# Kiamo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Kiamo Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/200863/Kiamo

---

# 

 Kiamo Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Kiamo

## What is Kiamo?

Kiamo is an omnichannel solution for contact centers that want to optimize the efficiency of their Customer Relations. Accessible on-premise or in the cloud. Kiamo offers a unique, intuitive interface with 360° vision to increase the comfort and operational efficiency of your teams. Like our users, improve the productivity of your contact center by at least 15% thanks to our distribution engine.

## What is Kiamo used for?

[Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Contact Center](https://www.capterra.com/contact-center-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€39

Flat Rate, One Time

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Kiamo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://kiamo.com&name=Kiamo)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Kiamo

4.2 (11)

VS.

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting Price

€39

Flat Rate, One Time

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (11)

Ease Of Use

4.3 (224)

Value For Money

4.2 (10)

Value For Money

4.1 (189)

Customer Service

4.1 (9)

Customer Service

4.1 (200)

## Kiamo alternatives

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

[Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (871)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169627/RingOver/)

[View all alternatives](https://www.capterra.com/p/200863/Kiamo/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

4.8 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Routing

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Monitoring

4.8 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Reporting/Analytics

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Automatic Call Distribution

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Caller ID

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Kiamo 45 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Manage, store and organize emails within the system or via third-party apps

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.3 (11)

4.3

Based on 11 reviews

## Pricing

Value for money

4.2 (10)

Basic

€39.00

Flat Rate,One Time

Value for money

4.2 (10)

4.2

Based on 10 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Adobe Campaign](https://www.capterra.com/p/135159/Adobe-Campaign/)[

Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)[

Messenger](https://www.capterra.com/p/224532/Messenger/)[

iAdvize](https://www.capterra.com/p/149186/iAdvize/)[

Selligent](https://www.capterra.com/p/164255/Selligent/)[

Coheris CRM Suite](https://www.capterra.com/p/207774/Coheris-CRM-Suite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (9)

4.1

Based on 9 reviews

## User reviews

Overall rating

4.2

Based on 11 reviews

Filter by rating

5(3)

4(7)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SH

Sylvain H.

Administrateur Web

Oil & Energy

### "Logiciel omnicanal moderne : simple, souple et réactif"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 23, 2026

Utilisateur (et "paramétreur") depuis plus de 5 ans, nous avons pu constater son intérêt dans les situations nécessitant des modifications rapides d'utilisation (explosions de contact) comme d'organisation (COVID). L'amélioration permanente par Kiamo de son logiciel (ajout de canal, de fonctionnalités proposé par les utilisateurs, de solutions partenaires) nous permet de répondre aux besoins actuels (et à venir) de nos utilisateurs.

Pros

Logiciel omnicanal, souple et réactif avec son paramétrage à chaud, mais aussi conçu pour être ouvert sur votre SI pour une meilleur implémentation.

Cons

L'implémentation de votre SI nécessite un minimum de connaissance de développement. Le choix de votre partenaire/intégrateur devra prendre en compte ce point.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PL

Philippe L.

Resp nomadisme et outils collaboratifs

Government Administration

### "Dotez vous d'un logiciel très modulable pour votre centre de contacts"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 13, 2025

Client de Kiamo depuis de très nombreuses années, j'ai pu mettre en oeuvre très facilement de nombreux centres d'appels répondant aux besoins de notre collectivité. La simplicité d'administration et d'utilisation permettent une forte réactivité. Nous avons par exemple pu déployer en quelques jours un service en plein covid avec des agents à 100% en télétravail. Le produit évolue très régulièrement, et son ouverture vers un écosystème de solutions partenaires (SMS, messagerie instantanée, IA...) nous permettront de répondre aux besoins actuels et futurs.

Pros

Logiciel omnicanal (voix, chat, mail, messaging, video), les fonctions de base sont facile à mettre en place. Pour des besoins avancés, l'ouverture à de très nombreux produits tiers (SMS, support vidéo, chat, IA...), ou la possibilité de développer des fonctions complémentaires font qu'on n'est jamais bloqué dans ses usages. Côté agents, la prise en main de l'outil Kiwi pour le traitement des interactions (appel, mails, chats) est très rapide.

Cons

La mise en oeuvre de fonctions avancées (interfaçage avec des outils tiers notamment) nécessite parfois certaines compétences en développements. Se faire accompagner d'un bon partenaire distributeur Kiamo est alors essentiel. Si les nombreux états statistiques de base peuvent répondre à la plupart des besoins, pour aller plus loin vous devrez passer par un outil tiers type PowerBI.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ND

Nicolas D.

Responsable du centre de planification et relation client

Real Estate

### "Groupe Stihlé"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 9, 2024

Bonne expérience, celui-ci me permet de réaliser le plus souvent ce que j'ai imaginé au niveau de la relation client.

Pros

Le fait de pouvoir être autonome en grande partie. L'interface. Le côté omnicanal.

Cons

Certaines fonctions manquante afin de faciliter mon travail.

Switched from

[Genesis](https://www.capterra.com/p/10015734/Genesis/)

Pour le côté omnicanal et plus facile à paramétrer.

Alternatives considered

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Reasons for choosing Kiamo

La version proposé n'allait plus être développé et il n'y avait pas le canal mail.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IC

Isabel C.

Responsable support clients B to C

Entertainment

### "Convaincus par le logiciel"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 11, 2024

Très contents du logiciel, nous avons plaisir à l'utiliser et nous le conseillons très souvent à d'autres sociétés. Nous sommes également en très bons termes avec les collaborateurs de Kiamo qui sont à l'écoute, sympathiques et efficaces.

Pros

Kiamo est très simple pour les conseillers comme pour les superviseurs. Les nouveaux collaborateurs savent l'utiliser très rapidement. De plus, les champs d'utilisation sont vastes (Tous les médias) Il y a également beaucoup de fonctionnalités = De possibilités

Cons

Coûts de certaines fonctionnalités Conservation des KPI dans le logiciel directement Quelques fois temps de débogage

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 12, 2024

Un grand merci pour ce témoignage. C'est un plaisir de vous accompagner au quotidien. Le produit est effectivement fait pour évoluer avec vos besoins. :) A très bientôt.

Guillaume D.

Chief Customer Officers

Retail

### "Solution de centre de contact multicanale performante"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 12, 2023

Kiamo est un outil très complet et très efficace pour la gestion des flux multicanaux. Ses nombreuses APIs permettent de coupler d'autres outils tels que votre CRM.

Pros

APIs exhaustives permettant un grand champ de possibilités Distribution des flux très performante Solution multicanale

Cons

Module Chat un peu trop basique Quelques petits bugs

Switched from

[Eloquant](https://www.capterra.com/p/240171/Eloquant/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 19, 2023

Merci pour votre retour! Nous sommes heureux de vous accompagner au quotidien. Vos retours nous permettent de travailler toujours au plus près de vos besoins.

AM

Adrien M.

Chef de projet

Retail

### "Kiamo pour la voix"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

December 8, 2023

Pros

Je trouve sincèrement que l'outil est robuste et plaisant à piloter sur le média Voix. Il offre énormément de possibilités, d'autonomie dans la distribution des flux.

Cons

L'utilisation du média e-mail et de son exploitation des données reste perfectible et semble moins robuste que la voix. Le nombre de fonctionnalité étant très élevé, il est nécessaire d'accompagner les admins "dans le temps" pour leur montrer les bests practices et améliorer l'efficacité de leur centre d'appels.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 21, 2023

Merci pour votre retour qui participe à l'amélioration continue de notre solution et ses multiples fonctionnalités. Nos équipes et notre CSM sont aux côtés de votre partenaire pour vous accompagner dans l'utilisation de la solution Kiamo au quotidien.

Julien B.

Directeur Prévisions Flux et Outils

Furniture

### "Facilité et rapidité de prise en main"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 15, 2020

L'utilisation de Kiamo a permis d'adapter la solution aux différents cas d'utilisation et à la forte croissance de l'activité et du Service Client en général, via notamment : - Déploiement rapide et forte autonomie sur l'administration fonctionnelle, qui permet d'être pro-actif et force de proposition pour faire évoluer le centre de contact. - Distribution de flux avancée (appels, mails, etc. en fonction de compétences métier, langues, ...) - Documentation détaillée disponible et de bonne qualité. La partie mail, avec volumétrie importante dans notre activité, restait malgré tout limitée.

Pros

Facilité de déploiement, de prise en main et d'utilisation. Permet de rendre les équipes autonomes sur l'administration fonctionnelle de la solution, sans nécessairement devoir solliciter les équipes informatiques et/ou un intégrateur pour faire évoluer les paramétrages fonctionnels (ex : Serveur Vocal Interactif, modèle Emails, supervision en temps réels...). Rapports statistiques et supervision en temps réel détaillés.

Cons

Fonctionnalités mails limitées (sur les version utilisées), idem pour le Chat. Quelques bugs (comme sur tout logiciel...)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 16, 2020

Kiamo team thank you very much for the review

Xavier T.

Responsable SAV

Program Development

### "Solution Cross-canal ouverte, performante et évolutive. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 27, 2020

De l'accueil à la distribution, Kiamo est la solution parfaite pour sécuriser les flux et les distribuer intelligemment. Son ouverture aux autres produits en fait aujourd'hui un atout pour tout Service-Client souhaitant faire évoluer sa structure ( CTI,plug CRM, hébergement cloud ou local, 100% compatible télétravail...) De plus, une interface simple et efficace pour nos collaborateurs facilite la productivité du Service !

Pros

API pour Couplage téléphonie-informatique ( Remontée de fiche automatique ). Produit ouvert (possibilité de brancher un CRM externe) . Hébergement possible sur nos serveurs (local/cloud). Redirection des appels vers n'importe quel numéro ( 100% opérationnelle en télétravail) . Sécurisation et distribution des flux fiable et performante.

Cons

Module Tchat encore un peu trop simpliste ( texte brute uniquement ). Commercialisation par revendeur...

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 28, 2020

Un grand merci de votre message, nous sommes heureux d'accompagner RCA dans son developpement.

AD

Abdelkader D.

Directeur Commercial

Financial Services

### "Avis "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 4, 2020

Pros

La supervision en temps réel, la simplicité de créer des vues et de gérer les plannings

Cons

Parfois on a des bug, on a un statut de pause obligatoire qui s intercale parfois entre chaque changement de statut et on a jamais dû déceler la cause de l anomalie

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 4, 2020

Merci de votre review, nous remontons votre remarque par l'intermediaire de notre Customer Success pour un retour au plus vite.

EP

Eric P.

Directeur Particuliers

Insurance

### "Outils simple à déployer et utilisable en mode SAAS"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 30, 2020

Gestion des appels entrants/sortants dans toute la société, réalisation de campagnes d'appels sortants en développement commercial, gestion des flux d'échanges par mail avec certains segments de notre clientèle (particuliers), suivi des indicateurs de performance par collaborateur et par équipe.

Pros

\- Déploiement aisé - Fiable - Reporting/suivis d'activité adaptable selon les besoins - De nombreuses fonctionnalités - Des supports de formation accessibles

Cons

Pas forcément intuitif dans toutes ses possibilités.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 6, 2020

Merci de votre review. Kiamo est fier d'etre aux cotes de Satec depuis de nombreuses annees

[View all Reviews](https://www.capterra.com/p/200863/Kiamo/reviews/)

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