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A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments. Set your own brand, color and url at our white label plan to give more confidence to your customers. Some off tools are Remote Access, Password Safe, Monitoring, chat, app mobile and other
Provider
Tiflux
Located In
Brazil
Foundation
2017
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, In Person, Documentation, Live Online, Videos
Support
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Information Technology and Services, Computer Services, Software Houses and IT Departments
Content Source: Tiflux
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Tiflux Reviews
Pros
This Tool offer a good experience to Operations Management support IT. They have interesting feature embedded e acceptable price.
Currently it was our best choice with a service solution. Ease of monitoring customer service.
Cons
Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings.
Some details are still missing to assist in product configuration.
"My experience with TIFLUX"
Overall: I love the Tiflux. Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.
Pros: I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software.
Cons: We are using it internally being customer and provider in the system. It works very well, but, for sure, there are some improvements considering this specific use-case.
Vendor Response
" Excellent tool"
Overall: Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively. In addition, we are recording data that we never kept. Today we have a much better view of our customers and information that generates incredible reports.
Pros: - Possibility of customization - integrations - remote access - ease of locating tickets - Specialized and capable technical support
Cons: - some settings are a little complicated - The interface is not so friendly but it is complete. - Email settings require special care
Vendor Response
"TI Flux"
Pros: Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets.
Cons: some reports could be more advanced for service providers that they need to use to bill their customers.
Vendor Response
"TIFLUX is the best app for IT companies and customer service"
Overall: 217/5000 It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect
Pros: I really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department.
Cons: Some details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings
Vendor Response
"Our analysis of Ti Flux"
Overall: Here in Cairo we have professionals who work in the area since 1998. Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.
Pros: The best part is the integration of features. In other cases, we need to use more than one tool.
Cons: The remote access tool can improve compared to others on the market, but it is still good.
Vendor Response
