--- title: "Aranda Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Aranda Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/200943/Aranda-Service-Desk/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Aranda Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Aranda ## What is Aranda? Aranda Software is an IT service management software that provides solutions for IT infrastructure and service management aligned with ITIL best practices. The software aims to streamline IT processes, ensure compliance, optimize resource utilization, and enhance service delivery for companies in Latin America. Key capabilities include ITSM, CMDB, unified endpoint management, asset management, and field service management. ## What is Aranda used for? [ITSM](https://www.capterra.com/itsm-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aranda?[Manage this product listing](https://www.g2.com/products/aranda/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aranda 5.0 (1) VS. [4.6 (1,917)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (52) Value For Money 5.0 (1) Value For Money 4.5 (51) Customer Service 5.0 (1) Customer Service 4.5 (52) ## Aranda alternatives [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (146)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Aranda Overview ### What company size and specific industries is Aranda built for? Aranda is designed for IT departments, managed service providers, and IT service management professionals in Latin America. It fits organizations that need IT service management support, especially businesses with dedicated internal IT teams or external service providers serving Latin American markets. Features and Usability ### What are the key features of Aranda? Aranda offers help desk management, incident management, and support ticket tracking for service requests, plus knowledge base management and a self service portal. It also includes access controls, role-based permissions, workflow configuration, alerts and notifications, reporting and statistics, asset lifecycle management, and service level agreement management. Getting Started and Support ### What training and onboarding options does Aranda offer? Aranda provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and step-by-step learning. Getting Started and Support ### What customer support options does Aranda offer? Aranda provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to get help and find answers, with support access organized across self-service and direct contact options. ## Features AI summary Based on 834 ITSM reviews Not all ITSM products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Aranda supports **Support Ticket Management** and **Incident Management**, giving IT teams a clear way to log requests, resolve service issues, and keep daily support operations on track. However, it does not include **Asset Tracking**. Instead, it offers other important capabilities that reviewers also rate highly, including **Alerts/Notifications** (**48%**), **Service Level Agreement (SLA) Management** (**53%**), and **Problem Management** (**46%**). These features help businesses stay aware of urgent issues, manage response commitments, and address root causes, allowing teams to maintain service quality and improve resolution times. Incident Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Approval Process Control 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval Asset Lifecycle Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage assets throughout their lifecycle to optimize profit Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Reporting & Statistics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Aranda 45 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Email Templates: Pre-made examples and templates for emails - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile: Allows employees to view pay stub and W-2 information via a smartphone app or mobile optimized website. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Desktop Support IT Used the software for: Less than 1 year ### "La mejor opcion para tu empresa." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 algo que valoro demasiado es el control y la trazabilidad, permitiendo ver todo el historial de un ticket, de inicio a fin. de igual manera permite abrir varios tickets al mismo tiempo. Pros permite la gestion de incidentes, solicitudes, problemas y cambios desde un solo lugar, evitando el desorden de multiples herramientas y mejorando el control. Cons Cuenta con una personalización limitada en ciertos casos, aunque es flexible, algunas de nuestras areas reportan que no permite tante personalización dificultando adaptarse a necesidades específicas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.