+ years

### "Bit comunidad movilizada"

March 29, 2022

5.0

Onde is just what we were looking for in taxi and hailing business, we have been in expantion thanks to Onde capacities.

Pros

I am very satisfied with Onde, admin dashboard and user experience for costumers and drivers are very competitive, Onde is always innovating and improving.

Cons

Price is not competitive since Indriver app arrived to some cities in Mexico, We are not having business in places where indriver is popular. Onde should consider to add marketplace and connect to delivery services (we use some jungleworks products like yelo).

Alternatives considered

[Tookan](https://www.capterra.com/p/218952/Tookan/)[Yelowsoft](https://www.capterra.com/p/169474/Yelowsoft/)[Jugnoo](https://www.capterra.com/p/194628/Bike-Rental-Software/)[Yelo](https://www.capterra.com/p/200134/Yelo/)

Reason for choosing Onde

First demo was very important, then, I knew about how big can be another companies like kaiian.

Review Source

CU

Cheri U.  
Owner Operator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Good but not exceptional"

April 11, 2025

3.0

My experience has been mostly positive as the people I've dealt with are friendly and professional. However, I still do have issues with some of the features (or lack of features) on the app and Onde has been slow to fix these. Also some of the features or changes I would like to make, they want to charge more even though I spent a lot up front and pay an ongoing subscription fee.

Pros

The ability to create a branded app for my company without the cost of developing one from scratch

Cons

The inability to customize the app for my unique needs

Review Source

II

Ivan I.  
Founder  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Exceptional Platform with Continuous Improvements"

April 4, 2025

5.0

Overall, my experience with Onde has been excellent. The platform consistently delivers great results and improves day by day. I have no doubt I will continue to use Onde long into the future.

Pros

Onde has exceeded my expectations in every aspect. The platform stands out clearly above the competition thanks to its comprehensive features, user-friendly interface, and continuous improvement. It's evident the team behind Onde listens closely to user feedback, as I frequently notice meaningful updates that enhance functionality and usability.

Cons

My only wish would be for Onde to implement a detailed changelog highlighting the continuous improvements and updates they regularly introduce. This would greatly enhance user awareness and satisfaction.

Review Source

GC

Garnet C.  
Managing Director  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "On Time feedback experience with Onde"

January 23, 2025

4.0

Its a good app but it needs alot of improvement for it to be better.

Pros

The app shows the driver location and amount the passenger has to pay.

Cons

The system is not flexible to make changes to suite how we want it to be customized. And also drivers keep complaining that the code is an issue when registering. It does not provide adequate info to help the driver register with ease including top up automated instructions.

Review Source

AI

Awunor I.  
E-hailing service  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Personal review "

April 3, 2025

5.0

Pros

I love Onde's affordable service! Reliable & budget-friendly, perfect for my needs!

Cons

Onde's customer service could improve on response time, helping customers more efficiently.

Review Source

WF

Waleed F.  
Foubder  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best software "

May 2, 2020

5.0

Very happy with the 8 years no/stop outstanding experience with Onde team/plafform ( no complement). Affordable prices for dedicated great and reliable software / platform.

Pros

Using Onde software around 8 years and the most I like and keep me continue using it is the that th platform got almost all of needed great and useful features and tools to run/operate small and big taxi business and fkeetincluding dispatch, Web booker, company panel and passenger/driver apps , not to mention platform stability, 24/7 support, dedicated team to support in all other business channels ( ex. Marketing, analysing and developing specific features etc)

Cons

Well, the missing feature is already coming on the next update as I been informed which will not be missing any more ( chat, passenger to add another stop etc). However features are endless and development won't stop.

Review Source

MA

Mohamed A.  
Customer Happiness Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Smart Partnership & ٍSuccess Story"

March 19, 2021

5.0

Our experience with Onde is expanded for more the 4 years now with many major changes that develop our both business in a really successful partnership however the financial agreements/processes is respecting the economical situation where we experience locally, and indeed the technical solution was provided indeed helps us to upgrade the processes and increase the maturity of business as well. also, the online support providing non-stop assistance either in a complaint of enquires to understand or request for minor /major issues

Pros

We are really lucky to have this software as a startup company in a very aggressive economic environment we have that the quality & price of services are always questionable and challenging, but with Onde software the stability of service and quick support makes our businesses on top and unique on the local market by almost no errors on App, system or service overall.

Cons

customizing a solution or changing requests is taking a very long queue for development.

Review Source

AA

Ahcene A.  
Gérant  
Environmental Services  
Used the software for: 2+ years

### "a lot of graphics but much less development itself"

March 23, 2022

1.0

very good customer service

Pros

From a distance it looks like the Uber or Bolt app but up close it has nothing to do with it

Cons

in the promo codes, the customer does not see the discount or the price to pay. the default gps for drivers does not exist. night mode does not exist. the driver application does not alert in the event of cancellation by the customer.

Review Source

BG

Brandy G.  
Vice President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Loyal Rideshare thrives with ONDE"

March 2, 2021

5.0

I love ONDE, it was the game changing technology that helped us give #1 service with our business.

Pros

I love how effecient the technology is at handling massive fluxating traffic& connecting drivers to passengers seamlessly!

Cons

Some changes would be better done with involvement from those who use the product. Even a "run through" of the updates before they are implemented would be great to give us a heads up.

Reason for choosing Onde

Familiar with pickmeapp, grew along with onde. We like to stick with what works! Onde works!

Review Source

DM

Daniel M.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "Gillio con Onde "

April 7, 2025

5.0

Fue una buena entrega y seguimeinto de los contratado con la empresa, nos gustaría que hubiese algún enlace en América Latina, si es qu ebuscan una base de oeración mpas fluida en español.

Pros

La capacidad de atención aun cuando la comunicación es un poco mermada por lla diferencia de idiomas, se aseguran de alguna respuesta que no queda clara y el trabajo en equipo es bueno.

Cons

Las diferencias de horario, entedimos todo le tema de los controles de panel, y solucionar algunos aspectos de la región en la que nos encontramos retrasó un poco la operatividad y liberación del panel y funciones agregadas, pero en general bien, el tener una base de operadores que entiendan la plataforma es ideal sobre todo tener embajadores en américa latina.

Review Source

ED

Eudes D.  
Directeur  
Information Technology and Services  
Used the software for: 1-2 years

### "SUPER LOGICIEL "

April 3, 2025

5.0

Expérience très Bonne , je suis client depuis un certain temps et j'ai jamais trouvé un logiciel meilleur que celui de onde.

Pros

La fluidité et le support client très réactif

Cons

Rien en particulier , c'est un très bon logiciel a tous les niveaux

Review Source

MK

Maloko K.  
General Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Product administrator Remarks. "

March 23, 2022

4.0

Pros

It’s a user friendly product that suits in today’s fast growing digital economy.

Cons

I am very concerned about the set destination, in app messaging, pay by link & direct call features among others that are missing in the driver’s app and as well as editing/ changing the destination feature after the trip has started that is missing in the customer app. That improved, it will make the product more competent in the market more so in Africa.

Review Source

SR

Simon R.  
Operations Manger  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Avoid"

August 11, 2021

1.0

Would never use them again!

Pros

We used this company for our ride share operation. The number of outages we had with ver poor communication was disgusting. Outages on Christmas Eve, New Year’s Eve, all those critical times it would go down causing massive customer dissatisfaction and loss of revenue.

Cons

Lack of customer support and outages especially at critical times.

Review Source

DM

Dut M.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "more than amazing "

March 2, 2021

5.0

The difficulty of booking a taxi within the city was completely resolved by us

Pros

Ease of use for users and who manage together and stability

Cons

nothing at all that I did not like about this software is just amazing

Review Source

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