--- title: "Knowa Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Knowa the right Board Management solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/200956/Knowa/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Knowa 4.9 (103) [View alternatives](https://www.capterra.com/p/200956/Knowa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Knowa Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews Tanya B ESGC SecretaryFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “It truly streamlines the entire process of managing board and committee meetings, making our role more efficient and impactful.“ January 14, 2026 CM Colin James M Pension Accounting ControllerOil & Energy, 10,001+ employeesUsed the software for: 1-2 years. “We used to produce agendas using Word previously which was time consuming and easy to make mistakes.“ November 18, 2024 IA Ian A Trustee ChairTelecommunications, 11 - 50 employeesUsed the software for: 1-2 years. “Very pleased we moved over to this platform and it certainly speeds up the planning of Board meetings and provides a secure way to share documents with fellow Trustees.“ November 18, 2024 TR Tia R Associate Pensions ConsultantManagement Consulting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “folders and documents have no order which is annoying as a couple Trustees have contacted me asking why something from from 2009 for example is above something from 2022.“ February 27, 2024 MC Melanie C Professional TrusteeFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “So many practical ways of enhancing the whole trustee board experience, from running meeting to discussion forums and document storage.“ November 27, 2024 CW Clive W PartnerFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Knowa doesn't seem to remember my browser and so requires me to login with a password every time!“ February 27, 2024 MD Martin D Pensions Actuarial ConsultantFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The collaboration features; it's very easy to share files with clients securely, including files that would normally be too large or sensitive to share via email.“ November 18, 2024 JT James T Graduate TraineeFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Can be tricky uploading items as we have to go through your team.“ February 2, 2024 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Liam B. Senior Consultant Financial Services Used the software for: 2+ years ### "Using Knowa for workplace pension scheme management" March 1, 2023 5.0 The Knowa support team -\[sensitive content hidden\] - is excellent. Questions are answered quickly and the team is always willing - almost in a pushy way! - to help. The free document transition service from other platforms is really helpful. Pros Knowa is an intuitive platform. Things are largely where you would expect them to be, and you only need basic IT knowledge to navigate the system. Documents and correspondence are stored securely, so you don't need to worry about people having trouble opening encrypted e-mails and their attachments. Allowing access to certain people to certain areas allows various scheme advisers, as well as the scheme sponsor, to have access to selected documents and meetings. I like the way documents can be simply re-named. I also like the way Knowa is alive to fixing glitches and improving the system. Cons I think the structure of the document storage area could be more conventional, like a normal directory of folders in a "library" area. I just don't like the feel of the "Groups" system as a documents library, and its rather slow to open folders and documents. Better to have a familiar File Explorer-type layout.I don't like the way the system send you back to the top pf an agenda when you have amended a sub-item and simply want to go back to where you were at the previous step. Reason for choosing Knowa n/a Review Source Response from Knowa November 8, 2024 Hi Liam, thank you for sharing your feedback! We genuinely value insights like yours and are committed to continuous improvement. We’re pleased to let you know that, based on feedback from users like you, we’ve re-launched our document storage area. It’s now faster and more intuitive, designed to enhance your experience further. Thanks again for helping us make Knowa better! AP Andy P. Senior Pensions Executive Financial Services Used the software for: 1-2 years ### "Known Governance Platform" January 16, 2026 5.0 We use the Known governance platform and have found it outstanding, adding real value to our overall pension scheme governance service. It has introduced efficiencies and improved consistency across our clients and service offering. Pros The governance platform is user-friendly and very adaptable. The team at Knowa are always on hand, friendly with prompt response and suggested guidance or alternatives. Cons Nothing. Knowa delivers very good functionality, supporting and streamlining our pension scheme governance service. Alternatives considered [Diligent Boards](https://www.capterra.com/p/149069/Diligent-Boards/) Reason for choosing Knowa Knowa delivered the all round functionality we required. Review Source EM Ellie M. Actuarial consultant Management Consulting Used the software for: 6-12 months ### "Knowa - review" February 7, 2024 3.0 My overall experience with Knowa has been really positive. The Knowa team are extremely helpful and are always on hand to answer any questions or jump on a call with you if needed. I've worked with the team to set up some bespoke modules for one of my clients and they have been great. Pros I value the meeting pack function and the ability to easily change the ordering of agendas. In the past we drafted agenda's on word document which meant one timing change affected the whole agenda. The meeting pack function makes this process so much quicker and efficent. Cons I don't like that you need to download files in order to view them on Knowa, such as word documents and excel spreadsheets. I think it would be really beneficial to users if this was possible as it would allow admin's and users to work collaboratively on documents, both editing them in real time. Currently I believe I would need to download a document, add in my amends, and then re-upload and amended version. Review Source Response from Knowa April 25, 2025 Hi Ellie, thank you for sharing your feedback. We genuinely value insights like yours and are committed to continuous improvement. If you get in touch with your usual Customer Support contact we can show you how you can view files in Knowa like word and excel without needing to download them. We can also show you the different ways you can collaborate on documents with your colleagues within the platform. MC Melanie C. Professional Trustee Financial Services Used the software for: 1-2 years ### "Knowa knows...how to make your trustee role easier!" November 27, 2024 5.0 So many practical ways of enhancing the whole trustee board experience, from running meeting to discussion forums and document storage. Also improvements are done in the background so don't interfere with usage. Service is excellent too - nothing is too difficult. Pros Simple to use but extremely effective in providing what is needed for improved governance. Cons Makes all other similar offerings pale in comparison. Once you are using Knowa, very difficult to settle for something else. Switched from [Board Intelligence](https://www.capterra.com/p/159635/Board-Intelligence/) Cost and ease and ongoing improvements with technology developments. BI was stuck in old fashioned approach. Review Source DR Danielle R. Secretary to the Trustee Financial Services Used the software for: 2+ years ### "Using Knowa for meeting packs" December 4, 2024 5.0 I enjoy working with Knowa on my schemes and would recommend if asked. Pros I find Knowa easy to use and intuitive to navigate. Cons I think the document library could be improved. Review Source UW Ursula W. Executive Assistant Farming Used the software for: 1-2 years ### "Knowa.co review" November 18, 2024 5.0 Great value for money. Easy to use and learn. The team are helpful and regularly develop new and useful add-ons. Pros Value for money. No user limit. Intuitive and flexible meeting pack production and publishing. Useful additional items as standard e.g. search functions, agenda status buttons and emojis to show each agenda item aim. Flexible in managing which users can see documents for individual agenda items. Easy to move between agenda items. Discussions can be recorded via collaboration space. Easy sign off process. Quick response to queries via helpdesk. Cons Would be useful to be available via other search engines e.g. Microsoft Edge. Alternatives considered [OnBoard Board Management Software](https://www.capterra.com/p/179015/OnBoard-Board-Portal/) Reason for choosing Knowa Price. More cost effective with virtually the same functionality Switched from [Diligent Boards](https://www.capterra.com/p/149069/Diligent-Boards/) Diligent Boards was more than 3 times the price. Review Source Response from Knowa November 25, 2024 Hi Ursula, thank you for sharing your feedback. We genuinely value insights like yours and are committed to continuous improvement. I also wanted to let you know that you can access Knowa via any modern internet browser, including Microsoft Edge. Thanks again for helping us make Knowa better! AM Adrian M. Senior Client Relationship Manager Financial Services Used the software for: 6-12 months ### "Knowa is fantastic and should be used by all Pension Schemes as the gold standard " November 21, 2024 5.0 Excellent, I have promoted to clients and for those who dont have it already even moved some on to it as it s easy to talk about the benefits of it. Pros The collaboration space is fantastic for discretion cases and send files securely Cons One the team training was hard to get but once I had a play around I got up to speed pretty quickly. Maybe when I new user is added a quick 5 mins call just to introduce the various functionality at a high level would be great. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Knowa is far superior for meeting pack preparation Review Source Response from Knowa November 27, 2024 Hi Adrian, thank you for sharing your feedback. We genuinely value insights like yours and are committed to continuous improvement. Your suggestion of a quick 5 minute call for a new user is also one we 100% agree with. In fact, any new user receives a link to book a 15 minute individual onboarding call with us. Thanks again for helping us make Knowa better! LB Lauren B. Project Team Lead and Trustee Executive Financial Services Used the software for: 1-2 years ### "Knowa: A Leader of Governance Platforms" November 18, 2024 5.0 It's my preferred governance platform - at our company, we use a range of platforms and I have to say this is the easiest to navigate, quickest to sign in, very user friendly for both internal staff and our clients. Pros It's so intuitive - you don't really need any training/instructions. It was so easy to train our client and has really revolutionised their governance practices. Cons I can't answer this as the platform is great. Switched from [Diligent Boards](https://www.capterra.com/p/149069/Diligent-Boards/) We have supported a number of our clients transition from previous providers - most commonly Diligent following Diligent's move of all historic platforms (share / BoardPacks etc) to Diligent Boards. Review Source PG Paula G. UK and Ireland Pensions Manager Environmental Services Used the software for: 1-2 years ### "Nothing but extremely impressed!" November 19, 2024 5.0 Extremely positive. A pleasure to discuss our ideas and see changes happen so quickly. Pros The vision of the developers. The interest in the customer's needs. The flexibility and dynamism of the team. The actual product itself is a mighty useful tool. Cons Hard to think of anything I don't like. Knowa delivers on all fronts. Switched from [OnePlace](https://www.capterra.com/p/230415/OnePlace/) Knowa offered so much more. The other system was restrictive and difficult to maintain. Review Source VR Verified Reviewer ESGC Secretary Financial Services Used the software for: 1-2 years ### "Streamlined Governance with Knowa" January 14, 2026 5.0 Pros I’ve found Knowa to be an exceptional tool for modern board governance. It truly streamlines the entire process of managing board and committee meetings, making our role more efficient and impactful. The platform is user-friendly. Directors can annotate documents, ask questions, and share insights directly within the platform, reducing email clutter and improving engagement. The Knowa support team is always on hand, responding quickly and helpfully whenever assistance is needed. Their proactive and friendly approach ensures any issues are resolved promptly, which makes a huge difference in maintaining smooth operations. Cons One minor limitation is that the platform currently doesn’t allow for scheduling breaks between sub-items within a meeting agenda. While this hasn’t been a major obstacle, it would be a useful feature for longer sessions. The good news is that the Knowa team has advised they are actively looking into this enhancement, which reflects their commitment to continuous improvement and listening to user feedback. Review Source EH Eddie H. Client Manager Financial Services Used the software for: 6-12 months ### "Knowa in action." December 3, 2024 5.0 Extremely impressed and the back up support team at Knowa are brilliant! Pros Knowa is very easy to use and adaptable. Cons Not much, it took me a little while to get used to it, but it soon becomes second nature. Review Source KL Karen L. ​Benefits Admin. Specialist Chemicals Used the software for: 2+ years ### "Knowa ... My likes and dislikes " May 11, 2023 4.0 Pros Secure online portal, easy to use.Building meeting packs: I like this function the best and use it the most. It saves an awful lot of time, paper, ink and postage costs. An absolute must where working from home is now very common and some of the old ways of working are therefore no longer practical. Voting and Must Read functions: Are very useful. Knowa support: Very efficient, helpful and responsive staff. Cons Document storage facility structure: I would prefer a Windows File Explorer layout. Interaction with Trustee board and advisers via Knowa is what we seem to struggle with the most. Discussion threads are therefore not as useful to us as they perhaps could be.If I understand correctly Knowa doesn't appear to be quite so flexible as email in this respect ... unless it's just my lacking of Knowa-ledge.  Keeping track of posts which are still awaiting responses: Seems to be achieved by using the star function and/or archiving completed discussions leaving only 'open' discussions visible. This is one of the trickiest things I personally find with Knowa. Review Source Response from Knowa November 8, 2024 Hi Karen, thank you for sharing your feedback! We genuinely value insights like yours and are committed to continuous improvement. We’re pleased to let you know that, based on feedback from users like you, we’ve re-launched our document storage facility. It’s now faster and more intuitive, designed to enhance your experience further. Thanks again for helping us make Knowa better! CH Chris H. Assitant Consultant Financial Services Used the software for: 6-12 months ### "Fountain of all Knowa-ledge" November 18, 2024 5.0 Very positive. It's a great programme with lots of virtual support. Pros Very clear to use and lots of useful features. Cons A little slow to load somtimes which is to be expected when it holds so much useful data. Review Source Heather S. Business Support Manager Financial Services Used the software for: 1-2 years ### "Using Knowa has been a game-changer" March 1, 2023 5.0 Having Knowa to store all our documents and record our minutes, decision making processes and to allow us to collaborate more easily has not only made things easier in times of change but allows us to have better governance overall. Pros It's very intuitive, the onboarding process has been relatively easy considering the number of people we have using it and the customer support is second to none. Creating agendas/minutes is very easy and having dedicated groups within collaboration spaces keeps things very well organised. Plus being able to use the natural language search saves lots of time hunting specific things down. Cons The main two things I'd like to see improved would be to allow more collaboration within documents, such as in googledocs and also to be able to view a list of documents stored alongside the discussions within groups in the collaboration space without having to click into the documents area. Review Source Response from Knowa November 8, 2024 Hi Heather, thank you for sharing your feedback! We genuinely value insights like yours and are committed to continuous improvement. We’re pleased to let you know that, based on feedback from users like you, you can now view a list of documents stored alongside the discussions within groups in the collaboration space without having to click into the documents area. Thanks again for helping us make Knowa better! TP Thomas P. CFO Education Management Used the software for: 2+ years ### "Efficient and Secure Collaboration for Board made accessible for Nonprofits" March 8, 2024 5.0 Our overall experience with Knowa has been extremely positive. It serves as a cornerstone for our collaborative efforts, providing an intuitive platform for document sharing and decision-making. The AI companion has notably enhanced our efficiency, offering rapid access to a wealth of information across various documents. This, combined with an accessible pricing and robust security measures, ensures that we can achieve high productivity while safeguarding our data. We find Knowa to be an indispensable asset that significantly contributes to our operational success. Pros The most impressive aspect of Knowa for our nonprofit has been the combination of its collaborative features and the AI companion. The ease with which we can share, access, and manage documents across different team members significantly speeds up our decision-making process. The AI companion is a standout feature that facilitates quick information retrieval and analysis from a wide array of documents, ensuring that our knowledge base is efficiently utilised. Knowa's accessible pricing model for charities has made it possible for our organisation to benefit from these advanced tools without financial strain. Cons Knowa has been largely beneficial, there is nothing to report. Review Source gH gareth H. Professional Operations Manager Cosmetics Used the software for: 6-12 months ### "Simple to use" November 18, 2024 5.0 Excellent - the product is very simple to use, the 'know how' guides are in a simple language, but if you are stuck, an email is responded to very swiftly Pros It is very simple to use!! Straightforward, but provides the access that is needed, the packs are easy to load and Knowaverse is evolving into a simple to use tool Cons the American dictionary, you always have to go through and chnage the spelling Review Source PH Phil H. Chair of Pension Scheme Trustees Management Consulting Used the software for: 1-2 years ### "Knowa - a Trustee's perspective" March 6, 2024 5.0 The Trustee Board has reviewed our shared experience and consider the adoption of Knowa a big positive in terms of our pension scheme management. As Chair of Trustees, I have come to see it as invaluable. I would highly recommend. Pros 1\. The functionality for running Trustee board meetings; from publishing the agenda through to approving the Minutes, is exceptional. At a recent meeting, our legal adviser, without being asked or prompted, praised Knowa and declared it the best Board management software they had come across. 2. The secure collaboration between Trustees and advisers and the ability to retain a tracked record of discussions/decisions/approvals. 3. \[sensitive content hidden\] availability and willingness to engage and assist is off the scale. Cons I am still coming to terms with the filing structure on our site. The search facility is very good and effective, but not as effective as knowing where to look/file in the first place. Review Source TR Tia R. Associate Pensions Consultant Management Consulting Used the software for: 1-2 years ### "Tia Rowe - Knowa Review" February 27, 2024 5.0 Overall, Knowa is great. It was one of the first online software's I used when I joined XPS, it was very quick to understand which is good. Pros What I like most about Knowa is it's efficiency to create agendas and invite Trustees to view them. It's simple and time effective. Cons A couple things I like least are: -the fact that you have to give access within access to spaces. (although this is very secure!) -I don't think you should have the 'stay logged in for 2 weeks' function as this isn't very secure. -folders and documents have no order which is annoying as a couple Trustees have contacted me asking why something from from 2009 for example is above something from 2022. So to implement an order function, where we can number documents so they can go in date order, would be great. Review Source Response from Knowa November 8, 2024 Hi Tia, thank you for sharing your feedback! We genuinely value insights like yours and are committed to continuous improvement. We’re pleased to let you know that, based on feedback from users like you, we’ve re-launched our document storage facility. It’s now faster and more intuitive, designed to enhance your experience further. Thanks again for helping us make Knowa better! VR Verified Reviewer Pensions Manager Utilities Used the software for: 1-2 years ### "Knowa review" March 1, 2023 5.0 We use it for circulating agenda packs for meetings to the trustee (and other) participants, maintaining logs and storing documents. It will also be useful as a record of our scheme governance system (ESOG). Pros Simple and intuitive to use, high quality knowledgeable support Cons It is taking our trustees a bit too long to use Knowa to its full potential Review Source Paul S. Pensions Consultant Financial Services Used the software for: 1-2 years ### "Knowa review" February 2, 2024 4.0 Overall, Knowa is a very useful tool, but could be improved by increasing the speed of navigating the Board Space facility, and increasing the speed at which documents are loaded up to Knowa. Pros Ease of setting up and managing meetings Cons The slowness of the document repository facility. Review Source Response from Knowa November 8, 2024 Hi Paul, thank you for sharing your feedback! We genuinely value insights like yours and are committed to continuous improvement. We’re pleased to let you know that, based on feedback from users like you, we’ve re-launched our document repository facility. It’s now faster and more intuitive, designed to enhance your experience further. Thanks again for helping us make Knowa better! BN Bob N. Chair of Trustees Medical Devices Used the software for: 2+ years ### "Knowa for Trustee Boards" February 6, 2024 5.0 Excellent, the team were very responsive throughout the implementation phase and have remained so through business as usual. Pros Knowa has been designed by people with a deep knowledge of the issues facing management boards in terms of their meeting organization and record keeping Cons I could not see any downsides! The costs were significantly lower than their competitors with much greater functionality and design flexibility. Review Source AS Angela S. Pensions Manager Financial Services Used the software for: 2+ years ### "Excellent collaboration and meeting pack space" March 20, 2024 5.0 Pros It is intuitive to use and makes my working life so much easier. It keeps documents secure and also alleviates situation where a document has been sent on email and I can no longer find it! Plus the site looks good. Cons It is hard to criticise. It functions really well for what I need it to do. My favourite product in this space. Review Source ST Stephen T. Deputy Pensions Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Knowa Review" February 13, 2024 5.0 Excellent product which has transformed the way we run Trustee meetings and has enhanced the experience for our Trustees Pros The ease of use and functionality for both myself as an administrator and the Trustees as users of the system when viewing meeting packs and scheme documentation is first class. The after care service from \[sensitive content hidden\] is exemplery when no request is too much and answers are received so promptly. Would highly recommend Cons At the moment I can't really pinpoint anything Switched from [Compensation Strategy and Design](https://www.capterra.com/p/214998/Willis-Towers-Watson-Compensation-Software/) Knowa recommended by our Independant Trustee Review Source LW Louise W. Head of Governance Financial Services Used the software for: 1-2 years ### "Knowa has improved how we work together" March 27, 2023 5.0 Pros Knowa is a powerful tool, with a great ability to be tailored to our needs. The meeting pack functionality allows us to produce easy to access, read and review meeting packs. The voting tool is also great for keeping robust audit trails. The interface is really intuitive and navigating between meetings, discussions and documents is just a few clicks, with any matters for attention clearly flagged. Cons As Knowa offers such flexibility it did take a little time to become familiar with the tool and tailor to our needs. However, there is lots of support available to get to that position really quickly. This is only mentioned for the administrator, the final users will just see the finished product. Review Source AG Aino G. CEO Design Used the software for: 1-2 years ### "Knowa has greatly improved our Board meeting experience" March 29, 2023 5.0 Pros Great board pack experience and information sharing is enhanced. We’ve only scratched the surface in leveraging the AI search function to answer virtually any question based on uploaded info. Cons It takes time to get everybody on board with all of Knowa’s functionality , but once they’re in they love it. The customer onboarding is very good and they keep you up to date on new functionality Reason for choosing Knowa It was day and night, Knowa seemed much better and less expensive than Diligent Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.