--- title: "Maze Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Maze Software - reviews, pricing plans, popular comparisons to other User Testing products and more." source_url: "https://www.capterra.com/p/200860/Maze/" page_type: "product" language: "en" --- # Maze Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Maze ## What is Maze? Maze is the continuous product discovery platform for user-centric product teams. Maze empowers product teams to continuously collect and action user insights across the entire product development cycle. Create and send usability tests in a few clicks. Get closer to your users, capture real insights as they happen, and build better products faster with Maze. ## What is Maze used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Prototyping](https://www.capterra.com/prototyping-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Maze alternatives Highest Rated [Userlytics](https://www.capterra.com/p/181202/Userlytics/) [4.7 (55)](https://www.capterra.com/p/181202/Userlytics/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (775)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (87)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Userbrain](https://www.capterra.com/p/141082/Userbrain/) [4.2 (88)](https://www.capterra.com/p/141082/Userbrain/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/200860/Maze/alternatives/) ## FAQs about Maze Overview ### Which roles and teams benefit most from Maze? Maze is most used by product designers, UX researchers, and broader product teams that need fast user feedback on prototypes and design decisions. UX architects and UI designers use it to validate usability, while product directors, developers, and marketers rely on it to prioritize improvements and guide customer-centered digital experiences. Answer based on 10 reviews Overview ### What company size and specific industries is Maze built for? Maze is designed for small, mid-market, and enterprise design and product teams that need ongoing user insights throughout the product development cycle. It fits organizations in software, digital products, and other user experience-focused industries where teams test ideas, gather feedback, and make informed product decisions. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Maze? Maze offers usability testing and unmoderated testing for websites and mobile, plus prototype creation and customizable questions for research setup. It also includes heatmaps, user journeys, video recording/transcriptions, and visual analytics, along with customizable reports, real-time analytics, data import/export, and third-party integrations. Integrations ### Which third-party tools and platforms does Maze integrate with? Maze integrates with six third-party tools and platforms, including design and collaboration apps such as Figma, Adobe XD, InVision App, Marvel, Sketch, and Slack. Figma is the most commonly mentioned integration, and Maze also connects with Adobe XD and Sketch for prototype testing. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Maze offer? Maze provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does Maze offer? Maze provides email/help desk, a knowledge base, and chat support. Support quality sentiment is not available from reviewer feedback, so no user experience patterns can be confirmed. The listed channels suggest multiple ways for users to seek help and find product information. ## Features AI summary Based on 694 User Testing reviews Capterra reviewers highlight these as the features buyers value most when choosing user testing software: - **Usability Testing** (**52%** of reviewers rated this feature as critical) - **Software Testing Management** (**35%**) - **User Management** (**42%**) Maze supports **Usability Testing** and **User Management**, giving teams a way to collect user feedback and control participant access in one place. However, it does not offer **Software Testing Management**. Instead, it provides other important capabilities, including **Video recording/Transcriptions** (**34%**) and **Third-Party Integrations** (**27%**), which help teams capture richer research insights and connect testing workflows with other tools, allowing businesses to improve product decisions and keep research organized. Usability Testing 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Video recording/Transcriptions 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Recorded video session of the tests Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes For Mobile 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Compatible with mobile devices For Websites 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Software is used for working on online pages Heatmaps 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important A visual display that uses a color spectrum to show how visitors interact with areas of a web page Maze 28 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Categorization/Grouping: Organize and group data or items based on various criteria - Commenting/Notes: Leave comments and notes on documents for others to view - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prototype Creation: Create, manage and access prototypes to capture design concepts and test on users - Quantitative Metrics: Metrics that are measured statistically. - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Single Sign On: Allow users to access multiple services after entering their login credentials once - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usability Testing: Process of evaluating a product or website by testing it with representative users. - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Research Analysis: Analyze and gain insights into user experience - Video recording/Transcriptions: Recorded video session of the tests - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 4.1 (8) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/200860/Maze/pricing/) Basic $75.00 Per User,Per Month Value for money 4.1 (8) 4.1 Based on 8 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/)[ Figma](https://www.capterra.com/p/175027/Figma/)[ Sketch](https://www.capterra.com/p/171364/Sketch/)[ Marvel](https://www.capterra.com/p/171098/Marvel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (6) 3.8 Based on 6 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(8) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AO Adam O. Software developer Information Technology and Services ### "The Ultimate User Research and Product Discovery Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 26, 2023 My experience with Maze has been fantastic. The platform has helped me to validate product decisions, collect valuable customer insights, and optimize user experiences that drive impact. The tool's user-friendly interface and powerful features make it an essential part of any team's research and product discovery toolkit. While there may be a learning curve for beginners, the benefits of using Maze far outweigh any challenges. I highly recommend it to anyone looking to improve their user research and product discovery processes. Pros As someone who is passionate about user experience, I love how Maze provides valuable insights into user behavior and preferences. The platform's ability to collect and analyze data from prototypes and live sites has been a game-changer for our product development process. The continuous optimization feature has helped us to identify and fix issues quickly, resulting in a better user experience for our customers. The platform is user-friendly and intuitive, making it easy for me and my team to use. Cons While Maze is an excellent tool, it can be a bit overwhelming for beginners. The platform offers a lot of features, and it may take some time to learn how to use them all effectively. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ignacio A. Product Designer Internet ### "Best tool for User Testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 21, 2023 Super amazing tool for testing prototypes. Pros The easiness of running tests from a Figma prototype. Also the templates they provide for different types of user research are super helpful to even think of new tests to launch.I have used it for testing task completions with a prototype from Figma and you can run a test and share a link within minutes. Also they way the results are presented are outstanding Cons If I had to say one bad thing is that sometimes testers have had problems on loading the prototypes I was testing. Reasons for choosing Maze Ease of use and implementation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Eshwar S. UX Researcher Research ### "Solid prototype testing tool with drag-and-drop functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 6, 2023 Conducting some solid user research and a great way to have users evaluate prototypes. Generally a good experience, rough around the edges in some aspects but overall a modern and fresh way to have users test your prototypes and websites. Maybe recruit participants otherwise though. Pros Very easy to use and integrates superbly with our other tools (Figma). Importing prototypes is easy and I can develop surveys within Maze itself. Price is reasonable too, and auto generated reports at the end are a huge time saver. Cons Quite limited in terms of survey design to add alongside the prototypes, including survey logic and question types. Heatmaps and recordings can be buggy and the software is clearly still in development with some features still remaining incomplete. Alternatives considered [UserZoom](https://www.capterra.com/p/183330/UserZoom/) [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing Maze The alternatives were costlier and had generally similar featuresets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Axel S. UX Designer Design ### "Future of user testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 2, 2022 Pros The integration with Figma that allows you to test your prototypes is great. The survey building set up is also very good and it is easy to create good surveys and you really have a lot of control. The analytics part is also great and allows you to draw conclusions from your tests. Cons Because one of the biggest benefits with Maze being the integration with Figma when it doesn't work it is really annoying. For example when Figma released interactive components there was no integration for this for some time leaving us without testing capabilities for prototypes which included interactive components. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Graciela P. Employee Consumer Services ### "Maze a great software for testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 25, 2022 I like this software, it provide us great tools and functions. Pros This software provide us very useful tools and functions to test differents strategies of marketing, this software it's absolutely useful and thanks to this software you can work in a really easy way, this software help you to make decisions. Cons This software it's annoying in some cases, it's difficult to understand and to use for some new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. jason E. Internet marketer Computer Software ### "Maze 2022 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2022 Ultimate is a nice tool for quality product research for all businesses. Make sure to grab your own piece of the pie. I highly recommend Maze. Pros Best user testing tool with awesome features like smart reporting, easy collaboration, super fast integration, and target reach. Maze offers literally almost all the most sought-after User testing solutions at low pricing fees with quality customer support services. It has super conspicuous prebuilt templates which are essential for time-saving and it's easy to work with. Cons Some prebuilt templates are not easy to work with especially the ones for a testing website sign-up flow. It had to bleed the first time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Esther M. Product Designer Design ### "The best tool out there for usability testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 9, 2022 Pros What I like the most about this software is the integration with Figma for prototype testing, all the available templates for concept, content, copy or idea testing. Maze is the holy grail of usability testing. The insights are great. Cons The only con is if you are a freelancer or just starting out, the price might be a little high. $50/month might be a stretch for many. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr. UX Architect Financial Services ### "The tool is awesome, the company behind it not so much" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 18, 2022 I found Maze to be pretty good as a design testing tool. But when I left my last company forgetting to transfer the account ownership to another admin on the team, \[SENSITIVE CONTENT\]who responded from Maze so-called "help" team said, "If the \[SENSITIVE CONTENT\] is no longer available but the Team is registered under a company email address, then you will need to gain access to that email address so that we can send you the necessary confirmation code." \[SENSITIVE CONTENT\] ACTUALLY THINKS that a former employee can gain access to a company's email domain. This is considered "help"? \[SENSITIVE CONTENT\] said that they take their data protection very seriously. That's gret, \[SENSITIVE CONTENT\]. Not sure what that meant, exactly, because when the account comes up for annual renewal, and the credit card associated with the account is not chargeable, and the email Maze sends to the dead email address bounces back, and that account goes into default, and all the data disappears, how exactly is that data protection? Pros Fairly intuitive editor, easy to deploy. Cons Its presentation format can cause confusion for participants and the heat mapping function is poorly implemented. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2022 We're sorry to hear that you ran into trouble with the ownership of your team. This policy is in place to protect the data entrusted to us by our customers against unauthorized access by a malicious actor. If we are contacted by someone other than the owner of the data and that individual claims to be the owner, we need to be able to get consent from the owner of record. Most companies forward a former employee's email address to someone else at the company which makes recovery easy. We can then work with them to get the necessary consent to safely transition ownership. Otherwise though we will not transfer ownership without consent from the owner of record. We regret that you didn't feel supported as a result of this, but it is an important policy in order to protect our customers' valuable data against unauthorized access. We appreciate your feedback and we'll definitely look at how best we can protect our customers while still enabling handoffs safely. AN Anonymous User UX UI Designer Financial Services ### "Came to fill gaps in user experience tests" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 6, 2021 The app is great for prototyping and user tests, especially remote and needing quick responses. In my opinion, there is still room for several improvements that could be made with certain urgency, as they would not be so laborious from a technological point of view. Pros It is very easy to use and to create and manage the tests, it has a short learning curve. Integration with figma is great, it simulates devices correctly (Web, iOS, Android). Any change in figma can be updated in just a few moments. Deploying a test and sending it to multiple users is a quick task with Maze. Cons From the point of view that it is a software for design and usability testing, it leaves a lot to be desired for those who assemble it. It's a bit limited in question templates, I miss a multiple choice format with images for example. The sorting card template doesn't work very well, and depending on the number of options you put for selection you will have a large vertical scroll making it difficult to understand and select, and besides, they are not cards at all. Reports are a very nice feature, but at the visualization of the results it is kind of difficult to make comparisons and identify the users at different times of the journey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anni M. Product Director Health, Wellness and Fitness ### "I've recommended this to everyone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2020 Pros My testers love it, they think it is fun to use. it makes product management so streamlined and has a wealth of data in it. Cons not much, once you get the hang of it it is pretty good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/200860/Maze/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Lyssna vs Maze](https://www.capterra.com/compare/178766-200860/UsabilityHub-vs-Maze)[Hotjar vs Maze](https://www.capterra.com/compare/163516-200860/Hotjar-vs-Maze) [UserTesting vs Maze](https://www.capterra.com/compare/173755-200860/UserTesting-vs-Maze)