# Numa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Numa the right Live Chat solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/200843/Numa/reviews --- Numa 5 (12) [View alternatives](https://www.capterra.com/p/200843/Numa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Numa Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Katie S. Operations Manager Entertainment Used the software for: 2+ years ### "The most reliable customer support phone system" April 15, 2025 5.0 We've been using Numa for handling all of our customer support questions, and it has been absolutely flawless. The system is incredibly reliable—it's never failed us, even during our busiest times. One of the features we value most is the message history, which makes it easy to keep track of past conversations and provide consistent support. Numa has streamlined our customer communication and made our support process so much more efficient. Highly recommended! Pros It's always reliable, it responds to every incoming call and works exactly how we have trained it to work. Cons Doesn't work for international numbers is the only flaw I can think of but I don't know how that would work anyway with a local number they provide. Review Source JT Jodie T. Merchandising Manager Retail Used the software for: 6-12 months ### "Better Customer Service" June 29, 2020 5.0 Numa has overall been pretty easy to set up and easy for our employees and customers to use. The customer service is the best! We have never had to wait to get help, and they follow through to make sure everything is working perfectly! Pros Ace Hardware is known for it's "Customer Service". Numa has stepped up the game for us by allowing our customers to get the information they need quickly. It also has made it easier on the cashiers, they are not having to get all of the calls and answers for customers. We have the Numa app on several devices at the stores and on all of the computers, so whoever sees the message can respond. It also allows customers who are using "Local Pickup" to text the store when they have arrived. Cons The only thing that I don't like about Numa is having to change the time if we close early for a day. I have to change the "Time", the "Closing Message", "Open Message", "Closing Text" and "Open Text" just for one day, then go back in and do the same thing all over again the next morning to change it back. I have to do this for six stores so it would be nice just change the "Time", which would then change all of the other messages at the same time. This would allow me to just change 6 things instead of 30, two days in a row. Review Source Response from NumberAI July 8, 2020 Thank you so much, Jodie! That's great feedback about the time change and we'll absolutely bring that to our product team. So glad to have you as a customer! JH Jackie H. Operations Specialist Retail Used the software for: 2+ years ### "Numa, a new way to take care of customers" June 30, 2020 5.0 We have been using Numa for quite some time and its been a rewarding experience. From testing, to retesting, customizing and getting support on issues, Numa has been quite useful. Pros The ease of use, the ability to customize, and support. Cons The Search function on closed messages could use work. Review Source RJ Raphael J. CFO Consumer Services Used the software for: 6-12 months ### "Love It" December 16, 2020 5.0 Pros It was easy to implement a new phone number that our team could use to quickly respond to clients any time of day with smart replies. The development team has been very responsive to all questions and continue to implement new features that increase the usefulness of the product. We just opened up a new location and it was easy to add a second phone # but still have our receptionist handle both locations. Cons At first you couldn’t make phone calls or search old messages but they have since changed that from my feedback! I no longer have any cons. Review Source Response from NumberAI December 17, 2020 Thank you for the kind words, we really appreciate it! CM Chef M. Executive Chef / Co-Owner Restaurants Used the software for: 2+ years ### "A life saver for our business" September 23, 2020 5.0 Both the software and the customer service team are top notch! It is a game changer for any restaurant! Pros Numa is so simple to use for both our customers and staff. It is easy to customize and update in real time. We loved it before COVID struck, but it has been a life saver since; enabling us to offer curbside pick-up and to-go ordering for our customers. I couldn't imagine doing business without Numa! Cons There are no down sides as I see it. It is truly a winner! Review Source JM Jason M. Owner Consumer Services Used the software for: 1-2 years ### "I don't remember life before Numa" June 26, 2020 5.0 Pros Numa has given us the ability to capture and start a dialogue with customers who call our salon when we aren't available to answer. We are also able to use the program around the clock through our mobile devices, which has brought our customer service to another level. Cons Hard to think of cons. Initial set up for automated replies took some time in the beginning, but was important to tailor to our needs. Review Source Response from NumberAI July 6, 2020 Thank you! We are so lucky to have you as a customer. Thrilled we could bring service to new levels for such a great business. AG Alexei G. Owner Food & Beverages Used the software for: 1-2 years ### "Our business saver" June 25, 2020 5.0 Pros This software allowed us to keep our doors open during the covid crisis. It’s incredibly user friendly and our customers love it! Customer service is exceptional and is easy for my employees to use. It’s the future of ordering for restaurants. Cons I honestly can’t find any issue with this program. Review Source Response from NumberAI July 6, 2020 We are so thrilled we could help you better service your customers during these difficult times! Thank you for using Numa. ES Evan S. Owner Retail Used the software for: 6-12 months ### "Game changer" December 11, 2020 5.0 From the customer service to the product, it is amazing. During Covid and being closed for two months this program to help build our business Pros How easy it was to use and set up. Instead of hiring another employee, we set this program up to work for us! I love the automated responses and how it connects to Facebook Cons The only thing I would say I don’t like is the price when you want to have multiple users. It’s a little expensive per month Review Source Response from NumberAI December 14, 2020 Thank you for the feedback, we really appreciate hearing from our customers and we are thrilled that Numa has been so helpful for your business! DL Doug L. President Entertainment Used the software for: 1-2 years ### "Smart Axe" December 14, 2020 5.0 very happy with it Pros It free's up a ton of time for me... simple questions like are you open, do i need reservations, where are you located are answered for me. Cons some people dont understand what they are doing when Numa answers the phone... its still a little confusing to the customer Review Source BB Brad B. COO Health, Wellness and Fitness Used the software for: 6-12 months ### "Functionally easy and a quick patch for a call center" December 14, 2020 5.0 Handling higher volume of phone calls has made Numa a lifesaver! Pros Very easy to integrate and use--user friendly and increases overall productivity significantly due to communication mechanism of texting versus talking. Cons Very minimal technical issues--more of it has to do with issues of assigning calls to people and having an issue tracking that particular "inbox." Review Source BJ Brandon J. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Loving Numa during pandemic" November 4, 2020 5.0 Pros We can send and receive texts. We don’t miss clients while we’re closed. They can text and I can read their voicemails through my phone! Cons It’s not easy to type. Doesn’t suggest spell checks. Review Source Response from NumberAI November 5, 2020 Thank you for the review and feedback! We'll definitely share this with our product team. RN Rick N. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good Job, Good Job!!" November 4, 2020 5.0 Pros Artificial Intelligence and the fact that i can see it learning and adapting to my way. Cons The price is the one thing that is hard but compared to an assistant... its OK Reason for choosing Numa The fact that it would learn my way of responding. 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