# Tiflux Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Tiflux Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/200798/TiFlux --- # Tiflux Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tiflux ## What is Tiflux? A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments. Set your own brand, color and url at our white label plan to give more confidence to your customers. Some off tools are Remote Access, Password Safe, Monitoring, chat, app mobile and other ## What is Tiflux used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tiflux?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.tiflux.com&name=Tiflux) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tiflux 4.9 (15) VS. [4.5 (763)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (15) Ease Of Use 4.3 (746) Value For Money 4.8 (15) Value For Money 4.3 (527) Customer Service 5.0 (15) Customer Service 4.3 (537) ## Tiflux alternatives [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month [4.5 (686)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Highest Rated [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics Tiflux 107 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Access client's system information, including hardware and software configuration, to perform diagnostics Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails A chronological record of actions or occurrences within a network, software, or process Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Intended to be used by managed service providers Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Ability to chat online in real time Templated responses for responding quickly to recurring support requests Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Tracks and makes accessible data on the health of servers and other network components. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Receive notification of issues as soon as they occur Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Identify and orchestrate execution of actions needed to restore systems to optimal conditions Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set & manage permission levels based on user roles and restrict access to only authorized individuals Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Extra layer of security that requires not only a password and username but also something specific to that user Track the availability time for a designated network or website over a given period of time Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (15) 4.8 Based on 15 reviews ## Pricing Value for money 4.8 (15) Basic R$0.00 It includes: - Financial Management and Integrations - Productivity Tools - Service Management - Team Management Value for money 4.8 (15) 4.8 Based on 15 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ Data Studio](https://www.capterra.com/p/209395/Data-Studio/)[ Asaas](https://www.capterra.com/p/207097/ASAAS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (15) 5.0 Based on 15 reviews ## User reviews Overall rating 4.9 Based on 15 reviews Filter by rating 5(14) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Andre M. Diretor Tecnico Information Technology and Services ### "Parabéns" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2020 Pros Interface simples de usar, personalização e suporte. Cons melhorar integração com contaazul ou implementar um proprio financeiro. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2020 We're glad to receive your loveback! We're here to serve you and your team. EA Edson A. Director Information Services ### "Operations Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2020 This Tool offer a good experience to Operations Management support IT. They have interesting feature embedded e acceptable price. Pros Integration some other application on market and amazing features to administration my customers. Cons Improve the feature Remote Access - I think today is very slow compared to another tools. Reasons for choosing Tiflux Integration with Conta Azul Remote access Embedded Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 6, 2020 Edson, we are grateful as regards these words and we are delighted to know that TiFlux is helping AiOWare to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results! RS Rodrigo S. Technology consultant Information Technology and Services ### "Our analysis of Ti Flux" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2020 Here in Cairo we have professionals who work in the area since 1998. Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features. Pros The best part is the integration of features. In other cases, we need to use more than one tool. Cons The remote access tool can improve compared to others on the market, but it is still good. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) We changed for several positive reasons, but mainly for the unification of resources. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2020 Rodrigo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Cairo Tecnologia to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results! BL Bruno L. CEO Computer Hardware ### "The best solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2020 Currently it was our best choice with a service solution. Ease of monitoring customer service. Today we can't think of another solution Pros Currently the integration with Whatsapp was the biggest differential of the tool for my team. The app for android / iphone to track customer service and communication. Remote access features help us a lot by avoiding the use of expensive tools. Cons There are no cons in Ti Flux solution !!! Switched from [Milldesk](https://www.capterra.com/p/177951/Milldesk/) Whatsapp Integration Reports Customer communication Mobile App Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2020 Bruno, we are grateful as regards these words and we are delighted to know that TiFlux is helping GlobalTera to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! Diego A. CEO Information Technology and Services ### "The best service desk to resolve customer billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2020 Pros Tiflux solved our biggest internal problem, which was to bill our customers as they would like to be billed. We no longer need to create locked packages and plans, we can customize as the customer wants to be served. And billing happens fluidly through the system. Cons We would like to have greater power of integration with external services and tools natively. However, we developed these integrations ourselves and Tiflux allowed us to make these integrations because it was well designed. Switched from [GLPI](https://www.capterra.com/p/126254/GLPi/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2020 Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping Dati Soluc?es to have outstanding results. Concerned the API, this year we will prepare a documentation to give you more power of integration. We are standing by you for whatever you need to achieve extraordinary results! RB Rafael B. IT coordinator Information Technology and Services ### "TI Flux" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 10, 2020 Pros Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets. Cons some reports could be more advanced for service providers that they need to use to bill their customers. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2020 Rafael, we're very grateful for your feedback and partnership. We're working to launch new reports to help you, in order to optimize and improve your daily routine :) JK Jonas K. IT Coordinator Utilities ### " Excellent tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2020 Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively. In addition, we are recording data that we never kept. Today we have a much better view of our customers and information that generates incredible reports. Pros \- Possibility of customization - integrations - remote access - ease of locating tickets - Specialized and capable technical support Cons \- some settings are a little complicated - The interface is not so friendly but it is complete. - Email settings require special care Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Previous tool support was too time consuming. We opted for a partner who spoke our language and served us more quickly. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Tiflux For the same reason that we switched other ticketing systems. We gave preference to a tool that spoke our language natively and gave us a more direct support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2020 Jonas, we are grateful as regards these words and we are delighted to know that TiFlux is helping ELG to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! Diego C. Vice president Financial Services ### "My experience with TIFLUX" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2020 I love the Tiflux. Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do. Pros I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software. Cons We are using it internally being customer and provider in the system. It works very well, but, for sure, there are some improvements considering this specific use-case. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Because we needed to have SLA's, repports and control in the support we do with all our teams. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Tiflux Because they are a new company with startup soul and mindset, where we can talk to them and get help easily, even asking for some improvement when its really important to the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2020 Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping ASaaS to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! JN Juliano N. Support Analyst Telecommunications ### "How TiFlux helped us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2020 TiFlux is a complete solution for managing our service environment. Our company over 19 years has specialized in providing services in the area of ​​technology. With the implementation of the TiFlux tool, we were able to improve our metrics and set new goals for serving our customers as well as managing our team. The tool allowed us to have a real view on the productivity of our team and thus make adjustments to the team in order to make it more productive. Transparency and reliability in the results extracted from the reports brought more credibility to our operations. Our team uses TiFlux as the main tool for interacting with customers. Through it we make the entire organization of our help desk team using service tables and well-defined internships, which allows us to serve the customer within the expected SLA. And above all, I can extract performance and cost indicators from the tool, and this allows us to be competitive in this broad branch of service provision in the technology area. Pros Talking a little about the tool's functionalities, among so many essentials, the best and most efficient is remote access. It allowed us to decrease the response time for resolving initiates and requests from our customers. The solution is complete, from the beginning to the end of the operations cycle it helps us and makes us more efficient! Cons So far all the features are great. It occurs of course where some functions are not used by our team, however this is not a problem and therefore I have no negative points to consider. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2020 Juliano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Informatech to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! RB Rafael B. FOUNDER Information Technology and Services ### "TiFlux is the best tickes and contract management system (billing)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2020 It controls Contracts (billing) very well, easy to customize the workflow of ticket management and excellent reports. Pros Excellent contract control (billing). Ease of configuring the workflow for ticket management. Cons It takes a while to implement some new functions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2020 Rafael, we're very grateful for your feedback and partnership for more then two years. We're working to launch new features faster, in order to optimize and improve your daily routine :) MB Marcelo B. Sales Director Information Technology and Services ### "Without a doubt the best software for IT companies." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2020 Pros The great advantage of TiFlux is that it was developed specifically for companies in the sector. We used several tools before TiFlux, and only now we have a solution that meets the operational and strategic area. Cons All cons are already on a roadmap for development. Automation, billing improvements, customer reports and contracts. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2020 Marcelo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Braga Soluc?es to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! NJ Neomesio J. Network Administrador Computer Software ### "Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2020 with it we can generate a number measuring the effort and quantity of records service organization Pros registration of tickets by email very easy to use simple integration Cons review tickets, but is resolved with the features after atualization the product Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) many Advertisements Alternatives considered [OTRS](https://www.capterra.com/p/127284/OTRS/) Reasons for choosing Tiflux Quality in service, support, and product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2020 Neomesio, we are grateful as regards these words and we are delighted to know that TiFlux is helping Projuris to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! Andre Luis P. CEO Information Technology and Services ### "Best HelpDesk Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2020 Today our company does not operate without TiFlux. Pros Here at ETH we like TiFlux because it solved all our ticket management problems, in addition, it helps us to charge our customers correctly and fairly. Cons The complexity of configuring to company's reality. Initial support is required to stay correct. The system could take the configuration flow step by step. One thing we miss is the billing feature: invoices with other payment gateways and invoices in an easy way. In addition to inventory control, service orders for technical assistance and product sales. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2020 Andre, we are grateful as regards these words and we are delighted to know that TiFlux is helping ETH to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your journey with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! HF Henrique F. Director Information Technology and Services ### "Best Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2020 I respond to tickets of my clients fast. My customers can view billing and our tickets clearly and more.. Pros Easy of use... Automatic tickets from email, agent, portal. Dashboards, Custom reports and more.. Cons Responsive. Dashboards. Reports. Fastest, avaiability Reasons for choosing Tiflux Best Product for my business Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2020 Henrique, we are grateful as regards these words and we are delighted to know that TiFlux is helping SysOP to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! FK Fabiano K. Executivo de vendas Information Technology and Services ### "TIFLUX is the best app for IT companies and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2020 217/5000 It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect Pros I really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department. Cons Some details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Tiflux Price first. Second, the lack of specific features of our business, such as: asset inventory and remote access Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2020 Fabiano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Verum IT to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your jorney with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results! Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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