# Servme Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Servme Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more.

Source: https://www.capterra.com/p/200777/serVme/pricing

---

# 

 Servme Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Servme

## What is Servme?

Servme is a complete guest experience platform that combines reservations, table management, powerful marketing CRM, re-engagement and guest surveys, with robust analytics. A purpose-built hospitality platform, serVme streamlines operations from the front of the house to the back of the house with the help of powerful integrations with your existing hospitality stack such as Telephones, POS, PMS, payments and CRM.

## What is Servme used for?

[Reservations](https://www.capterra.com/reservations-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)

Overall rating

Based on 25 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

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Do you work for Servme?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servmeco.com&name=Servme)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Servme

4.8 (25)

VS.

[4.8 (1,124)](https://www.capterra.com/p/138689/Booqable/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (25)

Ease Of Use

4.8 (5,739)

Value For Money

4.8 (24)

Value For Money

4.7 (3,523)

Customer Service

4.9 (25)

Customer Service

4.8 (3,254)

## Servme alternatives

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/200777/serVme/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Access

4.3 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Customer Support

5.0 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Online Booking

4.6 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Booking Management

4.8 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Create, update, and manage bookings, itineraries, and reservations

Channel Management

4.6 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Manage various distribution channels, build relations with channel partners, and track their performance

Campaign Management

4.2 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Servme 67 features

Define levels of authorization for access to specific files or systems

Allows businesses to offer customers reservations for a variety of activities.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Synchronize with other calendars to view mutual availability and schedules

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage various distribution channels, build relations with channel partners, and track their performance

Manage and track all internal and external communication conducted via calls, email, text, or chat

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Electronically collect payments for goods or services

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Track employee schedules, availability, and performance across projects and tasks

Plan an event's time and location

Serves restaurants

The ability to reserve times in groups.

Track and manage inventory levels to maintain proper supply

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Manage and support multiple languages

Manage and support multiple locations

Book meetings and appointments through a website or digital platform

Manage and track customer orders for goods, investments, or any other purchases

Accept, record, and reconcile financial transactions

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Accept and process customer payments for products or services using hardware and software

Design, communicate, and distribute incentives to perform a specific action

Track/optimize rates in relation to usage

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Reports specific to sales analysis for trends and strategies

Group leads or contacts based on their specific characteristics

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Assign waitstaff and coordinate the table services

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Record, update and manage waiting lists

Track the position in queue in real-time

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

4.8 (25)

4.8

Based on 25 reviews

## Pricing

Value for money

4.8 (24)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (24)

4.8

Based on 24 reviews

## Integrations

[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Lavu](https://www.capterra.com/p/118828/Lavu/)[

Linga rOS System](https://www.capterra.com/p/153214/Linga-ros/)[

Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)[

Infrasys POS](https://www.capterra.com/p/186493/Infrasys-POS/)[

Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/)[

Zomato for Business](https://www.capterra.com/p/228639/Zomato/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (25)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (25)

4.9

Based on 25 reviews

## User reviews

Overall rating

4.8

Based on 25 reviews

Filter by rating

5(20)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

FR

Fabio R.

Deputy Hotel Manager

Hospitality

### "Deputy Hotel Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 21, 2025

We have been using Servme for quite some time and it has truly transformed the way we manage our reservations and floorplan. The system is very intuitive, allowing our team to work more efficiently and ensuring a smooth experience for our guests. Training new team members is quick and easy, as they adapt to the platform right away. It has become a key tool in our daily operations.

Pros

Servme is easy to use, reliable, and extremely effective in helping us stay organized. It allows us to better understand our guests, optimize our operations, and improve the overall service we provide. One of the aspects we value most is the excellent customer support — always fast, professional, and very helpful whenever we need assistance.

Cons

Overall, there is very little to point out. It would be great to see more integrations with external platforms, such as The Fork, to make the workflow even smoother.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 24, 2025

Thank you for the wonderful review! We’re so glad Servme has been reliable, intuitive, and helpful in streamlining your operations and guest experience. It’s also great to hear our support team has been there when you needed us. We appreciate your feedback on integrations—our team is working on expanding these, and your input helps us prioritize. Thanks again for trusting Servme as part of your daily operations! The Servme Team

SN

Sujin N.

Restaurant Operations Manager

Food & Beverages

### "A comfortable and user friendly system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 24, 2024

We are very satisfied working with Servme it's been almost 2 years, easy to manage our floorplan, capacity, and provide a smooth experience to our guests. We are comfortable using it, some other tools are more complex. However, operation wise our whole team are comfortable to use Servme. Even when training our new team members, they are able to adapt to it quickly.

Pros

Servme is easy to use and manage, it's user friendly. I have tried other platforms. It depends on the size of the restaurant, for our size of the restaurant Servme is a great option. Helps us understand our guests, their preferences, and operations. They also have very fast support.

Cons

The one thing is sometimes it gets a little complicated in specific features such as in the marketing tool, editing shifts. I feel like I can't learn it alone, I'll need someone to walk me through them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 30, 2024

Hi Sujin, Thank you so much for your detailed review and for being a valued customer for almost two years! We're thrilled to hear that Servme has been a great fit for your restaurant and has helped you understand your guests and operations better. It’s wonderful to know that even new team members can quickly adapt to using Servme - this is exactly what we strive for with our user-friendly interface. Regarding the marketing features and shifts, our team is constantly working on improving, and feedback like yours helps us identify areas where we can enhance our product and make it even more user-friendly. Please don’t hesitate to reach out to our support team, as we’d be happy to walk you through any features you’re finding challenging. Thank you for choosing Servme and for sharing your experience.

MS

Mireille S.

Wine bar

Food & Beverages

### "I love servme"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 3, 2024

It’s so easy to organize my reservations and It’s super helpful.

Pros

"I absolutely love using ServMe for its convenience and efficiency. The ability to easily request services from a variety of providers with just a few taps on my phone is a game-changer. I appreciate how quickly I can browse through different options and find the best service provider to meet my needs. One drawback. Overall, though, the benefits of using ServMe far outweigh any minor inconveniences, and I highly recommend it to anyone looking for quick and reliable service solutions."

Cons

however, isthat sometimes there can be delays in the response time from providers, especially during peak hours.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 4, 2024

Thank you so much for your thoughtful review! We're thrilled to hear that you're finding Servme convenient and efficient and that Servme is helping you organize your reservations effortlessly. We're continuously working on optimizing our platform to ensure faster response times, even during high-demand periods. Your input helps us improve, and we truly value it. Thank you again for your valuable feedback and for being a part of the Servme community!

AH

Amani H.

Operations Manager

Food & Beverages

### "Perfect solution "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 3, 2024

Pros

The up to date strategy and the immediate support

Cons

Nothing honestly to say, good job. Always keep updated

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 4, 2024

Thank you for your fantastic review and for calling Servme the "perfect solution"! Your feedback truly motivates us to keep delivering the best possible service. We're committed to continuous improvement, and it's great to know our efforts are paying off!

RC

Ryan C.

Operations manager

Restaurants

### "Plume la brasserie "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2024

Excellent. Regarding app and support team

Pros

Simplicity and time oriented when using in rush hours Straight to point and accurate

Cons

Nothing to consider least liked. No faults.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 4, 2024

We’re thrilled to hear that Servme has been a great fit for your business and that our support team has met your expectations. Your feedback reassures us that we’re on the right path, and we’re committed to maintaining the high standards you’ve come to rely on. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.

MF

Mario F.

Food and beverage manager

Food & Beverages

### "Review from an old user "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 28, 2024

Very good . It was a turning point in the reservations

Pros

The team is flexible and they can help any time

Cons

Some features take time like the feddback survey and whatsapp

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 4, 2024

Thank you for sharing your experience as a long-time user of Servme! We’re glad that Servme has been a turning point for managing your reservations. We appreciate your feedback regarding the Guest feedback survey and WhatsApp messaging. We're excited to let you know that both of these features have already been released! We understand that it can sometimes take a bit longer for features to be available, as we thoroughly test everything to ensure a smooth, bug-free experience. We truly appreciate your patience as we work to deliver the best possible service.

MH

Mudassir H.

Digital Mareter

Food & Beverages

### "Mudassir from Mira Foods"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 25, 2024

Pros

Customer Support Service Charges User-Friendly Dashboard Easy-to-Use

Cons

Marketing features Performance dashboard

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 4, 2024

Thank you, Mudassir, for your review and for sharing your experience with Servme! It’s always great to know that our platform is user-friendly and easy to use and is meeting your expectations. We’re excited to inform you that we’ve recently released dynamic and static marketing lists! This new feature increases flexibility and customization while offering more insights into your guests, helping you create better-targeted marketing campaigns. We’re continuously working to improve the marketing module further, and we appreciate your feedback as we strive to enhance it even more.

JS

Joseph S.

General Manager

Food & Beverages

### "Good but..."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 27, 2024

It is a good system which cover many things that other systems dont have it

Pros

The service, support and friendly usage.

Cons

The cost especially the SMS prices needs to be considered

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 5, 2024

Hi Jospeh, Many thanks for your feedback. It means a lot to us that you consider our platform added value to your operations. With respect to the SMS fees, the contributing factor is the surging prices of SMS providers and regulators. We simply integrate our platform with SMS providers and the rates are provided from their side. Please note that we have released WhatsApp integration which could be a more cost effective solution and you always have unlimited and free email guest notifications to benefit from. Thank you for your feedback once again.

EA

Eva A.

Reservation Center Manager

Hospitality

### "Experience with SerVme"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 27, 2024

Pros

First of all, the customer service and specially Christelle who is always available to help at anytime along with the SerVme chat team. Secondly, the easy way to use SerVme Finally, the way it facilitates reservations and access to guests data

Cons

That we cannot delete a contact and we cannot prevent a double booking at the same number, same time at different outlets

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 31, 2024

Hi Eva, We're thrilled to hear that you've had a positive experience with our customer service, especially with Christelle. She truly is a rockstar, and we’re glad to know she has been amazing and always available to help you. Thank you for sharing your feedback. We'll raise this with our product team to address in upcoming releases. Additionally, our team is working on updating the guestbook, which will improve your overall experience.

MM

Marylise M.

Business development manager

Hospitality

### "Amazing service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 26, 2024

Pros

Servme team is very helpful! The customer service is really effective

Cons

No point observed. I like servme and its features

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 31, 2024

Hi Marylise, We're delighted to hear that you find Servme amazing and that our team has been very helpful. We appreciate your support. If you have any suggestions or need further assistance, please feel free to reach out.

[View all Reviews](https://www.capterra.com/p/200777/serVme/reviews/)

Popular comparisons

[Eventbrite vs Servme](https://www.capterra.com/compare/114949-200777/Eventbrite-vs-serVme) 

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