# Servme Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Servme the right Restaurant Management solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/200777/serVme/reviews --- Servme 4.8 (25) [View alternatives](https://www.capterra.com/p/200777/serVme/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Servme Ease of use 5.0 Customer Service 4.9 ## Pros and Cons in Reviews FR Fabio R Deputy Hotel ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The system is very intuitive, allowing our team to work more efficiently and ensuring a smooth experience for our guests.“ August 21, 2025 NE Nada E Marketing specialistFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “The system is limited in the marking campaign ans the sms cost is high“ May 24, 2024 EA Eva A Reservation Center ManagerHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “First of all, the customer service and specially Christelle who is always available to help at anytime along with the SerVme chat team.“ May 27, 2024 SN Sujin N Restaurant Operations ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “We are comfortable using it, some other tools are more complex.“ September 24, 2024 OV Oksana V Marketing Manager Hospitality, 201 - 500 employeesUsed the software for: More than 2 years. “They are providing top-notch performance and unmatched reliability, fantastic tech support.“ July 13, 2023 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FR Fabio R. Deputy Hotel Manager Hospitality Used the software for: 1-2 years ### "Deputy Hotel Manager" August 21, 2025 5.0 We have been using Servme for quite some time and it has truly transformed the way we manage our reservations and floorplan. The system is very intuitive, allowing our team to work more efficiently and ensuring a smooth experience for our guests. Training new team members is quick and easy, as they adapt to the platform right away. It has become a key tool in our daily operations. Pros Servme is easy to use, reliable, and extremely effective in helping us stay organized. It allows us to better understand our guests, optimize our operations, and improve the overall service we provide. One of the aspects we value most is the excellent customer support — always fast, professional, and very helpful whenever we need assistance. Cons Overall, there is very little to point out. It would be great to see more integrations with external platforms, such as The Fork, to make the workflow even smoother. Review Source Response from SerVme August 24, 2025 Thank you for the wonderful review! We’re so glad Servme has been reliable, intuitive, and helpful in streamlining your operations and guest experience. It’s also great to hear our support team has been there when you needed us. We appreciate your feedback on integrations—our team is working on expanding these, and your input helps us prioritize. Thanks again for trusting Servme as part of your daily operations! The Servme Team SN Sujin N. Restaurant Operations Manager Food & Beverages Used the software for: 1-2 years ### "A comfortable and user friendly system" September 24, 2024 5.0 We are very satisfied working with Servme it's been almost 2 years, easy to manage our floorplan, capacity, and provide a smooth experience to our guests. We are comfortable using it, some other tools are more complex. However, operation wise our whole team are comfortable to use Servme. Even when training our new team members, they are able to adapt to it quickly. Pros Servme is easy to use and manage, it's user friendly. I have tried other platforms. It depends on the size of the restaurant, for our size of the restaurant Servme is a great option. Helps us understand our guests, their preferences, and operations. They also have very fast support. Cons The one thing is sometimes it gets a little complicated in specific features such as in the marketing tool, editing shifts. I feel like I can't learn it alone, I'll need someone to walk me through them. Review Source Response from SerVme September 30, 2024 Hi Sujin, Thank you so much for your detailed review and for being a valued customer for almost two years! We're thrilled to hear that Servme has been a great fit for your restaurant and has helped you understand your guests and operations better. It’s wonderful to know that even new team members can quickly adapt to using Servme - this is exactly what we strive for with our user-friendly interface. Regarding the marketing features and shifts, our team is constantly working on improving, and feedback like yours helps us identify areas where we can enhance our product and make it even more user-friendly. Please don’t hesitate to reach out to our support team, as we’d be happy to walk you through any features you’re finding challenging. Thank you for choosing Servme and for sharing your experience. RA Reem A. Gm Hospitality Used the software for: 6-12 months ### "Serve me used" May 21, 2024 5.0 Great support and great team of management Pros Ease of use and customer service support Cons Mobile app needs more development and tools Reason for choosing Servme The account manager at serve me was more present Review Source Response from SerVme May 23, 2024 Hi Reem, Thank you for your valuable review! We're thrilled to hear that you find Servme easy to use. Your kind words about our customer service and support team mean a lot to us. Regarding the mobile app - Our new mobile app is in the works, with new features and functionality, scheduled to go live by June 2024. This update will significantly improve your experience and help you do things on the go. Please feel free to reach out to your account manager and get a sneak peek of the new app. Thank you for choosing Servme. MF Mario F. Food and beverage manager Food & Beverages Used the software for: 2+ years ### "Review from an old user " August 28, 2024 4.0 Very good . It was a turning point in the reservations Pros The team is flexible and they can help any time Cons Some features take time like the feddback survey and whatsapp Review Source Response from SerVme September 4, 2024 Thank you for sharing your experience as a long-time user of Servme! We’re glad that Servme has been a turning point for managing your reservations. We appreciate your feedback regarding the Guest feedback survey and WhatsApp messaging. We're excited to let you know that both of these features have already been released! We understand that it can sometimes take a bit longer for features to be available, as we thoroughly test everything to ensure a smooth, bug-free experience. We truly appreciate your patience as we work to deliver the best possible service. MS Mireille S. Wine bar Food & Beverages Used the software for: Less than 6 months ### "I love servme" September 3, 2024 5.0 It’s so easy to organize my reservations and It’s super helpful. Pros "I absolutely love using ServMe for its convenience and efficiency. The ability to easily request services from a variety of providers with just a few taps on my phone is a game-changer. I appreciate how quickly I can browse through different options and find the best service provider to meet my needs. One drawback. Overall, though, the benefits of using ServMe far outweigh any minor inconveniences, and I highly recommend it to anyone looking for quick and reliable service solutions." Cons however, isthat sometimes there can be delays in the response time from providers, especially during peak hours. Review Source Response from SerVme September 4, 2024 Thank you so much for your thoughtful review! We're thrilled to hear that you're finding Servme convenient and efficient and that Servme is helping you organize your reservations effortlessly. We're continuously working on optimizing our platform to ensure faster response times, even during high-demand periods. Your input helps us improve, and we truly value it. Thank you again for your valuable feedback and for being a part of the Servme community! RC Ryan C. Operations manager Restaurants Used the software for: 1-2 years ### "Plume la brasserie " September 2, 2024 5.0 Excellent. Regarding app and support team Pros Simplicity and time oriented when using in rush hours Straight to point and accurate Cons Nothing to consider least liked. No faults. Review Source Response from SerVme September 4, 2024 We’re thrilled to hear that Servme has been a great fit for your business and that our support team has met your expectations. Your feedback reassures us that we’re on the right path, and we’re committed to maintaining the high standards you’ve come to rely on. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. AH Amani H. Operations Manager Food & Beverages Used the software for: 2+ years ### "Perfect solution " September 3, 2024 5.0 Pros The up to date strategy and the immediate support Cons Nothing honestly to say, good job. Always keep updated Review Source Response from SerVme September 4, 2024 Thank you for your fantastic review and for calling Servme the "perfect solution"! Your feedback truly motivates us to keep delivering the best possible service. We're committed to continuous improvement, and it's great to know our efforts are paying off! MH Mudassir H. Digital Mareter Food & Beverages Used the software for: 1-2 years ### "Mudassir from Mira Foods" June 25, 2024 5.0 Pros Customer Support Service Charges User-Friendly Dashboard Easy-to-Use Cons Marketing features Performance dashboard Review Source Response from SerVme September 4, 2024 Thank you, Mudassir, for your review and for sharing your experience with Servme! It’s always great to know that our platform is user-friendly and easy to use and is meeting your expectations. We’re excited to inform you that we’ve recently released dynamic and static marketing lists! This new feature increases flexibility and customization while offering more insights into your guests, helping you create better-targeted marketing campaigns. We’re continuously working to improve the marketing module further, and we appreciate your feedback as we strive to enhance it even more. EA Eva A. Reservation Center Manager Hospitality Used the software for: 2+ years ### "Experience with SerVme" May 27, 2024 4.0 Pros First of all, the customer service and specially Christelle who is always available to help at anytime along with the SerVme chat team. Secondly, the easy way to use SerVme Finally, the way it facilitates reservations and access to guests data Cons That we cannot delete a contact and we cannot prevent a double booking at the same number, same time at different outlets Review Source Response from SerVme May 31, 2024 Hi Eva, We're thrilled to hear that you've had a positive experience with our customer service, especially with Christelle. She truly is a rockstar, and we’re glad to know she has been amazing and always available to help you. Thank you for sharing your feedback. We'll raise this with our product team to address in upcoming releases. Additionally, our team is working on updating the guestbook, which will improve your overall experience. RK Rohan K. F and B Sales Manager Food & Beverages Used the software for: 2+ years ### "Servme a great CRM tool" May 22, 2024 5.0 Pros The feature of personalized guest tags and the way we can create special events and can promote them through the online widget links to highlight the venue happening to our potential customers Cons The integration with the MICROS is a great feature that we see in Servme which can be a great tool to get the accurate guest history as we were not able to do it in our property due to various technical issues at both ends in the past but would be happy if we can get it done now at the earliest Review Source Response from SerVme May 23, 2024 Hi Rohan, Thank you for your positive review. :) We are thrilled to hear that you love our CRM platform and that you are enjoying the enhanced events module, which helps you promote and sell tickets faster to potential customers. With regards to the integration with Micros, thank you for bringing this to our attention. We understand the importance of accurate guest history and will have our project team look into this integration to resolve any technical issues promptly. Thank you for choosing Servme. OS Omaima S. Public Relations Manager Food & Beverages Used the software for: 1-2 years ### "The best product I've used so far" May 24, 2024 5.0 Pros the team is 100% there for you , anytime , they take care of every detail and help you understand and train you to use the product properly. Cons I cannot think of one . except for the time difference that may be inconvenient in case of facing an issue during working hours. Review Source Response from SerVme May 31, 2024 Hi Omaima, We're thrilled to hear that you consider Servme the best product you've used. Our team is dedicated to providing exceptional support and training, and it's wonderful to know that you’ve had a positive experience with us. We are continuously working on ways to improve our support to ensure we're there for you whenever you need us. SS Sebastien S. Managing Partner Food & Beverages Used the software for: 2+ years ### "Pacifico’s" May 24, 2024 5.0 Pros Its effectiveness , follow up & the updates ! Cons Well set app & efficient especially for reservation Switched from [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) Because of a good friend that build up this software \[sensitive content hidden\] Review Source JS Joseph S. General Manager Food & Beverages Used the software for: 6-12 months ### "Good but..." May 27, 2024 5.0 It is a good system which cover many things that other systems dont have it Pros The service, support and friendly usage. Cons The cost especially the SMS prices needs to be considered Review Source Response from SerVme September 5, 2024 Hi Jospeh, Many thanks for your feedback. It means a lot to us that you consider our platform added value to your operations. With respect to the SMS fees, the contributing factor is the surging prices of SMS providers and regulators. We simply integrate our platform with SMS providers and the rates are provided from their side. Please note that we have released WhatsApp integration which could be a more cost effective solution and you always have unlimited and free email guest notifications to benefit from. Thank you for your feedback once again. PKP Princess Khurena P. Hostess Hospitality Used the software for: 2+ years ### "serVme for managing reservations" May 20, 2024 5.0 Helpful for the flow of busy operations. Pros It's very accessible especially having it on our phone so we can access time to time. Cons More interactive floorplan on mobile.... Review Source Response from SerVme May 21, 2024 Hi Princess Khurena, Thank you so much for your review! We're thrilled to hear that you find Servme accessible and helpful for managing your operations. We also appreciate your feedback regarding the interactive floorplan on mobile. Our team is working on fully revamping the iOS mobile app which is set to go live by the end of June 2024. With the new iOS app, you can view your venue’s floor plan in list view, grid view, and add/edit guest profiles among other functions that will make your life so much easier. You can connect with your account manager to book a sneak peek of our new app and learn more. Thank you once again. NE Nada E. Marketing specialist Food & Beverages Used the software for: 6-12 months ### "Marketing experience " May 24, 2024 5.0 Pros Its easy to work with as a system and the servme team was very help full Cons The system is limited in the marking campaign ans the sms cost is high Review Source Response from SerVme September 5, 2024 Hi Nada, Thank you for your valuable feedback. It means a lot that you consider our platform added value to your operations. With respect to the SMS fees, the contributing factor is the surging prices of SMS providers and regulators. We simply integrate our platform with SMS providers and the rates are provided from their side. Please note that we have released WhatsApp integration which could be a more cost effective solution and you always have unlimited and free email guest notifications to benefit from. Thank you for your feedback once again. CA C A. Marketing Coordinator Hospitality Used the software for: 2+ years ### "Efficient & Innovative" May 21, 2024 4.0 Pros It's very functional, like really efficient with our requirements. The customer service is a big bonus! Very easy to familiarize yourself with the system. Cons We would like further enhancements to the digital menu, such as integrating with the supplier who makes changes to our Digital Menu. Review Source Response from SerVme May 23, 2024 Hi there, We're thrilled that you find the Servme Reservation Platform efficient and functional and that our customer service has been a big bonus for you. It's wonderful to know that you find the system easy to learn and use. Regarding the Digital Menu, we will raise this request and one of our product specialists will reach out to understand more about it. However, we’d like to highlight that Servme has a built-in digital menu feature that allows operators to design and customize their digital menus. JGD Jurjann Gabrielle D. Marketing Executive Hospitality Used the software for: 6-12 months ### "Best Platform for tracking and taking bookings" May 21, 2024 5.0 Pros inclusions for marketing aspects - email marketing, SMS marketing and great for gathering data from guests and retargeting Cons not something i can think off........... Review Source Response from SerVme May 23, 2024 Hi Jurjann, We're delighted to hear that you find Servme to be the best platform to take online bookings. It's great to know that our marketing features, such as email and SMS marketing, let you communicate with your guests effectively. We’re thrilled to announce that our team is developing several new marketing features that will revolutionize how marketing is done. Stay tuned for these exciting updates! We appreciate your support and feedback. Please feel free to reach out if you have any suggestions or need further assistance. MM Marylise M. Business development manager Hospitality Used the software for: 1-2 years ### "Amazing service " May 26, 2024 5.0 Pros Servme team is very helpful! The customer service is really effective Cons No point observed. I like servme and its features Review Source Response from SerVme May 31, 2024 Hi Marylise, We're delighted to hear that you find Servme amazing and that our team has been very helpful. We appreciate your support. If you have any suggestions or need further assistance, please feel free to reach out. KC Kim C. Cluster Director of Marketing Communications Hospitality Used the software for: 6-12 months ### "Great Ttool for online bookings & campaigns tracking" May 20, 2024 5.0 Very user friendly Pros 1\. Ease of Use 2. Customer support 3. Extensive reporting 4. They have a knowledge center with all tutorials 5. Cheaper than other table management platforms, serVme is a fixed fee, all online bookings are free Cons Maybe mobile application can be enhanced Review Source Response from SerVme May 22, 2024 Hi Kim C, Thank you for your wonderful review! We are delighted to hear that you find Servme user-friendly and appreciate the value our platform provides with online bookings and managing your marketing campaigns. Your recognition of our customer support is highly appreciated. We also acknowledge your feedback regarding the mobile application. We’re excited to inform you that a revamped iOS mobile app with new features is set to go live by the end of June 2024. We truly appreciate your support and feedback. If there’s anything more we can do for you, please feel free to reach out. JM Josh M. Event Coordinator Food & Beverages Used the software for: 2+ years ### "Effective and Efficient Reservation System" August 7, 2023 5.0 We have 3 separate levels in our Restaurant and we had to stop our online reservations in the past as the guests can make bookings but they do not have the option to specify which area they wish to book. From the last update and discussion with the team, we had already resolved this issue and they now have the option online for us to customize our profile and add a disclaimer stating we have 3 separate levels. After the changes on our online profile, we now get information about where the guests wish to make the booking and helped us to book them at the correct level. This was just one of the requests we asked the team for assistance and they helped us to resolve it. Overall, we are happy with them and how they give special attention to our venue requirements. Pros We've been using the system for more than 4yrs now and we can say that it is user-friendly, accessible anywhere and anytime, with a great support team.User-friendly in the sense that you can easily add a booking without clicking a lot of things on the screen which saves us time to accept another booking. The system also helped us create campaigns and directly share them using our database in the same system.The system can also be downloaded on your tablet, computer, and most especially on your mobile phones which is really handy if in case we have to make some simple amendments to some of the bookings outside the venue.Lastly, their team replies really fast whenever we require support and keeps us updated with new features of the system. Cons Very minimal requests from time to time in relation to the personalization of the system but not so much required as the system itself is already enough for our venue to operate. Switched from [Zomato for Business](https://www.capterra.com/p/228639/Zomato/) We have decided to switch to SerVme because of its system functionality, reasonable rates, and customer support. Review Source Response from SerVme August 9, 2023 Hi Josh, We were absolutely thrilled to read your fantastic review and wanted to express our sincerest gratitude for taking the time to share your experience with us. Your feedback serves as a testament to our team's dedication and hard work to deliver top-notch service and products. We have released many several iterations of the online booking including the flexibility of booking at separate sections, which we are very glad to know that you are happy with. At serVme, we are committed to providing the best possible experience for our valued clients, and your review reaffirms that we're on the right track. Your satisfaction is our ultimate goal, and we're delighted to have played a part in making your experience a memorable one. Thank you once again. BI Bernette I. Marketing & PR Manager Hospitality Used the software for: 2+ years ### "Efficient tool for reservations" September 20, 2023 4.0 Pros SerVme offers unparalleled personalization, ensuring each guest's dining experience is unique and tailored to their preferences. What is also good with SerVme is it evolves with the industry, staying ahead of trends and offering new features. In terms of support, if there are any issues with the platform or if there are things we're unsure about, the company's support team is accessible for assistance. Cons The Instagram BOOK NOW button would be a great help for our restaurants and bars. Also the emailer system can be improved with more templates, flexibility on sending emails, scheduling and filtering the audience. Review Source Response from SerVme September 21, 2023 Hi Bernette, Thank you for taking the time to share your feedback and for giving us an 8/10 rating on Capterra. We truly value your input as it helps us improve our product and services. We're thrilled to hear that you've had a positive experience with serVme. Your satisfaction is our top priority, and we're delighted that you've found value in what we offer. We're happy to inform you that as of October 1 serVme Reserve Button will be available for Instagram and Facebook. An announcement will be released in this effect. Moreover, we have plans to re-imagine and enhance the marketing promotional templates and we will be adding more analytics and tracking functionality. We're always here to assist and ensure that your experience with serVme meets your expectations. Once again, thank you for your review and your continued support. We look forward to providing you with an even better experience in the future. NF Nelly F. Reservations Manager Hospitality Used the software for: 2+ years ### "SerVme - Perfect Reservations Tool" June 14, 2023 5.0 SerVme is an easy-to-use reservations software, it is the perfect tool for operating the clients' database as it helps maintain data related to our guests since it saves all the details and notes from previous visits, thus making the booking process fast and hassle-free for both the guest and the operator. Also, SerVme is continuously improving, the support team is always ready to assist and solve issues in a fast and efficient manner. Pros SerVme is user-friendly and makes it easy to train new employees, enter reservations, track them, and follow up on any client-related data we might need. Cons If I have to write 1 con it would be the glitching from time to time which I think has more to do with the unstable internet connection Review Source Response from SerVme June 16, 2023 Hi Nelly, Thank you for your positive review :) We truly appreciate your overall feedback and are delighted to hear that our product has met your expectations. With regards to the glitch due to internet we will look to see how we can ensure to create an offline mode due to the internet instability. We are dedicated to delivering exceptional software solutions with a seamless experience and continue providing top-notch service. AS Assel S. Reception Manager Hospitality Used the software for: 2+ years ### "Suggest to use" June 9, 2023 4.0 Using product 3 years. Very easy to learn and use. Pros The product is easy to use. Very good customer service. Anytime you can reach them for the support. Cons Mobile app could be improved. To reserve a booking or find a guest by name or contact number. Not able to book for multiple days. Review Source Response from SerVme June 18, 2023 Hi Aseel, Thank you for sharing this positive feedback. We appreciate your insights and improvement recommendations for the mobile application. Please note that we are adding new features and enhancement for the iOS and Android Application that include multiple day bookings. You currently are able to search for guest by name, mobile number, and tag. We really appreciate your feedback. OV Oksana V. Marketing Manager Hospitality Used the software for: 2+ years ### "Highly Recommended" July 13, 2023 5.0 We have been working with SerVme for over 2 years and extremely satisfied with the functionality. They are providing top-notch performance and unmatched reliability, fantastic tech support. Highly recommended Pros SerVme offers a user-friendly interface that enhances ease of use and streamlines operations, ultimately leading to improved efficiency and customer satisfaction. Cons Adding new features and functionalities can enhance the platform's capabilities and provide more value to users. Review Source Response from SerVme July 18, 2023 Hi Oksana, We are thrilled to hear that you've had a great experience with us. Your positive feedback not only motivates our whole team but also helps others in the hospitality industry make informed decisions about our product. We are consistently working on improving our guest experience platform and building out new functionalities that will help you create exceptional experiences for your guests. rsB rajesh singh B. food and beverage executive Hospitality Used the software for: 6-12 months ### "good to use " February 2, 2024 5.0 Pros its a good software to keep all data and also we can check all the revenue reports from here only Review Source Response from SerVme May 23, 2024 Hi Rajesh, , Thank you for your positive review :) We truly appreciate your feedback and are delighted to hear that our product has met your expectations. Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)