# Servme Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Servme Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more. Source: https://www.capterra.com/p/200777/serVme --- # Servme Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Servme ## What is Servme? Servme is a complete guest experience platform that combines reservations, table management, powerful marketing CRM, re-engagement and guest surveys, with robust analytics. A purpose-built hospitality platform, serVme streamlines operations from the front of the house to the back of the house with the help of powerful integrations with your existing hospitality stack such as Telephones, POS, PMS, payments and CRM. ## What is Servme used for? [Reservations](https://www.capterra.com/reservations-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Hospitality Property Management / 2025 - Marketing Automation / 2025 - Reservations / 2025 - Restaurant Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Servme?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servmeco.com&name=Servme) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Servme 4.8 (25) VS. [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting Price Contact vendor Starting Price $23 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (25) Ease Of Use 4.4 (480) Value For Money 4.8 (24) Value For Money 4.2 (460) Customer Service 4.9 (25) Customer Service 4.3 (467) ## Servme alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (342)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/200777/serVme/alternatives/) ## FAQs about Servme Overview ### Which roles and teams benefit most from Servme? Servme is most used by hospitality operations leaders, front-of-house teams, and marketing staff. General managers, hotel managers, and food and beverage leaders rely on it to streamline reservations, guest flow, and service coordination, while reception, events, and marketing teams use it to manage bookings, promotions, and customer engagement. Answer based on 25 reviews Overview ### What company size and industries is Servme built for? Servme serves small businesses in hospitality, with 64% of reviewers from small companies and 52% from hospitality. It is built for restaurants, hotels, F&B enterprise groups, lounges, and entertainment venues, with another 44% of reviewers in food and beverages and 32% from midsize businesses. Reservations is the most common use case. Answer based on 25 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Servme? Servme offers reservations management, online booking, table management, wait list management, and availability management for restaurant operations. It also includes CRM, customer database, billing and invoicing, payment processing, marketing automation, reporting and analytics, calendar sync, and third-party integrations for bookings, communications, and sales tracking. Integrations ### Which third-party tools and platforms does Servme integrate with? Servme integrates with over 20 third-party tools and platforms, including hospitality and POS systems such as Aloha, NCR Aloha, Dinerware POS, Foodics, Infrasys POS, LINGA POS, Lavu, Maitre'D, PAR POS, and Simphony POS. It also connects with communication and social platforms like Avaya CPaaS, Cisco, Grandstream Wave, Mitel Business Phones, Facebook Plug-In, and Instagram. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Servme offer? Servme provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide scheduled group learning, documentation offers written reference material, and videos support self-paced review of key features. Answer based on 3 reviews Getting Started and Support ### What customer support options does Servme offer? Servme provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as fast, accessible, and helpful, with quick issue resolution and active assistance during setup, bookings, and day-to-day use. Answer based on 6 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.3 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 5.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Online Booking 4.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Channel Management 4.6 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Campaign Management 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Servme 67 features Define levels of authorization for access to specific files or systems Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Manage and track all internal and external communication conducted via calls, email, text, or chat Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Track employee schedules, availability, and performance across projects and tasks Plan an event's time and location Serves restaurants The ability to reserve times in groups. Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Manage and support multiple languages Manage and support multiple locations Book meetings and appointments through a website or digital platform Manage and track customer orders for goods, investments, or any other purchases Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Reports specific to sales analysis for trends and strategies Group leads or contacts based on their specific characteristics Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Assign waitstaff and coordinate the table services Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Record, update and manage waiting lists Track the position in queue in real-time Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.8 (25) 4.8 Based on 25 reviews ## Pricing Value for money 4.8 (24) ### Starting price Free trial available Value for money 4.8 (24) 4.8 Based on 24 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Lavu](https://www.capterra.com/p/118828/Lavu/)[ LINGA POS](https://www.capterra.com/p/153214/Linga-ros/)[ Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)[ Infrasys POS](https://www.capterra.com/p/186493/Infrasys-POS/)[ Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/)[ Zomato for Business](https://www.capterra.com/p/228639/Zomato/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (25) 4.9 Based on 25 reviews ## User reviews Overall rating 4.8 Based on 25 reviews Filter by rating 5(20) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FR Fabio R. Deputy Hotel Manager Hospitality ### "Deputy Hotel Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2025 We have been using Servme for quite some time and it has truly transformed the way we manage our reservations and floorplan. The system is very intuitive, allowing our team to work more efficiently and ensuring a smooth experience for our guests. Training new team members is quick and easy, as they adapt to the platform right away. It has become a key tool in our daily operations. Pros Servme is easy to use, reliable, and extremely effective in helping us stay organized. It allows us to better understand our guests, optimize our operations, and improve the overall service we provide. One of the aspects we value most is the excellent customer support — always fast, professional, and very helpful whenever we need assistance. Cons Overall, there is very little to point out. It would be great to see more integrations with external platforms, such as The Fork, to make the workflow even smoother. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2025 Thank you for the wonderful review! We’re so glad Servme has been reliable, intuitive, and helpful in streamlining your operations and guest experience. It’s also great to hear our support team has been there when you needed us. We appreciate your feedback on integrations—our team is working on expanding these, and your input helps us prioritize. Thanks again for trusting Servme as part of your daily operations! The Servme Team SN Sujin N. Restaurant Operations Manager Food & Beverages ### "A comfortable and user friendly system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2024 We are very satisfied working with Servme it's been almost 2 years, easy to manage our floorplan, capacity, and provide a smooth experience to our guests. We are comfortable using it, some other tools are more complex. However, operation wise our whole team are comfortable to use Servme. Even when training our new team members, they are able to adapt to it quickly. Pros Servme is easy to use and manage, it's user friendly. I have tried other platforms. It depends on the size of the restaurant, for our size of the restaurant Servme is a great option. Helps us understand our guests, their preferences, and operations. They also have very fast support. Cons The one thing is sometimes it gets a little complicated in specific features such as in the marketing tool, editing shifts. I feel like I can't learn it alone, I'll need someone to walk me through them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2024 Hi Sujin, Thank you so much for your detailed review and for being a valued customer for almost two years! We're thrilled to hear that Servme has been a great fit for your restaurant and has helped you understand your guests and operations better. It’s wonderful to know that even new team members can quickly adapt to using Servme - this is exactly what we strive for with our user-friendly interface. Regarding the marketing features and shifts, our team is constantly working on improving, and feedback like yours helps us identify areas where we can enhance our product and make it even more user-friendly. Please don’t hesitate to reach out to our support team, as we’d be happy to walk you through any features you’re finding challenging. Thank you for choosing Servme and for sharing your experience. MS Mireille S. Wine bar Food & Beverages ### "I love servme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 It’s so easy to organize my reservations and It’s super helpful. Pros "I absolutely love using ServMe for its convenience and efficiency. The ability to easily request services from a variety of providers with just a few taps on my phone is a game-changer. I appreciate how quickly I can browse through different options and find the best service provider to meet my needs. One drawback. Overall, though, the benefits of using ServMe far outweigh any minor inconveniences, and I highly recommend it to anyone looking for quick and reliable service solutions." Cons however, isthat sometimes there can be delays in the response time from providers, especially during peak hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2024 Thank you so much for your thoughtful review! We're thrilled to hear that you're finding Servme convenient and efficient and that Servme is helping you organize your reservations effortlessly. We're continuously working on optimizing our platform to ensure faster response times, even during high-demand periods. Your input helps us improve, and we truly value it. Thank you again for your valuable feedback and for being a part of the Servme community! AH Amani H. Operations Manager Food & Beverages ### "Perfect solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 Pros The up to date strategy and the immediate support Cons Nothing honestly to say, good job. Always keep updated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2024 Thank you for your fantastic review and for calling Servme the "perfect solution"! Your feedback truly motivates us to keep delivering the best possible service. We're committed to continuous improvement, and it's great to know our efforts are paying off! RC Ryan C. Operations manager Restaurants ### "Plume la brasserie " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2024 Excellent. Regarding app and support team Pros Simplicity and time oriented when using in rush hours Straight to point and accurate Cons Nothing to consider least liked. No faults. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2024 We’re thrilled to hear that Servme has been a great fit for your business and that our support team has met your expectations. Your feedback reassures us that we’re on the right path, and we’re committed to maintaining the high standards you’ve come to rely on. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. MF Mario F. Food and beverage manager Food & Beverages ### "Review from an old user " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2024 Very good . It was a turning point in the reservations Pros The team is flexible and they can help any time Cons Some features take time like the feddback survey and whatsapp Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2024 Thank you for sharing your experience as a long-time user of Servme! We’re glad that Servme has been a turning point for managing your reservations. We appreciate your feedback regarding the Guest feedback survey and WhatsApp messaging. We're excited to let you know that both of these features have already been released! We understand that it can sometimes take a bit longer for features to be available, as we thoroughly test everything to ensure a smooth, bug-free experience. We truly appreciate your patience as we work to deliver the best possible service. MH Mudassir H. Digital Mareter Food & Beverages ### "Mudassir from Mira Foods" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 25, 2024 Pros Customer Support Service Charges User-Friendly Dashboard Easy-to-Use Cons Marketing features Performance dashboard Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2024 Thank you, Mudassir, for your review and for sharing your experience with Servme! It’s always great to know that our platform is user-friendly and easy to use and is meeting your expectations. We’re excited to inform you that we’ve recently released dynamic and static marketing lists! This new feature increases flexibility and customization while offering more insights into your guests, helping you create better-targeted marketing campaigns. We’re continuously working to improve the marketing module further, and we appreciate your feedback as we strive to enhance it even more. JS Joseph S. General Manager Food & Beverages ### "Good but..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2024 It is a good system which cover many things that other systems dont have it Pros The service, support and friendly usage. Cons The cost especially the SMS prices needs to be considered Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2024 Hi Jospeh, Many thanks for your feedback. It means a lot to us that you consider our platform added value to your operations. With respect to the SMS fees, the contributing factor is the surging prices of SMS providers and regulators. We simply integrate our platform with SMS providers and the rates are provided from their side. Please note that we have released WhatsApp integration which could be a more cost effective solution and you always have unlimited and free email guest notifications to benefit from. Thank you for your feedback once again. EA Eva A. Reservation Center Manager Hospitality ### "Experience with SerVme" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2024 Pros First of all, the customer service and specially Christelle who is always available to help at anytime along with the SerVme chat team. Secondly, the easy way to use SerVme Finally, the way it facilitates reservations and access to guests data Cons That we cannot delete a contact and we cannot prevent a double booking at the same number, same time at different outlets Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2024 Hi Eva, We're thrilled to hear that you've had a positive experience with our customer service, especially with Christelle. She truly is a rockstar, and we’re glad to know she has been amazing and always available to help you. Thank you for sharing your feedback. We'll raise this with our product team to address in upcoming releases. Additionally, our team is working on updating the guestbook, which will improve your overall experience. MM Marylise M. Business development manager Hospitality ### "Amazing service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2024 Pros Servme team is very helpful! The customer service is really effective Cons No point observed. I like servme and its features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2024 Hi Marylise, We're delighted to hear that you find Servme amazing and that our team has been very helpful. We appreciate your support. If you have any suggestions or need further assistance, please feel free to reach out. [View all Reviews](https://www.capterra.com/p/200777/serVme/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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