--- title: "Numa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Numa Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/200843/Numa/" page_type: "product" language: "en" --- # Numa Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Numa ## What is Numa? Numa is a new kind of answering service that gives your customers instant, accurate responses for one low monthly rate plus no hidden fees or contracts. Instantly greet callers, engage customers in text conversations and automate tasks and followups. View detailed, real-time conversation records to keep a pulse on the customer experience and update automatic responses to ensure customers get a helpful answer every time. Try Numa for free today! ## What is Numa used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Numa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.numa.com&name=Numa) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Numa 5.0 (12) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $149 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (12) Ease Of Use 4.6 (16,448) Value For Money 4.8 (11) Value For Money 4.6 (11,501) Customer Service 5.0 (12) Customer Service 4.7 (10,714) ## Numa alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,448)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,185)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/200843/Numa/alternatives/) ## FAQs about Numa Overview ### Which roles and teams benefit most from Numa? Numa is most used by business owners, executive leaders, and operations teams that need to streamline customer communication and day-to-day coordination. Owners, presidents, and C-suite leaders use it to improve responsiveness and oversight, while operations staff, retail managers, and service-based professionals rely on it to manage inquiries, scheduling, and customer interactions efficiently. Answer based on 12 reviews Overview ### What company size and specific industries is Numa built for? Numa is designed for local businesses and franchises, especially restaurants, salons and spas, gyms, real estate companies, auto dealers, and home service businesses. It fits organizations that serve customers in person or across multiple locations and need a tool tailored to local operations. Features and Usability ### What are the key features of Numa? Numa offers AI/Machine Learning features for intent recognition, natural language processing, and generative AI, along with chatbot and pre-configured bot capabilities. It also includes live chat, autoresponders, canned responses, transfers/routing, transcripts/chat history, reporting/analytics, multi-channel communication, mobile access, and customizable branding. Getting Started and Support ### What training and onboarding options does Numa offer? Numa provides live online sessions and documentation for teams getting started. Live online training supports guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and common tasks. Getting Started and Support ### What customer support options does Numa offer? Numa provides chat support for customer questions and issues. ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Numa supports **Multi-Channel Communication**, but it does not include **Chat/Messaging** or **Real-Time Notifications** among the top buyer priorities. Instead, it offers other important capabilities that reviewers also value, including **Mobile Access** (**44%**), **Real-time Consumer-facing Chat** (**42%**), and **Transcripts/Chat History** (**36%**). These features can help teams stay connected on the go, manage customer conversations as they happen, and keep a record of past interactions, helping businesses respond faster and maintain better service continuity. Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Autoresponders 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Code-free Development 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Numa 18 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customizable Branding: Add customized logos and colors to align with company branding - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.7 (12) 4.7 Based on 12 reviews ## Pricing Value for money 4.8 (11) Free Trial Basic $149.00 Per User,Per Month Value for money 4.8 (11) 4.8 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 5.0 Based on 12 reviews Filter by rating 5(12) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KS Katie S. Operations Manager Entertainment ### "The most reliable customer support phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2025 We've been using Numa for handling all of our customer support questions, and it has been absolutely flawless. The system is incredibly reliable—it's never failed us, even during our busiest times. One of the features we value most is the message history, which makes it easy to keep track of past conversations and provide consistent support. Numa has streamlined our customer communication and made our support process so much more efficient. Highly recommended! Pros It's always reliable, it responds to every incoming call and works exactly how we have trained it to work. Cons Doesn't work for international numbers is the only flaw I can think of but I don't know how that would work anyway with a local number they provide. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RJ Raphael J. CFO Consumer Services ### "Love It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2020 Pros It was easy to implement a new phone number that our team could use to quickly respond to clients any time of day with smart replies. The development team has been very responsive to all questions and continue to implement new features that increase the usefulness of the product. We just opened up a new location and it was easy to add a second phone # but still have our receptionist handle both locations. Cons At first you couldn’t make phone calls or search old messages but they have since changed that from my feedback! I no longer have any cons. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 17, 2020 Thank you for the kind words, we really appreciate it! DL Doug L. President Entertainment ### "Smart Axe" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2020 very happy with it Pros It free's up a ton of time for me... simple questions like are you open, do i need reservations, where are you located are answered for me. Cons some people dont understand what they are doing when Numa answers the phone... its still a little confusing to the customer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Brad B. COO Health, Wellness and Fitness ### "Functionally easy and a quick patch for a call center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2020 Handling higher volume of phone calls has made Numa a lifesaver! Pros Very easy to integrate and use--user friendly and increases overall productivity significantly due to communication mechanism of texting versus talking. Cons Very minimal technical issues--more of it has to do with issues of assigning calls to people and having an issue tracking that particular "inbox." Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ES Evan S. Owner Retail ### "Game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2020 From the customer service to the product, it is amazing. During Covid and being closed for two months this program to help build our business Pros How easy it was to use and set up. Instead of hiring another employee, we set this program up to work for us! I love the automated responses and how it connects to Facebook Cons The only thing I would say I don’t like is the price when you want to have multiple users. It’s a little expensive per month Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 14, 2020 Thank you for the feedback, we really appreciate hearing from our customers and we are thrilled that Numa has been so helpful for your business! BJ Brandon J. Owner Health, Wellness and Fitness ### "Loving Numa during pandemic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2020 Pros We can send and receive texts. We don’t miss clients while we’re closed. They can text and I can read their voicemails through my phone! Cons It’s not easy to type. Doesn’t suggest spell checks. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 5, 2020 Thank you for the review and feedback! We'll definitely share this with our product team. RN Rick N. Chiropractor Health, Wellness and Fitness ### "Good Job, Good Job!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2020 Pros Artificial Intelligence and the fact that i can see it learning and adapting to my way. Cons The price is the one thing that is hard but compared to an assistant... its OK Reasons for choosing Numa The fact that it would learn my way of responding. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Chef M. Executive Chef / Co-Owner Restaurants ### "A life saver for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2020 Both the software and the customer service team are top notch! It is a game changer for any restaurant! Pros Numa is so simple to use for both our customers and staff. It is easy to customize and update in real time. We loved it before COVID struck, but it has been a life saver since; enabling us to offer curbside pick-up and to-go ordering for our customers. I couldn't imagine doing business without Numa! Cons There are no down sides as I see it. It is truly a winner! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH Jackie H. Operations Specialist Retail ### "Numa, a new way to take care of customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2020 We have been using Numa for quite some time and its been a rewarding experience. From testing, to retesting, customizing and getting support on issues, Numa has been quite useful. Pros The ease of use, the ability to customize, and support. Cons The Search function on closed messages could use work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jodie T. Merchandising Manager Retail ### "Better Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2020 Numa has overall been pretty easy to set up and easy for our employees and customers to use. The customer service is the best! We have never had to wait to get help, and they follow through to make sure everything is working perfectly! Pros Ace Hardware is known for it's "Customer Service". Numa has stepped up the game for us by allowing our customers to get the information they need quickly. It also has made it easier on the cashiers, they are not having to get all of the calls and answers for customers. We have the Numa app on several devices at the stores and on all of the computers, so whoever sees the message can respond. It also allows customers who are using "Local Pickup" to text the store when they have arrived. Cons The only thing that I don't like about Numa is having to change the time if we close early for a day. I have to change the "Time", the "Closing Message", "Open Message", "Closing Text" and "Open Text" just for one day, then go back in and do the same thing all over again the next morning to change it back. I have to do this for six stores so it would be nice just change the "Time", which would then change all of the other messages at the same time. This would allow me to just change 6 things instead of 30, two days in a row. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2020 Thank you so much, Jodie! That's great feedback about the time change and we'll absolutely bring that to our product team. So glad to have you as a customer! [View all Reviews](https://www.capterra.com/p/200843/Numa/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.